Hermosahair Reviews 

1,407
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 533 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the high quality and natural appearance of the products, noting they are soft, beautiful, and often exceed expectations. They also appreciate the comfortable fit, ease of styling, and minimal issues like shedding or tangling. Fast delivery and responsive customer service further contribute to a smooth overall experience. However, some customers noted that products occasionally did not match advertised pictures, citing issues like incorrect braiding, unblended colors, or missing features. A few others also felt customer service was unhelpful regarding lost packages or delayed refunds, causing frustration.

What people talk about most

Product

Clients share positive opinions on product, with many expressing delight over the quality, natural... See more

Quality

Customers consistently report positive experiences with product quality, often describing items as soft,... See more

Delivery service

Users describe positive interactions with delivery service, frequently highlighting the speed and efficiency... See more

Order

Customers consistently note positive experiences with order, with many expressing satisfaction and a strong... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the helpfulness and efficiency... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I am very happy with this purchase! The wig is beautiful, soft, and looks very natural. It fits comfortably and is easy to style. The quality exceeded my expectations, especially for the price. I h... See more

Company replied

Rated 5 out of 5 stars

I recently got my Black Cherry Boho Braided Wig from Hermosa Hair, and let me tell you- I absolutely in love with it!!❤️ This wig is everything I was looking for and more. The beautiful water wave... See more

Company replied

Rated 5 out of 5 stars

I have been buying wigs from hermosa Hair for about a year now! I was previously purchasing from another vendor and I have not looked back! I suffer from alopecia and I will have to wear wigs for the... See more

Company replied

Rated 5 out of 5 stars

My wig is beautiful! The color is gorgeous and hair so soft. It's exactly what was pictured and expected. They kept me updated on shipping and delivery and I couldn't be more pleased with my experienc... See more

Company replied


Company details

  1. Wig Shop

Written by the company

Hermosa Hair is an famous human hair brand from China that own factory support, Founded in Xuchang City,Henan Province.we offer factory price with great quality hair, can meet the diverse needs of customers, offer customized service. We focus on offer various human hair products: All textures of Hair Weaving, Closures, Frontals, and Wigs. Our products ship to USA, European, Africa and many other Areas, and our factory is keep updating to provide better and better products to make our brand more and more reliable.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 6% of negative reviews

Typically replies within 24 hours

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4.7

All reviews

(1,407)

520 reviews in the last 12 months

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Rated 5 out of 5 stars

Great hair and customer service

I ordered an Afro wig and when my package came it didn’t really suit my face, so I reached out to them for an exchange. The customer service was VERY helpful in my exchange process and ensured I was kept informed throughout the shipping process. I got my new curly 4C edge wig and I loveeee it! Awesome customer service! Awesome hair!

May 14, 2026
Unprompted review
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Rated 5 out of 5 stars

I saw the advertising on facebook and…

I saw the advertising on facebook and bought it just to get an idea of the product. Not only did I receive it very quickly, but the product also exceeded my expectations. Very good quality. It was my first order with Hermosahair , but it’s so far from my last. I highly recommend Hermosahair products.
Thank you

May 16, 2026
Unprompted review
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Rated 5 out of 5 stars

Best Hair I’ve Ever Gotten

The most comfortable hair I’ve ever worn! 🤍 I absolutely love the natural look and how much it looks like my real hair. The quality is amazing — no shedding at all, soft, lightweight, and easy to wear. I’ve gotten so many compliments already! I’ll definitely be ordering another one soon. Hermosa really did their thing with this one.

May 15, 2026
Unprompted review
Rated 5 out of 5 stars

Hermosa hair has fast delivery

Hermosa hair has fast delivery. It came in 3 days. The hair is great quality and very minimal shredding. There is no smell and the hair is so soft. I love it so much I bought another one as soon as I tried it on

May 9, 2026
Unprompted review
Rated 5 out of 5 stars

Wig and Bundles

I ordered a wig and bundles. Hair had no smelled and arrived quickly. Quality seems good and customer service was great. Would definitely order again

May 12, 2026
Unprompted review
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Rated 5 out of 5 stars

Love the hair

Ordered hair came very quickly. Received package yesterday. Hair is super soft and beautiful no shedding at all. Love it will definitely be ordering again. Quality of hair is what it says it is. Got alot of compliments

Latrice

May 12, 2026
Unprompted review
Rated 5 out of 5 stars

10/10 definitely recommend 💯

The hair that I got installed was a 360 lace, pre cut, pre bleached, 24 inches, and 220% density, and it came exactly as advertised. The length was perfect as well as the pre cut lace which made it much easier to install. I def recommend this wig brand to future buyers.

May 12, 2026
Unprompted review
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Rated 5 out of 5 stars

Glueless Wig Human Hair Water Wave Wig

Let’s start off by saying, numero uno……THIS WIG IS FIRE! When I got it, straight out of the packaging, I didn’t have to do anything to it. The lace is PERFECT. the hair itself is PERFECT. I wore it the very next day to my business and I received SO many compliments. This wig is an 18”, 150% density. I wanted it to have the wet look and I used water and curling gel and it came out fabulous! Oh and the drawstring is an added plus! This is theeeeeeee best curly wig that I’ve purchased in a VERY long time. Shipping was fast. I’ll be ordering again very very soon.

May 11, 2026
Unprompted review
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Rated 2 out of 5 stars

Won't order from this company again

The communication was great and I received my wig quickly. When I receive the wig it looked great out of the box but when I tried to put it on the cap is extremely small, the braids up front are skimpy and you can't really change the style up in the front because of this, the wig look nothing like what is shown. I made it work with the cap size because I was going on my honeymoon. I wore the wig for two days and had to take it off. I don't feel like this is human hair and if it is it's poor quality! The wig is also not very full and I got the the 220 density. All in all it was a large waste of money. Will not order from this company again!

May 5, 2026
Unprompted review
Rated 1 out of 5 stars

extremely disappointed

extremely disappointed with my experience with Hermose Hair. I asked for a refund 4 days ago, and my funds were just now being returned after being held with little to no communication. My birthday and Mother’s Day were not taken into consideration at all during this process.

I truly wanted the wig and was excited to support your company, but if the order could not be fulfilled properly, I expected a timely refund instead of my money being tied up for days. Holding a customer’s funds without resolving the issue quickly is very unprofessional and honestly comes across as low down and fraudulent.

This situation caused unnecessary stress during an important time for me, and I feel completely let down by your customer service. Customers deserve honesty, communication, and respect when spending their hard-earned money.

I hope your company takes situations like this more seriously moving forward because this experience has definitely made me reconsider ever shopping here again.

May 2, 2026
Unprompted review

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