Hero IT Support Reviews 

10
•
TrustScore 4.5 out of 5

4.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Company details

  1. Business and IT Consulting Agency

Information provided by various external sources

Hero IT Support - Brighton-based business IT Support and technology partners. We optimise your IT systems and infrastructure to help your business thrive


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

10 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(10)

0 reviews in the last 12 months

Write a review

We perform checks on reviews

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Advertisement
Rated 5 out of 5 stars

Hero IT - Great support and service

Hero IT were great at supporting me with a complex issue which was being caused by a 3rd party on my Mac. They spent a considerable amount of time working on the issue and whilst they discovered it wasn't a threat to my machine they then contacted the 3rd party to get a resolution to remove the issue from my Mac. They kept me updated with progress and were an absolute pleasure to deal with.

March 29, 2021
Unprompted review
Rated 5 out of 5 stars

Great service

Great service! Very practical and friendly staff, definitely recommended

May 26, 2020
Unprompted review
Rated 5 out of 5 stars

Nothing is a problem for these guys, their service is impeccable.

We have been working with HERO IT for 2 years now. The guys are just brilliant and we have a real partnership rather than a supplier / customer relationship. They are always there for us and without them we would not have been set up for the Coronavirus Pandemic and requirement to work from home. Thinking up front, we were able to move around 30 employees to home working within a couple of days in a completely controlled manner. HERO's foresight in setting up our infrastructure was instrumental in this. We are a now a month down the line of home working, the IT support is still there when we need it and its like we have always done this.

Nothing is a problem for these guys, their service is impeccable.

April 15, 2020
Unprompted review
Advertisement
Rated 5 out of 5 stars

IT Superstars

Hero IT Support have been our IT support for over 10 years. They have always performed well and have been extremely responsive when there have been any technical issues. They offer an out of hours service which is always very useful as we work weekends and late evenings. We would highly recommend them to other businesses.

April 2, 2020
Unprompted review
Rated 5 out of 5 stars

IT Heroes

I’ve had dealings with a fair few IT support companies and Hero IT stands out as one of the very best. Fast response, intelligent problem solving and a great team. Couldn’t be happier.

March 4, 2020
Unprompted review
Rated 5 out of 5 stars

Great service throughout the whole…

Great service throughout the whole team. The support they offer always meets my expectations and the staff at Hero always come across as caring. They will go out of their way to ensure all issues are resolved in a timely manner. I highly recommend Hero IT support services.

March 3, 2020
Unprompted review
Advertisement
Rated 5 out of 5 stars

A Rare Luxury!

Very much live up to the name, suspicious at first as it sounded too good to be true - but have to say Ragnar, Serena and team have been fantastic! They’ve saved our bacon and have allowed me to finally relax! They’re very fair in their business methods and it’s seems they’re not entirely money focused; more service and therefore longevity focused. Very very happy!

March 3, 2020
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look