Hassle Free Logistics Service LTD Reviews 342

TrustScore 4.5 out of 5

4.5

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See what reviewers are saying

Rated 5 out of 5 stars

Can’t fault this Company at all! certainly recommend after my experience, collected from my seller within the designated time slot, emailed me to inform item was collected ,It was picked up from Esse... See more

Company replied

Rated 4 out of 5 stars

Generally very good. Driver and HQ kept me well informed of pickup time. Only small niggle was that I booked via Shiply who explicitly say on their website not to make payment until delivery is... See more

Rated 5 out of 5 stars

Have used these guys twice in the last couple of weeks Compared to others I have used found that their communications and system that they have with their website much better than most - lots of e... See more

Company replied

Rated 5 out of 5 stars

Never used the company before - but i wanted a small sofa moved from Llanelli to Cardiff. Great experience TBF Great customer support, and messaging service to use which included all parties... See more

Company replied

Company details

  1. Courier and Delivery Service

Written by the company

A courier company specialized in transportation of furniture, eBay purchases, shop returns. Antiques, Pallets and cars


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

342 reviews

5-star
4-star
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1-star

Replied to 33% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Great service!

Communication and service was great.
Courier arrived on time and was polite and helpful. My chair was delivered safely in Yorkshire from Devon thanks

April 9, 2026
Unprompted review
Rated 1 out of 5 stars

Did not show up for the collection!

The name is deceptive and you’ll get lots of hassle as they won’t pick your item up (check the other reviews if you don’t believe my review!)

The are a bunch of charlatans and will let your collection or delivery down

March 10, 2026
Unprompted review
Hassle Free Logistics Service LTD logo

Reply from Hassle Free Logistics Service LTD

Actually, if you review the feedback left on our Google page, you will see that over 95% of our customers are very satisfied with the service we provide.

We have also noticed that the feedback you have left for other businesses you have dealt with is consistently negative. This suggests that, on occasion, we may encounter customers who are difficult to satisfy regardless of the efforts made.

Nevertheless, we always strive to provide the best possible service to all our customers. We would kindly encourage you to reconsider the way feedback is left in the future and ensure that it reflects the full circumstances of the service provided.

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Rated 5 out of 5 stars

5 star service

5 star service. We had an issue that was solved quickly and professionally. Will definitely use again and recommend. Many thanks!

November 8, 2025
Unprompted review
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Rated 1 out of 5 stars

They changed pick up last minute,tried…

They changed pick up last minute,tried to book to another day told them no has seller was burying his mum that day,they still tried to collect,then gave me another day,once asked if was still happening they denied even offering that day until I showed them email,paid for packaging this wasn’t done,don’t understand simple questions,couldn’t been so bad,even down to now won’t admit there c..k up,stay away not worth the hassle!!!!!!

November 13, 2025
Unprompted review
Rated 5 out of 5 stars

Great experience throughout

Great experience throughout - from the moment of booking through the process of agreeing the dates for collection and delivery - quick service and always helpful

November 13, 2025
Unprompted review
Rated 5 out of 5 stars

Great transport company

Great transport company, recommended! , competitive pricing & fast service alongside great coms/ friendly & helpful driver . I particularly was impressed with the accuracy of the timing for the pick up which was spot on !

November 5, 2025
Unprompted review
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Rated 2 out of 5 stars

Budget service with an ironic name

Great price, but I’d rather spend more and get a better service. It’s taken over a month since booking to delivery.

Item not labelled, not strapped down in the van- 40kg planter on a pallet. No comms, constant chasing.

Would avoid entirely unless you don’t care about time or your package. I’ve learned that this is a VERY budget service with an ironic name…

Fair based on my experience, I think. Expecting a smarmy response from the company here as they seem not to take accountability.

September 10, 2025
Unprompted review
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Rated 5 out of 5 stars

An excellent service

I was kept informed about the delivery. The courier arrived on time, was courteous and clearly took pride in looking after my consignment well.
I would use them again.

August 21, 2025
Unprompted review

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