Holiday Inn Express Reviews 

I was so sad about my experience in Holiday inn Birmingham, They didnt clean our room and we report this to the reception, the worst thing is the receptionist told us its our fault because we did not hang the tag on the door, we booked 2 rooms , the other room of our parents were cleaned without tag ,soI think its not an explanation, I mean I do not blame the room service cause everyone made mistakes, but I do feel sad that when I asked the receptionist to empty my bin and give me some toilets paper asap, they just ignore my request, We went down the 2nd time to tell them (the 2 male receptionist ) our need, it is enough for me to suffer the smell from my one year old son's nappy, and it do really makes me feel depressed after going through these, I hope everyone can avoid to stay in this hotel, I'm not sure but I think they do have some racist staff and culture there

My wife and I once again had a wonderful 4 nights stay at the Express by Holiday in at Limehouse, London.
We have visited this hotel on numerous occasions and each time the managers and all the staff never fail to look after us with their continuing devotion to making sure that our stay is perfect, which it is.
So to Pedro and all of the staff please keep up the great work and we will see you again very soon.

We made a reservation at Holiday Inn Express in Greencastle Indiana for an overnight travel stop. We base our stays on reviews from other travelers and they were favorable. But we were very disappointed with this hotel for it was older and had a musty smell to the room and overall the hotel was unappealing and needs renovated. We would not recommend this hotel to future guests. Just to clarify our review, we have always chosen a Holiday Inn Express for our stays for generally they are pretty consistent with being favorable, but not this location in our above review.

Horrible! This is the location on Cabot Rd in the business park. If I could give it minus 5-stars, I would. You can't be sure that you'll actually get the room you reserved.

I made reservations months ago. It was one of the few hotels that offer King-sized handicap accessible rooms. I reserved a king-size handicap accessible room. We were planning to arrive late at night or very early morning the next day on the first day of our booking.

A few days before our trip I called the hotel & informed them that we'd be arriving very late on check-in day or early the next day. I explained that I had reserved a king-size handicap accessible room & was calling to assure that the room would be held for our arrival because I need an accessible room & a king-size bed.

When we arrived we were given keys & we went to the room and found a queen-size bed & an extremely small room. When we returned to the check-in desk, we were told that was the only room they had available. They were fully booked & this was the only room they had available.

They suggested we stay in the queen room & they would try to get us a king accessible room. While we were out, they called us to ask some questions. There were no additional calls during the time we were away from the hotel. When we returned that evening & asked if they had found us a king room, they claimed that they had found one & tried to call us, but there was no answer. That's bull. We were in a single, confined location & had our phones with us the entire time. A second call never came in.

So we were stuck once again with the queen room. We had reserved the king room for 3 nights, but canceled the third night. My husband & I are very tall. We need a king-sized bed, and I need accessible facilities. The bed was impossible to sleep in. Not only was it way too small for us, but the mattress would swing wildly side to side if one of us moved the slightest bit. It would immediately wake us both up if one of us moved.

The room was the smallest room we have ever seen. We even stayed in a Microtel years ago that was bigger than this room. There was literally 1 1/2 feet between the bottom of the bed & the tables that lined the entire opposite wall.

Breakfast was a joke. The eggs were dried up & looked so bad that we thought we might get sick if we ate them. The sausages were so hard, the knife broke when trying to slice into it. There were so dry cereal choices & the option of making waffles. I don't care for the taste of the waffle batter because it's sickeningly sweet. They also had coffee that tasted like dishwater with a little cream added.

We stay in Bucks County frequently because we have a lot of family in the area. We will never stay at this place again. It was clean & the staff were very nice, but those are the only compliments we can offer.

They did not give us the room we reserved, even though I called shortly before our trip and asked that they hold the room we reserved because we were arriving late. The food was disgusting. We're convinced that because people refuse to eat it, they just put it back in the refrigerator & bring it out again the next day. The room we were given was tiny, leaving barely any area to move around without bumping into other furniture. The bed was impossible to sleep in, not just because it was too small but also because the foundation's springs were completely shot & the bed swung back & forth wildly. The heater was loud & the temperature adjustment had to be off. The room was either broiling hot (and dry) or cold if we adjusted the thermostat down one degree.

When they were unable to find us a room with a king-size bed on the second night, we were told that they would give us a discount. They didn't. The receipt the hotel gave us was under $200.00. The receipt that came in from our Visa & was exactly what had
been quoted when I made the reservation for 3 nights, plus they had the gaul to keep the original $100 security deposit, which should have been applied to the bill, so we were overcharged with a total bill of close to $600.00. We will most certainly dispute the charges. Don't stay here. It was a miserable stay, they wouldn't provide the room we reserved, the place was tiny, the bed old & the springs were completely shot, the food was inedible & they overcharged us, rather than give us the discount offered. I'd recommend others avoid it at all costs.

Watching the guy who works at Holiday INN on DJE youbue media harrass the person making a youtube video on a public path being wrongly accussed of being a peadophile.....Wouldn't want to stay at a place them employ's bullies and makes threats.

Hotel inn express?
Every time its use the hotel inns south Yorkshire & Humber have always been a problem with payment not booking the reseverson hotel we have stayed as been discrace never use these the hotels ever again

We had the pleasure of staying at the Holiday inn Express in Bicester.
We were looked after by Tammy and her incredible staff,she is one of the team leaders who turned out to be one of the kindest,warmest human being on the planet.
Nothing we requested was to much for her,.everything was delivered with a smile and such professionalism.
We had a great shopping trip and came back with so much laughs from Tammy,if only all our hotel stays was like this,every hotel needs a Tammy who understands how to treat clients first class.

We will certainly be re-booking on our next shopping trip.
Tammy and team we salute you!

Deborah and Trevor Johnson(visit 21st-23rd March) From Wales.

Having shown my voucher and reservation number made by the travel agency, the receptionist asked me for a credit card imprint and the night was billed!!

We chose Holiday Inn Express Luton because it's a well known brand and we expected a good standard of service and a good night's rest after a 6 hour flight.
Let me start by saying my wife and I are both disabled and we booked an appropriate accessible room.
The walk from the arrivals hall at the airport isn't too bad for able bodied people but for the disabled the hills are extremely difficult and we were not the only people struggling with our luggage, the cold weather and the gradient or steps.
When we arrived at reception there was only Mark checking people in but there were at least two more staff milling about essentially not helping get the queue down. This was midnight, after a fairly long flight and we all elected a better organised check in procedure.
The couple in front of us got a ground floor accessible room, our accessible room was on the top floor and a good 25 metre + walk to the room... again with our luggage.
The room was nice and well appointed, no food available at night at all which is very poor for an airport hotel.
Ironically the noise from a busy airport was pretty well controlled via the secondary double glazing but sadly we were kept awake throughout the night because our room backed into the lift do we that clanging and going up and down throughout our stay which is very disappointing and we are very tired and completely untested.
Breakfast was good, the staff were quite unfriendly, in fact the lady who was replenishing the juices and cups etc.. was nothing short of rude even accidentally hitting me with a cup but despite realising what she had done there was no apology or acknowledgement. I assure it was not a serious injury but manners are important as is customer service and my wife and I do not feel we received the service we expected from a brand we had previously trusted.

We have a weekly RPG club event at the Holiday Inn Express in Apsley. The staff are always generous, friendly, and outgoing. Last Thursday Feb.27 they really made an effort with their service and I wanted to point this out. Really well done!

Hotel in Saugerties NY
Misrepresented hotel cost by leaving out tax amount and then charged my credit card for the quoted amount plus tax plus deposit TWICE!!! Spent about 8 hrs on the phone with IHG customer service to get the charges corrected. Hotel mgr told so many lies that it required repeated sending of documented charges to IGH to get issue resolved.
Also there was a large family of teenagers and young children who yelled until 11 in the lobby.(Our room was on the first floor) It seemed as if they lived in the hotel the way they acted that evening and at breakfast. ( this was noted by others on other review sites as well, )

Holiday inn express Birmingham
Absolutely brilliant, clean safe & close to all the major arena & concert venues

Customers are made to feel safe due to key card access to lifts which is excellent
The rooms are clean spacious and well maintained,even the supplied soap & shampoo are high quality brand items
Rooms have iron, ironing board & hairdryer supplied which again is a nice consideration for travelling
The bed was really comfortable and there were 3 pillows to choose from to suit even the picky sleepers.

The restaurant breakfast had a wide range of serving and for those that have allergies there are special considerations and provision of gluten free cereal & bread along with non dairy milk options which again marks a significant difference to those with dietary requirements and is really welcome

The staff were welcoming polite and extremely helpful

This will be our default booking place for future trips

I was extremely happy with my staying at the Holiday Inn express in Longmont Colorado. The front desk was extremely helpful. Nice, especially Connor I think this might’ve been one of the best days I’ve ever had at a hotel the room was huge and spotless. Everything worked. They deserve five star.

Amazing staff. (Hilarious too). Environmental, atmosphere everything feels good about this hotel [Sunderland this weekend].
So clean I banged my head on the shower door as I thought it was open!.
Really, really clean. Smart rooms. Will report back on breakfast tomorrow bur pretty confident it will be good considering standard so far. We'll done!

I paid for parking at your Brentwood holiday inn and was charged £29.99 for streaming services. This is clearly a scam.

Spoke to the ops manager who was quite dismissive. He has not responded to my second call this morning.

You have 24 hours to call or I will be lodging a formal complaint

Booked a family room for my husband, 13yr old son and myself. Room was very small. Had a double bed and a pull out bed which took up all the space. No room for the suitcase. Had to open it on the floor by the door. No storage so had to put things on the floor next to the bed. Beds were comfy. Floor was full of stains. Bathroom was clean.
It was in a great location. Perfect for us. We used the DLR to get into central london.

made a reservation with holiday in express in Walton Ky. When we made the reservation we needed a handicap shower room preferably on the first floor.
When we arrived on Feb. 5th we got to our room and there was no handicap shower. There was a Tub which I can't get in and stand. Second there was no heat. We froze all night as the heater blew nothing but cold air. When we got up my wife tried to make coffee and the coffee machine did not work. So she get dressed and had to walk down to the lobby to get a cup. When she went to take a shower she found out the drain was stopped up and she stood in calf deep water to wash herself. Now We have always stayed at Holiday Inn hotels as they were always the cadillac of hotels. I did find out that They had sold to some company out of the country now so they are not even American owned. This kind of this must stop. You can't sell your business to some filthy person from outside the U.S. They don't think like we do and they do not care about cleanliness or customer service. Now we well NEVER stay in any hotel in this country as there is not one that I know of that is American owned.

Exeter, Tudor St. One of the two lifts was out of order. Staff seemed to be going through the motions and didn't really seem to engage with customers. TV didn't work. skirting boards had damp rot near window. I asked for a room with a bath, but got a disabled wet room. Room was stiflingly hot despite turning the heating right down. On the plus side, I did however have a quiet nights sleep and the bed was comfortable.
Dining room was chaotic with nowhere to sit for breakfast, and is clearly inadequate for the size of the hotel. English breakfast was self service, with the usual cold baked beans and leather-like bacon. Well positioned for town centre and parking is easy to find. The first time I have used this Chain, and probably the last I'm afraid. It's back to Premier Inn for me.

Doors out front in lobby are all broke or something as the noise they made was so loud it kept us up all night. We parked our car here as they said they had a driver to pick us up at the airport. We called them that afternoon to let them know we would be there about 9pm they said call us when you get in.
We did just that only to be told the driver had a personal problem and needed at least an hour maybe two before he could come and get us.
We got a taxi and went into the lobby to let them know we where picking our car up and their sat the driver behind the desk on the phone with his legs on the desk! We were not happy having to pay a taxi as this guy had his personal problem. I will not be using holiday inn again for any of our trips. This happened at the holiday inn at airport in spokane wa

We have stayed at this hotel on several occasions to visit family. The rooms are always clean and comfortable and it is situated nice and close to bars and restaurants. The staff are friendly and helpful. It is worth booking direct with IHG in advance to get the best rates.