Great customer service, Alan was very kind and helpful over the phone. Helped us to turn around an EICR same day. Be aware however that if your home is build after 2017 likely you'll have type ac rcds... See more
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Review summary
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Reviews shaping this summary
Really solid service from start to finish. Communication was clear and prompt, and they kept me updated ahead of the appointment, which makes a big difference. The engineer arrived on time, got straig... See more
Company replied
I needed to do an EICR test and found Hexo on the Internet. They were fast in replying to my enquiries and an appointment by the electrician was quickly set up to carry out the request. The electricia... See more
Company replied
As we were undertaking our EICR for our flat, we stumbled across Hexo Electrical, and I can honestly say it was a pleasure. The office scheduled in a date and time for the EICR, which went unhi... See more
Company replied
Company details
Written by the company
We offer residential and commercial electrical testing comprising: EICR certificates, Emergency Lighting Testing, PAT Testing, Homebuyers Electrical Reports and Fixed Wire Testing. We operate in London and the South East.
Contact info
Eagle House, 167 City Road, EC1V 1AW, London, United Kingdom
- 0207 315 4151
- info@hexoelectricaltesting.co.uk
- hexoelectricaltesting.co.uk
4.2
Great
671 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 46% of negative reviews
Typically replies within 1 week
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Good engineer
January 17, 2026
Unprompted review
Reply from Hexo Electrical Testing
We appreciate your review and are glad to know you were happy with the service provided by our engineer.
We wish you all the very best.
Kind regards
Hexo Electrical Testing
I was really impressed with the speed…
I was really impressed with the speed of the follow-up by Hexo Electrical Testing, as well as the communication prior to our appointment. We received a reminder call ahead of the appointment, which was really helpful. The engineer turned up on time (which is often not the case in my experience!) and all the necessary work was done quickly and efficiently. The engineer was super friendly and clearly knowledgeable. We felt like we were in good hands, start to finish. As somebody who has worked in property for decades this experience was amongst the best.
March 3, 2026
Unprompted review
Reply from Hexo Electrical Testing
Thank you very much for your detailed and thoughtful feedback.
We’re delighted to hear that our communication, prompt follow-up, and reminder calls helped make the process smooth and reassuring.
It’s great to know the engineer’s punctuality, friendliness, and expertise stood out, and that the work was carried out efficiently.
We wish you all the very best.
Kind regards
Hexo Electrical Testing
Electricians were quick and friendly
Electricians were quick and friendly, and testing was thorough. They were very flexible to schedule the appointment to a time that suited us.
April 6, 2026
Reply from Hexo Electrical Testing
Thank you for your kind feedback.
We’re pleased to hear that our electricians were friendly, efficient, and carried out a thorough inspection.
It’s great to know we were able to offer a flexible appointment that suited you.
We wish you all the very best.
Kind regards
Hexo Electrical Testing
Reply from Hexo Electrical Testing
Thank you for your kind feedback.
We’re pleased to hear that you found our service quick and friendly.
We wish you all the very best.
Kind regards
Hexo Electrical Testing
Hexo took care of two of my flats for…
Hexo took care of two of my flats for me. Their customer service was very quickly to respond to me.. I had searched around and found the pricing very reasonable for me. I went to meet the inspector at the flats and he was on time. Very polite quick and efficient. One flat needed more doing to it than the other which was no surprise to me really. It needed a new fused box. I got an upgrade of sockets and down lights at the same time. There was a lot less in the other flat because I had some electrical work done in two years ago. The engineer was on time and even gave me a call on the way so I didn't have to waste time hanging around. Overall a very good service and I would recommend them. The satisfactory certificates came out quickly in time to send to the council. Excellent company.
April 5, 2026
Reply from Hexo Electrical Testing
Thank you very much for your detailed feedback.
We’re delighted to hear that you were pleased with the service across both properties, from our responsive customer service to the punctuality and professionalism of our engineers.
It’s great to know the works were carried out efficiently and that the certification was delivered promptly to meet your requirements.
We truly appreciate your recommendation.
We wish you all the very best.
Kind regards
Hexo Electrical Testing
Excellent service
April 5, 2026
Reply from Hexo Electrical Testing
Thank you for your feedback.
We’re delighted to hear that you received excellent service and truly appreciate your support.
We wish you all the very best.
Kind regards
Hexo Electrical Testing
Electrical Certification
We needed our flat to have a up to date EICR electrical certificate. The ititial enquiry was responded too and they organised a visit to our flat within a few days.
A follow up was needed to do some repairs. This again was easily organised via Hexo who made the whole process easy plus were on hand to answer a few questions I had. I would recommend this business.
January 29, 2026
Unprompted review
Reply from Hexo Electrical Testing
Thank you for your kind feedback.
We’re pleased to hear that your enquiry was handled promptly and that both the inspection and follow-up repairs were arranged smoothly.
It’s great to know our team made the process easy and was able to assist with your questions.
We truly appreciate your recommendation.
We wish you all the very best.
Kind regards
Hexo Electrical Testing
Good communication and a response time…
Good communication and a response time that i can always work with. The standard of work is to be admired
April 1, 2026
Unprompted review
Reply from Hexo Electrical Testing
Thank you for your kind feedback.
We’re pleased to hear that our communication and response times work well for you, and that the standard of our work met your expectations.
We wish you all the very best.
Kind regards
Hexo Electrical Testing
Hexo shall always be my go to…
Hexo shall always be my go to electrical company for any electrical problems or safety checks I might need. From my initial contact, they were helpful in offering me an appointment that offered me a ‘window’ to attend. The engineer arrived promptly and was courteous but I think the guys who male the bookings etc really do go the extra mile
February 26, 2026
Unprompted review
Reply from Hexo Electrical Testing
Thank you very much for your kind feedback and continued trust.
We’re delighted to hear that you consider us your go-to electrical company.
It’s great to know our office team were helpful in arranging a convenient appointment and that our engineer was punctual and courteous.
Your comments mean a lot to us.
We wish you all the very best.
Kind regards
Hexo Electrical Testing
Had some work done in my property and…
Had some work done in my property and the work was brilliant! Nothing bad to say about this company and I would 100% recommend to anyone needing something done.
March 4, 2026
Unprompted review
Reply from Hexo Electrical Testing
Thank you for your kind feedback.
We’re delighted to hear that you were so pleased with the work carried out and truly appreciate your recommendation.
We wish you all the very best.
Kind regards
Hexo Electrical Testing
Pleased with their service
Pleased with their service, Very friendly people over the phone easy booked in, the electrician arrived on time as planned was polite took his shoes off done the work was in and out no dramas no problems at all would definitely use them again👍🏻
March 4, 2026
Unprompted review
Reply from Hexo Electrical Testing
Thank you for your kind feedback.
We’re delighted to hear that you found our team friendly and the booking process straightforward.
It’s great to know the engineer was punctual, polite, and carried out the work efficiently.
We look forward to assisting you again.
We wish you all the very best.
Kind regards
Hexo Electrical Testing
Electrical work
The work was carried out to a high standard and in the timeframe that was stated. I was left v happy with the result
March 31, 2026
Unprompted review
Reply from Hexo Electrical Testing
Thank you for your feedback.
We’re delighted to hear that the work was completed to a high standard and within the agreed timeframe, and that you were happy with the result.
We wish you all the very best.
Kind regards
Hexo Electrical Testing
Avoid Hexo at all costs
Truly a nightmare dealing with this company. We booked an EICR, and the engineer left with our emergency lighting no longer functioning, causing four sets of lights in our office to stop working completely. Hexo offered no support whatsoever, and we ended up having to pay for another engineer to attend, who fixed the issue within minutes.
It has now been over a month of me chasing Hexo for the EICR report. I’ve called multiple times and sent several emails, yet I’ve received no response. They have completely ignored us and refused to take any accountability for the damage caused or the horrendously poor service provided.
February 23, 2026
Unprompted review
Efficient most of the time
The electricians who attended for testing were informative. They initially arrived later than scheduled but I was kept informed of progress. The remedial work was done on time, efficiently and cleanly. Certificate arrived within a couple of days of the completed work (though I did have to chase the initial test results).
March 24, 2026
Unprompted review
Reply from Hexo Electrical Testing
We appreciate your review and are glad to hear that the work was carried out efficiently and cleanly, and that the certificate was delivered promptly.
We apologize for the initial delay and any inconvenience caused, and we’ll take your feedback on board to improve our processes.
We wish you all the very best.
Kind regards
Hexo Electrical Testing
Don’t use this company
Don’t use this company! Rip off, poor customer service and unhelpful. Takes money knowing something would fail (to try and charge you again I assume). Provides higher quotes than elsewhere and differing prices for the same work, i.e. I have a much higher quote than someone else with a large flat in the same flat block, they can’t explain why just re send the quote over and over. Much more reasonable and trusted companies out there.
March 13, 2026
Unprompted review
Hexo have been absolutely fantastic
Hexo have been absolutely fantastic. Very response, quick turn around and I’ve used them for both commercial and residential purposes now.
March 27, 2026
Unprompted review
Reply from Hexo Electrical Testing
Thank you for your kind feedback.
We’re delighted to hear that you’ve had a fantastic experience with our responsive service and quick turnaround across both commercial and residential projects.
We wish you all the very best.
Kind regards
Hexo Electrical Testing
Fast appointment
Fast appointment. They called the day before with approximate time of arrival. Remedial work carried work shortly after. Certificate issued a few days after work carried out. Speedy service.
March 25, 2026
Unprompted review
Reply from Hexo Electrical Testing
Thank you for your feedback.
We’re pleased to hear that the appointment was arranged quickly, communication was clear, and that the remedial works and certification were completed promptly.
We truly appreciate your comments on our speedy service.
We wish you all the very best.
Kind regards
Hexo Electrical Testing
Just good with what they are supposed…
Just good with what they are supposed to do, efficiency and time.
March 27, 2026
Unprompted review
Reply from Hexo Electrical Testing
We appreciate your review and are glad to know that our team delivered the service efficiently and as expected.
We wish you all the very best.
Kind regards
Hexo Electrical Testing
EICR and remediation work
I have done the 5 yearly EICR certificate with Hexo twice now and it is a pleasant company to deal with. They deliver of time, provide accurate estimates for remediation work and deliver on time, within budget and with great quality. I will definitely come back next time I need a certificate.
March 26, 2026
Unprompted review
Reply from Hexo Electrical Testing
Thank you for your continued trust and for taking the time to share your experience.
We’re delighted to hear that you’ve consistently found our service reliable, with accurate estimates and timely delivery. We look forward to assisting you again with your next EICR.
We wish you all the very best.
Kind regards
Hexo Electrical Testing
Reply from Hexo Electrical Testing
Thank you for your feedback.
We’re pleased to hear that you found our response time quick and our service good value.
We truly appreciate your recommendation.
We wish you all the very best.
Kind regards,
Hexo Electrical Testing
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