While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Herschel Supply Co. is a design-driven manufacturer of the finest quality backpacks, bags, travel goods and accessories. Free Local Shipping and 24/7 Customer Service.
On Sunday 5th October 2025 I purchased a Laptop Anchor Sleeve 14 in for $35 plus $14.99 express shipping. On Friday 10th October 2025 I received the item and they had sent me a Laptop Anchor Sleeve 15-16 in. On Saturday 11th October 2025 I chatted to them but they are refusing to help me or refund me so I would avoid buying from this people because they always rip off their customers.
My bag showed signs of a defect a couple of years after purchase but I was delighted to discover they offer a lifetime guarantee and they were great to deal with.
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.
