Friendly Customer Support. Fast answers. My 3 order with many items. Always good shipping with DHL. I recommend this shop.
Company replied
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Review summary
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What people talk about most
Based on these reviews
My delivery took a while longer than expected and I actually got one wrong Item but the Customer Service reacted Instantly, was very nice and helpful. Therefore 5/5 because I got everything I needed f... See more
Nothing to complain about - delivery was fast, I will order again ❤️
Company replied
Ordered on Friday and arrived on Tuesday (Czech Republic to Germany). No problems at all! Would do it again!
Company replied
Company details
Written by the company
Higarden.de spezialisiert sich auf Produkte für Indoor- und Outdoor-Pflanzenzucht. Wir bieten ein breites Sortiment an Gartenbedarf, einschließlich Düngemittel, Substrate, Beleuchtung und Ausrüstung für Hydroponik. Unser Ziel ist es, qualitativ hochwertige Produkte und fachkundige Beratung für alle Gartenbegeisterten zu liefern - von Anfängern bis hin zu erfahrenen Züchtern. Mit persönlichem Ansatz, diskreter Verpackung und schneller Lieferung bemühen wir uns, maximale Kundenzufriedenheit zu gewährleisten. Ob Sie Kräuter auf dem Balkon anbauen oder einen umfangreichen Indoor-Garten betreiben, bei uns finden Sie alles Notwendige für erfolgreiches Gärtnern.
Contact info
Czech Republic
- higarden.de
4.8
Excellent
195 reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
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Reply from Higarden
Guten Tag,
vielen Dank für Ihre tolle Bewertung. Es freut uns sehr, dass alles schnell angekommen ist und das kleine Extra gut angekommen ist.
Wir freuen uns auf Ihre nächste Bestellung.
Mit freundlichen Grüßen
Team Higarden.de
Fast shipping and well packaged
Ordered on Friday and arrived on Tuesday (Czech Republic to Germany). No problems at all! Would do it again!
June 26, 2025
Reply from Higarden
Hello,
Thank you for your feedback! We're delighted to hear that you were satisfied with the fast shipping and secure packaging. It's great to know your order arrived smoothly and on time.
We look forward to your next order!
Best regards,
HiGarden.de
Great product and super speedy shipping!
June 24, 2025
Reply from Higarden
Hello,
Thank you so much for your wonderful feedback! We're thrilled to hear that you loved the product and appreciated our speedy shipping. Your satisfaction means the world to us!
Looking forward to serving you again soon.
Best regards,
The HiGarden Team
Roman you are the best
I had a great experience – DHL had some issues, and Higarden even took care of that for me. The prices were great, of course, but the customer service was top-notch too.
June 13, 2025
Reply from Higarden
Hello,
Thank you for your kind words. We’re thrilled to hear you had a great experience with us. While delivery issues can be frustrating, we’re happy we could assist and ensure everything went smoothly for you.
Great prices and excellent customer service are what we strive for, and it’s wonderful to know we hit the mark.
We look forward to serving you again in the future.
Best regards,
HiGarden.de
Great product-range
Great product-range. Good prices. Quick delivery.i am a fan now. Thank you very much...see you next order again.c.
June 21, 2025
Reply from Higarden
Hello,
Thank you so much for your kind words! We're thrilled to hear that you're happy with our product range, prices, and delivery speed. Knowing we've gained a fan means the world to us! 😊
We look forward to serving you again on your next order. Thank you once more!
Best regards,
HiGarden.de
Reply from Higarden
Hello,
Thank you so much for your feedback! We're thrilled to hear that you found everything perfect. It means a lot to us!
We look forward to your next order.
Best regards,
HiGarden.de
Reply from Higarden
Hello,
Thank you for your review! We're delighted to hear that you were happy with the fast delivery. Your satisfaction makes us happy too. 👍
We look forward to your next order!
Best regards,
HiGarden.de
Friendly Customer Support
Friendly Customer Support. Fast answers. My 3 order with many items. Always good shipping with DHL. I recommend this shop.
June 10, 2025
Unprompted review
Reply from Higarden
Hello,
Thank you so much for your wonderful feedback! We're thrilled to hear that you've been happy with our friendly customer support, fast responses, and reliable shipping. Your trust and recommendation mean a lot to us. We look forward to serving you again in the future!
Best regards,
Higarden.de
Reply from Higarden
Hello,
Thank you for your wonderful feedback! We're so glad to hear that you're happy with our good prices, fast delivery, and careful packaging. Your satisfaction means a lot to us, and we look forward to your next order!
Best regards,
Higarden.de
More than satisfied
May 24, 2025
Reply from Higarden
Hello,
Thank you for your feedback! We're thrilled to hear that you are more than satisfied with your experience. We’ll continue working hard to meet your expectations in the future.
Best regards,
Higarden.de
Nothing to complain about
Nothing to complain about - delivery was fast, I will order again ❤️
May 13, 2025
Reply from Higarden
Hello,
Thank you so much for your kind words! We're delighted to hear that you were happy with the fast delivery and plan to order again. Your support means a lot to us ❤️.
We look forward to your next order!
Best regards
Higarden.de
All Good
All Good, good service! Thnx for the quality and the fast delivery! Ciao, Phil✌🏻
May 12, 2025
Reply from Higarden
Hello Phil,
Thank you for your kind words! We're delighted that you're happy with our service, quality, and fast delivery.
We look forward to assisting you again in the future.
Best regards
Higarden.de
Reply from Higarden
Vielen Dank für Ihre Rückmeldung!
Es freut uns, dass Sie mit dem Material so zufrieden sind. Ihre Zufriedenheit steht für uns an erster Stelle!
Mit freundlichen Grüßen
Higarden.de
Wrong item was sent first - service good
Wrong item was sent first. Inconviences for me.
Service was prompt and good, though.
April 8, 2025
Reply from Higarden
Thank you for your feedback!
We sincerely apologize for the inconvenience caused by the wrong item being sent initially. However, we're glad to hear that our service was prompt and met your expectations. If there’s anything we can do to make up for the situation and improve your experience with our company, please don’t hesitate to reach out to us. We’re here to help!
Best regards
Higarden.de
Reply from Higarden
Thank you for your review! We’re glad you were satisfied with the quick delivery.
Your higarden.de team
Not Sending the item
April 11, 2025
Reply from Higarden
Hello,
Thank you very much for your feedback. We sincerely apologize for the delay in shipping your order. Unfortunately, there was an issue with our payment automation system, which resulted in your payment not being matched with your order right away.
As soon as we identified the problem, we shipped your goods immediately. Your order is now with DHL, and we expect it to be delivered any day now.
We are truly sorry for any inconvenience this may have caused. Please rest assured that we have resolved the issue with our payment system to prevent this from happening again in the future.
Thank you for your understanding and patience.
Best regards,
higarden.de
Reply from Higarden
Thank you for your great feedback! We’re happy you’re satisfied with our service and prices.
Your higarden.eu team
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