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Higgsfield AI Reviews 

5,187
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TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Evaluating 4,336 reviews, reviewers had a great experience with this company. Customers frequently mention that the platform offers incredible artificial intelligence tools, making both image and video creation extremely engaging, time-saving, and efficient for various creative projects. People also deeply appreciate the clean and modern interface, noting that exploring the rich available features is remarkably fun and straightforward. However, some customers also noted that video generation can sometimes take a long time to complete or occasionally produce unexpected visual results. Others mentioned feeling quite frustrated when dealing with persistent technical limitations, complex navigation, and receiving unhelpful responses from the support team regarding unused credits.

What people talk about most

User experience

Customers had ambiguous experiences with user experience, with many reviewers praising the impressive image... See more

Product

Reviewers highlight ambiguous aspects of product, with many customers praising the incredible tools and... See more

Artificial intelligence

Customers consistently note positive experiences with artificial intelligence, highlighting comprehensive... See more

Subscription

Clients share ambiguous opinions on subscription options, with some reviewers praising the great image... See more

Customer service

Consumers find customer service to be mixed, as many reviewers report fast, reliable, and professional... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Some of the options are a little bit more complicated for a first-time user or in or inexperience designer. Most of the generated images are close to what I request, but there are a few that did not c... See more

Company replied

Rated 4 out of 5 stars

My experience was great! The staff and the whole community were very helpful and supportive. You can learn alot about AI, filming, etc. The amount of features and tech higgsfield offers is jus... See more

Company replied

Rated 4 out of 5 stars

I purchased subscription, using it, Image generation is awesome and good. Video generation took a lot of credits and slow. I will re-write the review after 3 months of use.

Company replied

Rated 5 out of 5 stars

I just started using this programme. I had some technical issues and was frustrated i couldnt speak to a live agent, however going through the support process great. Response was pretty fast and eff... See more

Company replied



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4.0

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TrustScore 4 out of 5

5K reviews

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unlimited

Rated 1 out of 5 stars

Predatory grifters

Scammy company, awful videos, predatory pricing. They try to upsell you every chance they get, and their video generations have awful AI slow tells that make you waste your money and time. Oh, and the unlimited plans are a scam, you get a model for 1 or 7 days and they severely rate limit your usage. Generations take forever. Cut off the middleman and go straight to model providers for much better pricing and experience.

September 29, 2026
Unprompted review
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Reply from Higgsfield AI

Hi, thank you for setting this out.

What each plan costs follows from what it opens up, the models it grants you along with the tools that come with them, and the credits a generation uses depend on the model behind it and the settings applied.

What you describe on the product side is worth looking at individually, with your own generations and the times they took in front of us. Please write to us at support@higgsfield.ai with the subject line 0110REVIEW02, along with the email address linked to your Higgsfield account, and our team will carry out that review and come back to you.

Thank you for taking the time to write, and we look forward to hearing from you.

Higgsfield Support Team

Rated 1 out of 5 stars

I purchased the 24-hour Unlimited…

I purchased the 24-hour Unlimited Seedance 2.5 access specifically for a production day. Early in the day generations were reasonably fast, but performance deteriorated significantly as the day continued. 5–7 second generations went from around 10–15 minutes to 20–30 minutes and in some cases much longer (currently I have a 5s video stuck in "processing" for over an hour so will now cancel) with failed or unusable generations as well.
The biggest issue is that Unlimited only allows one active generation at a time. When that single generation remains in Processing for an extended period, the entire workflow stops. This is particularly problematic for a product sold as 24-hour access, because a substantial portion of the paid access period can effectively be lost waiting in a shared queue.
Support confirmed to me that Unlimited access runs through a shared pool and that high demand can cause longer Processing times. I understand that demand fluctuates, but the throughput I experienced made the 24-hour product extremely difficult to use for production.
I also purchased additional credits to test the same service and those generations processed dramatically faster, which made the difference in experience particularly noticeable.
For filmmaking, iteration speed is essential. I need to generate, review, adjust and regenerate. Waiting extended periods for one active generation at a time makes that process impractical.

September 25, 2026
Unprompted review
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Reply from Higgsfield AI

Hi, thank you for sharing this.

Generation times can vary depending on the models and settings involved, and we would like to look at what you experienced specifically.

Please write to us at support@higgsfield.ai with the subject line 2909REVIEW01, along with the email address linked to your Higgsfield account, and our team will go through the generations recorded against your access and come back to you directly.

Thank you for taking the time to write this out, and we look forward to hearing from you.

Higgsfield Support Team

Rated 4 out of 5 stars

I tried the 1 day unlimited seedance…

I tried the 1 day unlimited seedance 2.5 1080p and after a few 5 - 7 generations, it got stuck on processing and never generated again till the plan expired.

September 18, 2026
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Reply from Higgsfield AI

Hi, thank you for letting us know.

We would like to look at what happened across your pass and go through the generations recorded against it. Please write to us at support@higgsfield.ai with the email address linked to your Higgsfield account, and our team will review it and come back to you 💚

Higgsfield Support Team

Rated 5 out of 5 stars

Great technology and excellent customer support

I initially had a frustrating experience with the 1-day Unlimited Seedance 2.5 pass. After the first few successful generations, processing became extremely slow, with some 10-second videos taking over 40 minutes and others remaining stuck or ending in errors.

I contacted Higgsfield support and I’m very satisfied with how they handled the situation. Christopher took the time to explain that the issue was caused by heavy traffic in the Unlimited shared queue, acknowledged that I did not get the experience I paid for, and offered a full refund for the $180 one-day pass.

This is the kind of customer service I really appreciate: transparent, professional, and willing to take responsibility when something goes wrong.

I genuinely enjoy Higgsfield and Seedance 2.5, and this response gives me confidence to continue using their platform. Thank you to Christopher and the Higgsfield team for taking my feedback seriously.

September 23, 2026
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Reply from Higgsfield AI

Hello, and thank you for setting this out so clearly.

Generation times can vary depending on the models and settings involved, and we would like to look at what you ran into specifically.

Our team has written to you by email, so please reply there and we will go through it with you. If the message has yet to arrive, your spam and promotions folders are worth a look.

Thank you for the time you took to write this, and we look forward to hearing back from you.

Higgsfield Support Team

Rated 5 out of 5 stars

I was having an issue with my unlimited account

I was having an issue with my Higgsfield Unlimited account, but their tech support responded right away and got everything fixed quickly. Everything was back to normal in no time. Really appreciate the fast and helpful support.

September 15, 2026
Unprompted review
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Reply from Higgsfield AI

Hello, and thanks for writing this up.

Getting you back to work quickly is what the team aims for, so it is good to know that is how it played out. We will pass your words along to them.

Any time you need us, we are with you 💚

Higgsfield Support Team

Rated 1 out of 5 stars

Higgsfield is Scammer-ish!

I actually like what Higgsfield can produce, which makes my experience with the pricing and feature structure particularly frustrating. I purchased a subscription and spent time creating a custom Element specifically so I could maintain character consistency in my content. I then discovered that when I switch to other available generation tools, my Element isn't necessarily available. When I attempted to use SeeDance 2.0, which supported the workflow I wanted, I was prompted to upgrade again.
This makes the subscription feel increasingly like an entry fee rather than access to a cohesive creative platform. I understand that different AI models have different costs and capabilities, and I don't expect every model to be unlimited. But character consistency is fundamental to creators building branded content. If I invest time creating an Element inside Higgsfield, I expect reasonable portability of that Element across the tools included in my plan—or very clear disclosure before I invest the time creating it.
The credit system adds another layer of frustration because credits expire at the end of the billing period. I now have credits I want to use before my subscription ends, while some of the workflows I actually want to use require additional upgrades.
Higgsfield has creative technology. But the combination of subscriptions, expiring credits, model-specific restrictions, and additional upgrade prompts makes the experience feel unnecessarily fragmented and expensive. I would reconsider subscribing in the future if Higgsfield simplified this structure and made custom Elements more portable across its platform.

September 23, 2026
Unprompted review
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Reply from Higgsfield AI

Hello, and thank you for setting your thoughts out so clearly.

On the credits, Section 9.4 of our Terms of Use covers how they work, with subscription credits allocated for each billing period and the balance beginning again with the next one. Top up credit packs run on their own terms and stay available for 90 days from purchase.

As for the Elements you created, that part is worth looking at individually. The full history of an account is available to us, so how your Element behaves across the tools included in your plan can be checked directly. Please write to us at support@higgsfield.ai with the subject line 2509REVIEW02, along with the email address linked to your Higgsfield account, and our team will go through it with you and come back to you directly.

Thank you for the time and thought you put into this, and we look forward to hearing from you.

Higgsfield Support Team

Rated 1 out of 5 stars

Very confusing subscription and “Unlimited” system

Unfortunately, my experience with Higgsfield has been disappointing, mainly because of how confusing the subscription, credits and “Unlimited” offers are presented.

I was using WAN 2.2 for video generation and it was shown as Unlimited. As I was testing Higgsfield for an ongoing animated production, this was obviously an important factor for me.

Later, WAN 2.2 was no longer available as Unlimited. After looking more closely into the account and the offer, I discovered that this particular Unlimited access had only been available for two days.

At the same time, my account shows several models as “365 Unlimited”, but these are image-generation models rather than the video models I actually need for production.

This creates a very confusing experience. There are subscriptions, additional credits, 365-day Unlimited image models, temporary Unlimited video models, and separately charged video models. In my opinion, it is far too difficult to understand at a glance what is actually included in the subscription, what is temporary, and what will require additional credits.

I even purchased additional credits while trying to understand how the system worked. It was only $10, so the financial loss is not the issue. The problem is transparency and predictability.

For a professional workflow, especially an animated series where you need to use the same video model consistently across many scenes, you need to know exactly which model you will have access to and for how long. A model becoming unavailable as Unlimited after a short promotional period can seriously disrupt that workflow.

The platform itself has interesting technology and I was able to generate useful results. My criticism is therefore not primarily about the AI models. It is about the way subscriptions, credits and temporary Unlimited access are communicated.

After this experience, I have decided not to use Higgsfield for my ongoing video production.

I strongly recommend that Higgsfield make its pricing much simpler and clearly display, before purchase:

• Which video models are permanently included
• Which models require credits
• Which “Unlimited” offers are temporary
• The exact expiration date of every temporary Unlimited offer
• The real expected cost of continued video production

The technology has potential, but the current pricing and subscription structure was simply too confusing for me to rely on professionally.

September 20, 2026
Unprompted review
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Reply from Higgsfield AI

Hello, and thank you for setting this out so thoroughly.

It may help to point you to where this information sits. Every unlimited model available to you is listed under Manage Account → Subscription → All Unlimited Models, along with its activation and expiry dates, so the length of each offer can be seen there at any time. The generate toggle carries the same information at the point of use, showing either the credits a generation will take or the unlimited option where one applies.

Turning to your own case, we would like to look at it individually and go through how WAN 2.2 was covered by the offer on your account. Please write to us at support@higgsfield.ai with the subject line 2209REVIEW01, along with the email address linked to your Higgsfield account, and our team will carry out a proper review and come back to you directly.

Thank you for the time and thought you gave this, and we look forward to hearing from you.

Higgsfield Support Team

Rated 1 out of 5 stars

Big rip off

Big rip off. Spend over $200 for things they say you will get unlimited and you dont. They keep asking for more and more money to update credits when in fact i didnt use any and it will pull credits when you dont need to. DO NOT FALL INTO THIS SCAM

September 18, 2026
Unprompted review
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Reply from Higgsfield AI

Hello, and thank you for raising this with us.

We would like to walk you through how this works, as it should make the picture a good deal clearer.

A plan that comes with unlimited access is applied to your account as soon as it is purchased, and with the toggle switched on it works as it should. Where a monthly credit balance runs out, or falls short of what a particular generation needs, the system will ask for credits at that point, and that is usually what sits behind the prompts you have been seeing.

With that said, your own account is where the real answer lies. We have been through it, and our team has written to you with the full breakdown, along with the unlimited offers currently available to you. We would be glad to hear back from you there. If the message has yet to arrive, your spam and promotions folders are worth a look.

Thank you for the time you took to write, and we look forward to hearing from you.

Higgsfield Support Team

Rated 1 out of 5 stars

I had an active subscription on…Misleading renewal: Charged automatically but unlimited mode & Seedance 2.5 are missing!

I had an active subscription on Higgsfield, and my account was renewed automatically without issues on the billing side. However, the service delivered does not match what was promised and paid for.

The unlimited generation mode is completely missing from my account. More importantly, Seedance 2.5 is not available to me at all. I am only given limited image generation capabilities instead of the unlimited plan features I subscribed to.

Taking payment automatically while downgrading or failing to deliver the promised unlimited features and core models like Seedance 2.5 is completely unacceptable and misleading.

I expect this issue to be resolved immediately by fully restoring my unlimited access and enabling Seedance 2.5, or issuing a prompt refund for this billing period.

September 12, 2026
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Reply from Higgsfield AI

Hello, and thank you for setting this out so clearly.

We would like to give you a clear picture of what has happened here, as there are two separate things at play.

The benefits that belong to your plan stay with your account for as long as you hold that plan, and none of them are taken away. Unlimited model offers work a little differently. Each one runs for its own access window on a one time basis, so once that window comes to an end it does not carry into the next billing period. You can see exactly where each of yours stands under Manage Subscription → Subscription → All Unlimited Models.

Our team has written to you with the full detail for your own account, and we would be glad to hear back from you there so we can help you get the most from your plan. If the message has yet to arrive, your spam and promotions folders are worth a look.

Thank you for the time you took to write, and we look forward to hearing from you.

Higgsfield Support Team

Rated 3 out of 5 stars

Unlimited 1 Day Seedance 2.5 – Unclear Throttling and Incomplete Project

It would be really helpful if Higgsfield clearly communicated how many generations are actually possible with the “Unlimited 1 Day” Seedance 2.5 package.

The package is advertised as “unlimited,” but after a certain number of generations, the speed apparently gets heavily throttled. In my case, a single generation now takes more than an hour — sometimes even longer.

Because of this, I wasn’t able to finish my video. If I had known about this limitation beforehand, I would have planned my project and the available 24 hours very differently.

I find this extremely frustrating, disappointing, and unfair. For someone like me, both time planning and financial planning are very important. $120 is a lot of money, and when a package is advertised as “unlimited,” any significant limitations or throttling should be communicated clearly and transparently before purchasing.

As it is currently presented, you only discover these restrictions while using the service, when it is already too late to adjust your project. That is especially frustrating because after the throttling starts, it becomes almost impossible to continue working efficiently.

September 19, 2026
Unprompted review
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Reply from Higgsfield AI

Hello, and thank you for setting this out so clearly.

Unlimited generations pass through one queue shared across everyone using the plan, and a great many new users have come onto the platform in recent weeks, which has put considerable pressure on it. Our team is expanding the capacity behind that queue, and it grows with each passing day.

Turning to your own case, we would like to go through your account history and see exactly how your generations progressed across the period. Please write to us at support@higgsfield.ai with the subject line 2009REVIEW08, along with the email address linked to your Higgsfield account, and our team will carry out that review and come back to you directly.

Thank you for the time and thought you put into this, and we look forward to hearing from you.

Higgsfield Support Team

Rated 1 out of 5 stars

I subscribed to Higgsfield’s Max plan…

I subscribed to Higgsfield’s Max plan ($79/month, 1,800 credits) specifically because the pricing page advertised several models as “unlimited” during a 7-day window.

The models I relied on included:

• Nano Banana Pro at 2K: 7-day unlimited
• Nano Banana 2 at 2K: 7-day unlimited
• Seedream 4.5: unlimited
• Other models were also presented as part of the unlimited offering.

The entire reason I chose the Max plan over a cheaper tier was the ability to generate freely on these models during the advertised unlimited period without consuming my monthly credit balance.

Unfortunately, that is not what is happening in practice.

Every “unlimited” model I have tested is still deducting credits when I generate:

• Nano Banana Pro: 2 credits per generation
• Nano Banana 2: 1 credit per generation
• Seedream 4.5: 1 credit per generation

What makes this particularly frustrating is that I accessed these models through the unlimited offer itself. The interface continues to indicate that the model is unlimited until I actually generate. At that point, credits are deducted.

This has happened consistently across multiple generations and across multiple models, so it does not appear to be an isolated charge or a one-time glitch.

From a customer’s perspective, there is a straightforward expectation when a plan says a model is “unlimited”: generations during the specified unlimited period should not consume the plan’s limited monthly credits. If there are conditions, caps, or credit deductions attached to the word “unlimited,” those conditions should be clearly disclosed before purchase and generation.

Instead, I am currently using my 1,800 paid credits on models I understood to be included in the unlimited benefit. That significantly changes the value of the Max plan I purchased.

I’m documenting this here before contacting Higgsfield support directly.

If this is a technical issue, I hope Higgsfield fixes it and restores any credits that were deducted incorrectly. If “unlimited” is subject to conditions that explain these charges, I’d like those conditions clearly explained.

If Higgsfield resolves the issue, I’ll gladly update this review.

For now, however, the unlimited benefit advertised to me is not functioning as I understood it when I purchased the plan.

September 18, 2026
Unprompted review
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Reply from Higgsfield AI

Hello, and thank you for documenting this so carefully.

Where a feature is advertised on our Pricing page as part of a plan, it applies to the account once that plan is purchased, so what you are describing is worth checking directly against your own.

Everything needed for that is on our side, including your full credit report and the record of each generation, which means the deductions you have seen can be traced one by one and accounted for. Please write to us at support@higgsfield.ai with the subject line 1809REVIEW05, along with the email address linked to your Higgsfield account, and our team will carry out that review and come back to you with what we find.

Thank you for the time you took to write this, and we look forward to hearing from you.

Higgsfield Support Team

Rated 5 out of 5 stars

Unlimited model restrictions

Amazing platform. Well constructed and user friendly. Would use it 24/7 if it was a little pess expensive!

September 11, 2026
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Reply from Higgsfield AI

Hi, thanks for the kind words 💚 Glad it's easy to work with. Offers come around from time to time, so keep an eye on the pricing page.

Rated 5 out of 5 stars

Please offer unlimited for atleast…

Please offer unlimited for atleast enhanced seedance 2.0 model

September 10, 2026
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Reply from Higgsfield AI

Hi, thanks for sharing your thoughts 💚 Offers come around on the platform from time to time, so it's worth keeping an eye on the pricing page.

Rated 4 out of 5 stars

Intuitive but lacks clarity

The platform is very intuitive and has many features that are tailored for creatives which is extremely useful. The customer service is quick and responsive in my experience. The only reason I gave 4 stars is due to a lack of clarity in the promotions as for example "unlimited" offers where sometimes it does not explicitly say at which 480/720 or 1080p the videos are unlimites, and the promo credits dissappeared from my account 3 hours prior to the expiration of my subscription to which I didn't fully get the explanation for. The customer service was helpful and gave the complimentary 500 credits out of 2k back, however I wasn't able to recover the rest.

August 21, 2026
Unprompted review
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Reply from Higgsfield AI

Hello, and thank you for such a balanced write up, and for the kind words about the team, which will be passed on to them.

Refinement here is continuous, and the points you have raised play into that work💚

Higgsfield Support Team

Rated 4 out of 5 stars

Seedance 2.5 “Unlimited” felt like a total ripoff

I had a very disappointing experience with Higgsfield’s Seedance 2.5 1-Day Unlimited offer.

I paid for the 24-hour Unlimited access expecting to be able to work intensively on my project, but in reality, I was only able to generate a very small number of usable scenes.

I spent more than 14 hours trying to render scenes and repeatedly ran into NSFW / Content Moderation Errors, even though the characters were AI-generated, fully clothed, and the scenes contained no nudity or violence. I changed the prompts multiple times, changed the references, simplified the scenes, and kept trying different approaches, but the same issues continued.

Another major problem was the processing time. After generating a few videos, I noticed that new generations would often remain stuck on “Processing” for a very long time, sometimes for more than 30 minutes, before they even changed to “Generating”. When you are paying for access that only lasts 24 hours, having such a large portion of that time consumed by processing queues is extremely frustrating.

In my case, I lost around three-quarters of the paid period dealing with moderation issues, failed generations, retries, and long processing times. I even stayed awake trying to make the most of the 24-hour window, and I still couldn’t complete the project I needed.

Based on my experience, the 1-Day Unlimited Seedance deal is absolutely not worth it. Calling it “Unlimited” feels very misleading when so much of the limited 24-hour period can be lost to processing delays and repeated moderation failures. I would not purchase this deal again unless Higgsfield changes how the 24-hour period is counted or compensates users for time lost due to platform-side processing and failed generations.

UPDATE: Full refund received.

Following my original review, Higgsfield’s support team contacted me, explained the processing delays and moderation limitations, and offered a full refund. I can now confirm that I have received the entire amount, with no deductions.

Thanks to Rachel and the support team for their professional communication and help resolving my complaint. My original experience with the 1-Day Unlimited offer was still frustrating, and the refund cannot recover the time lost. However, I appreciate the resolution and believe it deserves to be reflected in my review.

Going forward, I’ll use credit-based generations from now on, as their team recommended.

September 12, 2026
Unprompted review
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Reply from Higgsfield AI

Hello, and thank you for the detailed feedback.

Unlimited generations pass through one queue shared across everyone using the plan, with generations paid for using credits placed ahead of it. Demand on that queue has climbed sharply in recent weeks as a great many users have come onto the platform, and that is what sits behind the waiting times. Capacity behind it is being expanded now, and bringing those times down is where the team's attention is.

On the moderation side, generations can be stopped by the content filters applied to a model. Those filters sit with the model provider rather than with us, and providers adjust them over time, which is why a prompt may be handled differently from one attempt to the next.

Beyond that, we would be glad to look at your specific generations and your account alongside that. Please write to us at support@higgsfield.ai with the subject line 1609REVIEW01, along with the email address linked to your Higgsfield account and the job IDs of the generations concerned, and our team will go through each of them and come back to you directly.

Thank you for the time you took to write this, and we look forward to hearing from you.

Higgsfield Support Team

Rated 2 out of 5 stars

Was a good service

Was a good service, and I still use it for Nano Banana Pro, but recently when Seedance 2.5 came out, I have problems with everything connected to videos. Support is nonexistent - don't count on ANY help if you have a problem. They will just write something and leave you hanging for weeks. I am a paying customer and I have unresolved issues because they added a promo for Unlimited and the whole support just got swamped. Classic.

June 29, 2026
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Reply from Higgsfield AI

Hello, and thank you for the feedback, and for staying with us.

Our support team is here to help, and the volume of requests reaching us has risen sharply since the latest model release. We are working on improving how we handle that, and feedback like yours is part of what shows us where it needs to get better, so thank you for taking the time to say it.

On your case, we have written to you by email and would ask you to reply there, as we are ready to review your account and take your request forward with you. If the message has yet to arrive, your spam and promotions folders are worth a look.

Thank you for the time you took to write, and we look forward to hearing back from you.

Higgsfield Support Team

Rated 4 out of 5 stars

Company worried about costumer happiness

I didn't have much of a positive review due to an issue that happened with the unlimited seedance days promotion, however they contacted me and managed to help me out and compensate me

September 9, 2026
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Reply from Higgsfield AI

Hi, thank you for taking the time to share this.

We are glad we were able to sort things out with you, and your words will be passed on to the team. We are with you whenever you need us 💚

Higgsfield Support Team

Rated 5 out of 5 stars

amazing all things thanks a lot…

amazing all things thanks a lot However, if you could offer more unlimited plans...

September 1, 2026
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Reply from Higgsfield AI

Hello, and thank you for the kind words, and for the suggestion, which has been noted on our side. New offers come around from time to time, so the platform and our official channels are worth keeping an eye on 💚

Higgsfield Support Team

Rated 5 out of 5 stars

good!!!thanks!I need more unlimited…

good!!!thanks!I need more unlimited video subscription packages.

September 2, 2026
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Reply from Higgsfield AI

Hello, and thank you for the feedback, and for the suggestion, which has been noted on our side. New offers come around from time to time, so the platform and our official channels are worth keeping an eye on 💚

Higgsfield Support Team

Rated 5 out of 5 stars

Unlimited Seedance 2.5 has been…

Unlimited Seedance 2.5 has been absolutely fantastic. I really hope I can get another unlimited offer as I simply couldn't afford to use it otherwise.

September 7, 2026
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Reply from Higgsfield AI

Hi, glad it's been working so well for you 💚 Offers do come around on the platform from time to time, so it's worth keeping an eye out for the next one. Thanks for sharing this.

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