I have purchased a great many things from Hexclad. The quality of there products is first class. I did purchase some pans and lids and after pans had lost there non stick I contact them about replaci... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I had an issue with a new pot which, after using it, left a mark that I couldn’t remove. I contacted HexClad and sent them a photo, and they immediately agreed to replace it. The replacement was d... See more
Company replied
we've had our pan about 3 years now, and we use it few times a week. the black surface on the pan has started to come off- i did struggle to find the email on the website so i had to ask google. i ema... See more
Company replied
I've been very happy with my HexClad cookware, and their customer service exceeded my expectations. I had an issue with one of the pans in my 7-piece set, and they honored the warranty without any... See more
Company replied
Company details
Written by the company
The world's first stainless steel, non-stick pans inside and out. HexClad is built with the highest quality materials and designed to last a lifetime.
Contact info
United States
- hexclad.co.uk
4.5
Excellent
407 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 96% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Was quick and easy
Was quick and easy. Billy E answered quickly and told me exactly what I needed to get my warranty through
December 28, 2025
Unprompted review
Reply from Hexclad
Thank you for your feedback! We’re glad to hear that Billy E. provided quick and clear guidance to help you with your warranty. We’ll be sure to let Billy know about your kind words. Thank you for choosing HexClad!
Advertisement
Thanks Billy E
Thanks Billy E. for providing excellent customer support and solving my concern so quickly, I am so glad to see the result.
Will definitely recommend my friends to buy HexClad products
Jack QIAN
December 28, 2025
Unprompted review
Reply from Hexclad
Thank you for your feedback, Jack! We’re thrilled to hear that Billy E. provided excellent support and resolved your concern quickly. We’ll be sure to let Billy know about your kind words. Thank you for choosing HexClad.
Communications was smooth and handled…
Communications was smooth and handled properly
December 23, 2025
Unprompted review
Reply from Hexclad
Thank you for your feedback! We’re glad to hear that your communications with our team were smooth and handled properly. We’ll be sure to share your feedback with our team. Thank you for choosing HexClad!
Jericho is great!
Jericho is great! He took care of my problem in replacing the peeling pot and the scratched up wok. He immediately responded to my email and processed the replacement. I’m very thankful and I am looking forward to receiving the replacement soon.
Thank you Jericho!
Best wishes,
Armida Goodwin
December 23, 2025
Unprompted review
Reply from Hexclad
Thank you so much for sharing your feedback, Armida! We’re delighted to hear that Jericho was able to respond quickly and take care of your replacements so smoothly. We’ll be sure to pass along your kind words to him, he’ll truly appreciate it. We’re grateful for your trust and thank you for choosing HexClad!
The almost immediate response from…
The almost immediate response from Celia B and Jericho P is something I have never experienced before when it comes to filing a claim. From the time I filed the claim to the email I received saying that the pieces I requested replacement for were already approved to be shipped was about 12 hours. It made me feel seen and heard. Also, the ease of using the platform, uploading the video was super easy, even for someone like me thats usually challenged in these situations.
December 22, 2025
Unprompted review
Reply from Hexclad
Thank you for your feedback! We’re thrilled to hear that Celia B. and Jericho P. provided such a fast and seamless claims experience, and that our platform made the process easy for you. We’ll be sure to let them know about your kind words. Thank you for choosing HexClad
Advertisement
Billy E provides top notch customer service!
Billy E was so helpful. I appreciated the quick response to my request and once I provided the requested documentation, the response time and resolution were above and beyond my expectations.
December 23, 2025
Unprompted review
Reply from Hexclad
Thank you for your feedback! We’re delighted to hear that Billy E. provided top-notch support and exceeded your expectations with the quick resolution. We’ll be sure to let Billy know about your kind words. Thank you for choosing HexClad!
Still chasing my refund - HCUK133271
Do not order from HexClad if you want a refund. HexClad arranged collection of my items on 13 November 2025 and confirmed they had received the items on 17 November 2025. Despite requesting my refund on multiple occasions, I have not received a refund despite it being a legal requirement in the UK for a retailer to provide a refund within 14days of receiving the returned items. Every time I contact HexClad support I get a response from a different person, each time stating they will get back to me with an updated response as soon as possible. Yet, no-one from HexClad every gets back to me unless I send another message for an update. HexClad have approximately £400 of my money and are in no rush in returning it to me. It seems I am not the only person struggling to get a refund from HexClad.
December 13, 2025
Unprompted review
Reply from Hexclad
Thank you for taking the time to share your feedback. We’re truly sorry to hear about the delay and understand how frustrating this experience has been, especially given the timeframe and expectations around refunds in the UK. This is not the level of service we aim to provide, and we appreciate you bringing this to our attention. Our team is reviewing your case so it can be addressed as a priority and followed up appropriately. Thank you for your patience, and we appreciate you choosing HexClad.
GREAT
Quick, straightforward, easy to get in touch. I hope to see Jericho leading and teaching others to follow their example.
December 22, 2025
Unprompted review
Reply from Hexclad
Thank you for your feedback! We’re delighted to hear that you found our support quick and straightforward. We’ll be sure to let Jericho know about your kind words and your suggestion. Thank you for choosing HexClad!
Claim was pretty straightforward and…
Claim was pretty straightforward and response was prompt!
November 29, 2025
Unprompted review
Reply from Hexclad
Thank you for your feedback! We’re glad to hear that your claim process was straightforward and that our response was prompt. We’ll be sure to share your feedback with our team. Thank you for choosing HexClad!
Advertisement
Billy E was terrific
Billy E was terrific. Quick to respond and very helpful!
December 20, 2025
Unprompted review
Reply from Hexclad
Thank you for taking the time to share your feedback! We’re glad to hear Billy was terrific, quick to respond, and very helpful. We’ll be sure to pass along your kind words to him, he’ll really appreciate it. Thank you for choosing HexClad!
Very impressed with customer service
I had to contact Hexclad customer services today for an issue with a recent purchase, and I must say the experience was one that lifted my spirits, with professionalism and total understanding.
I love the Hexclad range, having been in the catering industry earlier in my life I'm a keen home cook, and Hexclad have agreat selection of pans for every job.
The staff that helped me out were outstanding, I can't thank them enough for their quick response and how fast they sorted my issue.
I would recommend Hexclad to anyone, many thanks again to all of you.
December 20, 2025
Unprompted review
Reply from Hexclad
Thank you so much for taking the time to share such thoughtful feedback! We’re delighted to hear that our team provided professional, understanding, and prompt support, and that the experience made a positive impact. It means a lot to know our cookware continues to impress someone with a catering background and a passion for cooking. We’ll be sure to pass along your kind words to the team, they’ll truly appreciate it. Thank you for your recommendation and for choosing HexClad!
I contacted customer support to replace…
I contacted customer support to replace a 12" pan and received assistance from Jericho P. My issue was resolved within minutes. I’m very impressed with Jericho P.’s efficiency, accuracy, and excellent support.
December 19, 2025
Unprompted review
Reply from Hexclad
Thank you for your feedback! We’re thrilled to hear that Jericho P. provided efficient and accurate support and was able to resolve your issue quickly. We’ll be sure to let Jericho know about your kind words. Thank you for choosing HexClad!
Jericho was very helpful in resolving…
Jericho was very helpful in resolving an issue for us
December 19, 2025
Unprompted review
Reply from Hexclad
Thank you for your feedback! We’re glad to hear that Jericho was very helpful in resolving your issue. We’ll be sure to let Jericho know about your kind words. Thank you for choosing HexClad!
Advertisement
The service has been great
The service has been great, I filed a claim since it's under life time warranty, and since my claim was genuine, hexclad sent me a replacement right away! Very good service and they live up to their work
December 12, 2025
Unprompted review
Reply from Hexclad
Thank you for sharing your experience! We’re happy to hear the warranty process was smooth and that your replacement was sent out promptly. Standing behind our products is very important to us, and we’re glad that came through. We’ll be sure to pass along your kind feedback to our team. We truly appreciate your trust and thank you for choosing HexClad!
Quick response and helpful to resolve…
Quick response and helpful to resolve the issue perfectly
December 18, 2025
Unprompted review
Reply from Hexclad
Thank you for your feedback! We’re glad to hear our team responded quickly and was able to resolve everything smoothly for you. We’ll be sure to share your kind words with the team. Thanks so much for choosing HexClad!
The support team were easy to…
The support team were easy to communicate with, fast to respond and helpful in any way possible! Thanks to Billy E. and other members who helped me get my warranty.
December 16, 2025
Unprompted review
Reply from Hexclad
Thank you for taking the time to share your experience! We’re glad to hear our support team was easy to work with, responsive, and helpful throughout your warranty process. We’ll be sure to pass along your kind words to Billy and the rest of the team. We truly appreciate your trust and thank you for choosing HexClad!
Billy E
Billy E. From Customer service was super helpful and was able to help with my needs and no questions asked. Top notch customer service
December 16, 2025
Unprompted review
Reply from Hexclad
Thank you so much for sharing your feedback! We’re happy to hear that Billy provided such helpful, top-notch support and made the process easy for you. We’ll be sure to pass along your kind words to him, he’ll truly appreciate it. Thank you for choosing HexClad!
Advertisement
Reply from Hexclad
Thank you for your feedback! We’re glad to hear that Jericho addressed your concerns and responded quickly. We’ll be sure to pass along your kind words to him, he’ll appreciate the recognition. Thanks for choosing HexClad!
Very fast response, resolved all problems
Hexclad was extremely responsive to my inquiry, and I was surprised to receive a reply right away from Billy E. when I wasn’t expecting one for at least a couple days (I sent my email during the weekend). Billy helped me get a replacement for my pan, which was covered under warranty.
December 15, 2025
Unprompted review
Reply from Hexclad
Thank you for taking the time to share your experience! We’re glad Billy was able to respond so quickly and help get your replacement covered under warranty. We’ve also sent you an email to assist and ensure everything is fully resolved, and we’ll be sure to pass along your kind words to Billy. Thanks again for cooking with confidence and choosing HexClad!
I wrote to the customer service of…
I wrote to the customer service of Hexclad when I noticed my 5 qt pan had a small nick. They requested more information and within a few hours Billy E. was in contact to tell me they are replacing my pan. I love my pans and would recommend them to everyone that enjoys cooking. 5 star service. Thank you
Vicky
December 15, 2025
Unprompted review
Reply from Hexclad
Thank you so much for sharing your experience, Vicky! We’re glad to hear that Billy was able to follow up quickly and get your replacement taken care of. We’ll be sure to pass along your kind words to him, he’ll really appreciate it. We’re thrilled to hear how much you love your pans and truly appreciate you choosing HexClad!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.