I love HHH, every time I buy from them the service is impeccable, the goods are exactly described, the packaging is excellent, and the delivery is immediate. If only all on line services were like thi... See more
Company replied
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I constantly shop pre loved designer items and iv honestly not come across more reasonable price with the most amazing quality & honest description. I emailed there team to ask for advice I was emaile... See more
Company replied
I have now ordered four pairs of heels through High Heel Hierarchy - kept three, unfortunately had to send one pair back (only because they didn’t fit me). I have had such a positive experience th... See more
I ordered a pair of Louboutins, something I’ve wanted for years and the experience was great from start to finish. The shoes were shipped very quickly arrived in the original box with dust bag... See more
Company replied
Company details
- Couture Store
- Clothing Store
- Fashion Accessories Store
- Handbags Shop
- Haute Couture Fashion House
- Shoe Store
Written by the company
Authentic Designer Resale and Consignment Store. We buy, consign or part-exchange designer shoes, handbags, accessories and luxury fashion. Preloved designer fashion in unworn or nearly-new condition. We buy and sell pre-loved shoes, handbags and fashion from luxury brands such Balenciaga, Balmain, Chanel, Christian Louboutin, Dior, Gucci, Fendi, Dolce & Gabbana, Bottega Veneta, Louis Vuitton, Prada, Valentino, Yves Saint Laurent and many more.
Contact info
19 Ewell Road, SM3 8DD, Sutton, United Kingdom
- 02086618888
- Admin@highheelhierarchy.com
- highheelhierarchy.com
4.8
Excellent
376 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
No compassion
No compassion. Refused refund due to late return as a result of emergency surgery. The returns policy of 3 days is unrealistic and does not allow for accidents and emergencies.
Extremely disappointed and will never use again and advise my family and friends not to either.
June 22, 2024
Reply from High Heel Hierarchy
An absolute lie.
I did accept your return. Our return policy states 14 days, however we ask to be informed within 3 days of receiving an item if you wish to return. This is due to the fact that most of our items are second-hand and sold on behalf of private clients.
Despite you not adhering to our return policy, I did accept your return. As I understand, Your item is in the process of being returned, yet you felt the need to leave us a 1 star review.
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Great service
The product is amazing and delivery to Australia was so quick!! Very impressive, thank you :)
June 17, 2024
Reply from High Heel Hierarchy
Hi Tanya,
Thank you for leaving is a 5 star review… all the way from Australia :)
So glad you are happy with your purchase and our fast shipping.
Kindest regards,
The HHH team
Great from start to finish
Great from start to finish
Great product
Great price
As described
Very fast delivery
Will purchase from you again thanks
June 23, 2024
Reply from High Heel Hierarchy
Hi Mary,
Thank you for taking the time to leave us a 5 star review, it is greatly appreciated.
We truly value customers like you and hope you come back soon.
Kindest regards
The HHH team
Unbelievable quality and service
Unbelievable quality and service! I ordered and they arrived 24 hours later with the fast delivery. The shoes are pristine quality and excellent wrapping and presentation. They are truly great value for money!
June 25, 2024
Unprompted review
Reply from High Heel Hierarchy
Hi Hannah, thanks so much for leaving us a 5 star review. We are over the moon you love your new Louboutin heels and that you are happy with the quality of our service.
We appreciate you choosing us for your designer purchase and hope you come back soon.
Kindest regards,
The HHH team
Lovely Louboutins…
Prompt service & my lovely Louboutins look as good as new at a fraction of the price. I would highly recommend & will definitely be shopping with them again.
June 16, 2024
Reply from High Heel Hierarchy
Hi Fiona, thank you for leaving us a 5 star review, it is hugely appreciated.
We are so pleased you are happy with your new Louboutins.
Thank you for shopping with us, and hope you come back soon.
Kindest regards,
The HHH team
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Excellent service
May 24, 2024
Unprompted review
Amazing amazing amazing
May 16, 2024
Excellent seller with no fuss and…
Excellent seller with no fuss and speedy delivery - this is my second purchase and will definitely come back for more!
April 28, 2024
Reply from High Heel Hierarchy
Hi Leo,
Thank you for your kind review, it is hugely appreciated.
We are grateful you have chosen High Heel Hierarchy for your designer purchases and hope you come back soon.
Kindest regards
The HHH team
Sad but true
Bought beautiful shoes, everything went smoothly, size proved an issue, they refused to offer an exchange option or refund to customers from Europe. Our payment went right in though..
April 9, 2024
Unprompted review
Reply from High Heel Hierarchy
Hi Eleni,
Thank you for taking the time to leave us a review.
First of all, I do not see your name on any of our orders, and you certainly have not contacted us regarding a return, so I suspect you have taken it upon yourself to write a review for someone else.
Our terms and conditions clearly state that we do not accept international returns.
We accept returns from the UK with no questions asked but we do NOT accept from outside the UK. This is due to numerous issues we have experienced in the past with international returns.
When you decide to make a purchase from our website you must agree to our terms and conditions, and this is accepted by all of our clients.
On the other hand, I am so pleased to hear that you thought the shoes were beautiful and ‘everything went smoothly’.
Best wishes,
The HHH team
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First time I have bought from an…
First time I have bought from an on-line pre-loved site and I have to say has been a positive experience from start to finish. My bag arrived this morning, beautify wrapped and just as described. Thank you.
April 4, 2024
Unprompted review
Easy, So Helpful and Really Quick!
I just took a bag to High Heel Hierarchy for authentication. The process was really easy, Roberta was so helpful and the authentication with Entrupy was done there on the spot. Thoroughly recommend!
April 3, 2024
Unprompted review
Reply from High Heel Hierarchy
Hi!
Thanks so much for taking the time to leave us a 5 star review!
We are so pleased that you were happy with our Authentication Service.
Please do not hesitate to get in touch if you’d like to use our services in the future.
Kind regards
The HHH ream
WOWZA
WOW, I am so impressed with the quality and speed of service. The shoes were presented beautifully, first in their original box, and also in an High Heel Hierachy box. I am really pleased with the shoes which look better than in the pictures, and will definitely be looking to purchase more in the future. I would highly recommend highheelhierachy.com
March 15, 2024
Reply from High Heel Hierarchy
Hi Nellie,
Thanks very much for the 5 star review, it is hugely appreciated.
We are so pleased that you were happy with the shoes, and we do indeed take pride in our presentation :)
Thank you for shopping with us.
Kind regards,
The HHH team
There is a stunning shoes selection that you can choose from
I visited the store today, is located in a very nice area and it has a car park not even a minute away. Lovely store, lovely prices and good service! 🥰
March 9, 2024
Unprompted review
Reply from High Heel Hierarchy
Hi Elizabet,
Thanks so much for your 5 star review. It was an absolute pleasure meeting you, and I hope to see you again very soon.
Thank you for choosing HHH for your designer purchases.
Kind regards
The HHH team
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A very good service and arrived on time…
A very good service and arrived on time and in good condition
February 29, 2024
Reply from High Heel Hierarchy
Hi Toby,
Thanks very much for taking the time to leave us a 5 star review, it is hugely appreciated.
Kind regards
The HHH team
Took a bit...
There was some issue in customs. Good communication from HHH.
Wife was very pleased when she received them.
February 3, 2024
Reply from High Heel Hierarchy
Hi Kendall,
Thanks for the 5 star review, it is hugely appreciated.
So pleased that your wife was happy with the stunning Louboutin shoes you purchased from us.
Apologies about the issues with customs, which was promptly dealt with.
Thanks for buying from us and hope you’ll come back very soon.
Kind regards,
The HHH team
Super quick delivery and the quality of…
Super quick delivery and the quality of my bag was impeccable. Very happy with my purchase!
February 18, 2024
Reply from High Heel Hierarchy
Hi Bella,
Thanks for taking the time to leave us a 5 star review, it is hugely appreciated.
So pleased you were happy with the beautiful Chanel bag you purchased from us, it was indeed in an impeccable condition.
Thank you for choosing HHH for your designer purchase and hope you come back soon.
Kind regards
The HHH team
Wonderful Shoe Exchange. I'll be back for more I'm sure!
I bought a pair of Laboutins in great condition, the buyer let me negotiate the price and sent it so fast they took my breath away. The lovely box they sent it in made me want to buy more shoes from them in the future!
What more could you ask? Top service.
December 25, 2023
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Amazing service from Roberta
Amazing service from Roberta, as always. Beautiful ysl bag purchased at a very reasonable price, in almost brand new condition. Thank you x
December 26, 2023
Excellent company
First time purchase and I am very impressed. Quick delivery, bag was well packaged, beautiful gift box, will definitely buy more from High Heel Hierarchy 5*
December 15, 2023
Excellent service
December 3, 2023
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