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Review summary

Created with AI, based on recent reviews

Evaluating 133 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the products for their high quality and effectiveness, often highlighting how these items have positively impacted their health. The customer service is consistently described as superb, with many appreciating the prompt, helpful, and human-centered responses from the staff, especially a staff member. People also commend the quick response times and the ease of placing and adjusting orders. However, some customers were dissatisfied with issues related to receiving incorrect products or experiencing delays in shipping. A few reviewers also reported problems with product quality, specifically deformed capsule parts, and a lack of responsiveness from customer service when issues arose, mentioning a perceived absence of direct contact methods beyond messaging.

What people talk about most

Product

Users describe positive interactions with product, with many expressing satisfaction with the quality and... See more

Customer service

Clients share positive opinions on customer service, with many reviewers praising the prompt, helpful, and... See more

Response time

People report positive experiences with response times, often expressing satisfaction with the speed and... See more

Staff

Reviewers highlight positive aspects of staff. Customers consistently praise the staff for their helpfulness,... See more

Order

Reviewers mention positive feedback about order. Many customers express satisfaction with the ordering... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Kristine's swift reply to my email was a bit jarring, but in the best of ways. Normally, I'm waiting hours, or even days, for a company to reply ... and the helpfulness of their responses runs anywh... See more

Rated 5 out of 5 stars

Ive been a repeat customer of Herb Affair for several years now and everything has been high quality and helpful products. The customer care team is honest, real people, real emails you can reply to w... See more

Rated 5 out of 5 stars

I purchased both the filler and capsules. The quality is great and exceeded expectations. Customer service is superb and super responsive! I love my purchase and gladly write this review. One note... See more

Rated 5 out of 5 stars

Kristen was very helpful in adjusting my order after it had been placed. I appreciate her willingness and good spirit in helping me out with this issue. I felt her caring human touch through our corr... See more


Company details

  1. Vitamin and Supplements Store

Written by the company

At Herb Affair, we believe that the best supplements start with the best ingredients. That’s why we provide premium, organic herbs, empty capsules, and capsule-filling machines—so you can create your own supplements with complete control and confidence. Our herbs are USDA Organic Certified, non-GMO, and third-party tested to ensure purity, potency, and safety. We carefully source from ethical suppliers who prioritize sustainability and quality, so you get only the cleanest, most effective botanicals. We’re more than just a store—we’re a community of DIY wellness enthusiasts who value transparency and trust. Whether you’re looking to fill your own capsules, craft herbal remedies, or take charge of your health naturally, we’re here to make it simple, affordable, and accessible. With fast shipping, top-notch customer service, and a 30-day satisfaction guarantee, we’re committed to providing an exceptional shopping experience. Thousands of customers trust Herb Affair to support their wellness journey—because what you put in your body matters. Visit us at HerbAffair.com and experience the difference!


Contact info

4.8

Excellent

TrustScore 5 out of 5

624 reviews

5-star
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Hasn’t replied to negative reviews

How this company uses Trustpilot

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Rated 4 out of 5 stars

Tracking

I haven't tryed the products yet still waiting on capsules. But so far I've been impressed. Issues with the tracking of the purchase, is the only issues I've had so far. Emailed the company and they resolved the issue. By giving me a link to the direct site and further they will look into the issue if it is on their end.

August 24, 2025
Unprompted review
Rated 5 out of 5 stars

Customer Service is AMAZING

What makes this company so Great is their Customer service. Hands down Kristine is amazing. She was prompt on returning my messages and answering any questions I had about their products. I look forward to reordering from them again.

August 23, 2025
Unprompted review
Rated 5 out of 5 stars

Kristine at Herb Affair is the best!

Kristine has been so very helpful and all of my interactions with Herb Affair have been positive and have led me to good solutions. Thank you so much for being a responsive and helpful company with a great product!

August 19, 2025
Unprompted review
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Rated 5 out of 5 stars

Herb Affair was great to work with.

I had issues at first with getting the pay site to take my discount code. I sent an email and Kristine was very quick to reply and to help me with the discount code to work. Very pleasant to work with and she made sure I was taken care of. I can’t wait to start making my own supplements.

August 11, 2025
Unprompted review
Rated 5 out of 5 stars

I purchased both the filler and…

I purchased both the filler and capsules. The quality is great and exceeded expectations. Customer service is superb and super responsive! I love my purchase and gladly write this review. One note: If you’re using a Size 000 Capsule-It filler, you’ll need to use Size 000 capsules for the best fit. Thanks for a great experience Herb Affair, I’m going to look into buying supplements from you. Thanks again!

August 6, 2025
Unprompted review
Rated 5 out of 5 stars

Thanks Kristine!

Kristine was helpful and listenened to my concern. She was quick to respond also. I really like the products from Herb Affair so far and customer service seems to be top notch. Thanks for the help!

August 4, 2025
Unprompted review
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Rated 5 out of 5 stars

I love the capsule It.

I love the capsule It. It makes it so easy to make the capsules. It's nice to know exactly what's in my capsules.
I've been using it for over a year now.
I enjoy all the herbal powders also.

August 5, 2025
Unprompted review
Rated 5 out of 5 stars

Kristine was great!

Kristine was helpful and patient with me in solving my problem. I’m very happy with the service I received!

July 25, 2025
Unprompted review
Rated 5 out of 5 stars

🌟🌟🌟🌟🌟

🌟🌟🌟🌟🌟

I had a fantastic experience with Herb Affair! My order was unexpectedly out of stock, but Kristine from customer service jumped in and resolved the issue promptly. She was kind, professional, and incredibly efficient. Thanks to her, everything was sorted quickly and smoothly. I’m very impressed with the support and will be shopping here again!

July 20, 2025
Unprompted review
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Rated 5 out of 5 stars

easy and convenient

this is my first time encapsulating something, and the process was easy. I read the instructions while watching the youtube tutorial and got it on my first go around, I was able to do it again with no issues. I've already recommended this brand to other friends trying to do the same thing! I couldn't find many 3rd party reviews for the site so wanted to contribute

July 1, 2025
Unprompted review
Rated 5 out of 5 stars

The customer service is fantastic

The customer service is fantastic. There was a problem with one of their products that I made them aware of and they were on it quickly. I did not expect anything to be replaced, I just wanted them to be aware and they went beyond that by replacing what I had used and then some! This company stands by what they say by doing everything possible to give you a great product and great service!

July 7, 2025
Unprompted review
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Rated 5 out of 5 stars

Awesome customer service!!

Awesome customer service!!! She responded to my question in less than an hour! She gave me complete confidence in my purchase and resolved my question. I highly recommend her and the company she represents! Thank you!

July 4, 2025
Unprompted review

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