HEXUVIUM 

they canceled our paid reservation one hour before scheduled arrival. poor communication. stay away and save yourselves time and money.

Hello Hexuvium Team,
I recently stayed at a property managed by Hexuvium in Belgium, and overall, my experience was very positive. The property was clean, comfortable, and well-maintained, and the check-in process was smooth and hassle-free. Communication with the Hexuvium team was professional and responsive, which made my stay enjoyable. I appreciated their attention to detail and the clear information provided before and during my visit.

Disappointing experience. The site constantly crashes and lags, making it almost impossible to use. Needs major bug fixes before it’s worth the effort.

i do not like the service and they was rude

false scam runnning righ now

At your own risk.

The contract was signed and Hexuvium agreed on a starting date for renting.

I lost 2 months during which my apartment was supposed to be advertised, but I am happy this inconvenience happened before the first actual visitor as you don’t want your apartment or you stay being depending of such a company.
Side note: don’t be fooled by dozens of fake comments and by the site « meilleureconciergerie.be » that Hexuvium made themselves.

Here are my exchanges with a “manager” after signing the contract:

(Me) Hello,
I had been in contact with Hector until now. I see that his email address is no longer active.
Could I speak with someone from your team?
Thank you in advance.

(Him) Hello, please let me know your availability.

Will your property still be available for short-term rental operations, or not at all?

(Me) We agreed with ***** [name of Heaxuvium employee] that the listing would go live as soon as possible based on the photos and information I provided. I haven’t heard anything since — is this normal?
To make my property available, I need a reliable partner, as I have a mortgage on this property.

(Him) All the best.

(Me) Sorry?

No further response…
——-

A vos risques et périls

Voici mes échanges après un « manager » après la signature du contrat:

(Moi) Bonjour,
J’étais en contact jusqu’ici avec Hector. Je vois que sa boîte mail n’est plus active.
Pourrais-je parler à quelqu’un de chez vous ?
Merci d’avance


(Lui) Bonjour, merci de me dire vos disponibilités

Est-ce que votre logement sera toujours disponible pour l’exploitation en courte durée ou pas du tout ?

(Moi) Nous avons convenu avec Hector que la mise en ligne commencerait dès que possible sur base des photos et informations que j’a fournies. Je n’ai rien entendu depuis, est-ce normal ?
Pour mettre mon logement à disposition, j’ai besoin d’un partenaire fiable, car j’ai un emprunt sur ce bien.

(Lui) Bonne continuation

(Moi) Pardon ?

Plus de réponse…

Would give negative if possible. The deposit which I understood and the listing said to be paid by credit card or cash was then demanded to be paid by direct bank deposit then providing them with personal bank account screen to prove it had been paid. The methods they allowed were not functional by US accounts and they did not respond to any communications from either me or VRBO. They refused to allow me into the rental and refused to refund my money saying it was because I didn't pay the deposit that they gave me no way to pay. I have already submitted to two separate investigations where the company fought me but I did receive a refund from a third party and am not interested in any further communications,

As a property owner in Brussels, I’ve been disappointed with Hexuvium’s management services. Payments have often been delayed, and my guests have reported cold or inconsistent reception. What was promised as a hassle-free experience has turned out to be frustrating and unreliable.

"Hexuvium.com delivers exceptional service with innovative products, easy navigation, and reliable support. A trustworthy platform that ensures quality, convenience, and great customer satisfaction."

My experience with Hexuvium in Geneva was excellent. The apartment was cozy, spotless, and just minutes from everything I needed. Communication was smooth, and the team was super helpful from start to finish. I would definitely book again!