High Class Touch - Home Decor Reviews 

Lovely items: they look terrific. But delivery took much longer than I expected and it would be better to earn customers more clearly when they place the order

Great product as I always order from HCT its unique & elegance pice of collection.

Very nice customer service. Highly recommend purchase from here

Lovely lady runs the shop- small bussiness with big love to the detail

Beautiful products , excellent customer service , staying in touch and providing information, when I was unsure of delivery time , the delivery address was changed without hesitation! Arrived the next day . My friends loved their presents and I cannot wait to order some bits for me !
10/10

As promised Elegant and high quality staff. Zulima is very professional. Highly recommended

Excellent products and clear communication

Excellent products and services

I received my purchase on time and in immaculate condition. The quality is outstanding. I am very happy I have found this company.

I love the products, but it’s a shame the products are abroad and not in the UK, hence the delay in delivery. However, I will definitely purchase again.

Perfect product love my new side table,lots of items I want so I will be shopping again asap. Thank you 😊

I always buy from High class homes the products are unique and of high quality. The service is so personnal and excellent. Will keep buying from this place.

I ordered some beautiful spoons for my friends birthday arrived..the consignment was held up in customs but Zulima went over and above to get them to me..keeping me informed on a daily basis and at the last minute personally sent them by special delivery to arrive in time..exceptional service

Exceptional service , from placing the order to after delivery . Very happy with the service and highly recommend!

Wow, High Class Touch, what a great find for the most beautiful and unique home accessories. I couldn’t be happier with my order and the quality of my purchase, just stunning and so happy. Great customer service and quality of products. I would highly recommend and will definitely be purchasing some more beautiful home accessories in the near future.

Please avoid this seller - poor quality items and illegal policies. First order had a faulty damaged item, had to argue with seller to get a return as was first denied it. Marble tray and gold apple discoloured after several months only - no other decor I have ever had has done this. I bought new ones and she tells me because they are on sale they are non-returnable!
This is also against UK law. She also charges 5% fee - Re-stocking fees are actually illegal. Under UK distance selling regulations she should be accepting returns without a fee and should definitely be taking returns on faulty or sale items - she directed me to her policies on her website but does not seem to understand policies are not legally binding if they are not in line with the law. Don't know how long they have been trading in the UK but their policies are not in line with UK distance selling regulations at all! All round disappointment with illegal policies, terrible customer service and very over priced poor quality items. Please please avoid.

She replied below to confirm they do not take returns on sale items - this is against the law! Strongly suggest High Class Touch gets legal advice!

Whatever I bought from High Class Touch is top quality. Zulima is very professional always ready to help and she does that with professionalism but at the same time with a friendly touch. The tray with the stand I bought recently is absolutely beautiful and Zulima went out of her way to get the tray for me. I am a returning customer and I always introduce Zulima and her company to friends and family and I will continue to do my purchases from High Class Touch

Excellent service and excellent products, delighted with the purchase and was kept informed regarding delivery, would highly recommend this company, will be buying again very soon, too many beautiful products to choose from