Some of the options are a little bit more complicated for a first-time user or in or inexperience designer. Most of the generated images are close to what I request, but there are a few that did not c... See more
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My experience was great! The staff and the whole community were very helpful and supportive. You can learn alot about AI, filming, etc. The amount of features and tech higgsfield offers is jus... See more
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I purchased subscription, using it, Image generation is awesome and good. Video generation took a lot of credits and slow. I will re-write the review after 3 months of use.
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I just started using this programme. I had some technical issues and was frustrated i couldnt speak to a live agent, however going through the support process great. Response was pretty fast and eff... See more
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4.0
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unlimited
So far I'm happy
So far I'm happy, but not very happy with how Higgsfield MCP not letting me use Claude to use the unlimited generation for Seedance 2.5.
August 15, 2026
Reply from Higgsfield AI
Hello, and thank you for the review
We are glad you are happy with the platform so far. On your point about the MCP, unlimited generation, including for Seedance 2.5, is currently available on the higgsfield.ai web platform rather than through the MCP integration or via Claude, so that is why you are seeing the difference there. We understand the wish to have it work across both, and we have shared that with our team as we keep expanding what is possible. Our support is also happy to walk you through where unlimited applies so you can make the most of it in the meantime.
Whenever you need us, our Discord community and support@higgsfield.ai are always there for you. Additionally, you can check our academy to explore courses and get even more out of the platform.
Higgsfield Support Team
Unlimited promotion for Seedance 2.5…
Unlimited promotion for Seedance 2.5 stopped working half through the advertised period. Customer support didn't help and didn't solve, claiming they were overwhelmed by the amount of customers reaching. My feeling is - they didn't estimate correctly the amount of users signing for their Unlimited offer and the manually slowed/paused the system. Higgsfield overall is a good platform but their strategy is to care about you only until you sign up, after u become their user you will be down-prioritised.
August 5, 2026
Reply from Higgsfield AI
Hello, and thank you for the feedback, and for the words about the platform overall, which we appreciate.
On what happened during your promotional period, nothing was paused or slowed by hand at any point. Unlimited work passes through one pool shared by everyone using it, and that arrangement stayed exactly as it was throughout. What moved was the load on it, as a considerable number of new users joined the platform over recent weeks and the number keeps rising, and a shared pool carries all of that at once, which is why runs began coming back much later into your period than at the start of it. Every account is handled at the same level within that pool, and the only generations placed ahead of it are ones paid for with credits.
More capacity is being added behind it now, and bringing turnaround times back down is where that work is directed.
We would like to look at your runs and what remains of your access. Please write to us at support@higgsfield.ai with the subject line 1708REVIEW17, along with the email address linked to your Higgsfield account, and our team will review both and come back to you directly.
Higgsfield Support Team
Using Higgsfield for generating IA…
Using Higgsfield for generating IA videos, and they advertise unlimited generation on Seedance 2.5 for 14 days, however, after 3-4 days, you're stuck on processing and can't generate anything anymore. Everybody is having the same issue. Don't be scammed by them!
August 14, 2026
Unprompted review
Reply from Higgsfield AI
Hello, and thank you for flagging this.
Unlimited work goes through one pool shared by everyone using it, and every account is handled at the same level within that pool, with only credit generations queued ahead of it. That arrangement has not changed, but the load on it has grown sharply over recent weeks as more people joined the platform, and a shared pool carries that directly, which is why runs that returned quickly at the start of your period began sitting in processing for far longer. Capacity is being added behind it now, and bringing those times down is where the work is going. Where a generation does not complete at all, the credits for it are returned to your balance automatically.
We would like to look at your account. Please write to us at support@higgsfield.ai with the subject line 1708REVIEW18, along with the email address linked to your Higgsfield account, and our team will review the runs recorded inside your window and come back to you directly.
Higgsfield Support Team
scam company stay away
Update - Why you guys marketed unlimited plan , if you don't have servers which can handle the load? It's like taking money from everyone to buy the servers and their unlimited time finishes by then 🙄People already lost lot of subscriptions since you guys over promised and stuck with your support team in discord. Don't sell if you can't make it work
scam company. Never believe their unlimited offers and any promotions. Their t&c always change and you will not get refund even if you try to generate anything and it gets stuck. The agents in discord channel , always say contact Theo who never responds and your unlimited time finishes with stuck output.
August 14, 2026
Unprompted review
Reply from Higgsfield AI
Hello, and thank you for sharing this.
Unlimited work passes through one pool shared by everyone using it, and every account is handled at the same level within that pool. The load on it has grown sharply over recent weeks as more people joined the platform, and a shared pool carries that directly, which is why runs have been taking far longer to come back than they should. Capacity is being added behind it now, and bringing those times down is where the work is going. Where a generation does not complete, the credits for it are returned to your balance automatically, so a stuck run does not cost you anything.
On reaching us, there is a direct route to the team. Please write to support@higgsfield.ai with the subject line 1708REVIEW21, along with the email address linked to your Higgsfield account. Messages carrying that subject line come straight to us, and our team will review the runs on your account and come back to you directly.
Thank you for taking the time to write, and we hope to hear from you.
Higgsfield Support Team
Heavy limitation fake unlimited claim…
Heavy limitation fake unlimited claim 500$ i can get this unlimited for a year if 50 videos take a week to generate 500 take 10 or 20 weeks even if this was true unlimited.
So lot of bullshit 5 min to check an id of an image really?!?!
No i do not want ur reply
August 7, 2026
Reply from Higgsfield AI
Hello, and thank you for raising this. We would like to explain what sits behind the wait, and then look at your account with you.
Runs made with Unlimited access are placed in a shared pool, while runs that spend credits are queued ahead of it, and that arrangement has not changed. What has changed is the load on it. The number of people generating on the platform has grown considerably over recent weeks and continues to grow, and a shared pool feels that directly, so processing times have lengthened. We are adding capacity to bring those times down and hold them steady, and it is a priority for us at the moment.
If you would like us to look at the wait times recorded on your account, please write to us at support@higgsfield.ai with the subject line 1308REVIEW01, along with the email address linked to your Higgsfield account, and our team will review your recent runs and come back to you with what they show.
Higgsfield Support Team
bad service
they say their stuff is unlimited when it takes them 10-12 hours to finish one video, frustrating experience and they are a bunch of scammers w the marketing
August 13, 2026
Unprompted review
Reply from Higgsfield AI
Hello, and thank you for sharing this.
Generations made with Unlimited access share one processing pool between everyone using it, while generations paid for with credits are queued ahead of that pool. The arrangement has stayed the same, but the demand on it has not. The number of people creating on the platform has risen sharply over recent weeks and keeps rising, and a shared pool absorbs that directly, which is why runs are taking longer to come back than they did. We are putting more capacity behind it to bring those times down and keep them stable, and that work is under way now.
While it settles, credits are the faster route for anything you need back promptly, and Unlimited is best used where volume of attempts matters more than the speed of any single one.
We would also be glad to look at your own generation times. Please write to us at support@higgsfield.ai with the subject line 1308REVIEW05, along with the email address linked to your Higgsfield account, and our team will review your recent runs and come back to you with what they show.
Higgsfield Support Team
The service lures new users with…
The service lures new users with promises that it doesn't fulfill in the end. They promise two weeks of unlimited generation on new models, but at the end of the generation, either they are not generated at all, or they are generated for so long that they can reach one video in 24 hours. Complete lack of support and some kind of feedback. The worst service.
August 13, 2025
Unprompted review
Reply from Higgsfield AI
Hello, and thank you for setting this out. Two parts of it deserve a straight answer.
Unlimited access runs through a single pool shared by everyone using it, while generations paid for with credits are queued ahead of that pool. That structure has held steady, but the volume passing through it has grown sharply over recent weeks as more people join the platform, and a shared pool takes the weight of that directly, which is why runs have been coming back slower than they should. We are adding capacity behind it now to bring those times down and keep them there. Where a generation does not complete at all, the credits for it are returned to your balance automatically.
We would like to make sure your messages have reached us. Our team is at support@higgsfield.ai, and if you write with the subject line 1308REVIEW06 along with the email address linked to your Higgsfield account, your message comes straight to the team and will be answered directly.
We would like to look at the generations on your account as part of that, so please include anything you remember about when you started them.
Higgsfield Support Team
It's a scam in all rule
I bought the Seedance 2.5 special offer which supposedly granted 7 days of "Unlimited" Seedance 2.5 gens. I went fine for the first 24 hours but then the generating time for each gen went from 10-15 minutes to a freaking 10 hours. It's is a scam platform, avoid at all costs!!!
August 12, 2026
Unprompted review
Reply from Higgsfield AI
Hello, and thank you for raising this. Watching generation times stretch out during a window you paid for is a poor position to be in, so here is what has happened.
Unlimited generations pass through one pool shared across everyone using it, while generations paid for with credits are queued ahead of that pool. The structure has not changed, but the demand on it has risen dramatically over recent weeks as the number of people creating on the platform keeps growing, and a shared pool feels that immediately, which is why runs that came back in minutes at first began taking longer. We are adding capacity behind it now to bring those times down and hold them steady.
Since your access runs for a set period, we would like to look at your account specifically. Please write to us at support@higgsfield.ai with the subject line 1308REVIEW07, along with the email address linked to your Higgsfield account, and our team will review the runs recorded against your offer window and come back to you directly on what they show.
Higgsfield Support Team
Check the BBB rating
I’m leaving this review as I have already waited 45 mins. for just 8 popcorn images on the unlimited plan I thought would be great. I used to be able to produce many images just a month ago. As a result of my favorite model’s downfall, I have committed to leaving reviews where I can.
I purchased a two-year Higgsfield plan specifically because I wanted predictable access to the service without constantly having to purchase additional credits. This two year plan was a great deal, absolutely. Unfortunately, changes to the service have increasingly undermined the reason I committed to such a long subscription in the first place.
Generation speed is one of the biggest problems. Some models that initially generated in around one minute can eventually take 15–45 minutes after only two or three months of using the service. Other users have tested and reported similar differences between newer and older accounts. We don’t know exactly what causes this. It could be cumulative usage, account age, prioritization, throttling, or something else. What we do know is that the difference can be enormous.
Higgsfield frequently attributes long waits to “peak hours,” but that explanation does not reflect my experience. I’ve used notoriously slow models at 4 a.m., 11 a.m., 5 p.m., midnight, and other times throughout the day, and the waits remain consistently long. Other users have reported similar experiences. When users repeatedly observe something that doesn’t seem to correspond with the company’s explanation, it becomes difficult to trust what we’re being told.
This becomes especially troubling because Higgsfield also has credits. When unlimited generations become dramatically slower, using credits can become the practical way to avoid those waits. I cannot say whether this is intentional, but the financial incentive created by the system is obvious: degrading the usefulness of unlimited generation can push paying subscribers toward spending additional credits. From a customer’s perspective, that feels incredibly shady.
Popcorn makes this even worse. It originally allowed effectively unlimited concurrent image generation, which helped compensate for long generation times because you could continue submitting work while waiting. That was later reduced to only eight concurrent images. Combine an eight-image limit with 15–60 minute generations and suddenly a feature that was one of the reasons to pay for Higgsfield becomes substantially less useful.
I’m now facing the possibility of running out of credits this month, despite having purchased a two-year subscription specifically because I wanted to avoid repeatedly paying for more credits. That is what has turned my frustration into genuine anger. I committed money to Higgsfield based on the value and functionality of the service I was purchasing, only to watch limitations and performance change afterward in ways that can make additional spending increasingly attractive or necessary.
There are reliability problems as well. Individual models occasionally stop working, and I’ve experienced an instance where the entire site went down. Outages happen, but combined with the other issues, they contribute to a service that doesn’t always feel dependable.
Customer service and community moderators are generally polite, but complaints and suggestions frequently receive some variation of “we’re taking your feedback into account.” After hearing this repeatedly while seeing little evidence of recurring complaints resulting in meaningful changes, it begins to feel like a stock response rather than meaningful engagement.
Higgsfield has genuinely impressive technology. That’s what makes this so frustrating. I don’t expect unlimited computing resources, zero outages, or instantaneous generations. I expect transparency and reasonable treatment as a paying customer, particularly after committing to a two-year plan.
If sustained usage affects generation priority, explain it. If certain models routinely take 15–17 minutes regardless of the time of day, don’t repeatedly attribute the problem to peak hours. If unlimited Popcorn generation is being reduced to eight concurrent images, clearly communicate what is changing. And if the practical solution to increasingly slow “unlimited” generations is spending additional money on credits, customers deserve to understand that before committing to a long-term subscription.
I bought two years of Higgsfield because I wanted to avoid constantly buying more credits. The fact that changes to the service may now cause me to run out of credits anyway is exactly why I can no longer recommend it.
August 10, 2026
Unprompted review
Reply from Higgsfield AI
Hello, and thank you for a review of this depth.
Every account is treated on the same footing. Unlimited generations pass through one pool shared across everyone using it, while generations paid for with credits are queued ahead of that pool, and that arrangement applies identically whoever is generating and whenever they started with us. What has moved is the load. The number of people creating on the platform has grown sharply over recent weeks and continues to grow, and a shared pool carries that weight directly, which is why runs that once returned quickly have been taking far longer. We are adding capacity behind it now, and bringing those times down and holding them steady is where the work is going.
Thank you for the feedback. Concurrency there and how the change was communicated have both gone to the team that owns it, with your review attached so they read it in your words instead of a summary of them.
We would also like to look at your account specifically, given how long you have been with us and what you have described about your recent runs. Please reach out to us at support@higgsfield.ai with the subject line 1308REVIEW10, along with the email address linked to your Higgsfield account, and our team will review your generation times and come back to you directly.
Thank you again for the time you put into writing this.
Higgsfield Support Team
Signed up for an "unlimited" plan
Signed up for an "unlimited" plan. It worked for about a day. Glad I only signed up for a month and not a year.
What the reply to my message shows is either (1) Whoever is writing the responses has no idea just how bad their own service is and how it takes hours for a single generation (if at all), or (2) They are fully aware just how bad their service is, they just don't care when trying to downplay it.
The service is basically a non-functional service at this point.
August 11, 2026
Unprompted review
Reply from Higgsfield AI
Hello, and thank you for the feedback.
Unlimited generations pass through one pool shared across everyone using it, while generations paid for with credits are queued ahead of that pool. The arrangement has not changed, but the demand on it has grown significantly over recent weeks as more people join the platform, and a shared pool carries that directly, which is why runs that came back quickly at first have been taking longer since. We are adding capacity behind it now to bring those times back down and keep them steady.
If you would like us to check what your account shows, please write to us at support@higgsfield.ai with the subject line 1308REVIEW11, along with the email address linked to your Higgsfield account, and our team will look at your recent runs and come back to you with what they find.
Higgsfield Support Team
Good apps but false promise
Good apps but false promise . One of the biggest scammer in Content AI. Deliver what you say if unlimited keep it . If not tell it from start. Personally dont fall for there offers try different platform cheaper. There only hook is marketing and unlimited offers spread and then they pull the plug because there is no direct line of communication
August 13, 2026
Unprompted review
Reply from Higgsfield AI
Hello, and thank you for the feedback, and for the kind words about the apps.
On Unlimited access, generations made with it pass through one pool shared across everyone using it, while generations paid for with credits are queued ahead of that pool. Nothing in that arrangement has been altered, but the demand on it has risen sharply over recent weeks as the number of people creating on the platform keeps growing, and a shared pool carries that weight directly, which is why runs have been slower to come back than they were. We are adding capacity behind it now to bring those times down and keep them steady.
On reaching us, there is a direct line and we would like you to have it. Our team can be contacted at support@higgsfield.ai, and messages there are answered by the support team. If you write with the subject line 1308REVIEW12, along with the email address linked to your Higgsfield account, your message comes straight to us and our team will look at what is happening on your account and come back to you directly.
Higgsfield Support Team
Paid for a full day of Unlimited — lost most of it to an outage, then dismissed by support
I paid for a full day of Unlimited Seedance access. It worked for only a couple of hours, then generations got stuck on “processing” and stopped completing. I reported it in real time to your agent Jason — the timestamp is in your own system — but nothing was fixed. Seven hours passed with no resolution while I was still paying for Unlimited access I couldn’t use. This was during a widely reported outage, not a problem on my end.
When I followed up, your agent Cole dismissed the entire situation — told me “the access was used” and that generations were merely “slower than expected,” and refused both a refund and a replacement day. That is not an honest description of a service that sat frozen for hours.
So I’ll ask plainly: what gives you the right to keep a customer’s money for a full day of access you did not deliver? All I asked for was fair — either extend my access by one properly working day, or refund me. Instead I was brushed off.
Disappointing handling, especially from a platform currently running a global festival to attract filmmakers.
Ticket reference: YJPZVR-4YLLP
August 11, 2026
Unprompted review
Reply from Higgsfield AI
Hello, and thank you for setting this out with the detail you have, including the ticket reference, which makes your case straightforward for us to find.
We would like this looked at again from the beginning, and not answered in the same terms you have already had. Ticket YJPZVR-4YLLP is being taken back for review, covering the generations submitted during your day of access, what each of them did, and the request you made afterwards.
So that our team can come back to you on it directly, please reach out to us at support@higgsfield.ai with the subject line 1308REVIEW13, along with the email address linked to your Higgsfield account. Messages carrying that subject line come straight to the team handling this.
Thank you for raising it, and we will come back to you with where we land.
Higgsfield Support Team
The unlimited plan is very limited
The unlimited plan is very limited. Last time they had a unlimited plan with Seedance 2.0 they ran into the same issue. Queue times after first 1-2 days skyrocketed from 10 minutes per generation to 4 hours per generation.
And if you complain they'll just tell you to wait, took 7 days to fix last time and if you are on a 7 day unlimited plan then that's already gone.
And ofc they will do nothing to help compensate you with it. The only company that will refuse to compensate you for a problem that's on their side, it's the only company that has given me such low quality customer service.
What other service would you be fine with them ruining the feature you paid for and then you aren't even compensated for it. For an issue THEY caused.
they say it'll be fixed, but it takes days to do so. And I have a 7 day unlimited plan. 3-4 days is already more than 50% of what i paid for
One of the worst queue times and lack of actual support for the issue that´s on their end that they know of to try to save money
August 12, 2026
Unprompted review
Reply from Higgsfield AI
Hello, and thank you for putting this so directly.
On what is behind it, Unlimited generations pass through one pool shared across everyone using it, while generations paid for with credits are queued ahead of that pool. The demand on that pool has risen sharply over recent weeks as the number of people creating on the platform keeps growing, and it carries that weight directly, which is why runs that returned in minutes at the start of your window have been taking far longer since. Capacity is being added behind it now, and reducing those times is where the work is going.
We would like to look at your account with that in mind. Please write to us at support@higgsfield.ai with the subject line 1308REVIEW15, along with the email address linked to your Higgsfield account, and our team will review the runs recorded inside your window and come back to you directly.
Higgsfield Support Team
Good 😊😊😊😊 Great Unlimited
August 12, 2026
Reply from Higgsfield AI
Hi there, and it makes us smile to hear from you
We are so glad you are enjoying the platform, and that the unlimited option is working out well for you. Giving you room to create freely is exactly what we hope for, so knowing it is landing that way for you means a great deal. There is always more to explore whenever you are ready.
Whenever you need us, our Discord community and support@higgsfield.ai are always there for you. Additionally, you can check our academy to explore courses and get even more out of the platform.
Higgsfield Support Team
❌ Absolute bait-and-switch. Killed the platform for power users.
I subscribed to the Ultimate Plan specifically for the multi-model generation and the ability to run multiple concurrent unlimited jobs (up to 4 at a time). It worked great for a while, but they just pulled a massive bait-and-switch overnight.They have now enforced a hard, throttled restriction of just ONE single concurrent unlimited video, image, or audio generation at a time across the entire shared queue. They are effectively holding the workflow hostage to force users to burn through paid credits just to multitask or batch jobs.Slowing down the unlimited queue to a grinding halt completely defeats the purpose of paying for a premium tier. If you actually need a reliable platform for a heavy workload, skip Higgsfield. They will change the rules and throttle your speed the second it becomes inconvenient for their servers. Unusable now.
Edit : support reached out and solved my issue.
August 10, 2026
Unprompted review
Reply from Higgsfield AI
Hello, and thank you for setting this out in such detail.
To be clear on the queue, we do not throttle Unlimited generations. Runs made with Unlimited access are placed in a shared pool, while runs that spend credits are queued ahead of it, and conditions on the model provider's side affect how long any individual run takes to come back. It is not something we adjust to move people toward spending credits.
On the concurrent generations available to you, we would like to check that against your account and see exactly what applies on your plan. Please reach out to us at support@higgsfield.ai with the subject line 1208REVIEW04, along with the email address linked to your Higgsfield account, and our team will look into your concurrency and come back to you with what they find.
Your feedback has been passed to our team as well, and we appreciate the detail you put into it.
Higgsfield Support Team
🚨❗Paid $831 for "33-DAY UNLIMITED" Ultra annual — got NONE, then asked $120/day for the same thing❗🚨
❗절대 속지 마세요 — DO NOT BE FOOLED❗
🚨 ADVERTISED "33-DAY UNLIMITED SEEDANCE 2.5" — NOT INCLUDED IN MY ACCOUNT 🚨
I purchased the Ultra annual plan on Aug 9, 2026 ($831.60, Invoice ZMOZIKAP-0001) through Higgsfield's own personal-discount funnel. That checkout page - and the pricing page to this day - displays "33-DAY UNLIMITED SEEDANCE 2.5" inside the Ultra plan card as an included feature. Higgsfield's own "Unlimited Generations" policy states: "The duration of Unlimited access is always clearly shown on the pricing page", and that N-Day Unlimited "requires an active subscription" - nothing else.
❗Yet my account received NO unlimited access at all. When I toggle "Unlimited mode" on the Seedance 2.5 page, I get a purchase dialog asking $120 for 1 day, $280 for 3 days, or $540 for 7 days - on top of the $831.60 I already paid for the plan that advertises this exact benefit.❗
I emailed Higgsfield customer support twice on Aug 11, within the 7-day refund window. No reply yet. I have screenshots of everything: the sponsored ad, the pricing badge, the policy popup, the discount checkout funnel showing the 33-day badge, and the $120-per-day dialog.
⚠️ I was sold something that does not exist on my account. I have lost trust in this service and I want a FULL REFUND of $831.60 to my card - not credits, not a partial fix. If it is not processed, I will proceed with a card dispute and consumer-protection reports. Account username: craftsmanworm1759.
August 11, 2026
Unprompted review
Reply from Higgsfield AI
Hello, and thank you for setting this out with the detail you have. We can see you have already written to us, and your messages will be picked up, so nothing is sitting unanswered from here.
On how the Unlimited campaigns work, each one runs across a defined period with its conditions published on our Pricing page, and the range of offers is refreshed as new campaigns launch. What is live on a given account is listed under Profile → Manage Account → Subscription → Active Unlimited models, with the models covered and the dates each one applies between, so you can see exactly what was attached to your subscription and until when.
We would like to take your case through a manual review and go through all of it with you, including what was applied at the point of purchase and the request you have raised. Please reach out to us at support@higgsfield.ai with the subject line 1208REVIEW06, along with the email address linked to your Higgsfield account.
Thank you for taking the time to write this out, and we look forward to sorting it out with you.
Higgsfield Support Team
Higgsfield resolved the issue professionally and refunded me
I’m updating my original review because I think it’s only fair to share the full outcome.
My initial issue was with the 14-day Unlimited Seedance 2.5 offer. While testing the platform, I didn’t realise that I had to specifically select the Unlimited option, so 178 of my 3,000 credits were used. On mobile, I found the distinction between the promotional Unlimited access and normal credit usage quite confusing.
I contacted Higgsfield because I had only been testing the platform and wasn’t actually ready to use the subscription properly yet. Initially, my refund request was declined because their policy normally does not allow refunds once credits have been used.
However, after further communication, Higgsfield reconsidered my case and approved the refund, which is now being returned to my account.
I have to give credit where it is due: their support team remained professional throughout the conversation, listened to my explanation, and ultimately resolved the matter fairly.
What impressed me even more was that they didn’t just process the issue and disappear. They encouraged me to come back when my construction project reaches the post-production stage and even offered to help me choose the right plan, models, MCP and Supercomputer setup when I return.
I still think Higgsfield could improve the onboarding around Unlimited promotions—particularly making it clearer that Unlimited mode needs to be specifically selected so new users don’t accidentally consume credits. A simple tutorial or warning would solve most of that confusion.
But the way the company ultimately handled my case has completely changed my impression of their customer support.
The technology itself was already impressive, which is why I wanted to use Higgsfield in the first place. Now, after seeing how professionally they resolved the problem, I will genuinely be coming back when I start the post-production stage of my project.
Credit to Tim and Jason from Higgsfield for listening and making things right.
August 11, 2026
Unprompted review
Reply from Higgsfield AI
Hello, and thank you for taking the time to update your review 💚
We are really glad that after talking it through, we could reconsider your situation and make a one-time exception to approve your refund, even though our policy normally does not allow one once credits have been used. Your feedback about the onboarding around Unlimited promotions is well taken too, particularly making it clearer that Unlimited mode needs to be selected so new users do not use credits unintentionally, and we have shared it with our team, as a simple tutorial or prompt is exactly the kind of improvement we like to explore. Our academy is also a great place to get familiar with these details. It means a lot that you plan to return for the post-production stage of your construction project, and we would be glad to help you choose the right plan, models, MCP, and Supercomputer setup when you do. Tim and Jason will be delighted to hear your kind words, and we will be sure to pass them along.
Whenever you need us, our Discord community and support@higgsfield.ai are always there for you. Additionally, you can check our academy to explore courses and get even more out of the platform.
Higgsfield Support Team
Fake Unlimited Generations
Fake Unlimited Generations
Do not fall in the trap of buying any of their subscriptions where they say u get unlimited generations with X model. They are total scammers. I need to wait for a generation 50 minutes.
Never buy a subscription again.
August 8, 2026
Unprompted review
Reply from Higgsfield AI
Hello, and thank you for raising this. We would like to explain what sits behind the wait you have run into.
Unlimited generations and credit generations are queued differently. Runs made with Unlimited access go into a shared pool, while runs that spend credits are placed ahead of that pool, and this is noted on the toggle when you hover over it. How long any single run then takes also depends on how busy the platform is at that moment and on conditions at the model provider, both of which sit outside the toggle setting.
What this means in practice is that the two are worth using for different things. When a deadline is involved, generating with credits will bring the result back sooner. When you are exploring an idea and want to run many variations of it, Unlimited gives you the volume of attempts without the cost, and the wait between them matters far less.
We would also be glad to look at the wait times recorded on your account. Please write to us at support@higgsfield.ai with the subject line 1108REVIEW01 and the email address linked to your Higgsfield account, and our team will review your recent runs and come back to you with what they show.
Higgsfield Support Team
Unlimited generations is just a marketing trick
Unlimited generations is just a marketing trick.
We paid $100 for one month specifically to get unlimited generations with Seedance 2.5, but in practice we have to wait around 30 minutes for almost every generation. It doesn’t matter whether we use the platform in the morning, afternoon, or in the middle of the night - generation times are consistently extremely slow.
I could understand Seedance 2.5 being overloaded occasionally because it is a newer release, but we also tested Seedance 2.0 and experienced basically the same waiting times. At that point, calling the plan “unlimited” feels very misleading when the service is throttled so heavily.
Another frustrating issue is the way credits are handled. While generating videos, the interface can suddenly switch the generation option from unlimited mode to using credits. If you don’t notice the change, you can end up spending credits without intentionally choosing to do so.
For a $100/month subscription, this is extremely disappointing. The whole experience makes it feel like the platform is designed to push users toward spending additional credits rather than actually providing a useful unlimited plan.
Based on our experience, I cannot recommend Higgsfield. If you are considering paying for the unlimited plan, be aware that “unlimited” does not necessarily mean fast or unrestricted generations in practice.
I will never come back to this platform again.
August 11, 2026
Unprompted review
Reply from Higgsfield AI
Hello, and thank you for setting your experience out in this much detail.
Runs made with Unlimited access are placed in a shared pool, while runs that spend credits are queued ahead of it, and conditions on the model provider's side then affect how long any individual run takes to return.
On the switch to credits, we do not change the mode on a generation once you have set it. What a run will use is shown to you before it starts, with the credit cost displayed on the generate button when credits apply and no cost shown when the run is covered by Unlimited access, so the conditions are always visible at the point of generating. If you saw a credit cost appear on a run you had set to Unlimited, we want to look at that rather than leave it as a difference of impressions.
Please reach out to us at support@higgsfield.ai with the subject line 1108REVIEW02, along with the email address linked to your Higgsfield account, and our team will go through both your waiting times and the runs where credits were used, and come back to you with what the records show. Your feedback has been passed to our team as well.
We understand your decision, and we would rather you had it looked at properly than leave it here. Whatever you choose, we wish you well with your work.
Higgsfield Support Team
Commenting on Higgsfield
The things they are doing well are offering trials at a lower cost or even for free.
I also like the unlimited mode offered by this platform. However, what I dislike is that even though I have paid for the Ultra plan and have access to unlimited mode for Seedance 2.5, it can take an entire day to generate just three scenes. This could be improved by providing faster generation times, allowing users to create more scenes and finish their movies or other projects more efficiently.
Another thing I dislike is the number of restrictions. I haven't noticed many restrictions with prompts, but the most frustrating ones are the restrictions on image and video references. OpenArt and AZ8 Art do not have these kinds of restrictions. This is very frustrating because, for example, I can't continue using the video extension feature.
It would be great if you could reduce these restrictions, especially for image and video references, and improve the generation speed. This would make the platform much more useful and enjoyable for users.
August 7, 2026
Unprompted review
Reply from Higgsfield AI
Hello, and thank you for such a considered review, and for setting out both the parts that work for you and the parts that get in your way.
Runs made with Unlimited access are placed in a shared pool, while runs that spend credits are queued ahead of it, and conditions on the model provider's side affect how long any individual run takes to return. For a project built scene by scene, the approach that tends to work best is using both together, with Unlimited for exploring and settling on a shot, and credits for the scenes you need back quickly so the edit can keep moving. Seedance 2.5 is also worth working with for this kind of sequence, as it holds continuity across longer runs, which usually means fewer attempts to arrive at a usable scene. We run our own IP protection checks before a generation starts, so an input that is not eligible is flagged at the point of upload rather than after credits have been spent. The generation then passes through further checks on the model provider's side, which is why something that clears the first stage can still be flagged later. Where that happens, the credits are returned to your balance automatically.
On continuing work from existing material, our editing tools and the apps on the platform are worth trying alongside the video extension route, as they approach the same task differently and often get you further with the footage you already have.
We would also like to look at the specific references that were flagged for you. Please reach out to us at support@higgsfield.ai with the subject line 1108REVIEW07, along with the email address linked to your Higgsfield account, and our team will take your case through a review and come back to you directly.
Thank you again for taking the time to write this out.
Higgsfield Support Team
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