Heritage House Reviews 14

Got Peter Ward to do a survey in my house.
Cost me £1,200. Should have threw it in the fire.
All he did was b-tch and moan about damp-proof companies and Rics chartered surveyors like everybody else in the country is wrong and he is right.
But he does not give no solutions to damp problems. You're supposed to live with the damp problems.
You're supposed to live with mould and water on your basement floor. That's just so unpractical. It's ridiculous.

I ended up getting my basement fitted with a cavity membrane system and now it's perfectly dry. I knew Peter was talking nonsense after I discovered my neighbour had their basement fitted with a cavity membrane system for many years before I moved in and they said it's been fantastic. I did the same. Mine's is fantastic also.
I think he should stop b-tching and moaning about the damp-proof companies and listen to them instead of preaching wacky stories of how you should live with mould on your clothes.
Nobody should live with mould on any part of your property.

We were having serious health problems with mould. But Peter says that's OK!!!!!.

Crazy, crazy man. Do not hire!!!!!.

And he is the scammer, not the damp-proof companies or Rics or the thousands of other people he claims to be scammers.
He's the number one scammer. I asked for a report and he refused to give one.
Now he's not answering my emails or calls.
He's blocked me on everything. Stay away. Avoid.

and dont dare say this is a fake review like everyone else you scammed !!!!

I paid this company for a one hour phone consultation because I really needed to speak to someone who is knowledgeable about damp in old houses.
Unfortunately, Pete spent a good deal of the call slagging off RICS (referring to them as bas***ds) and their methods over and over, which was of absolutely no use to me - he was purely venting at my expense, literally. He also spoke at length about the problems that I had and how the property hasn't been treated properly over the years without actually offering any real-world solutions. I had to constantly steer him back to the question - 'But what do you think I should do next?', however, he had no practical or realistic solutions for me. Consequently, I came off the call actually feeling more confused than before it. I had further questions and Pete told me to email them after the call and they would answer those for me; they didn't even respond to my email.

I am a structural engineer and do various surveys on buildings of all ages so have had to familiarise myself with the means of detecting damp in buildings. I had watched videos of Peter Ward on YouTube before as he goes around various old buildings and much of what he says is sound and knowledgeable. However in producing this book he has fallen into the elephant trap and waving his anti Protimeter stance to the complete absence of any professional objectivity and has become just as manic as those in the damp roofing industry who he rightly criticises. I don't know what vetting this book went through to ensure its technical accuracy, but certainly from a structural point of view he makes some howlers when saying that the expansion of steel can lift a few storeys of building is just completely wrong.
However, he saves his worst howler for only the second sentence in the book by saying "Water can apply a force of 1 tonne per square centimetre". He thus shows us all in only 11 words his complete lack of knowledge of physics and of water. A tonne is weight and not a force, force is measured in Newtons. Tonnes per square centimetre is a pressure and not a force. The pressure that water exerts is related to how deep you are in the water and how much head of water that it is applying. The density of water is 1 tonne per cubic metre. Thus at one metre depth you would experience a pressure of 1 tonne per square metre. This is equivalent to 0.0001 tonne per square centimetre. To achieve a pressure of 1 tonne per square centimetre you would need to be at a depth 10 km. I am not quite sure what to believe of his 'science' from there on if he can't get this vary basic fact correct.
It's a pity because about 60% of the book is quite sound in that we do too much to old buildings to achieve this ideal of a modern lifestyle when all we need to do is understand how old buildings work.

Helpful and prompt response to provide a review of a RICS survey which was non-compliant with the RICS JPS. Recognised experts in the field of Old Building fabrics and working with them sympathetically. No wonder they rile up the chemical-injection industry - they're the ones bravely calling them out. Thanks again.

Heritage House completed a survey of the house we were buying in July. They offered extremely practical, useful advice on the various issues it had. Now we’re in the house, we’re using the write up as a manual and it’s proving very successful. Thank you guys! We’d definitely reach out again if we needed more advice. Also, a special thanks to Lucy who was so great at responding to our emails (and sympathising with our previous damp and timber survey which listed recommendations that weren’t appropriate for an old building).

Stay away !!! actually run!!!!
paid this company £2400 for a damp survey where they spent less than an hour at my property and wont provide a damp report !

biggest scammer going
He's a snake oil salesman trying to sell rubbish he makes to stop damp total scam

google the following to see public information about this person posted from THE ROYAL INSTITUTION OF CHARTERED SURVEYORS where he got banned from

google - heritage house regulation/disciplinary-process-investigations/

If I could give 0 🌟 that's what this company would get on lack of communication. I ordered the warm dry home book from the heritage house shop expecting it to arrive a few days later. I waited 7 days went onto the website to query my order I tried to make contact via telephone, email with no response approx 10 days went by still nothing. I was left with no alternative but to contact my bank to dispute my case. Funnily enough my book arrived 2 days after I made a complaint to my bank. I recently received a letter through the post from heritage house stating I was illegally trying to claim a non- delivery. My answer to that is yes i did request a refund of my money because 10 days had gone by without a response or my book so why wouldn't I ? I purchased a book with no update on delivery no response what so ever when I tried to make contact. Yes I got the book in the end but it had taken me to contact my bank and wait 2 weeks for a book. Its a pity you didn't put as much energy into posting my book as you did to react to a complaint you received. Moral of the story. communication is 🔑 try it some time you will get less complaints. 😊👍

A decision was recently published by The Royal Institute of Chartered surveyors which reveals utterly unacceptable behaviour by this company. It found a failure to comply with a compensation award, racist and abusive language, and threats of unjustified legal action.

As a result they've been ordered to pay costs of £14k and had their RICS registration removed.

The decision is public information (search this company and "RICS decision") - see in particular the shocking, unprofessional and racist language used in paragraphs 16 to 19, which RICS agreed to be offensive, harassing and with racist undertones in paragraphs 45 to 48.

Needless to say, I would strongly advise against supporting this company.

Most unhelpful, opaque. I asked for a sample report to understand the level of detail they go to- which I needed for my purposes. Emailed them and called them several times, they wouldn’t get back. Eventually they just said “we don’t have a sample report for you” in a rude demeanour. I am going with their helpful, polite competitor right away. Avoid!

I have just read their reply. I am astonished! They lie through their teeth. I asked for a survey and not a consultation. And they quoted me accordingly, including the report. I wish I could attach the emails exchanged- it would expose them right away. Now I can confidently add to my review that they are DISHONEST.

Amazing customer service. I applied to Heritage house to get a damp survey. They took my details but explained my property was not the sort they dealt with. However they asked to read my level 2 survey and gave me lots of helpful advice. The advice put my mind at ease and proved correct in every detail. Lucy at Heritage house spent a great deal of time helping me out even though the company knew they would not be getting my business. Thanks again a truly generous company, who care about honest surveying not pound signs.

If I could give zero stars I would because it would accurately reflect their customer "service".
I ordered Hot Lime Putty. They sent a premixed lime mortar.
If you phone, there is a message telling you to email. If you email, they do not respond. Facebook Messenger will not accept messages.
I returned the product with a letter after posting in his (Peter Ward) FB group. He did not reply to the letter, nor did he refund the money. He did however ban and block me from the FB group, thereby blocking the only form of communication left!
He then went on to alter the website listings to include both the putty and mortar. Either way, he sent me the wrong product and refused to refund it when I returned it. So I am out of pocket for the original order plus return postage.

Still waiting and listening to irritating music - each time I am then cut off. They say only open from 9-12. We tried emailing with detailed photos since May of 2023 regarding an important Regency Building in Leamington Spa. Can anyone else help us please?

Read their write up on rising damp. Somewhat informative on the issue albeit having multiple rants about the industry which turned me off. My advice stick to the issue, facts and solution rather than chastise every thing. It does not come across as professional so will not be using.

Don't bother contacting these people. I emailed them around 2 or 3 times but no response. Spoke to someone called Michelle twice, trying to respond to my email to proceed with a damp survey. But she seems to be busy even to attend the call. Every time I request a response for my email, the response I get is "I am extremely busy". Perhaps they should consider having additional staff.