Higgsfield AI Reviews 

Customers need to beware: The issue does still exist, in that there is no 'Are you sure?' screen when changing plans. One click and you are instantly charged.

[Update: Issue resolved]

Thank you Higgsfield for refunding my account. They have shown that they do in fact care about their customers, and I'm excited to use the platform in the future.

It was very disappointing... You charge over $450 stating that some of the important AI apps are 365 Unlimited but then after use your system requests additional credit purchase. When checking on the plan you still state that apps like Nanobanan 2 was UNLIMITED when it was NOT. It was asking to get more credit. I WANT MY REFUND...

Signed up intending to trial this platform on a monthly basis and was defaulted into an annual subscription at checkout.

The annual plan was pre-selected, and the billing commitment was not clearly emphasised at the point of purchase. That directly led to an unintended annual charge.

Usage to date: 148 credits out of 9000.

Despite this minimal usage, support refused any form of reasonable resolution. No partial refund, no plan adjustment, no account credit. Just a rigid policy response with no attempt to understand context.

More concerning was the tone of support. Responses came across dismissive and transactional rather than helpful, with little interest in resolving the issue commercially.

This creates a very clear picture of how the business operates:

* Biased sign-up flow toward higher commitment
* No flexibility once payment is captured
* Support that defaults to policy over customer outcomes

For any business evaluating tools before scaling, this is not a partner you can rely on.

Proceed with caution.

I liked the navigation, but I wasn’t happy with the generation speed. You were asking users to pay extra for faster generations while your competitors (like SYNTX, for example) didn’t charge anything additional for speed — and I was already on your most expensive plan. Also, none of the models in the lipsync section seemed to be working: Kling was stuck for several hours and never finished, so I had to cancel it, and you were charging over 500 tokens for just a 1.5-minute video in Kling lipsync, which felt unreasonable. I also tried the Higgsfield model in the lipsync section and had the same issue — nothing happened, no error, and I had to cancel it manually, which definitely wasn’t related to my internet speed. I also couldn’t find HeyGen anywhere on your platform, while SYNTX did offer it. At that point, I wasn’t sure I would continue using the service — it just felt too expensive for what it delivered.

Absolutely shady business after I canceled with them and talk to them many times as they keep charging my card after all this. Today, they send me an email saying I’ll get a refund within 5-10 business days as I checked my credit card account…. With a new charge from them 4 days after I complained of a monthly charge I never authorized

scammmmmmmmmmm

Paste this into the main review box:

Higgsfield AI advertised a $29.95 monthly fee, but then charged me $368 instead. I noticed it immediately, canceled right away, and spent about 5 minutes total on the site before deleting my account completely. Despite that, they refused to issue a refund.

In my view, this is a deceptive charging practice. Advertising one price and then billing a dramatically higher amount is unacceptable. Based on my experience, customers should be extremely cautious before entering payment information here.

I will be disputing the charge with my bank and filing a complaint over the billing practices.

I attempted to downgrade my subscription to the Basic monthly plan, but the system still charged me for the Creator plan.

As soon as I noticed the charge on my card, I immediately contacted support and requested a downgrade and refund. Unfortunately, what should have been a simple billing correction has turned into a frustrating experience.

For a software company, billing support should be fast, transparent, and easy to resolve. Instead, I’ve had to follow up after being charged for a plan I did not intend to keep.

I hope the team can review this case promptly and issue a refund for the incorrect charge.

STAY AWAY FROM THIS COMPANY. They have so many deceptive and anti-consumer practices.

I subscribed to their ultimate plan and during just the extent of one month they changed their credits value about 4-5 times. They deleted unlimited features too.

Meanwhile Nano Banana Pro and other models were unsuable, only being able to generate 4 images every 24h or none at all.

On top of that. All the content you make and anything you upload automatically belongs to the company and can be used as they please without your permission.

Basically they are baiting you to train their models with your content and then they charge you for it.

I wouldn't be surprised if they end up having to deal with a class action lawsuit.

I recently experienced a billing issue involving a duplicate charge, which unfortunately led to complications with my subscription. While the situation itself was frustrating, I would like to highlight the professionalism and patience of the Higgsfield support team throughout the process.

The team took the time to review my case carefully, provided clear explanations regarding payment procedures, and offered a practical solution to help me continue working without additional immediate cost. Although the original promotional terms could not be reinstated, I appreciate the effort made to find a reasonable compromise.

What stood out most was the respectful and consistent communication. Every response was thoughtful and structured, which made the resolution process much smoother.

Overall, despite the initial difficulty, I value the platform and the support I received. I look forward to future updates and promotional opportunities, and I’m happy to continue exploring the creative possibilities Higgsfield offers.

Be careful. They are scammers. You will only have a refund by your bank made a dispute and pur a charge back. Mine helped me an N26 bank.

Update: They comment tells me to email support again with “manual review.” I already did that and was denied with a policy copy-paste reply.

Please stop asking me to restart the process publicly. If you truly want to “make this right,” respond to my existing email thread/case with a real resolution.

---Original Review---
Serious warning to anyone considering subscribing!!!!!!!!!!!!!!!! My subscription renewed and I was charged without receiving any renewal reminder email (I checked inbox and spam). I only found out after the charge posted on my statement.

I have not used the service since December (no activity / no logins). I cancelled the same day I noticed the renewal and contacted support immediately. Still, they refused any refund because it was a renewal (“refunds only apply to initial purchases”).

Customer support was also dismissive and unhelpful, generic replies, no real effort to resolve the issue, just copy-pasting policy.

This experience feels highly non-transparent and unfair. Please think carefully before subscribing and make sure you fully understand renewals and refunds, because you may be charged again without warning and get no help after the fact.

Money Disappeared from my account. The platform is great for creatives but there are huge issues when it comes to customer care and transparency. I bought a 2 yearly plan at 849 dollars on their website. Then they kept flashing 'UPGRADE' to teams. I did that at another 100 dollars for my 2 teammates on a monthly basis. We did not find the teams plan effective and all decided to switch back to individual plans. Now when I cancelled the the monthly, it is not allowing me to switch back to my original 2 year creator plan, and that entire sum of 849 dollars is nowhere to be seen, It in fact shows they are going to charge me 1700+ dollars for a yearly subscription in 15 days. This is beyond insane. They replied at first but when I explained the issue on mail, there has been complete radio silence since then. Its been more than a week and multiple mails.

Highfield has some great features, but I’ve been extremely disappointed by a recurring 'glitch' with the Unlimited toggle. Every time I select the button to create content in Unlimited mode, the setting automatically switches itself off the moment the page refreshes or a new task starts.

It feels intentional rather than accidental. Because it reverts to the default setting without warning, I’ve ended up burning through my paid credits on tasks I intended to run under the unlimited tier. Having to babysit a button every single time you refresh just to make sure the app doesn't charge you is poor UX at best and predatory at worst. Fix the persistence of the settings so users aren't tricked into spending money they didn't intend to.

I tried to cancel my Higgsfield subscription on Dec 27, 2025, but there was no cancel option, only “downgrade to basic” (which is also paid). I emailed support asking them to cancel. Support replied saying their billing system had an error and they “flagged it for manual cancellation” within 36 hours.

Despite that, I was still billed again on Jan 10, 2026.

When I contacted them immediately, they said they couldn’t refund the charge. They also still didn’t provide a clear, immediate cancellation method inside the product. Only after I escalated hard did they say they’d send it to a human.

This was frustrating and felt unsafe as a customer: no working cancel flow, billing continued after a written cancellation request, and then refund refused. I ended up canceling my card through my bank to stop future charges.

⭐⭐⭐⭐⭐

I have been exploring the AI video space for a while, and Higgsfield AI is hands down the most innovative platform I’ve come across. While other tools feel restrictive or experimental, Higgsfield feels like a complete production studio.

What sets them apart:

Unlimited Access to Top Models: This is the killer feature for me. Most platforms charge you per second or lock you into tight credit limits. Higgsfield’s model of offering unlimited access to top-tier AI video generators every month is incredible value. It allows me to iterate, experiment, and perfect my shots without constantly worrying about hitting a paywall.

Genuine Innovation: They aren't just copying what everyone else is doing. The level of control they offer is unmatched—specifically the camera motion tools and character consistency. It feels like they are actually building tools for creators, not just tech demos.

If you are tired of running out of credits on other platforms and want a suite of powerful video tools that actually let you direct your vision, you need to try Higgsfield. It has completely changed my workflow!

p.s. That new ''Cinema Studio'' is pure cinema...omg!

Extremely shady company with even more shady discount deals. The rug pulls consist of removing NanoBanana PRO 2K and Kling. Therefore, I will be cancelling my subscription and demand a charge back under protection of EU consumer laws.

I had a very bad experience with this service.

I wanted to buy a monthly subscription, but by mistake I was charged for a yearly plan — $108. I realized this error very fast and stopped using the service immediately. I also contacted support right away.

Even though I explained everything, they refused to refund my money because I used some credits. But I used them before I even understood I was charged for a full year. This was not intentional.

What makes me even more upset is that I later found out that other people had the same problem — many users accidentally get charged for a yearly plan and then can’t get a refund. So this is not only my case.

Support answers very slowly and always just sends the same policy text without trying to really help.

This situation feels very unfair. I did not want a yearly subscription, and now I lost a big amount of money.

Be very careful with this service and with their subscription system.

I subscribed to Higgsfield on 24th Nov after seeing a Black Friday offer, they show something and charge something else and I never received proper support. It has been several days, and my emails are unanswered. I haven’t used any credits and should be eligible for a refund under their own policy, but no one is responding. Very disappointing experience.

Terrible business ethics, outrageous prices & deplorable customer service. They will seem engaged & attentive but extremely inaccurate response times and nothing but a lack of accountability in their discord community when addressing concernd customers. Good luck with getting anyone worthwhile to attend to your performance issues imagine a bigger matter like a over charge or a work deadline you must make. Find a better option, save yourself the head ache.