I decided on a whim that I needed a new cooker and I wasn’t quite sure which one I popped into Herne Bay domestics and spoke to her most amazing lady called Sophie. Her knowledge was fabulous and her... See more
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So helpful! I was looking online but thought I would try a local company. Prices were competitive but I felt I was getting so much more. No add ons at the last minute or surprises. Delivery to fit i... See more
Company replied
A couple of years ago we had a bad experience with 'Currys' and so we decided to try Hernebay domestics as I had heard they were really good. My wife and I have bought a fridge, washing machine, tumbl... See more
Company replied
Excellent efficient and Caring Service. I am 86 years old and on delivery one kind man saw I had a problem with my kitchen floor and tried to fix it for me. Over and Beyond! Would thoroughly recomm... See more
Company replied
5.0
Excellent
259 reviews
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I decided on a whim that I needed a new…
I decided on a whim that I needed a new cooker and I wasn’t quite sure which one I popped into Herne Bay domestics and spoke to her most amazing lady called Sophie. Her knowledge was fabulous and her demeanour and her was excellent. Such a lovely lady. Very calm but her knowledge of products was excellent. I decided to buy a Bloomberg induction cooker in graphite Gray. It really is a beautiful cooker such clean lines very easy to operate . Can I just say the delivery man were wonderful they fixed the cooker to the electric socket for me and took away all the packaging. I was extremely pleased with the service that I received from them.
October 29, 2026
Unprompted review
Reply from HBD Appliances
Hi Gillian, thank you for your wonderful feedback! We’re delighted that Sophie’s product knowledge and calm, helpful service made choosing your new Blomberg induction cooker so easy. It’s fantastic to hear that you’re pleased with the design and simple operation. We’ll also pass your kind comments on to our HBD delivery team - we’re glad they helped make the whole experience seamless. Thank you for choosing HBD Appliances!
So helpful
So helpful! I was looking online but thought I would try a local company. Prices were competitive but I felt I was getting so much more. No add ons at the last minute or surprises. Delivery to fit in with me and I could change things at last minute and it was all seamless, headache free and an absolute pleasure.
October 27, 2026
Unprompted review
Reply from HBD Appliances
Hi Nicky, thank you for your wonderful 5-star review! We’re delighted you chose HBD Appliances and found our prices competitive while receiving a seamless service. It’s fantastic to hear that our flexible delivery and ability to accommodate last-minute changes made everything headache-free. Your kind words mean a great deal to our HBD team, and we truly appreciate your support. Thank you once again for choosing HBD Appliances!
Very helpful staff in giving us…
Very helpful staff in giving us information about appliances and fitting the new one.
October 26, 2026
Unprompted review
Reply from HBD Appliances
Hi Jenny, thank you for your excellent feedback! We’re delighted to hear that our HBD staff provided helpful information about your appliance and assisted with installing the new machine. We appreciate your kind feedback and are pleased we could make the experience a positive one. Thank you for choosing HBD Appliances!
Excellent efficient and Caring Service
Excellent efficient and Caring Service. I am 86 years old and on delivery one kind man saw I had a problem with my kitchen floor and tried to fix it for me. Over and Beyond! Would thoroughly recommend this Company for Efficiency Time Keeping and good Communication throughout
October 2, 2026
Unprompted review
Reply from HBD Appliances
Thank you for your wonderful five-star review! We’re delighted to hear that you found our service efficient, caring, and well communicated. It’s especially heartening to know that our HBD delivery team member went above and beyond to help with your kitchen floor. We truly appreciate your kind recommendation and your support of HBD Appliances!
Just bought a tumble dryer.
Just bought a tumble dryer. The guys in the shop were friendly, informative and helpful. The delivery guys were professional, friendly and helpful. They took my appliance up two flights of stairs, no problem at all. You just don’t get this kind of service anywhere else. Brilliant.
October 23, 2026
Unprompted review
Reply from HBD Appliances
Hi Philip, thank you for taking the time to leave this fantastic feedback! We’re delighted to hear that our HBD shop team were friendly, informative and helpful, and that our delivery team provided a professional and friendly service. It’s great to know they safely delivered your tumble dryer up two flights of stairs without any problem. Your kind words mean a great deal to everyone at HBD. Thank you for choosing HBD Appliances!
Dave and Jason delivered my new…
Dave and Jason delivered my new appliance today with care and a friendly manner. I cannot recommend Herne bay domestics enough.
Super fast delivery and great deal on my appliance with a nice discount plus the installation and removal of old appliance.
Thank you Herne bay domestics.
October 22, 2026
Unprompted review
Reply from HBD Appliances
Hi Jane, thank you for your lovely feedback! We’re delighted to hear that Dave and Jason provided a careful, friendly delivery and that you were pleased with the fast service, discount, installation, and removal of your old appliance. Your kind recommendation means a great deal to the whole team at HBD Appliances!
Splendid service
A couple of years ago we had a bad experience with 'Currys' and so we decided to try Hernebay domestics as I had heard they were really good. My wife and I have bought a fridge, washing machine, tumble dryer and most recently a new dual cooker. The staff were so helpful and friendly and the guys who installed the appliances were great. I would recommend HerneBay Domestics to anyone.
October 16, 2026
Unprompted review
Reply from HBD Appliances
Hi Billy, thank you for your fantastic 5-star review and for choosing HBD Appliances after your previous experience with Currys. We’re delighted that you and your wife have been pleased with your fridge, washing machine, tumble dryer and new dual fuel cooker. It’s wonderful to hear that our HBD staff were helpful and friendly, and that our delivery team provided a great service. We truly appreciate your continued support and recommendation. Thank you once again for choosing HBD Appliances!
Seem to care.
I've dealt with Herne Bay Domestics twice before and both times they've been a pleasure; helpful, cooperative and easy.
This third time really tested the theory that it's how a company reacts to a problem that’s a true measure of their service quality.
There was a controversy, not of their making, over the length of guarantee on a washing machine I'd bought from them. They couldn't have been more helpful and diligent in sorting it out; and one of the most pleasing factors is that, unlike just about every other organisation you will ever deal with, their inclination is to pick up the phone and actually talk to you, rather than hide behind email.
I thoroughly recommend them.
Andrew Cracknell,
Hampton.
October 14, 2026
Unprompted review
Reply from HBD Appliances
Hi Andrew, thank you so much for your lovely review and for your continued support! We're delighted to hear that we were able to help resolve the recent issue with your washing machine guarantee quickly and efficiently. It's especially lovely to hear your kind words about our HBD team's helpfulness and communication, as providing a personal and reliable service is something we take great pride in. We really appreciate your recommendation and thank you again for choosing HBD Appliances!
Herne Bay Domestics have the best customer service.
I have used HBD several times over the last few years and they have always been an excellent company. Yesterday my dishwasher broke and it was well overdue replacing. I popped into the store and talked to a very helpful staff member, and left having bought a new dishwasher at a good price, and arranged for delivery and fitting today! Chip and Jay turned up exactly when they said they would, and fitted my integrated dishwasher perfectly. Always friendly and helpful, HBD will always be my first port of call for any domestic appliances I need. Cannot rate them highly enough!
October 15, 2026
Unprompted review
Reply from HBD Appliances
Hi Ellen, thank you very much for your kind words and continued trust in HBD! We're delighted to hear that Chips and Jay provided excellent service and that your new dishwasher was fitted perfectly. It's great to know our HBD team consistently meets your expectations, and we appreciate your recommendation. We look forward to assisting you with any future appliance needs. Thank you once again for choosing HBD Appliances!
Great service
Great service
Staff lovely
Very quick to come and install and take away my old one couldnt be happier!
100% recommend
October 8, 2026
Unprompted review
Reply from HBD Appliances
Thank you for your fantastic review and for recommending HBD! We're delighted to hear you received quick and efficient service, from installation to removal of your old appliance. Our HBD team takes pride in providing prompt service, and we're pleased it met your expectations. Thank you for choosing HBD Appliances!
I couldn't be happier as always
I couldn't be happier as always with Herne Bay Domestics great company, grat staff
All my white goods have come from them
My most recent experience was when they delivered and fitted my new long awaited dishwasher
Thank you to the guy in the shop for setting my mind at rest, and a huge thank you to the guys that delivered and fitted it for me
September 27, 2026
Unprompted review
Reply from HBD Appliances
Hi Rocky, thank you for your kind words and continued trust in HBD! We're delighted to hear you're always happy with our service and that your recent dishwasher installation met your expectations. Our HBD team strives to provide reassurance and quality, and it's wonderful to know we could set your mind at rest. We truly appreciate your loyalty and look forward to assisting you with your future needs. Thank you for choosing HBD!
Another great service from Herne Bay…
Another great service from Herne Bay Domestics. We ordered a washing machine six years ago and sadly it needed replacing due to a leak. I called the shop and explained what we needed. Everything was done over the phone, went on their recommendation and the washing machine was delivered and fitted a week later. Old machine taken away. We will continue to always use this company. Highly recommend.
September 11, 2026
Unprompted review
Reply from HBD Appliances
Hi Michelle, thank you for your kind words and continued trust in HBD! We're delighted to hear that our service met your expectations once again, and that the replacement washing machine was delivered and installed smoothly. We appreciate your recommendation and look forward to assisting you with any future needs. Thank you for choosing HBD!
Great job Herne Bay Domestics
Yet again Herne Bay Domestics helped repair our fridge freezer water dispenser which broke. They responded quickly and completed the repair when the manufacturer failed dismally (so much for a 10 yr parts warranty) with Hoover.
September 18, 2026
Unprompted review
Reply from HBD Appliances
Hi Lis, thank you for your kind words and for trusting HBD with your appliance repair! We're glad we could respond quickly and complete the repair when the manufacturer was unable to provide a satisfactory solution. Customer satisfaction is our priority, and we appreciate your continued support. Thank you for choosing HBD!
People arrived on agreed time
People arrived on agreed time! Quickly understood the issue and solved the problem asap. Great service! Thank you!
August 24, 2026
Unprompted review
Reply from HBD Appliances
Hi Kristina, thank you for your kind words and for taking the time to share your experience! We're glad our HBD team were able to resolve your appliance issue promptly. Providing great service is our priority, and we're pleased to hear you were satisfied with the outcome. We appreciate your trust in HBD and look forward to assisting you again in the future, if you need us. Thank you for choosing HBD!
Over the moon and chip&dave makes your…
Over the moon and chip&dave makes your family business worth every penny,much thanks.Albe
August 19, 2026
Unprompted review
Reply from HBD Appliances
Hi Albe, thank you so much for your lovely feedback! We’re delighted to hear that you and your family had such a positive experience with HBD. It really means a lot to us to know you were happy with the service you received. We’ll be sure to pass your kind words on to Dave & Chips – they’ll be very pleased to hear them. Thank you again for choosing HBD!
Dave and Chip very friendly and…
Dave and Chip very friendly and professional fitting and delivery. Shop in Herne Bay also very friendly helpful and professional. Fully recommend
August 20, 2026
Unprompted review
Reply from HBD Appliances
Hi John, thank you for your kind words! We're delighted to hear that Dave and Chips provided friendly, professional installation and delivery service, and that our shop staff were helpful and welcoming. We truly appreciate your support and look forward to assisting you again in the future, if you need us. Thank you for choosing HBD!
Herne Bay Domestics 😍
Absolutely outstanding service from everyone involved nothing was too much trouble turned a complete nightmare around in a day. This company has the most friendly employees special thanks to Dave, Leo and Aaron. Great to see a family business still able to out do the bigger companies.
August 19, 2026
Unprompted review
Reply from HBD Appliances
Hi Mandie, thank you for your kind words and for taking the time to share your experience! We're delighted to hear that we could turn your situation around quickly and that our HBD team, especially Dave, Leo, and Aaron, provided outstanding service. We pride ourselves on delivering friendly, personalised support, and it's wonderful to see our efforts appreciated. Thank you for choosing HBD!
Brilliant experience with purchasing a washing machine
Brilliant experience with purchasing a washing machine from Herne Bay domestics. Excellent communication from start to finish. Difficult access for delivery was not a problem and gentleman who delivered were polite, knowledgeable and installed quickly, efficiently and with confidence. Would highly recommend.
August 10, 2026
Unprompted review
Reply from HBD Appliances
Thank you for your fantastic review! We're delighted to hear about your positive experience, from our communication to the efficient installation despite access challenges. Our HBD team takes pride in providing knowledgeable and polite service, and we're pleased it met your expectations. Your recommendation means a lot to us, and we look forward to assisting you with any future needs. Thank you for choosing HBD!
Excellent service from a local…
Excellent service from a local family-run business. My dishwasher had broken down, and the team was polite, efficient, and went out of their way to get a new dishwasher installed in time for an event where I knew I’d have lots of washing up to do. 👍
As a lovely bonus, they also entered me into a raffle and I actually won a pod coffee machine! ☕️
Really impressed with the customer service and very happy to support a local family-run company. Highly recommended!
June 26, 2026
Unprompted review
Reply from HBD Appliances
Hi Joann, thank you for your kind words! We're delighted to hear that our HBD team provided polite and efficient service, especially during your urgent dishwasher replacement. It's wonderful to know you appreciated the extra effort to ensure you were prepared for your event. Congratulations on winning the coffee machine in our Plinko Penalty Prize Draw! We truly appreciate your support of a local family-run business and look forward to assisting you again in the future, if you need us. Thank you for choosing HBD!
I called HBD on a Monday morning
I called HBD on a Monday morning, the washing had broken over the weekend, I discussed the specification we required and then confirmed the price, delivery & installation. At 9am the following morning, the team arrived to remove the broken integrated washing machine and install a new one in its place, a fantastic service, highly recommended, my wife was so happy! RJ, Broadstairs.
August 3, 2026
Unprompted review
Reply from HBD Appliances
Hi Richard, thank you for your kind words and for sharing your positive experience! We're delighted to hear that our HBD team was able to promptly replace your washing machine and meet your specifications. Providing efficient service and ensuring customer satisfaction is our priority, and we're pleased to know your wife was happy with the outcome. We appreciate your recommendation and look forward to assisting you again in the future, if you need us. Thank you for choosing HBD!
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