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Heysaber Reviews 5

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TrustScore 3.5 out of 5

3.4

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3.4

Average

TrustScore 3.5 out of 5

5 reviews

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Rated 5 out of 5 stars

It was well worth the wait.

I've heard about Heysaber from a few friends beforehand, so I placed my first online order through them. The wait was long, but once the lightsaber was delivered and I inspected the craftmenship and the functionality, I can said it was COMPLETELY worth the wait. The hilt of the saber is good quality metal and has some weight to it. The chip inside worked as intended and Bluetooth connection is strong. Had to walk into another room for the Bluetooth to lose connection. The Xenopixel blade worked as displayed. They even threw in an extra battery and battery charger for free. The processing part may take some time, but once the product is shipped, it's extremely fast and you'll be providing with the tracking number and tracking history. You'll be happy at the end if the day.

February 17, 2026
Unprompted review
Rated 1 out of 5 stars

MY SABER BROKE AND NO WAY TO REPAIR…

MY SABER BROKE AND NO WAY TO REPAIR RIGHT AT THE BATTERY

July 2, 2025
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Reply from Heysaber

Hey there!
First of all — thank you for letting us know, even though we wish it had been under cooler circumstances… like showing us your awesome saber moves instead of a broken battery connection. 😅

We’re really sorry to hear your saber had an early “plot twist”. This definitely isn’t the experience we aim for. While you didn’t reach us through our usual support channels (which are much faster than a hyperspace jump!), we’re here now — and we’ve got your back.

👉 Our team will contact you directly to arrange a replacement battery.

We stand behind every saber we send out, and any issue like this is covered by our warranty. No customer is left behind in our galaxy.

To anyone else reading this:
At HeySaber, we take product quality very seriously — every saber is tested before shipping. If something arrives less than perfect, our support responds quickly through official channels, and we always make it right. Reviews are open for transparency, and so is our customer service.

Thanks again for bringing this up, and we’ll make sure your saber is back to full power soon. 💫

Rated 1 out of 5 stars

There doesn’t seem to be any customer…

There doesn’t seem to be any customer service available. I’ve emailed them a couple time with no response it’s been a couple weeks now luckily I payed through PayPal and hopefully will get a refund soon. The saber arrived on time but started to smoke when on the charger right out of the box. Kinda let down the saber looks amazing and have seen videos with the same saber and my son was beyond excited to play with it but extremely let down when it almost caught fire. I’ve tried both emails available and no response

October 20, 2025
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Reply from Heysaber

Hi Customer,

First — thank you for taking the time to share your experience, and we’re truly sorry your first week with your saber turned into a surprise smoke show (definitely not the special effect we intended). We take safety extremely seriously, so we want to clear things up and help immediately.

Regarding the issue you described:
We can’t confirm the cause without checking your unit, and we absolutely want to make this right.

Here’s what we can promise openly to you and to anyone reading this review:
✔ If your saber has a genuine defect, we will refund you AND send a free replacement — no return needed.
✔ If the charger or battery was damaged, we’ll replace those too.
✔ We stand behind every single saber we ship.

We finally saw your quick message in our store chat on Nov 22 (“Is there any customer service available?”), so now we know how to reach you. Please contact us directly through:
📩 sharukogtrgrtgrt@gmail.com
💬 or the live chat on our store

We want you to feel the “wow” of the saber, not the “uh-oh.”
Thanks for your patience, and we’re ready to fix this for you ASAP.

— HeySaber Support Team ⚔️

Rated 5 out of 5 stars

The Ezra replica saber is so awesome

The Ezra replica saber is so awesome, I got the Xenopixel version and it brings so much joy to my life, I battle my friends and we all have so much fun with these kinds of lightsabers. This isn't my usual brand but the quality is not lacking. I am very happy with my saber and the shipping time wasn't too crazy like I've experienced before with other saber brands.

December 3, 2024
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Reply from Heysaber

Thank you so much for your amazing feedback! We're thrilled to hear that you’re enjoying your Ezra replica saber and that it's bringing so much joy to your battles with friends. It’s fantastic to know that the Xenopixel version has exceeded your expectations and that you’re happy with both the quality and the shipping experience.

At Heysaber, we strive to provide lightsabers that enhance your dueling and collecting experience, and it’s wonderful to hear that our product is doing just that. We truly appreciate you choosing us, even though we weren’t your usual brand, and we're so glad to have earned your trust!

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