Hepplewhites Reviews 20

TrustScore 4.5 out of 5

4.6

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Rated 5 out of 5 stars

Mark Duncan from Hepplewhites was extremely knowledgeable and very helpful. His judgements were careful , clear and convincing. He came to them quickly and efficiently. His range of expertise is rema... See more

Rated 5 out of 5 stars

I found Hepplewhites through search engine. Wanted to sell some coins. Mark Duncan took my enquiry. He was very professional and knowledgeable. Very easy process items sent valued and money in my ba... See more

Rated 5 out of 5 stars

Mark visited us at home to appraise items of jewellery and silver that we were interested in selling . Mark was extremely knowledgeable and friendly and the whole experience was a pleasure . We felt... See more

Company replied

Rated 5 out of 5 stars

Very professional service. Mark came to value some silver we were thinking of selling. Arrived punctually, gave fair advice and a fair price for those items we wanted to sell. Also very honest in a... See more

Company replied

Company details

  1. Art & Antiques
  2. Jewelry Buyer

Written by the company

Hepplewhites has a worldwide reputation as specialist dealers with over 30 years’ experience and a trusted network of international buyers and collectors. Our in-depth understanding of market trends, values and collector demand ensures you receive the true worth of your valued possessions. We purchase your articles directly, providing immediate payment, offering a seamless, swift and discreet alternative to traditional sales methods. Located in the historic spa town of Royal Tunbridge Wells and central London, we offer discreet, no-obligation home valuations.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

20 reviews

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Rated 5 out of 5 stars

Mark Duncan from Hepplewhites was…

Mark Duncan from Hepplewhites was extremely knowledgeable and very helpful. His judgements were careful , clear and convincing. He came to them quickly and efficiently. His range of expertise is remarkably extensive. My wife and I recommend him very strongly.

April 21, 2026
Unprompted review
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Rated 5 out of 5 stars

Hepplewhites delivered and exceptional…

Hepplewhites delivered and exceptional appraisal service from start to finish. The professionalism was evident at every stage with clear communication,punctuality and a genuine attention to detail. The quality of service went beyond expectations: responsive , courteous, reliable and clearly committed to providing a high standard of client care.
I would not hesitate to recommend them to anyone seeking a trustworthy and high quality appraisal

April 21, 2026
Unprompted review
Rated 5 out of 5 stars

Brilliant service

I found Hepplewhites through search engine. Wanted to sell some coins. Mark Duncan took my enquiry. He was very professional and knowledgeable. Very easy process items sent valued and money in my bank the same day. Will definitely use again.

April 9, 2026
Unprompted review
Rated 5 out of 5 stars

A brilliant experience

Like many people I was left a couple of old watches as an inheritance from a relative to whom they had great sentimental value but to me were never going to be worn. I found 3 firms online to whom I sent photos for valuation , Hepplewhites were one and very quickly became the most obvious to deal with, Mark and Oliver were so professional in their approach and completely honest and straightforward in their valuing of the items. The service was quick and seamless and I cannot recommend them enough.

April 2, 2026
Unprompted review
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Reply from Hepplewhites

Thank you for your kind review, Mark. We’re pleased to hear Mark and Oliver were able to assist you promptly and that you found the process straightforward and transparent throughout.

Please feel free to get in touch if we can be of any further assistance.

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Rated 5 out of 5 stars

Excellent service

Mark visited us at home to appraise items of jewellery and silver that we were interested in selling . Mark was extremely knowledgeable and friendly and the whole experience was a pleasure . We felt the price we were offered for the items was fair and we felt under no pressure with Mark offering to give us time to consider if we wanted to proceed . Mark even took time to go through what we thought was costume jewellery and found several gold items .
I have no hesitation in recommending .

March 25, 2026
Unprompted review
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Reply from Hepplewhites

We appreciate you taking the time to leave a review, Wendy. We’re so pleased to hear Mark was able to guide you through everything and that you felt comfortable with the process, with no pressure to proceed.

It’s great to know his knowledge helped identify your jewellery.

If you require anything further, please do not hesitate to contact us.

Rated 5 out of 5 stars

Hepplewhites were extremely helpful

Hepplewhites were extremely helpful, professional and efficient.
They valued our silverware quickly and we feel we received good value.
I would definitely recommend them

March 20, 2026
Unprompted review
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Reply from Hepplewhites

Thank you for your kind review, Evelyn. We’re pleased to hear everything was handled efficiently and that you were happy with the valuation of your silverware.

Should you require any further assistance, please do not hesitate to contact us.

Rated 5 out of 5 stars

Excellent service

Excellent service, with prompt, open communication throughout. Mark was very helpful. Would definitely recommend Hepplewhites.

March 13, 2026
Unprompted review
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Reply from Hepplewhites

We appreciate your kind feedback, Lady Camster. We’re pleased to hear you found the service prompt and well communicated throughout, and that Mark was able to assist you.

Should you require any further assistance, please do not hesitate to contact us.

Rated 5 out of 5 stars

An extremely professional

An extremely professional, friendly & prompt service. Would definitely recommend & will be using again.

March 13, 2026
Unprompted review
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Reply from Hepplewhites

We appreciate you taking the time to leave a review, Anne. We’re pleased to hear you found the service professional, friendly and prompt.

Please do get in touch if we can be of any further assistance.

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Rated 5 out of 5 stars

Friendly honest advice and price above…

Friendly honest advice and price above expectations.
Will be happy to recommend

February 20, 2026
Unprompted review
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Reply from Hepplewhites

Thank you for your kind review, Fred. We’re pleased to hear the advice was helpful and that the price exceeded your expectations.

Please feel free to get in touch if we can be of any further assistance.

Rated 5 out of 5 stars

Highly Recommend

Very quick response to our enquiry, which resulted in Mark visiting us at home the following day. He was extremely pleasant and knowledgeable. We were happy with his valuations and the money was transferred immediately. We would highly recommend Hepplewhites and will certainly use them again.

February 11, 2026
Unprompted review
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Reply from Hepplewhites

We’re pleased to hear this, Keir. It’s great to know everything moved quickly from your initial enquiry through to valuation and payment, and that Mark’s knowledge came across on the visit.

We always look to provide a fast and immediate service, so it’s good to hear this was your experience.

Please feel free to get in touch if we can be of any further assistance.

Rated 5 out of 5 stars

Gold sale

I sold some gold to Hepplewhite and the whole experience was excellent. Mark and Oliver made everything simple from start to finish, explained things clearly, and the money was transferred straight away. Fast, efficient, and stress-free. I would definitely use them again.

February 10, 2026
Unprompted review
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Reply from Hepplewhites

Thank you for your kind review, Karl. We’re pleased to hear the whole process was clear and efficient from start to finish, and that everything was handled smoothly on the day.

We will be sure to pass your comments on to Oliver and Mark.

If you require anything further, please do not hesitate to contact us.

Rated 5 out of 5 stars

Mark was excellent when he visited…

Mark was excellent when he visited yesterday. His knowledge was impressive and immediately and correctly identified the items we showed him. We spent a very enjoyable hour or so discussing various items and i am happy to have sold a few unwanted pieces to him. All in all, very professional and friendly.

February 2, 2026
Unprompted review
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Reply from Hepplewhites

Thank you for taking the time to leave a review, Amanda. We’re pleased to hear you enjoyed your time with Mark and that his knowledge came across when discussing your items.

If you require anything further, please do not hesitate to contact us.

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Rated 5 out of 5 stars

Mark visited and was honest in his…

Mark visited and was honest in his advise. Friendly and efficient. Those items that were of interest were valued instantly and money transferred….. far better than auctions.

January 21, 2026
Unprompted review
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Reply from Hepplewhites

Many thanks for your feedback, Graham. We’re pleased to hear Mark was able to guide you through everything and that it was all handled on the day.

It’s great to know our immediate, commission-free alternative to auction worked well for you.

Should you need anything further, please do not hesitate to contact us.

Rated 5 out of 5 stars

Great way of selling antiques and…

Great way of selling antiques and jewellery. Mark visited the house, gave me a good offer and money was transferred to my bank account there and then. So much better than going to auction where you pay big commissions and might get the item back if it doesn’t get to reserve price. Top service, friendly and courteous.

January 9, 2026
Unprompted review
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Reply from Hepplewhites

We really appreciate your feedback, Dominic. It’s great to hear you were happy with the service Mark provided, and that this approach worked well for you compared to using an auction house.

If we can help with anything in the future, please don’t hesitate to get in touch.

Rated 5 out of 5 stars

Fair price and paid instantly

Mark visited my home, he was courteous, friendly and on time.

The gold was assessed then weighed Infront of me and we agreed on the quoted price.

Funds were instantly transferred to my account and everyone was happy.

Thanks.

January 16, 2026
Unprompted review
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Reply from Hepplewhites

Thank you, Nick, for your kind feedback. We’re pleased to hear you were happy with the service provided by Mark, and that everything from the valuation through to payment was straightforward and efficient.

Should you require any assistance in the future, please do not hesitate to contact us.

Rated 5 out of 5 stars

Thank you Oliver for the beautiful…

Thank you Oliver for the beautiful diamond earrings. Your knowledge and guidance made the whole process effortless. I would highly recommend Hepplewhites

December 3, 2025
Unprompted review
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Reply from Hepplewhites

Thank you, Kay. We’re delighted to hear that you’re pleased with your purchase, and we will be sure to pass on your kind words to Oliver. Should you require any assistance in the future, please do not hesitate to contact us.

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Rated 5 out of 5 stars

Very professional service.

Very professional service.
Mark came to value some silver we were thinking of selling. Arrived punctually, gave fair advice and a fair price for those items we wanted to sell.
Also very honest in advising that certain item(s) weren’t worth what he could pay if they had sentimental value.
Have used Mark in the past and would certainly recommend him.

December 11, 2025
Unprompted review
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Reply from Hepplewhites

Thank you, Mike, for your kind feedback. We’re pleased to hear you were happy with the service provided by Mark, and should you require any further assistance in the future, please do not hesitate to contact us.

Rated 5 out of 5 stars

Very courteous and helpful

Very courteous and helpful. Would recommend him. Jeanette Price

December 9, 2025
Unprompted review
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Reply from Hepplewhites

Thank you, Jeanette, for your kind feedback. It was a pleasure assisting you, and should you require any further help in the future, please do not hesitate to contact us.

Rated 5 out of 5 stars

I have been using Hepplewhites for the…

I have been using Hepplewhites for the last 15 years. Their personal service is second to none and I have always found their prices to be very fair. I have given their name to many of my friends who are of the same opinion. I could not recommend them more highly.

November 26, 2025
Unprompted review
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Reply from Hepplewhites

Thank you, Sarah, for your continued recommendations. It has been a pleasure dealing with you over the years, and should you require any assistance in the future, please do not hesitate to contact us.

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