Spoke to Ash today who took me through step by step using video footage to set up our broadband from scratch with reset password. Was great speaking to a fellow country citizen. Thank you.
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Just renewed for another 2 years with Hey, have only ever had one problem in all that time and that was shown on their website and resolved very quickly. I have the 900mbs package which consistently s... See more
Company replied
Been with these guys for 4 years now, and the speed is just amazing, as we need a speedy upload connection. Very happy to say it's off the scale, as is the download speed!! Had an issue with my co... See more
Company replied
Firstly, my service has been up basically 99.9% of the time since install (18 months) in Farnham. Very fast as expected. When I've had any issues the tech support team have been great, including sendi... See more
Company replied
Company details
Written by the company
With HeyBroadband, you're always guaranteed high-quality broadband because we only provide 100% fibre to your door! From 100mbps at £23 a month to 1000mbps at £43 a month, you can expect a speed that is unmatched by traditional broadband. Work, play and stream with unlimted data and devices.
Transform your home with Hey!Broadband 100% full fibre!
The best broadband, that's 100% full fibre, fast fair and affordable.
Bringing you the fastest, most affordable broadband available, you do not have to compromise on quality with our 100% future-ready full fibre! Plus you get an installation (worth £150) and router provided for free!
Contact info
25 Wilton Road, SW1V 1LW, London, United Kingdom
- 0330 822 2878
- info@heyb.co.uk
- heybroadband.co.uk
4.0
Great
6K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 97% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent service
Quick response. Polite and intelligent listening skills. Problem resolved very pleasantly. Thank you Sethabile Mngoma.
July 24, 2026
Unprompted review
Reply from Hey!Broadband
Hey! A Chadwick,
Many thanks for taking the time to leave us a review! We are so pleased to hear you have had a 5 star experience with us here at Hey!Broadband. Don't forget, you can share your referral code with friends and family to share the love (+ full fibre) and earn voucher rewards when they sign up! Win win!
Thanks for choosing us to stay #happilyconnected
Best wishes,
Khushi
H!B
Very neat installation by Chris Bellot
Very neat installation by Chris Bellot. Everything explained clearly. Friendly and knowledgeable.
July 24, 2026
Unprompted review
Reply from Hey!Broadband
Hey! Peter,
Many thanks for taking the time to leave us a review! We are so pleased to hear you have had a 5 star experience with us here at Hey!Broadband. Don't forget, you can share your referral code with friends and family to share the love (+ full fibre) and earn voucher rewards when they sign up! Win win!
Thanks for choosing us to stay #happilyconnected
Best wishes,
Khushi
H!B
Great install
Yadwinder was excellent with the install, made sure to discuss options with me. Set up was done in a few days. So far so good.
July 24, 2026
Unprompted review
Reply from Hey!Broadband
Hey! Bal,
Many thanks for taking the time to leave us a review! We are so pleased to hear you have had a 5 star experience with us here at Hey!Broadband. Don't forget, you can share your referral code with friends and family to share the love (+ full fibre) and earn voucher rewards when they sign up! Win win!
Thanks for choosing us to stay #happilyconnected
Best wishes,
Khushi
H!B
Happy with everything
Engineer arrived in the given time frame.
Pedro was courteous and respected my property.
The installation was swift and up and running immediately.
The box was installed out of sight.
I would fully recommend.
July 24, 2026
Unprompted review
Reply from Hey!Broadband
Hey! Lynda,
Many thanks for taking the time to leave us a review! We are so pleased to hear you have had a 5 star experience with us here at Hey!Broadband. Don't forget, you can share your referral code with friends and family to share the love (+ full fibre) and earn voucher rewards when they sign up! Win win!
Thanks for choosing us to stay #happilyconnected
Best wishes,
Khushi
H!B
The operator Daniel was very…helpful and understanding
The operator Daniel was very understanding and help me through the process of connecting our new rooter so that we where back on line
July 24, 2026
Unprompted review
Reply from Hey!Broadband
Hey! Michael,
Many thanks for taking the time to leave us a review! We are so pleased to hear you have had a 5 star experience with us here at Hey!Broadband. Don't forget, you can share your referral code with friends and family to share the love (+ full fibre) and earn voucher rewards when they sign up! Win win!
Thanks for choosing us to stay #happilyconnected
Best wishes,
Khushi
H!B
Great initial price, but I am paying for it now
Initially, Hey! Broadband offered a great price, but leaving them has turned into a stressful ordeal. The renewal process was challenging and contradictory, which is why I chose to leave the provider.
I returned all of my equipment packaged securely together in a single box months ago. Their team has now confirmed they located the modem inside that box, but they claim the rest of the contents are missing. It is completely ridiculous to suggest they only received half the package when everything was sent inside the exact same physical parcel.
This complaint is taking weeks to sort out, and in the meantime, I am being harassed for payment. Because I cancelled my Direct Debit to protect my bank account, they have added late fees, and their automated billing system continues to bombard me with payment reminders.
Their internal departments clearly do not communicate with each other. This ongoing administrative failure is causing unnecessary stress and based on this experience, I wouldn't recommend them.
June 17, 2026
Unprompted review
Reply from Hey!Broadband
Hi Gemma,
Thank you for taking the time to share your feedback.
We're sorry to hear that your experience when leaving Hey!Broadband caused you unnecessary stress. We understand how frustrating it must have been to receive payment reminders whilst your account was still being investigated.
Having reviewed your account, we can confirm that this matter has now been fully resolved. The equipment charge was written off, the associated late payment fee has also been removed, and your account balance is now £0.00.
We appreciate that the communication between teams during this process did not meet the standard we strive for, and we're sorry for the inconvenience this caused. Your feedback has been shared internally as we continue to improve our processes and customer experience.
We're pleased that we were able to reach a resolution and hope that, despite this experience, you might consider updating your review and rating to reflect the outcome.
All the best,
Khushi
H!B
It was nice experience
It was nice experience, he was good at his work, nice and explained to me everything, how Is done, also made place tidy. Appreciate it and grateful. Chris bellott thank you for your service.
July 24, 2026
Unprompted review
Reply from Hey!Broadband
Hey! Fakhira,
Many thanks for taking the time to leave us a review! We are so pleased to hear you have had a 5 star experience with us here at Hey!Broadband. Don't forget, you can share your referral code with friends and family to share the love (+ full fibre) and earn voucher rewards when they sign up! Win win!
Thanks for choosing us to stay #happilyconnected
Best wishes,
Khushi
H!B
Mandisa was very helpful and informative
Mandisa was very helpful and informative in my enquiry. She provided clear advise and directed me to the sales team for the next step.
July 23, 2026
Unprompted review
Reply from Hey!Broadband
Hey! Lorraine,
Many thanks for taking the time to leave us a review! We are so pleased to hear you have had a 5 star experience with us here at Hey!Broadband. Don't forget, you can share your referral code with friends and family to share the love (+ full fibre) and earn voucher rewards when they sign up! Win win!
Thanks for choosing us to stay #happilyconnected
Best wishes,
Khushi
H!B
Another broadband company (Derogatory)
Expensive, poor customer service for anything beyond a simple technical (they seem to think having a policy of treating people poorly makes it better), nothing special in the product.
If you thought you'd get better service by avoiding the big names, look elsewhere
July 23, 2026
Unprompted review
Reply from Hey!Broadband
Hi Emma,
We're sorry to hear that you were disappointed with your experience.
Having reviewed your account, we can see that the technical issue you reported was resolved promptly by our Technical Support team. We can confirm upon looking into your account, this ticket was successfully solved in 1 hour of your opened complaint via live chat. We also note that the concerns you've raised relate primarily to the Early Termination Fee applied when you chose to cancel your service.
Whilst we understand this was not the outcome you were hoping for, Early Termination Fees apply where a fixed-term contract is ended before the agreed minimum term, regardless of the reason for cancellation. These terms are outlined within the contract documentation provided at the point of sale.
We appreciate that you remain dissatisfied with this policy, however we feel it is important to provide this additional context for prospective customers reading your review.
All the best,
Khushi
H!B
Chris Bellot fitted my fiber today he…
Chris Bellot fitted my fiber today he was amazing,kind,polite and worked hard and made sure everything was neat and in order tidy up after himself made sure everything was up and running and I was happy very pleased with him.
Internet is up and running and got the speeds we was told we get so very happy overall with everything.
July 23, 2026
Unprompted review
Reply from Hey!Broadband
Hey! Tracey,
Many thanks for taking the time to leave us a review! We are so pleased to hear you have had a 5 star experience with us here at Hey!Broadband. Don't forget, you can share your referral code with friends and family to share the love (+ full fibre) and earn voucher rewards when they sign up! Win win!
Thanks for choosing us to stay #happilyconnected
Best wishes,
Khushi
H!B
Chris Bellott was amazing
Chris Bellott was amazing ! Very kind and Helpful
Highly recommend! Thank you for your work Chris !
July 23, 2026
Unprompted review
Reply from Hey!Broadband
Hey! Anita,
Many thanks for taking the time to leave us a review. We are so grateful to read you have had an exceptional 5 star service - just as we strive for here at Hey!Broadband.
Don't forget you can refer us to friends and family where you can both earn voucher rewards when they sign up to us! Win win.
Thanks for choosing us to stay #happilyconnected
Best wishes,
Khushi
H!B
5 Stars for Daniel
5 Stars for Daniel – Truly Exceptional Service!
I’ve been struggling with internet issues since last November and couldn’t get any real help—until Daniel took on my case. He completely turned my experience around.
Daniel didn’t just pass the buck; he personally followed up, made sure engineers were dispatched, and kept me updated every step of the way. He is extraordinarily polite, kind, and professional.
People are always quick to complain, but true hard work deserves recognition. Both my mother and I want to thank Daniel from the bottom of our hearts for his dedication. Hey Broadband management, Daniel is an absolute credit to your company!
Now I'm waiting to see if it really gets resolved by the engineer after contacting his manager.
Randa Mansour
July 22, 2026
Unprompted review
Reply from Hey!Broadband
Hey! Randa,
Many thanks for taking the time to leave us a review. We are so grateful to read you have had an exceptional 5 star service - just as we strive for here at Hey!Broadband.
Don't forget you can refer us to friends and family where you can both earn voucher rewards when they sign up to us! Win win.
Thanks for choosing us to stay #happilyconnected
Best wishes,
Khushi
H!B
Prompt & efficient installation
Luis turned up in good time, let me know in advance when during the morning he’d be here. All installed without trouble, up and running on the first try. Thanks!
July 23, 2026
Unprompted review
Reply from Hey!Broadband
Hey! MB,
Many thanks for taking the time to leave us a review. We are so grateful to read you have had an exceptional 5 star service - just as we strive for here at Hey!Broadband.
Don't forget you can refer us to friends and family where you can both earn voucher rewards when they sign up to us! Win win.
Thanks for choosing us to stay #happilyconnected
Best wishes,
Khushi
H!B
I had someone who came and offered us…
I had someone who came and offered us broadband of free 3 months no internet connection. Accepted the offer he went away and came back and said Il give u 1 year of free internet but don’t tell anyone. So me thinking oh that’s nice of him I accepted that. Whilst I was in 2 years contract with Sky the salesperson said don’t worry we can sort this out for u no hidden cost.
Anyways by this time we got the full fiber internet all set to go 3 weeks of no internet connection called hey broad band on few occasion and they fixed the problem and next day back to square one.
Working from home I needed the internet connection anyways when I canceled they charged me for cancellation fee even telling them it was there mistake and what they put me through.
Because I was still with Sky I continued with them as there was a hidden cost.
I would say stay with people who u know HEY BROADBAND IS A SCAM. When I put a complaint in they took the sales side and ignored what I had written in the email and I had to pay the full price of cancellation fee which was £300
July 22, 2026
Unprompted review
Reply from Hey!Broadband
Hi Shaz,
We're sorry to hear that you remain dissatisfied with your experience.
Having reviewed your account, we can see that your concerns regarding both the service and the sales process were investigated as part of your formal complaint, with a final decision issued on 22 July.
With regards to the service issues, our Technical Support team made several attempts to contact you to investigate the reported faults. Whilst connection logs indicated that your service was active, we were unfortunately unable to complete the necessary troubleshooting with you to determine whether the issue was related to the broadband service itself or the Wi-Fi environment within your property.
We appreciate that your experience did not meet your expectations and understand your frustration. However, we feel it is important to provide this additional context for prospective customers reading your review.
All the best,
Khushi
H!B
Quick and excellent service
It was quick and easy to install. Chris Bellot cable engineer explained everything in detail. Very helpful information.
July 22, 2026
Unprompted review
Reply from Hey!Broadband
Hey! Minal,
Many thanks for taking the time to leave us a review. We are so grateful to read you have had an exceptional 5 star service - just as we strive for here at Hey!Broadband.
Don't forget you can refer us to friends and family where you can both earn voucher rewards when they sign up to us! Win win.
Thanks for choosing us to stay #happilyconnected
Best wishes,
Khushi
H!B
Chris bellott is the best engineer ever…
Chris bellott is the best engineer ever
Good communication and explaining things well. you deserve more than 5 stars.
July 22, 2026
Unprompted review
Reply from Hey!Broadband
Hey! Najmo,
Many thanks for taking the time to leave us a review. We are so grateful to read you have had an exceptional 5 star service - just as we strive for here at Hey!Broadband.
Don't forget you can refer us to friends and family where you can both earn voucher rewards when they sign up to us! Win win.
Thanks for choosing us to stay #happilyconnected
Best wishes,
Khushi
H!B
Reply from Hey!Broadband
Hey! Violeta,
Many thanks for taking the time to leave us a review. We are so grateful to read you have had an exceptional 5 star service - just as we strive for here at Hey!Broadband.
Don't forget you can refer us to friends and family where you can both earn voucher rewards when they sign up to us! Win win.
Thanks for choosing us to stay #happilyconnected
Best wishes,
Khushi
H!B
Static IP addresss
I called to set up a static IP address on my account. Anele Mgobhozi was very helpful and sorted it within 5 minutes.
July 21, 2026
Unprompted review
Reply from Hey!Broadband
Hey! Mr Anthony Cooper,
Many thanks for taking the time to leave us a review. It truly means a lot! We are so pleased to hear you have had an exceptional service with us - this is exactly the 5 star experience we strive to deliver. Don't forget, you can use your referral code to share the love (+ fibre) with friends and family where you can both receive Amazon voucher gift cards when they sign up! Win win!
Thanks for choosing us to stay #hapilyconnected
Best wishes,
Khushi
H!B
Hey Broadband - Hey Yes: Anele Mgobhozi best service desk help ever
Been with these guys for 4 years now, and the speed is just amazing, as we need a speedy upload connection. Very happy to say it's off the scale, as is the download speed!!
Had an issue with my connection & contacted HB support, what can I say, the service desk operator Anele Mgobhozi was truly wonderful
She not only totally understood my issue, but she was also exceptionally professional and fixed my complex issue. Even calling back to check that everything was working OK later in the day.
Service desk at its very best !!
Hey Broardbad - Hey Yes
July 21, 2026
Unprompted review
Reply from Hey!Broadband
Hey! Stephen,
Many thanks for taking the time to leave us a review. It truly means a lot! We are so pleased to hear you have had an exceptional service with us - this is exactly the 5 star experience we strive to deliver. Don't forget, you can use your referral code to share the love (+ fibre) with friends and family where you can both receive Amazon voucher gift cards when they sign up! Win win!
Thanks for choosing us to stay #hapilyconnected
Best wishes,
Khushi
H!B
Daniel from the tech support team…
Daniel from the tech support team provided excellent service in resolving an issue with the phone line. Whilst he could not resolve the issue himself, he escalated the problem, and then checked back with me to ensure all was ok. He did everything that he said he would
July 21, 2026
Unprompted review
Reply from Hey!Broadband
Hey! Grahame,
Many thanks for taking the time to leave us a review. It truly means a lot! We are so pleased to hear you have had an exceptional service with us - this is exactly the 5 star experience we strive to deliver. Don't forget, you can use your referral code to share the love (+ fibre) with friends and family where you can both receive Amazon voucher gift cards when they sign up! Win win!
Thanks for choosing us to stay #hapilyconnected
Best wishes,
Khushi
H!B
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