Website is clear and easy to navigate, always delivered on time if not early, juices of high quality. A very trusted staff and business. I order for my husband so I get the sweeties,thank you!
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See what reviewers are saying
I bought two oxva xlim devices about a month ago, switching from disposable pods from a different company. I’m highly satisfied. I’m still using the original pod which has been refilled countless ti... See more
I always use Herbaltides, i love the service in the shops (staff are very friendly and helpful and not at all pushy) and online (you get a little sweet treat and a handwritten note saying thank you... See more
Company replied
Fantastic customer service , shopped here since opening day! Great variety of flavours. Very quick on delivery if cannot get to the stores. Always happy to help and answer any questions. And very loya... See more
Company replied
Company details
Information provided by various external sources
Herbal Tides are an established e-liquid company based in Derbyshire, we have a fully developed brand of e-liquids and all flavours are mixed on the day of purchase in our clean room laboratory at our Derby HQ’s. The team at HT strive to bring a unique experience when it comes to vaping and e-liquids. We help first time buyers to explore different devices to suit your lifestyle, from pod systems to Sub Ohm devices, there is something to suit each individual. Then you can sample a large collection of e-liquids to find the one that you really like. Whether new to vaping or experienced, our staff provide the very best advice, and value our style of customer service with our motto “People before profit” . It’s important that we not only listen to our customers feedback, but act on it. Which is why we continue to bring out new flavours at affordable prices, based on our customer feedback. We have been mixing since 2009 and treat mixology as a science, we take great pride in producing our products and we hope you enjoy them as much as we do.
Contact info
117a Dale Rd, DE21 7DJ, Spondon, Derby, United Kingdom
- 01332 987 597
- sales@herbaltides.co.uk
- herbaltides.co.uk
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Fab Flavour, Superb Service - Brilliant Business!
I've been getting my vape juices from Herbal Tides over 3 years. Flavour has always been amazing, and they have excellent prices / offers to make them affordable!
During COVID-19, their online experience has been quick, easy and rewarding thanks to their points scheme.
Working in Customer Service, I'd say I have high expectations... These guys have not failed me once over 3 years - each delivery is personalised with a message, unique to you and I've made request for empty bottles in the past, to which they have accommodated and not once asked for an additional payment!
My daughter also LOVES the sweets that arrive with my online order, a great touch to an already excellent service. Thank you Herbal Tides!

Reply from Herbaltides
The shop staff are great
The shop staff are great, from Oli, Danielle, Mark and the owner Dan always up for a chat to helping out with any problems with equipment. The only help is second to none with orders or equipment. Highly recommend this shop. I don't go anywhere else.

Reply from Herbaltides
Best vape delivery!
Order from herbaltides regularly and have never had an issue. Love how they write a little personal note on the invoice and send sweets and little samples with every order!

Reply from Herbaltides
excellent fast service great products
excellent fast service great products, wouldn't use anyone else

Reply from Herbaltides
Staff are very welcoming & are very…
Staff are very welcoming & are very knowledgeable when it comes to vaping. Unfortunately I found 3/4 products I brought a bit bland which were payday, factory, mogul blueberry. The 4th one which was a chocolate milkshake, was the complete opposite as it was too strong but it was pleasant enough to vape.
No doubt I'll place another order in the future if something new takes my fancy. Maybe I just picked the worst of a good bunch.
I and my husband did manage to smell the juice before buying in the spondon shop but you only had one vape and the cotton was black. Xx

Reply from Herbaltides
been going for nearly 2 years now
been going for nearly 2 years now. all the staff are polite and so friendly always there to help you. LOADS of different flavours always lovley to vape really do recommend the blue rain in the freak range 😊😊 also brought my vape from there a few months back tried it all out. they helped me set it up and you even get a free juice. thanks guys at herbal tides keep up the good work. looking forward to the new juices next week 5* we.come all the way from somercotes to you at spondon so it must be great 😊😊

Reply from Herbaltides
My all day vape!
I have been vaping for almost 10 years and over the course of those years have spent thousands of pounds on different e-liquids from other manufacturer's, at one stage i even dabbled in some D.I.Y but nothing was a vape that was out of this world, I wanted that nice throat and a taste that i could enjoy.
4 years ago i found HT and finally found my all day vape, Frosted Candy mixed with avalanche, A nice fruity candy vape with a kick of mintiness (flavour freaks). Since then i have spent roughly around £1000 on e-liquid.
I've tried ordering other e-liquids from elsewhere when i occasionally like the sound of the juice, but nothing quite cuts the mustard like HT.
When you think about it, £1000 for 4 years of e-liquid is a pretty good value for money, this is whilst sub-ohming.
Any questions i have are promptly responded on Facebook, there has only been one occasion i have had to phone and the lady was very helpful and had good customer service skills.
Shipping is always super quick, and it's a nice touch that on every order you receive a personalized thank you and some complimentary sweets.
When i went to Turkey 2 years ago all of the bar waitresses wanted to try my vape, They loved it so much the next year i visited, i bought some especially for them!
Now if i haven't managed to convince you so far, they also do numerous events for charity, Such as helping the homeless to have haircuts and raising money to provide an AED defibrillator, its clear to see this company really give back to the community, and their customers.
I would even go to the length to say that if i didn't stumble across my ADV i would probably be back on the cigarettes!
P.S please don't ever discontinue these flavours!!
Keep up the great work!

Reply from Herbaltides
Excellent shop friendly atmosphere…
Excellent shop friendly atmosphere would recommend to anyone looking for quality products.

Reply from Herbaltides
Always helpful
Fantastic service always helpful when I had trouble with my vap. A brilliant range of juices for all tastebuds.
John from beeston

Reply from Herbaltides
Customer service is excellent would…
Customer service is excellent would highly recommend this company

Reply from Herbaltides
I throughly recommend herbal tides…
I throughly recommend herbal tides there juices beat so many others hands down and are good value too. I want to give a special shout out for Ollie he has amazing knowledge of all product lines, he is kind and respectful and has a excellent repot with customers.

Reply from Herbaltides
Amazing place and the staff incredible…
Amazing place and the staff incredible would 10 star this if I could

Reply from Herbaltides
Wouldn't shop anywhere else
Wouldn't shop anywhere else, very helpful staff who are always happy to help. Excellent choice of mods and juices. Keep up the great work

Reply from Herbaltides
Excellent service and have plenty of…
Excellent service and have plenty of time for customers, prices are competitive

Reply from Herbaltides
So good
So good , I love the flavours n would always recommend to a friend

Reply from Herbaltides
Danny and ollie are amazing and…
Danny and ollie are amazing and extremely helpful, and the shop it self is brilliant so much choice of juice and mods. The only vape shop I use.

Reply from Herbaltides
I've used Herbal Tides for the past 3…
I've used Herbal Tides for the past 3 years and I highly recommend them. The staff are really friendly, helpful and knowledgeable.
I have to give a big shout out to Ollie who is super helpful! keep up the awesome work!

Reply from Herbaltides
I've shopped at HT for a long time
I've shopped at HT for a long time. Great range of juices and mods. Some of the most friendly staff around who are always happy to share knowledge and help with almost anything.

Reply from Herbaltides
Visited the spondon store for some new…
Visited the spondon store for some new equipment from the huge range they stock, I was looked after by Oliver who always gives top customer service and advice, the service and experience cannot be matched by any other similar store in the area.

Reply from Herbaltides
Herbal tides Spondon
Often visit the Spondon branch for my juices and coils. Always super friendly and full of advice and tips on getting the very best out of my ecigs, especially Ollie. Straight to him for any help everytime. Great prices on kits and often have absolute bargains instore, a must visit for any vaper in the Midlands.

Reply from Herbaltides
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