Heygen Reviews 1,732

I am very disappointed in this company. Their product works OK there are some bugs and glitches, but my complaint is more on what they are offering for plans and then what they deliver. The plans make it appear that you will get unlimited translation, but then when you start working, you find out you only get two hours. I looked clearly on the website, even called Apple’s technical support where they agreed it looked like a little deceptive marketing.

I purchased a 1‑year HeyGen subscription for $289 in November, expecting to use the service for the full year. Instead, I was only able to use it for one month before being hit with unexpected demands for hundreds of dollars more in December.
Nothing in their checkout process made it clear that the subscription I paid for wouldn’t actually cover a full year of use. Now they’re asking for more money just to keep the service active — and based on this experience, I can only imagine they’ll ask for even more later this month or next.
This feels misleading at best and predatory at worst. Buyer beware — this company cannot be trusted. I regret the purchase and hope others avoid the same mistake.

On 12/15/2025, I received a response from HeyGen stating that if I replied, they would try to help me. Unfortunately, there was no way to actually respond other than editing my original review, which makes me think their reply was intended more for public perception than genuine customer support. This lack of direct communication is frustrating and reflects why the company has a 2.5-star rating.

My Experience With HeyGen
By Jack Morelock
I’m fairly new to AI, and I signed up for HeyGen after responding to one of their online advertisements. The offer was a one‑year subscription to their photo‑to‑video service for $289. The way the offer was presented made it sound like I would be able to create videos freely throughout the year.
However, after creating only six or seven videos—less than a month into my subscription—I was notified that I had already used all my credits. To continue creating videos, I was told I would need to purchase additional credits for another $300.
Since then, I’ve worked with other AI companies that provide much clearer explanations of how credits work, how far they go, and what users can expect. With that kind of transparency, I now understand the system much better. If HeyGen had provided that same level of clarity from the beginning, I would have gladly remained a customer for life.
Respectfully,
Jack Morelock

Impossible to unsubscribe. The FAQ process bears no relation to the app, such a poor experience - I WANT TO UNSUBSCRIBE.

This Website is a scam! If you upgrade your plan you get 120min of translation for videos, ect. But every 2nd time an error occurs and then you minutes are deducted anyway. So in the end I payed for 180min (because I was buying extra) but only was able to translate 60min, so only a third.
Support does not help at all...

After I bought unlimited ai dubbing plan they introduced strict limits. I know that unlimited plans with ai are very rare option (and I know why) but If I paid for unlimited plan and they change it suddenly and it affects also me not only new customers this is clearly anti-consumer action

Poor customer service, literally zero. Your credits reset every billing cycle even though you paid for them. They dont let you keep what you exchanged money for. Its a trash service and I would rather use a company that understands it can not function without the consumer. I hope the system gets digital aids and disappears

I've been battling multiple tech issues in their video studio for weeks now, it's costing me time and money (credits) every time I try and fix things (I have to regenerate the video). I'm banging my head against the wall with Heygen support. Useless. Choose another platform.

Super good application, (5 stars) But it is impossible to cancel your subscription on the website (0 star). The only way to cancel it, creating a ticket. They are super fast to cancel, though. Average 2.5 starts, not 3.

My experience with HeyGen has been terrible. The platform gives you no real way to change your payment method or properly cancel your subscription, and once you suspend your plan, you’re basically stuck. I sent them a detailed support email, and instead of helping, they closed the ticket without giving me any answer.

Shortly after, they charged my card anyway, even though I was trying to remove my payment method — which the system doesn’t allow. The moment I add funds to my account, they instantly take the payment again.

At this point, I have no way to remove my card and no way to stop the charges, so I’ll be contacting a consumer protection agency and filing a formal complaint. This kind of customer service and billing management is unacceptable.

Total scam, I've paid montly and its saying I can make unlimited videos, then after making some videos they want to charge me for some balance, its not unlimited, fake advertising, do not buy here.

I Love Hey Gen. I was able to get alot of use out of it. Its extremely easy to use. And has gotten alot of traction for my fragrance business.

The website advertises "unlimited translations and videos" for the Creator plan, but at NO point do they mention that you're only entitled to 120 minutes of translation. You can only see this information after you've paid.

A very bad shopping experience. I will never recommend this site to anyone again. I feel cheated.

This is a deceptive business practice!

Where is a zero star when you need one? I paid for creator account today and now I’m being told I have to pay more to generate a video. I’m going to ask for a refund. Please don’t pay for this if you are considering it, a complete rip off. One month subscription and I’m out of credits day 1. Too bad.

I signed up for the $29/month Creator plan specifically because it is advertised as providing "Unlimited avatar videos." This promise is completely false and severely misleading.

The core, high-quality feature the platform boasts, Avatar IV (Photo 4.0), is not unlimited at all. The paid Creator plan gives you only 10 minutes of Avatar IV credits per month. I ran out of credits after creating just a few short videos, effectively crippling the service and making it unusable for serious business content creation.

When I contacted support, they quickly confirmed this restriction, stating the high-quality feature is intentionally metered and pointing me to an obscure FAQ page after I had already purchased the plan. This is a classic bait-and-switch tactic: they advertise "unlimited" to get you to sign up, but restrict the one feature you actually need to the point of uselessness.

If you rely on the latest, most realistic avatars for your work, do not trust the "unlimited" claim. You will be forced to either use their older, lower-quality Avatar III model, or pay expensive add-on fees after just a few minutes of video. This is unacceptable for a professional business tool and is actively false advertising. Look elsewhere for transparent pricing.

Best tool for video translation. We can translate our video in all worldwide languages and get more engagement with our fans. Great work.

I paid extra for the IV-avatar feature on HeyGen, because the platform forced me to upgrade before I could generate my video. Only after upgrading did I get a message saying that my video “cannot be generated because it’s too long” and that I should split it into multiple parts. Splitting the video isn’t a solution, because the AI voice never stays consistent — each generation has a different tone, speed, and sometimes it even sounds like a completely different person.

What makes this unacceptable is that they clearly knew it wouldn’t work before asking me to pay.

On top of that, the voice output has multiple issues:

strange noises at the end of sentences,

random tone changes,

sudden shifts where it sounds like a different speaker,

inconsistent rhythm and speed.

Disappointing and feels misleading.

Extremely disappointing experience – unreliable service, critical failures, and zero accountability.

I purchased HeyGen specifically to speed up an important multilingual video project with tight deadlines. Instead, the platform completely failed on the most essential part: batch translations simply do not work. Every single language returned an error, repeatedly, despite being a basic paid feature.

Support acknowledged the issue but offered no real solution, no timeline, and no compensation. Their answer was essentially “we escalated your ticket, wait indefinitely.”
Meanwhile, my work is blocked for days, my deadlines are compromised, and I risk losing actual clients because of this service outage.

What makes it worse is the total lack of transparency:
– No explanation of why the translations fail
– No ETA
– No alternative or workaround
– No offer of refund despite the clear financial damage caused
– No prioritisation even for paying customers

HeyGen promotes itself as a professional tool, but the reliability I experienced is far from acceptable for business use. When your product fails, and your support cannot provide immediate action or accountability, customers lose trust — and I have.

Unless they fix their platform and improve customer support drastically, I cannot recommend HeyGen to anyone who depends on timely, professional results.

I've been using and paying HeyGen for more than a year. In that period, after several moths, they changed their policies and prices.
My experience is, instead of respecting compromises with paying clients, they didn't respect the content of our Tiers and what they did was simply blocking the usage.
Even though we were still paying. Support was absolutely terrible: each time we contacted and even in the same conversation, a different person was answering. We lost 2 months being blocked and paying. We had to start from zero. We had to create a new account. They offered a refund but... we never got it.
Funded again the new account and then, again they changed and increased the prices. In the past month in the service we used to use, they multiplied the prices and.... in the very last couple of weeks, again X2 over the previews increases!!!. Crazy.
And you know what? You can't really see the difference.
We contacted (again!) support and they recognize something was happening with the software. We asked for a refund (we used a lot of our credits). First time it happened, we did get some credits back. Next days something similar happened, we asked again for a refund, support recognized the glitches, but we got nothing. Just a very kind and friendly f*#@ you, by ignoring us.
You know... seems to be those kind of companies with good ideas, good products, explosive growth and very, very, very, very, VERY, I would say INCREDIBLE poor attention and disrespect to clients.
Really pushes clients to go back to the market and search for alternatives.
You know... there is life outside HeyGen. And very sunny days.

I subscribed to HeyGen on 11/18/2025 with the clear understanding that I would have unlimited usage, which was the main reason for my choice. However, I noticed that HeyGen has recently switched to a credit-based system (200 credits/minutes per month) without any prior notice. This change significantly alters the agreement and eliminates the unlimited access that was promised and guaranteed at the time of my subscription.

18 hours after, and after generating 7 short videos with less than 17 minutes in total, I am told that I have exhausted my credits. I need a refund of my $30.91 because modifying the service terms post-purchase without customer knowledge is deception and theft.

Please refund my money.

P:S - There are also many complaints on better business bureau about credit card charges even after cancellation. I have cancelled my service and will appreciate that there aren't any more monthly credit card charges on my card. Thank you.

11/20/2025

Your team reached out but I haven't received my refund yet. I have however informed my Attorney about this deceitful marketing strategy and will take it up legally.

Not great product - looked promising so i paid for the creator plan and realized its unable to properly do a product (white background) + avatar .. it get distorting or choosing different products instead - even after attempting many times. . really different outcome to their promo video. I wouldnt recommend. better off using nano or sora and doing it yourself with more control