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Rated 5 out of 5 stars

I was in desperate need for Calcium capsules and placed an order to receive it the next the day. Super speedy and a delighted to get it processed online with ease.

Rated 5 out of 5 stars

I am eighty six years of age and have used Higher Nature products for as long as I can remember. Those which I use regularly are omega capsules, vitamin D, zinc, astazanthin, visual eyes, sometimes a... See more

Company replied

Rated 5 out of 5 stars

I’ve been using Higher Nature for my vitamins and supplements for many years. The products are of the best quality and those I use for my eye care have been proved to be of benefit from hospital appoi... See more

Company replied

Rated 5 out of 5 stars

user friendly web site availability or nutritionalist's for advice most important I can trust the ingredients which you use which includes what the capsulecovers are made off, et cetera Members di... See more

Company details

  1. Fitness and Nutrition Service
  2. Vitamin and Supplements Store

Written by the company

At Higher Nature we take pride in providing you with great service and the best quality and most effective natural supplements possible. When it comes to health, only the best nutrition will do. We research all our ingredients and their ingredients rigorously so you don’t have to. If we don’t believe an ingredient works, we don’t use it. When you choose Higher Nature, you can be assured that you are buying supplements of the highest quality.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

17K reviews

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Replied to 50% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Great Products

Easy to order online. Great range of product. Discount for members. Good delivery time. Have purchased Higher Nature products for many years.

March 22, 2023
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Reply from Higher Nature

Dear Margaret

Thank you for the great review! We’re so happy you love our products.

Higher Nature

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Rated 5 out of 5 stars

Easy ordering & great service

I always have great service from the HN team. I use the freephone number and the team member I spoke to recently was so helpful. She changed my email address as requested and helped me choose my free gift for renewing my membership. My order was taken efficiently and I received it less than 48 hours. I highly recommend Higher Nature, great products plus offers and discounts with membership.

March 2, 2023
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Reply from Higher Nature

Thank you so much for your kind words. I am so pleased that you have received a great service when speaking with one of our Customer Service team.

Higher Nature

Rated 5 out of 5 stars

Winter essentials!

My supplements arrived as promised. And they're great quality at a good price. So I trust Higher Nature. I couldn't get through the winter without my extra Vitamin C!

March 17, 2023
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Reply from Higher Nature

Dear Liz

Thanks for the awesome review

Higher Nature

Rated 5 out of 5 stars

Happy to use this company directly

Good quality products. Turns up OK and never had any problems. Have been using for some time. Can't always get everything, as some things out of stock. Also price's gone up a lot. But hasn't everything.
Will keep using for general vitamins.

March 1, 2023
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Reply from Higher Nature

Dear Kate

Thank you for the feedback, we have experienced some supply chain issues which we are working hard to resolve. We are making progress on many fronts and will soon return to the service and supply you have enjoyed for many years.

Higher Nature

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Rated 5 out of 5 stars

Satisfied customer. …

I have always found Higher Nature products and services excellent.

January 8, 2023
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Reply from Higher Nature

Dear Mrs Blizard

Thanks for the awesome review

Higher Nature

Rated 5 out of 5 stars

It feels different to a few years ago

It feels different to a few years ago - don't feel so comfortable with it. Old voices gone - people you felt you knew. Often not got at least two or three thing I'm wanting.

February 24, 2023
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Reply from Higher Nature

Thank you for your feedback. We appreciate all feedback whether good or bad as it allows us to continue reviewing the service that we provide to our customers.
Higher Nature

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Rated 5 out of 5 stars

Very good

I ordered online and found the website easy to use to find what I wanted and delivery was quick. Very pleased.

February 22, 2023
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Reply from Higher Nature

Dear Sarah

Thank you for the great review!

Higher Nature

Rated 5 out of 5 stars

Always great service at Higher nature

Always great service at Higher nature. Excellent website, easy to navigate. Great prices too.

February 21, 2023
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Reply from Higher Nature

Dear Mrs Lightfoot

Thanks for the awesome review. I'm pleased that you have received a great service!

Higher Nature

Rated 5 out of 5 stars

Great service and would recommend to…

Great service and would recommend to there to get their omega 3 capsules from here!

February 21, 2023
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Reply from Higher Nature

Dear Miss Panesar

Thank you so much for your positive review! We are happy to hear that you like our Omega 3 capsules

Higher Nature

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Rated 1 out of 5 stars

Have been ordering same herbal remedies…

Have been ordering same herbal remedies for the past 10 years - last year was the last time and last straw. Ordered, paid for 1st class next day delivery on a Thursday was not sent first class next day but instead arrived the following week, when questioned about as to why that was, a clearly unapologetic, ill mannered and socially awkward admin keyboard warrior named Kate Townsend- who proudly displays the title of “customer services specialist - yes plural which refers to her varied services she apparently delivers to the customers who pay the company she represents) does not embody the companies ethics and ethos. Replied it had been because I “ordered over the weekend”. As mentioned in other reviews when standards drop to such a low level - buy elsewhere as you do not want to find yourself wasting your fine energy arguing, correcting an entity that is as rude as Townsend who thinks they do not have to offer an apology or refund of the extra cost 1st class delivery as a minimum to a loyal customer. Some companies still do value long-standing customers and their business - clearly higher nature is not one of them as any of their replies to the rather regular bad reviews offer anything substantial in terms of wholesome explanation or a direct improvement plan for a once reliable customer friendly business. Mrs Townsend would be well placed in an area that does not require expertise in dealing with the public and subsequent complaints when things go wrong - a customer services “specialist” is meant to make amends with the wronged customer not antagonise them more. But then again, the company she works for doesn’t really care as long as they can take your money all they have are empty platitudes of a hollow sorry. Go elsewhere plenty of other opportunities to purchase. add addendum: of course, once one looks at the books- and companies house information- it seems the gentlemen involved trading now as “higher nature” having taken oveg the name is all - are the all in it for profit. Evidenced by the fact that mr Kevin Grant a South African national, mr geoffrey lockwood of the isle of man tax exile haven, have not got your health in mind, but profits and may I add no experience nor expertise in holistic healing nor interest.Both Appointed on the 22nd of August 2022 it is no wonder the ethos of the original business founders Mr. Wright and the sadly deceased Mrs Celia Wright (with a holistic healing background not financial gains) have been completely abandoned supporting the fact that they seem to have huge difficulties resourcing a lot of the products. I’m very certain they will try and block this entry as well as they do not want you to know the new business practices and why they are losing so many customers. Not only no stock but no clue. My information is from the government direct website gov.uk companies house anyone wishing to verify please do so under higher nature ltd.

March 5, 2023
Unprompted review
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Reply from Higher Nature

Higher Nature reply 6th March 2023:
I am sorry to hear that you have experienced poor customer service when contacting us recently. This is certainly not the level of customer service that we strive to achieve at Higher Nature. If you could contact us with more information so that we can investigate and resolve the issue via customerservices@highernature.com

Higher Nature

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Higher Nature reply 11th April 2023:
Thank you for highlighting your concerns – all feedback is important to us.

Firstly, we would like to apologise for the issues encountered with your order last year and we are currently looking into why this was not resolved satisfactorily. I have been unable to locate a record of your order number, therefore, it would be helpful if you could contact us directly or provide the email address so we can locate your account.

We would like to reassure you that customer service is our number one priority, and we value every opportunity to receive feedback. We undertake regular research and use customer feedback to continually improve our service.

Unfortunately, last year, like most online businesses, we suffered from the postal strikes and had some initial setup issues which have since been resolved. We are now back to our best service and nearing the end of our restocking initiative to guarantee future smooth supply.

At Higher Nature we are proud of our great heritage and are committed to upholding its nutritional integrity. We have a top in-house team of qualified nutritionists supporting our customers in all their health and well-being aspirations.

We would welcome the opportunity to further reassure you in person. Please contact our Head of Customer Experience, Alice Kearns who would be happy to refund you and provide ongoing support.

Rated 4 out of 5 stars

All excellent

All excellent, though I wish it were easier to take off the sealing layer under the lid of bottles of Fish oil. I can't get all off easily and then have trouble closing the lid of the bottle each of the many times I use it afterwards!

February 13, 2023
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Reply from Higher Nature

Thank you for the review, hopefully next time we can get 5 stars!

Higher Nature

Rated 5 out of 5 stars

My personal experience of Higher Nature

I've been a Higher Nature customer for a very long time. I always rely on Higher Nature for the quality of their products which seem to arrive very soon after I order.

February 15, 2023
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Reply from Higher Nature

Thank you so much for your kind words, Sheila We really appreciate you taking the time out to share your experience with us.

Higher Nature

Rated 5 out of 5 stars

Quick and easy

The ordering of the vitamins was easy and the delivery quick.

February 16, 2023
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Reply from Higher Nature

Dear Paul

Thank you for the 5 stars and for taking the time to review.

Higher Nature

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Rated 5 out of 5 stars

Great service.

Yes, very quick service, with everything intact. Thank you.😊.

February 15, 2023
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Reply from Higher Nature

Dear Hilary

Thanks for the awesome review

Higher Nature

Rated 5 out of 5 stars

promt delivery

promt delivery, and the fact that the product is good

February 14, 2023
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Reply from Higher Nature

Dear Mrs Bick

Thank you for the great review! We’re so happy you love our products

Higher Nature

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