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The Internet provides an extendable space to showcase unlimited beautiful goods and creative content. At HH160.com, customers are not restricted by time and place, whether shopping or inquiring. HH160 is mainly engaged in clothing products. We develop HH160 online and offline stores simultaneously to ensure that all products customers purchase are of high quality.
Freehand Los Angeles, 90001, Los Angeles, United States
I received the worst product ever from HH160. The product did not match what was on the website. A main piece was missing so there is no way to use even if I wanted to. I have emailed support to start a refund with NO response at all. If I could give zero stars I would.
I would never promote this product to anyone. The material is cheap and stinks like chemicals and plastic and the construction of the jumpsuit is terrible. I purchased the size small according to the sizing chart provided and the final product is nothing like the photos, description or sizing chart. The legs are excessively long, while the body is extremely short. Not only that but the website page is fully misleading and untruthful. It states that this jumper is on Oprah’s favourite things list and it is not. It also states “free returns”. I initiated a return request as soon as I tried this jumper on after receiving it and was told I have to pay to ship it back to china. This will cost me more than double the amount that I paid for the item in the first place. I am very disappointed with this product and with the customer service received.
I have been shopping on hh160 since February last year. During this period, there have been returns and exchanges. I am very satisfied that they are an honest store. I think I will always shop on hh160.
Reply from Hh160
Dear customer,
Thank you very much for your long-term support and trust in our store. We are very happy to know that you are satisfied with our services and products, and thank you for your understanding and support.
We have been committed to providing honest and efficient services to every customer to ensure you have a pleasant shopping experience. If you have any needs or questions in the future, we will be happy to serve you.
Thank you again for your support and look forward to continuing to provide you with high-quality products and services in the future.
wish you a happy life!
best regards,
(hh160.com)
I bought a pink ragdoll at hh160 as a surprise gift for my daughter. When I received the product, we were both shocked. It was so realistic. My daughter liked it very much.
Reply from Hh160
Dear customer,
Thank you very much for choosing to buy a pink rag doll as a surprise gift for your daughter in our store. We are happy to hear that both you and your daughter are satisfied with the product. We have been committed to providing high-quality, realistic products so that every customer can have a pleasant shopping experience.
If you have any questions about the product or need help, please feel free to contact us. We look forward to providing you with excellent service again in the future.
I wish you and your daughter a happy life!
best regards,
[hh160.com]
We purchased a LED projector as a Christmas gift, but unfortunately, it turned out to be incompatible with our devices. Upon contacting customer support to initiate a return, they approved it and provided us with the return address. However, when we were ready to ship the item back, we discovered a significant shipping fee of around £25. The website's return policy demands that customers are responsible for shipping costs, and upon receipt of the item (which isn't guaranteed), they would deduct an additional 20% (restocking fee) from our refund. Additionally, during the initial purchase, a small fee was charged for the exchange rate.
Our encounter highlights the lack of fairness in this company's return policies, particularly crucial for those ordering from a distance through this website.
Reply from Hh160
Dear Customer,
Thank you very much for taking the time to give us feedback on your shopping experience. We fully understand the inconvenience you are facing, which must be very distressing to you.
Regarding the return policy setting, I would like to apologize on behalf of the company. Judging from your description, there were fairness issues in the way we handled the situation at that time, and we failed to put the interests of our customers first. This is an area that we need to reflect on and improve.
We will carefully study this case, modify the return rules, ensure that shopping costs are transparent and reasonable, and more importantly, reflect an attitude of respect and understanding. At the same time, we will review operational details to avoid recurrence of similar troubles.
I hope that if you need any shopping advice or products in the future, please choose us. We will use our customer-centered service concept to provide a better and more nuanced service experience. Thank you again for your supervision and guidance, it is very helpful for us to improve.
After I checked the logistics status and my package was lost by the logistics company, hh160 proactively asked me if I wanted to reissue the goods or get a full refund. I chose a refund and received a full refund within 2 hours.
Reply from Hh160
respected user,
Thank you very much for shopping on our platform HH160, and thank you for your trust in us. On behalf of HH160, I would like to sincerely apologize for the inconvenience caused by the loss of the package due to the logistics company.
You chose to get a full refund. HH160's processing speed was very fast and the refund was timely. This is a rare recognition and affirmation for us. We understand that this mistake has caused trouble to users, but you have chosen not to be utilitarian and understand our position, which makes us feel very grateful.
This incident also made us realize that we need to further improve the logistics management and customer service system to avoid the occurrence of such incidents. We will definitely combine this experience to continuously improve our work processes and details to make our customers' shopping experience smoother and safer.
At the same time, this will also stimulate our motivation to provide customers with more high-quality choices. If you need any products next time, please continue to choose HH160. We will provide you with more thoughtful service to make you feel trustful and satisfied. Thank you very much for your continued support and encouragement.
I ordered a package almost two months ago and have still received nothing. When I write the company, they just tell me, my package is in transit, but how can it be in transit in my own town for more than a month? I have asked for my money back, without success. Cannot recommend this company at all, seems like scam.
Reply from Hh160
respected user,
Thank you for your long-term support and trust in our products. We noticed that you were dissatisfied with one of our products and we are very sorry.
According to your description, the product does not meet your needs in terms of quality or functionality, giving you an unpleasant experience. This is really a shortcoming of our service level. We understand that different customers have different expectations for products, but quality issues will never be tolerated in service levels.
We will carefully check the details of the case and thoroughly examine the möglich problem chain in the product and related production processes to determine the cause. At the same time, we will also learn from this lesson and strengthen product quality control and customer service management. If a similar situation occurs again in the future, we will definitely give you a better solution.
We deeply apologize for your disappointment in not being able to fully satisfy you this time. Please point out the problem and we will carefully summarize it for further improvement. Thank you for your understanding and support, we will repay your trust with better services. If you have any questions, please contact us directly.
We value every customer's expectations and will wholeheartedly provide you with the best service based on the principle of customer first. Please continue to advise!
I ordered some sweatshirts for gifts. I have reached out to them multiple times asking for a refund and they are not working with me. The sweatshirts do not align to the measurements they advertise, and they also have printing on the front that is not in the web page. Not to mention the printing is crooked. I cannot recommend ordering from them ever again. This has been a horrible experience trying to get a refund. what I ordered is not what I got. I am out $100.00. I cannot recommend this company
Reply from Hh160
respected user,
Thank you for your long-term support and trust in our products. We noticed that you were dissatisfied with one of our products and we are very sorry.
According to your description, the product does not meet your needs in terms of quality or functionality, giving you an unpleasant experience. This is really a shortcoming of our service level. We understand that different customers have different expectations for products, but quality issues will never be tolerated in service levels.
We will carefully check the details of the case and thoroughly examine the möglich problem chain in the product and related production processes to determine the cause. At the same time, we will also learn from this lesson and strengthen product quality control and customer service management. If a similar situation occurs again in the future, we will definitely give you a better solution.
We deeply apologize for your disappointment in not being able to fully satisfy you this time. Please point out the problem and we will carefully summarize it for further improvement. Thank you for your understanding and support, we will repay your trust with better services. If you have any questions, please contact us directly.
We value every customer's expectations and will wholeheartedly provide you with the best service based on the principle of customer first. Please continue to advise!
I ordered bras from this place and followed the measurements that I needed which for a 46DD was size 5x. I received the bras and tried one on and it was not made for my size. The cup size was not DD it was a B. Thes are not for large chested women. When I emailed the company they said that it was the right size (which is a 46 cup DD, which is their Cup B) that I ordered and that if I want to send the 3 bras back I would have to send them back to the China branch at my own expense. Which by the time I pay Shipping I would have paid twice the amount for 3 bras that I can't wear. They were not true to size and if you ordered something that doesn't fit its the customers fault and you are on your own. It is better to work with American companies.
Reply from Hh160
respected user,
Thank you for your long-term support and trust in our products. We noticed that you were dissatisfied with one of our products and we are very sorry.
According to your description, the product does not meet your needs in terms of quality or functionality, giving you an unpleasant experience. This is really a shortcoming of our service level. We understand that different customers have different expectations for products, but quality issues will never be tolerated in service levels.
We will carefully check the details of the case and thoroughly examine the möglich problem chain in the product and related production processes to determine the cause. At the same time, we will also learn from this lesson and strengthen product quality control and customer service management. If a similar situation occurs again in the future, we will definitely give you a better solution.
We deeply apologize for your disappointment in not being able to fully satisfy you this time. Please point out the problem and we will carefully summarize it for further improvement. Thank you for your understanding and support, we will repay your trust with better services. If you have any questions, please contact us directly.
We value every customer's expectations and will wholeheartedly provide you with the best service based on the principle of customer first. Please continue to advise!
Not a good experience. Ordered an item advertised as solar powered. The delivery came with an ordinary battery powered lamp. Requested a replacement but was given the run around on delivery details. A replacement never arrived. Customer service was not good and it was only after a lot of persistence that they offered to refund half the money.
Reply from Hh160
respected user,
Thank you for your long-term support and trust in our products. We noticed that you were dissatisfied with one of our products and we are very sorry.
According to your description, the product does not meet your needs in terms of quality or functionality, giving you an unpleasant experience. This is really a shortcoming of our service level. We understand that different customers have different expectations for products, but quality issues will never be tolerated in service levels.
We will carefully check the details of the case and thoroughly examine the möglich problem chain in the product and related production processes to determine the cause. At the same time, we will also learn from this lesson and strengthen product quality control and customer service management. If a similar situation occurs again in the future, we will definitely give you a better solution.
We deeply apologize for your disappointment in not being able to fully satisfy you this time. Please point out the problem and we will carefully summarize it for further improvement. Thank you for your understanding and support, we will repay your trust with better services. If you have any questions, please contact us directly.
We value every customer's expectations and will wholeheartedly provide you with the best service based on the principle of customer first. Please continue to advise!
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