Heritage Parts Centre Reviews 

946
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Evaluating 217 reviews, reviewers had a great experience with this company. Customers frequently praise the exceptional quality of the automotive replacement parts and the highly competitive pricing offered across a wide selection of items for various vehicles. Many people also deeply appreciate the reliable shipping and delivery service, noting that their packages usually arrive swiftly and securely packed without any damage. Some reviewers were not happy with unexpected delivery delays experienced through courier services and occasional stock problems leading to frustrating order cancellations. A few consumers also noted encountering recurring problems regarding incorrect items being shipped or communication gaps throughout the entire purchasing journey.

What people talk about most

Product

Customers consistently note positive experiences with product quality, describing items as top quality and... See more

Delivery service

Reviewers mention positive feedback about delivery service, frequently highlighting fast shipping times and... See more

Quality

Users describe positive interactions with quality, noting that items arrive correct, fit well, and function... See more

Order

People report ambiguous experiences with order processes, reflecting a high level of disagreement among... See more

Price

Clients share positive opinions on price, highlighting that the products are offered at competitive,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The parts were excellent quality, good price and delivered swiftly - thank you! The only reason for 4 stars rather than 5 stars is that many of the website part descriptions are too minimal to be h... See more

Company replied

Rated 4 out of 5 stars

Good website and order process with comparable pricing. Good packaging and communication. Whilst expedited delivery was paid for, the courier used had delays in achieving the target. Luckily this did... See more

Rated 4 out of 5 stars

Very good for parts that are in stock/easily available. At least you are kept informed if delivery is delayed, and usually if it’s not in stock the lead time is on the page. Everything I’ve had has be... See more

Rated 5 out of 5 stars

Honestly the fact that they have free reliable shipping to Australia for heavy items like brake rotors is amazing and the prices are still amazing as well. Would love to see you guys add bmw parts as... See more


Company details

  1. Auto Machine Shop

Information provided by various external sources

Buy car parts, spares and accessories online for enhancement, performance and restoration of Porsche and VW cars and vans at Heritage Parts Centre, specialist suppliers of spare parts for your classic car or campervan


Contact info

4.2

Great

TrustScore 4 out of 5

946 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 70% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.2

All reviews

(946)

247 reviews in the last 12 months

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Rated 5 out of 5 stars

First encounter with a brilliant company

This was my first encounter with the Heritage Parts Centre.
The website was easy to use, the ordering process was smooth and although I had missed the next day delivery deadline by at least half an hour my order still arrived the next day - and perhaps unusually for these days the messages from the courier where timely, helpful and accurate.

September 20, 2025
Unprompted review
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Rated 1 out of 5 stars

Shipment arrived postage due!

My order was shipped in two separate boxes. I had already paid nearly $400.00 to Heritage Parts Center to cover the cost of shipping my order to my house. It appears the shipper (Heritage Parts Center) printed a duplicate shipping label for the second box so only one of the boxes was delivered to my house. The second box arrived postage due ana I paid an additional $98.00 to the United States Postal Service to receive my shipment

October 10, 2025
Unprompted review
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Reply from Heritage Parts Centre

Hi Michael we are sorry to hear this. We are working to get this resolved for you.

Rated 5 out of 5 stars

I still have not received my order…

Australia Post I
still have not received my order through Australia posts Star trek since the 22nd September it's been in the country yet has not arrived in three weeks to me I've done a reg I can yet have not received parts and can no longer wait in this area for them .

September 15, 2025
Unprompted review
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Rated 3 out of 5 stars

Late Delivery

The technical support advisor was very good in that the part I required was not available, however he suggested a different part that could be adapted to fit which it did!

I opted for next day delivery as needed the part urgently. It was not delivered the next day and I tried to get onto the DHL tracking site to check where it was and nothing came up. I tried to ring the firm several times and after 15 minutes or so it cut off.

Hence I wrote an email to Heritage parts as there is not the possibility to talk to a person.
An hour and a half later I got a response which said that the part was delivered but the mechanic/garage was not open for the delivery, which was not true.
Why was a calling card not left at the delivery address if that were the case, to state that an attempt had been made to deliver the part?
It was delivered the next day which was fortunate as I nearly had to pay for another MOT but managed to get a Re-MOT an hour before the garage closed!

September 19, 2025
Unprompted review
Heritage Parts Centre logo

Reply from Heritage Parts Centre

Hi David, we are sorry for the issues with the courier on this occasion.

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Rated 5 out of 5 stars

i ordered a voltage regulator for my vw…

i ordered a voltage regulator for my vw camper and as usual the service was first class from ordering to speedy dispatch never had any problems as i have used this company for many years great to have them with a vast stock of vw spares keeping our vws on the road well done vwh many thanks

September 22, 2025
Unprompted review
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