Hertz Autoverhuur Nederland Reviews 

I have now had multiple poor experiences with Hertz and I will never use them again.

This past summer, we rented a car that only let you open and close the boot with a button. Because of that, after a day on a campsite, the car's battery had run flat and there was no way to start it. Calling Hertz's 24/7 help line resulted in being sent from pillar to post. Eventually I was told to call Hertz France, but neither of their two published numbers was working.
We ended up getting jumper cables and getting the car going ourselves again. I'm just glad we didn't get stranded somewhere in the middle of nowhere having to rely on Hertz to get us out. They would have happily left us there.

Then recently we rented a car. We returned it in good order, with a full tank, a few days later.
Then without notice, we got a charge on our credit card. Didn't receive an invoice about it. I had to call the agent (Kuperus Hilversum) several times to find out why we were charged when everything was OK. They finally told us it was fuel charges and that they couldn't help us but we had to contact Hertz directly. Also, they'd gotten our email address wrong which is why we hadn't received an invoice. (But obviously no one had bothered to notice a bounced email and call us to confirm the email address).

Hertz told us with no empathy that we didn't return the car with a full tank (we did) and that they are in their right according to their Ts and Cs to charge us. They asked for a fueling receipt. Thank God I know you can't trust car rental companies (they're like insurance companies) so I always keep my fueling receipts. I sent it to them but it's been quiet since.
Also, putting the burden of proof on ME is absurd. Why don't THEY prove that the tank WASN'T full when I returned it to Kuperus. Oh yeah, they can't, because it WAS full!

Dreadful service. No empathy. And their willingness to call a customer a liar and therefore lose my business for ever is terrible business practice. They used to be the #1 car rental company. Now I hope they go bankrupt. This is not how you treat people.

I do not recommend Hertz.nl. The invoicing process is extremely unclear and unnecessarily complicated.
After my rental, I received extra charges without a clear invoice or proper explanation. It is very difficult to understand what I actually paid for, how much was charged for the car rental itself, and how much was charged for electricity or other additional costs.

It feels like the invoicing process is deliberately overcomplicated, making it hard to identify hidden charges or verify whether the final amount is correct.

I have now spent more than four weeks trying to clarify exactly what I paid for, and I still do not have a clear breakdown. This has been a frustrating and time-consuming experience.

I would not recommend Hertz.nl.

Rented from Hertz Rotterdam Downtown. On return, was charged an expensive additional cleaning fee despite the car being returned with only light dust on the floor mats. No stains, no damage.
I twice asked customer service in writing to substantiate the charge. Both replies were identical boilerplate text and provided none of it. The only "evidence" sent was photos that themselves show routine dust.
Currently disputing via my card issuer and considering escalation to BOVAG. Disappointing handling of a straightforward complaint.

We rented a car at Schiphol Airport and were pleasantly surprised by the professional service, which is something we don't get from car rental companies, especially at airports. Fennie was very personable, friendly and explained everything clearly, we didn't feel any pressure, no stress, you had the feeling that she only is focused on us. Thank you!

We realised upon arriving at Schipol airport our rental car booking from Sixt was cancelled with no prior warning. We went to Hertz and a very professional and helpful gentleman called Carlos helped us locate a 7 seater car (we were a party of 6) with very short notice, and also offered us a discount too. The car was a very new electric Kia, comfortable and clean. Would definitely recommend them

Horrible experience,
I have been charged for damages created by me, I have written to the customer service and nobody answered me.
Last time with Hertz in my life.

As to many others, Hertz Netherlands came out to be a total scam and theft to me.
The frontwindow of a brandnew car cracked on a highway. I called Hertz and no action was needed. Nevertheless I took the car to Volvo cars and to Carglass to investigate, 5 (!!) experts confirmed this was caused by tension in the frontwindow and definitley NOT by external means ( stone or bird). I called Hertz for the 3 rd time and they assured me no action was needed and the collector at the airport would have a look at it. I took the car in early so an expert could be called. The Hertz collector confirmed right away this crack was caused by tension and released my Creditcard. Since then I have been harassed by Hertz NL damage for a claim of 1200 euro's. Sending aggressive emails , inclusive claims from an international money collector. going on for 9 ( !!!) months now . I tried to telephone them many times to NO AVAIL. BLAME ON YOU, SHAME ON YOU.

Do not, under any circumstances, hire a car from Hertz Netherlands. Woman on the desk at Schipol was rude, aggressive and actually smiled at the level of my inconvenience. Did not provide the car I paid for, no response when I phoned them, having blown a couple of tyres, deducted petrol costs although car returned with a full tank (They did credit the amount) and worst of all, slugged me with double the cost of the hire period, which I had paid for in full before leaving Australia. Net cost per day was around $200, which is outrageous. Fraudulent, misleading, dishonest thieves. Have taken the matter to Fair Trading. Avoid these Dutch shysters at all costs

If I could give zero stars, I would.

Hertz Amsterdam Overtoom 333 gave us a car that broke down in 20 minutes with a “Check Injection / Engine Failure” warning — and then ignored over 30 phone calls. The voucher they issued had the wrong name, wrong license plate and wrong car, so roadside assistance couldn’t even locate us.

We were told “someone is coming,” but no one ever came.
I had to take a €50 taxi to the branch myself just to fix their mistakes.

After hours in the cold, a technician confirmed the car was not repairable. The replacement was a completely different category (a Volvo sedan instead of the Peugeot 5008 we paid for). Then Hertz told us we actually had to return it to Amsterdam, destroying our entire schedule.

We lost the whole day, including €300 in Efteling tickets, and spent hours without water, restrooms, or proper support.

And the worst part?
When I filed a claim, I discovered there is no functioning customer service number, no assistance, and Hertz still charged the full amount AND the deposit without justification.

Unsafe, unprofessional, and absolutely unacceptable.
Avoid Hertz at all costs.

Date of rental: 14/11/2025 – 17/11/2025
Location: Hertz, Amsterdam Schiphol Airport

This has been the worst car rental experience of my life.

When we arrived at Schiphol Airport after a late flight on the 14th of November, we went to Hertz around 11 PM. The male customer service agent who assisted us was aggressive, rude, and completely unhelpful. His attitude alone should disqualify him from working in customer service.

We were suddenly told we needed to pay a €760 deposit, something that was never communicated in advance. Ir were paying an additional €90 to have lower depodit “coverage” fee for 3 days and psud €90 to cover , again without proper explanation. It felt like the staff member was taking advantage of the situation, knowing we were tired from travel and had limited options at that hour.

Afterwards, he sent us to the car collection area without any clear instructions, and we struggled for nearly 20 minutes to locate the vehicle. When we finally found it, the car was in poor mechanical condition, making a loud cracking/grinding sound whenever changing gears. I was uncomfortable and did not feel safe driving it.

, I returned the car early, on 17/11/2025 @5:45 a.m Despite that, I was still charged: €29 “location fee”

€129 fuel charge, even though the tank was not full at pickup and the same male staff member wrongly told us it was full. I even have a photo proving it was not full when we received it.

To make things even worse, we were told the deposit would take one month to be refunded completely unreasonable and unacceptable.

This entire experience was a rip off, filled with hidden charges, a bad vehicle, and some of the rudest, most unprofessional staff I have ever encountered. I will never use Hertez in the airpirt again and strongly advise others to avoid this location.

I've rented a car. First of all the car was hard to find. After bringing the car back I was charged for some damage. But I didn't have any accident. And there is no way to connect to the company for details. No support at all.

I have been using Hertz many many times this year. In July they have deducted an amount from my bank account for a fine infringement that was not even me... I have sent the proof to Hertz already in July. After sending many many emails to Hertz they have not responded even once. What Pathetic autoverhuur is this!!

I booked a car for 193,09 for 5 days and when the rental was charged to my credit card, it turned out to be 311,97, even though we didn't incur any damage. Hertz cannot be reached for this, I have sent several emails without one answer, and when you call them you only get computers on the line. Very bad experience !! You can't trust Hertz that is for sure!!

Stole £450 because they had to vacuum 4 floor mats. Despite saying they clean all cars between rentals.

Great staff terrible car. The car was brand new but cheap had various start up issues on the weddingday of our friends. It was terrible.

The rental is way too greedy beyond imagination. It was highly rated on Expedia, so I went with it. Firstly, I booked a car with full insurance, then I needed to change the collection time. The booking was not changeable, so I cancelled it and rebooked again. This should get a full refund with full insurance based on their T&C, but they charged a cancellation fee of £30 regardless. After the rental, I received an invoice of £130 for 20Lof fuel plus £12 fuel service. When I requested a clarification via Expedia, I discovered a double charge of insurance that I had already paid for with my booking. This company is a bit of a joke. Avoid Hertz at all costs.

I don't know what all these negative reviews are about but I had an excellent experience at Schiphol. The car was hired through Dollar but seeing as Hertz service their bookings and it was only Hertz people I dealt with I thought this review should go to them. Service from check-in to check-out was excellent and without any issues. The people were friendly and helpful. Perhaps people have different experiences at different locations but if people take care to plan their journies carefully and make sure they understand all the booking details and document requirements then car hire should be a hassle free experience. Mine was at least.

Hi, I booked a car with Hertz through an online car rental portal and paid 50 euros for a one-day rental. However, after returning the car in perfect condition and on time, they sent a final invoice charging an additional 60 euros, citing various unjustified fees that were never mentioned or agreed upon. In total, I ended up paying 110 euros for just 24 hours. I will never book with this company again!

Rented from the Leiden location August 23-26. The absolute worst. Had a nice weekend in the Belgian countryside, and returned the car on Monday morning. On Sunday we noticed that the fender flare and bumper cover on one side of the rear of the car was coming loose. We had no incidents while driving, and this is a known issue with Priuses. We dutifully reported what we saw to the Hertz agent when we returned the car. The agent also noticed a scratch on the alloy hubcap (nothing major and could easily be buffed out). He immediately whisked the car away "to the garage" and said "Sunny Cars will contact you." (We did not even know we would be dealing with Hertz when we rented the car, as we rented with Sunny Cars). Instead, Hertz attempted to charge my credit card 1414 euros the next day. Yes, 1414 EUROS! With no invoice or communication. I eventually did pay a few days later and was reimbursed 1414 euros by Sunny Cars (luckily). However, Hertz is still sending me threatening mail saying I owe them 1642 euros (as they are still withholding my 200 euro damage deposit, which Sunny Cars says is "in error"). Over the last month I have spent so much energy and time dealing with this joke of a company and their scam. DO NOT RENT WITH HERTZ IN THE NETHERLANDS!!

We hired a car at Eindhoven Airport. It was supposed to be cleaned, however, there were marks on the drivers seat and the car was not clean and it had damage on the front bumper. We reported it to the office before taking the car away. Upon return we gave the keys to a member of staff in the office and was told that was all that was required. The following day we received the invoice and was charged Euros plus VAT for specialist cleaning. A photo was attached which showed a picture of tarmac and a white line. We sent an email disputing the charge and sent timed and dated photos that we took of the car seat initially which was not clean. We should have received a reply from Hertz within 10 days, but this did not happen. In order to obtain a refund we had to go through our Bank. Hertz say that they provide an unforgettable experience, this was the case, but for the wrong reasons!