Herbal Essentials Reviews 25

TrustScore 1.5 out of 5

1.7

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Rated 1 out of 5 stars

My wife have always used the shampoo and conditioner the prices were very good. The shampoo and conditioner were in 400ml bottles. Now they put the conditioner in 275ml tube container and charge the s... See more

Rated 1 out of 5 stars

Products seem fine if a little overpriced, but totally ignore any deals promising free samples etc, they don't honor them.

Company replied

Rated 2 out of 5 stars

Not the best felt quite expensive with not much choice Sent a voucher code to my messager then kept sending messages asking if id used it quite annoying

Company replied

Company details

  1. Cosmetics Store

Information provided by various external sources

Herbal Essentials is powered with pure Himalayan Spring Water, which helps to maintain health y looking skin for a beautiful complexion. The calcium, magnesium and potassium in our Himalayan Spring Water helps to promote healthy skin. When benchmarked against French thermal water pharmacy brands, Himalayan Spring Water has shown to be more effective at cell regeneration. Ayurvedic inspired botanicals: We have carefully selected botanical ingredients that are recognised for their specific benefits to the skin and deeply r ooted in Ayurvedic principles. These ingredients have time tested benefits and offer affordable, clean, vegan, high performance skincare from ancient beauty wisdom.


Contact info

1.7

Bad

TrustScore 1.5 out of 5

25 reviews

5-star
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Rated 1 out of 5 stars

Avoid

Avoid. I never received my item. I tried to contact them but all my messages were ignored. I had to contact my bank to get my money back. I recently noticed the website is not working anymore.

June 6, 2024
Unprompted review
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Rated 1 out of 5 stars

My wife have always used the shampoo…

My wife have always used the shampoo and conditioner the prices were very good. The shampoo and conditioner were in 400ml bottles. Now they put the conditioner in 275ml tube container and charge the same price for 125ml less

September 23, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent and friendly customer service…

Excellent and friendly customer service - product range is good too!

October 25, 2020
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Reply from Herbal Essentials

Hello Liz, Thanks so much for taking the time to review! We're so happy you've have a good experience with us & like our product range. Best wishes, Alison - Herbal Essentials

Rated 2 out of 5 stars

Not the best felt quite expensive with…

Not the best felt quite expensive with not much choice
Sent a voucher code to my messager then kept sending messages asking if id used it quite annoying

October 25, 2020
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Reply from Herbal Essentials

Dear Miss Bedworth,

Thanks for your feedback, we're always grateful to hear about our customer's experiences. I'm sorry you felt that you were sent too many messages. We try to ensure customers only receive one or two and so we will review this glich. Best wishes, Kelly - Herbal Essentials

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Rated 5 out of 5 stars

Fab product!

Have bought this before and would recommend this for oily and troubled skin

September 22, 2020
Unprompted review
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Reply from Herbal Essentials

Hello Anita, Thanks for your review! We're so happy you'd recommend this product for oily and troubled skin. Best wishes, Alison - Herbal Essentials

Rated 5 out of 5 stars

great

Good products, quick service and very reasonable prices

September 10, 2020
Unprompted review
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Reply from Herbal Essentials

Hello, Thanks for your review! We're delighted you love the products, price & speedy delivery. Best wishes, Alison - Herbal Essentials

Rated 5 out of 5 stars

Amazing Mask

I absolutely loved how the illuminating mask made my skin feel! It smelled so good and you get at least three applications in a sample pack so that’s brilliant!

September 8, 2020
Unprompted review
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Reply from Herbal Essentials

Hello, Thanks so much for your review! We're so happy you love the Illuminating Mask and its beautiful scent! Best wishes, Alison - Herbal Essentials

Rated 1 out of 5 stars

Dishonest

Products seem fine if a little overpriced, but totally ignore any deals promising free samples etc, they don't honor them.

September 5, 2020
Unprompted review
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Reply from Herbal Essentials

Dear David, Please accept our sincere apologies that you did not receive the free samples. We usually send sample with all our orders and this was a rare error. I understand that you have contacted our team and we are arranging samples to be sent as soon as possible. Best wishes, Kelly - Herbal Essentials

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Rated 4 out of 5 stars

My wife was extremely happy.

My wife was extremely happy with the product I ordered. Came next day which was a great surprise. Only comment was the lack of spf protection in the cream. But she loves it overall.

September 4, 2020
Unprompted review
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Reply from Herbal Essentials

Hello Mr Green, Thanks for your review! We're delighted your wife loved the product & you received your delivery earlier than expected! Best wishes, Alison - Herbal Essentials

Rated 5 out of 5 stars

quality is amazing

September 1, 2020
Unprompted review
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Reply from Herbal Essentials

Hi Florentina, Thanks for your review! We're delighted you enjoy the quality of our products! Best wishes, Kelly - Herbal Essentials

Rated 5 out of 5 stars

Great service

Great service. Items arrived quickly. Really good prices especially in the sale.
Would highly recommend and will use again.

August 24, 2020
Unprompted review
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Reply from Herbal Essentials

Hi Ginny, Thanks for such a lovely review! We really appreciate your feedback! Best wishes, Kelly - Herbal Essentials

Rated 5 out of 5 stars

Love the products that I bought two…

Love the products that I bought two of the products were for my teenage granddaughter and kept one for myself

August 21, 2020
Unprompted review
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Reply from Herbal Essentials

Hi Margaret, Thanks for your review! We're delighted you enjoyed using the products so much and hope you've seen a difference in your skin. Best wishes, Kelly - Herbal Essentials

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Rated 5 out of 5 stars

Beautiful products delivered quickly

I ordered eight products from Herbal Essentials as they were having an amazing 75% sale which meant I could try a lot more products that I usually would. I received my products the next day and they were all packaged carefully. I have very sensitive skin prone to allergic reaction with new products and so far I have not had any bad reactions. All the products I have tried have been gentle on my skin, work effectively and have a lovely but not overly strong scent which I find can be overpowering with other brands. I would definitely recommend trying Herbal Essentials if you have sensitive skin.

August 20, 2020
Unprompted review
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Reply from Herbal Essentials

Hi Heather, Thanks for such a positive and detailed review. It means so much to us the you've taken the time to talk about your experience and fantastic to hear that they are gentle enough for your sensitive skin. Best wishes, Kelly - Herbal Essentials

Rated 5 out of 5 stars

Brilliant

Very pleased with this brand , delivery is always on time and the quality of their products is brilliant, highly recommend!

August 16, 2020
Unprompted review
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Reply from Herbal Essentials

Dear Lottie, Thank you for leaving a review and your lovely comments. We're delighted you're enjoying the products! Best wishes, Kelly - Herbal Essentials

Rated 5 out of 5 stars

I love this product

I love this product! Helped my skin so much it now feels so much healthier. I hugely recommend!!!!!

August 15, 2020
Unprompted review
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Reply from Herbal Essentials

Dear Rebecca, Wonderful news that your skin is feeling healthier, thank you for leaving a review. Best wishes, Kelly - Herbal Essentials

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Rated 3 out of 5 stars

The shipping was EXPENSIVE

August 15, 2020
Unprompted review
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Reply from Herbal Essentials

Dear Saleh, Thank you for the review, it's always useful to receive feedback on our service. We will look into our UAE delivery options and see if we can continue to offer the same premium service for a lower cost. Thank you, Kelly, Herbal Essentials

Rated 5 out of 5 stars

Nice website

Nice website, easy to buy and lovely products made even better by the great offer you had

August 15, 2020
Unprompted review
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Reply from Herbal Essentials

Dear Leonie, Thank you for leaving a review and really pleased that you enjoy using the website. Best wishes, Kelly - Herbal Essentials

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