The silent dog nail grinder is the best, my vet couldn’t even get her back nails done, but I did😀 was so happy I finally found a product that exactly works, thank you so much heusom company for makin... See more
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Review summary
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What people talk about most
Reviews shaping this summary
I had an issue with an item not quite working out for my dog, so I reached out to their support team. They were incredibly understanding, polite, and quick to respond. They provided fantastic trouble... See more
Company replied
When I contacted them to help me get my cat accustomed to the groomer they replied in short order with helpful advice and ideas. They always communicated in a timely manner answering my questions and... See more
Company replied
I am so impressed with the customer service received with the purchase of a nail grinder. The charge cable was loose and within an hour of my email to Heusom, I received a response and solution to th... See more
Company replied
Contact info
700 Main Street, Bangor, Maine, 04401, United States of America, 04401, Bangor, United States
- +1 (833) 700 4384
- help@heusom.com
- heusom.com
4.6
Excellent
1K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 99% of negative reviews
Typically replies within 1 week
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I love my Heusom pet nail grinder
I love my Heusom pet nail grinder. My dog tolerates it much better than trimming and there's no blood involved! When I thought I had lost it I decided to order another right away. Wouldn't you know it. I found it five minutes later! I emailed hoping that maybe I could cancel the order, but not really expecting that. They responded almost right away, even though it was after working hours, that they could cancel the order! Great product and great customer service!
June 3, 2026
Unprompted review
Reply from Heusom
Hi Lori,
Thank you so much for sharing your wonderful experience with us!
We’re thrilled to hear that the Silent Groom Pro has made nail care easier and more comfortable for your dog. Knowing that your dog tolerates it much better than traditional trimming and that there’s no worry about accidental nicks means so much to our team.
We also had a smile reading about you finding your original grinder just five minutes after ordering a replacement! We're glad you reached out, and even happier that our team was able to respond quickly and help cancel the order before it was processed.
Providing responsive, caring customer service is just as important to us as creating products pet owners can trust, so it’s incredibly rewarding to hear that both exceeded your expectations.
Thank you again for your support, your trust, and for taking the time to share your experience with us!
– The Heusom Team
Happily ever after
I am incredibly happy with this company and their wonderful customer service. Huge shout out to Doreen for her quick response her problem solving was amazing. Overall we are very happy customers 😊
June 4, 2026
Unprompted review
Reply from Heusom
Hi Sueann,
Thank you so much for your wonderful feedback!
We’re absolutely delighted to hear that you had such a positive experience with our team. Providing exceptional customer service and making sure our customers feel supported every step of the way is something we care deeply about.
A special thank you for recognizing Doreen. We’ll be sure to pass along your kind words to her. She’ll be thrilled to hear that her quick responses and problem-solving skills made such a positive difference.
Your happiness means the world to us, and we’re so grateful to have you as part of the Heusom family.
Thank you again for your trust, support, and for taking the time to share your experience with us! 😊
– The Heusom Team
Fuss free claw trimming
After first learning about the Silent Groom Pro, I decided to purchase one for trimming my Siamese cat’s claws. I believe that I will have a far more cooperative kitty than trying to clip with cutters.
I must say that the customer service that I have experienced with Heusom is five stars all the way. They have promptly responded to my emails and answered all my questions satisfactorily. I can’t wait to get this device and no longer getting my hands and arms torn up by my cat’s razor sharp claws.
June 4, 2026
Unprompted review
Reply from Heusom
Hi Paul,
Thank you so much for sharing your experience with us!
We’re thrilled to hear that you chose the Silent Groom Pro for your Siamese cat and that you’re looking forward to a calmer, less stressful alternative to traditional nail clippers. We know how challenging claw trimming can be with some cats, so we hope the grooming process becomes much more comfortable for both you and your kitty.
We’re also delighted to hear that our customer service team has been able to promptly answer your questions and provide the support you needed along the way. Providing responsive, friendly service is something we care deeply about, so your kind words truly mean a lot to us.
Thank you again for your trust, support, and for taking the time to share your feedback. We’re excited for you to receive your Silent Groom Pro and begin enjoying those fuss-free grooming sessions!
– The Heusom Team
I am very pleased with the customer…
I am very pleased with the customer service Heusom provides. All questions answered professionally and friendly.
June 4, 2026
Unprompted review
Reply from Heusom
Hi Linda,
Thank you so much for your kind feedback!
We’re delighted to hear that you’ve been pleased with the customer service provided by our team. Answering questions professionally, promptly, and with a friendly approach is something we care deeply about, so it means a great deal to know that your experience reflected that.
Thank you again for your support and for taking the time to share your experience with us!
– The Heusom Team
I had a problem with delivery service…
I had a problem with delivery service and was upset. I contacted customer service and the agent that helped me Gliedyl 😊 was so pleasant and understanding of my problem ..Before you knew it my problem was solved 😀. It wasn't Heusom fault but the UniUni delivery service. But I am a Happy Camper 😊 Blessings to you all. THX 😁 Heusom , your customer service is on POINT 👉 😉❤️
June 1, 2026
Unprompted review
Reply from Heusom
Hi Jessica,
Thank you so much for your wonderful review!
We’re sorry to hear that you experienced a delivery issue, but we’re delighted that Gliedyl was able to help turn things around and get everything resolved for you. Providing understanding, responsive, and caring support is exactly what we strive for.
We’ll be sure to share your kind words with Gliedyl. She’ll be thrilled to know she made such a positive difference in your experience.
Thank you for your patience, your kind words, and for recognizing our team’s efforts. We’re so happy to hear you’re now a happy camper! 😊
Blessings to you as well, and thank you for choosing Heusom!
— The Heusom Team
Grydyl answered all my questions and…
Grydyl answered all my questions and was very pleasant. 06022026
June 3, 2026
Unprompted review
Reply from Heusom
Hi Virginia,
Thank you so much for your kind review!
We’re delighted to hear that Gliedyl answered all of your questions and provided such pleasant service. Providing friendly, helpful support is exactly what we strive for.
We’ll be sure to share your kind words with her. She’ll truly appreciate knowing she made a positive difference in your experience.
Thank you again for your support!
— The Heusom Team
Silent Groom Pro
Customer service was extremely helpful. The phone was answered quickly with no hold time and the rep was very friendly and answered all my questions.
June 3, 2026
Unprompted review
Reply from Heusom
Hi Sharon,
Thank you so much for your wonderful review!
We’re delighted to hear that our customer service team was able to assist you quickly and answer all of your questions. Providing friendly, knowledgeable support without long wait times is exactly the experience we strive to deliver.
Your kind words mean a lot to us, and we truly appreciate you taking the time to share your experience.
— The Heusom Team
Good customer relation,my problem…
Good customer relation,my problem solved in professional maner.thank you
June 2, 2026
Unprompted review
Reply from Heusom
Hi Keith,
Thank you so much for your kind review!
We’re delighted to hear that your issue was resolved professionally and that you had a positive experience with our customer service team. Providing helpful, respectful, and efficient support is exactly what we strive for.
We truly appreciate your support and thank you for taking the time to share your experience!
— The Heusom Team
I am a new customer to your company and…
I am a new customer to your company and I made a mistake on my very first order when I realized I made the mistake. I called your company and I got a hold of a lady named Doreen and she was so helpful. She took everything off the first order and re-ordered what I needed and refunded the difference I will be calling her after the first of the month to make another order. Thank you so much. Doreen was wonderful.
June 3, 2026
Unprompted review
Reply from Heusom
Hi Dennis,
Thank you so much for your wonderful review!
We’re delighted to hear that Doreen was able to help correct your first order and make the process easy and stress-free. We know mistakes can happen, especially when placing a first order, and we're glad she was able to quickly get everything sorted out and ensure you received exactly what you needed.
We’ll be sure to share your kind words with Doreen. She’ll be thrilled to know she made such a positive impression.
Thank you for choosing Heusom, and we look forward to serving you again soon!
— The Heusom Team
They have fantastic customer service
They have fantastic customer service. They go above and beyond to help you. Their products are great. I would highly recommend them.
June 3, 2026
Unprompted review
Reply from Heusom
Hi Stephanie,
Thank you so much for your wonderful review!
We’re delighted to hear that you had such a positive experience with both our customer service team and our products. Going above and beyond for our customers is exactly what we strive for, so your kind words truly mean a lot to us.
Thank you as well for your recommendation and support. We’re grateful to have you as part of the Heusom family!
— The Heusom Team
So helpful!…
I received timely help and positive communication. I really appreciated their dedication to helping me come to a resolution.
June 3, 2026
Unprompted review
Reply from Heusom
Hi Jenny,
Thank you so much for your kind review!
We’re delighted to hear that you received timely assistance and positive communication from our team. Helping our customers find a resolution while providing a supportive experience is exactly what we strive for.
Your kind words about our team's dedication truly mean a lot to us. We appreciate your support and thank you for taking the time to share your experience!
— The Heusom Team
Great customer service
Great customer service. Quick response time and very helpful with suggestions.
June 3, 2026
Unprompted review
Reply from Heusom
Hi Kimberly,
Thank you so much for your kind review!
We’re delighted to hear that our customer service team was able to respond quickly and provide helpful suggestions. Supporting our customers with timely assistance and practical guidance is exactly what we strive for.
We truly appreciate your support and thank you for taking the time to share your experience!
— The Heusom Team
Stubborn Dachshund
We have a dachshund who refused to let us cut his nails and with the Heusom nail grinder we are making progress towards getting his names under control!
May 18, 2026
Unprompted review
Reply from Heusom
Hi Chloe,
Thank you so much for your review!
We know how determined dachshunds can be, so we're delighted to hear that you're making progress with your pup's nail care using the Silent Groom Pro.
Sometimes the biggest victories come one step at a time, and we're thrilled that your dog is becoming more comfortable with the process. We hope each grooming session continues to get easier and helps keep those nails under control.
Thank you again for sharing your experience and for choosing Heusom!
— The Heusom Team
Excellent customer service
Excellent customer service. Thank you so much for your support. Delighted to have someone to personally help and follow up. Amazing and highly recommended!
June 3, 2026
Unprompted review
Reply from Heusom
Hi there,
Thank you so much for your wonderful review!
We’re delighted to hear that you had such a positive experience with our customer service team. Providing personal support and following up to make sure our customers are taken care of is something we truly care about.
Your kind words and recommendation mean a great deal to us, and we’re grateful for the opportunity to assist you.
Thank you again for your support!
— The Heusom Team
This agent has been a pleasure to have…
This agent has been a pleasure to have her help so kindly...
June 3, 2026
Unprompted review
Reply from Heusom
Hi Susana,
Thank you so much for your kind review!
We’re delighted to hear that our team member was able to assist you with kindness and make your experience a positive one. Providing friendly, caring, and helpful support is exactly what we strive for.
We truly appreciate your support and thank you for taking the time to share your experience with us!
— The Heusom Team
Glad I Tried it!
I was skeptical and didn't think there was actually a nail trimmer that my dog would allow me to use. I am so glad I decided to give it a try! This is the quietest and low vibration nail trimmer that I have ever seen. My senior dog allowed me to trim his nails and was unbothered. Great product that is reasonably priced.
Shipping was great as well.
June 1, 2026
Unprompted review
Reply from Heusom
Hi Lisa,
Thank you so much for your wonderful review!
We’re delighted to hear that you decided to give the Silent Groom Pro a try and that it exceeded your expectations. Knowing that your senior dog was comfortable and unbothered during nail trimming is exactly the kind of experience we hope to create for pets and their owners.
We're also happy to hear that you appreciated the quieter operation, low vibration, reasonable pricing, and smooth shipping experience.
Thank you for trusting Heusom and for taking the time to share your experience. Your support means a great deal to us!
— The Heusom Team
Gliedyl was a joy to talk with and I…
Gliedyl was a joy to talk with and I rate her one of your best employees. Give the lady a raise, she deserves it.
April 2, 2026
Unprompted review
Reply from Heusom
Hi Dorothy,
Thank you so much for your wonderful review!
We’re delighted to hear that Gliedyl was such a joy to speak with and that she made such a positive impression. Providing friendly, caring, and helpful service is exactly what we strive for, and we’re thrilled that your experience reflected that.
We’ll be sure to share your kind words with Gliedyl. We know she’ll be smiling when she hears them!
Thank you again for your support and for taking the time to share your experience.
— The Heusom Team
Very helpful and patient
Very helpful and patient. Did everything i asked about.
June 2, 2026
Unprompted review
Reply from Heusom
Hi Corrine,
Thank you so much for your kind review!
We’re delighted to hear that our team was helpful, patient, and able to assist with everything you needed. Providing friendly and attentive support is exactly what we strive for.
We truly appreciate your support and thank you for taking the time to share your experience!
— The Heusom Team
What a responsive business
What a responsive business! I had an issue with my shipment and someone contacted me right away and made it right. What a pleasure to speak to a customer service representative who really cares about customer satisfaction. Thank you so much to the very pleasant and kind representative!
June 2, 2026
Unprompted review
Reply from Heusom
Hi Brenda,
Thank you so much for your wonderful review!
We’re delighted to hear that our team was able to quickly assist with your shipment issue and make things right for you. Providing responsive support and ensuring our customers feel valued is exactly what we strive for.
Your kind words about our customer service representative mean a great deal to us. We’ll be sure to share your feedback with the team, and we're thrilled that you felt genuinely cared for throughout the experience.
Thank you again for your support and for taking the time to share your experience!
— The Heusom Team
Wonderful customer service
Wonderful customer service! They truly care about your pets and you. They offer information to help you get your pet to accept the device. They go above and beyond.. Great company! You won't go wrong by ordering this device and giving it an honest try.
June 2, 2026
Unprompted review
Reply from Heusom
Hi Mr. & Mrs. Wil,
Thank you so much for your wonderful review!
We’re truly grateful for your kind words and delighted to hear that you had such a positive experience with both our product and customer service team.
We understand that every pet is different, which is why we’re always happy to provide guidance and tips to help make the introduction process as smooth and comfortable as possible. Knowing that you felt supported and cared for means a great deal to us.
Thank you for recognizing our team's efforts and for recommending the Silent Groom Pro to other pet parents. Your support and trust mean the world to us!
— The Heusom Team
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