I was able to book my reserved seat easily however I had some trouble retrieving my e-ticket. I was not able to transfer it to my AppleWallet app. Thankfully I saved a copy of it in my Notes File.
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
It was easy to book a seat on the train and I received an email quickly to confirm my booking with a link to the tickets. The one thing that doesn’t work properly is their App. When logging in it say... See more
Company replied
We booked tickets in advance. As soon as they became available they were bought and issued to us. Very happy with the service. Also contacted them during the process and got a response within 10 minut... See more
Company replied
The experience was easy, but somewhat confusing since i did the booking before the train company started issuing tickets. Also the RailNinja app does not work. I give it my email but it doesn’t send... See more
Company replied
Company details
About High-Speed Trains
Written by the company
Experience the future of travel with high-speed trains – swift, eco-friendly journeys that redefine convenience and comfort for a seamless, connected world.
Highspeedtrains.com is your ultimate platform for effortless online train ticket booking worldwide, covering Europe, Asia, Australia, the Americas, the Middle East, and Africa.
In collaboration with leading global rail carriers, High-Speed Trains provides the most streamlined approach to online ticket booking.
Discover High-Speed Trains
Need Assistance?
We're here to make your high-speed train travel hassle-free and enjoyable.
Talk to us via online chat or send us an email to info@highspeedtrains.com.
Contact info
432, Triq Fleur de Lys, Suite 1, BKR 9061, Birkirkara, Malta
- info@highspeedtrains.com
- highspeedtrains.com
4.3
Excellent
148 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 66% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Pleasant reservations experience
It’s was easy & explicit. Did see I wanted with schedule availability. Looking forward to the trip thank you 🙏
December 4, 2025
Reply from High-Speed Trains
Thank you for your feedback! We're glad to hear the reservation process was clear and easy for you. Wishing you a wonderful upcoming trip.
fast easy service
December 1, 2025
Reply from High-Speed Trains
We appreciate your positive feedback, Robert!
So far no problems
So far no problems. Let's see how the real trips go compared with some of the other bookings we've made that have failed to meet expectations. John Hopkins
November 30, 2025
Reply from High-Speed Trains
Thank you for your feedback, John! We're pleased to hear everything has gone smoothly so far.
Simple and easy process.
It was easy to make the booking. I was comfortable with the options available to me.
November 30, 2025
Reply from High-Speed Trains
Thank you for your feedback, Pauline! We're glad the booking process was simple and that you felt comfortable with the options. If you need any further assistance, we’re here to help.
Easy to book and get the confirmation…
Easy to book and get the confirmation immediately
November 29, 2025
Reply from High-Speed Trains
Thank you for your feedback, Erwin! We're happy to hear the booking was easy and confirmation arrived right away. If you need anything else, feel free to reach out.
English travellers from Prague to Vienna
Easy to follow information on the site in English- my Czech is not so good!
Easy booking , payment and confirmation of the booking.
Easy to follow at the station
Train was clean and quick
Good service on the train
Thank you
November 29, 2025
Reply from High-Speed Trains
Thank you for your feedback, Karen! We're delighted to hear that everything was easy to follow and that your journey went smoothly. If you plan another trip, we’ll be happy to help.
We booked tickets in advance
We booked tickets in advance. As soon as they became available they were bought and issued to us. Very happy with the service. Also contacted them during the process and got a response within 10 minutes (both from AI and a real person).
November 28, 2025
Reply from High-Speed Trains
Thank you for your feedback! We're glad to hear you were happy with the service and that your tickets were issued promptly. It’s great to know our support team could assist you quickly.
Easy to select appropriate date and…
Easy to select appropriate date and time of travel, booking was simple
November 25, 2025
Reply from High-Speed Trains
Thank you for your feedback, William! We're happy to hear that selecting your travel date and time was easy and the booking process was simple. If you need anything else, feel free to reach out.
Precision and organization
Precision and organization. However, I had to wait several weeks to receive the tickets
November 24, 2025
Reply from High-Speed Trains
Thank you for your feedback, Leonardo! We're glad to hear you found everything precise and well-organized. We understand that waiting for the tickets can be frustrating, and we appreciate your patience. If you ever need assistance, we're here to help!
Reply from High-Speed Trains
Thank you for your feedback, Richard! We're happy to hear that you found everything easy to use and that the service worked well for you. If you need anything else, we’re here to help!
So far so good
So far so good. Got the tickets download today, very easy process, can't wait until the 3rd of January to make the run. Thank you
November 24, 2025
Reply from High-Speed Trains
Thank you for your feedback! We're glad to hear the process was easy and hope your next trip is fantastic.
Reply from High-Speed Trains
Thank you for your feedback! We're happy to hear that you found the service easy and user-friendly. If you need anything else for your next trip, we’re here to help!
Easy and accurate!
November 23, 2025
Reply from High-Speed Trains
Thank you for your feedback! We're glad to hear everything was easy and accurate. If you need anything else, feel free to reach out!
Quick and uncomplicated
November 22, 2025
Reply from High-Speed Trains
Thank you for your feedback! We're happy to hear that your experience was quick and uncomplicated. If you need any assistance in the future, we're here to help!
The train is amazing
The train is amazing ,and so comfortable . I am so happy to take my trip with the train . It is first time for me to try it . Thanks for your service.
November 20, 2025
Reply from High-Speed Trains
Thank you for your kind words! We're delighted to hear that you enjoyed your experience and found it so comfortable. We hope it’s the first of many great journeys ahead!
It was easy and fast
November 19, 2025
Reply from High-Speed Trains
Thank you for your positive feedback, Robert!
The website is VERY easy to use.
November 17, 2025
Reply from High-Speed Trains
Thank you very much for your feedback, Edmund! Hope to assist you again in the near future.
the website was easy to navigate
October 31, 2025
Reply from High-Speed Trains
Thank you for your feedback! We’re delighted that you had a positive and efficient experience with our service.
Easy to book and prompt service.
November 14, 2025
Reply from High-Speed Trains
We're so happy to hear that everything went smoothly for you. Hope to assist you again on your next adventure!
Smooth UX and easy to undertstand.
November 12, 2025
Reply from High-Speed Trains
Thank you for your feedback! We're glad you found the experience smooth and easy to understand. We appreciate you taking the time to share your thoughts!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.