Herbert & Ward logo
Visit website

Herbert & Ward Reviews 

2
•
TrustScore 4 out of 5

3.8

Coffee Store
Write a reviewVisit website
Write a review

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Company details

  1. Coffee Store

Information provided by various external sources

As a leading espresso coffee bean supplier with our own in-house roastery, we offer only the finest teas and coffees from around the world. We specialise in providing commercial espresso coffee machine rental, barista training and beverage support nati...

Contact info

3.8

Great

TrustScore 4 out of 5

2 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.8

All reviews

(2)

1 review in the last 12 months

Write a review

We perform checks on reviews

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

PHENOMENAL customer service

PHENOMENAL customer service, and really nice coffee too.

I ordered my first medium roast coffee (I wasn't a fan) but told H&W I was unsure on it. Instead of being like most companies and ignoring me, they got back to me within an hour and suggested I try a dark roast of theirs, and on the house too no less.

The dark roast is more my style and they've earned a new customer for the foreseeable future.

Thank you for going above and beyond, I recommend anyone try their coffee if you want something fresh and full of flavour.

January 22, 2026
Unprompted review
Advertisement
Rated 5 out of 5 stars

Probably the best coffee in the UK

I've been struggling to find a supplier of really nice coffee in the UK. I've tried a lot of suppliers, but the quality of their arabica beans, especially Ugandan and Brazilian are second to none. I'd say if you want let's say more of a smoother, richer taste to Waitrose, these guys nail it. They fluffed an order of mine with some issues with internal comms. After leaving an email, someone senior gave me a call after a few hours and turned it around. Quality customer service, highly recommended.

May 29, 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look