Ordered a nutribullet on next day delivery. Sadly this was showing as arrived at depot for five days with Evri. Contacted customer service and had a very quick reply from Martin who arrange for anothe... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
My order 6308741, was originally lost in transit by Evri!! (Say no more) This was on the Sunday, I contacted High Street TV customer services as advised on their site, I spoke to Anna who was very... See more
Company replied
Purchased a handy 4 in 1 handheld scrubber. I had some questions in regard to this item and it’s use. I contacted Customer Services for assistance. Ben responded by text and was able to answer my q... See more
Company replied
Great bit of kit for food preparation. Powerful motor. Pulse action is all that is needed.Recipies on an app which didn't download for me even after several attempts. Would have been useful to have h... See more
Company replied
Company details
Written by the company
High Street TV is a multi-channel retail business operating in the UK and internationally. We are one of the UK’s fastest-growing companies as recognised by The Sunday Times Fast Track 100 and International Track 200. Founded in 2008, High Street TV is based in Harrogate, North Yorkshire and employs over 70 staff. We Are INVENTIVE. At HSTV we develop, source and sell innovative and proven products for everyday use. We are the home of best-selling lifestyle brands such as nutribullet, Drew&Cole and New Image as well as the exclusive distributor for some of the world’s most successful ‘As Seen On TV’ products. We Are INSPIRING. We captivate, excite and inspire consumers via mass TV advertising. With three 24-hour dedicated shopping channels across SKY (666, 667 & 672) as well as advertising on over 50 digital TV channels in the UK & Ireland including ITV, Channel Four and Five, you will find our product range available to buy via all main channels of distribution including TV, online, print, and mobile. We have studios in Harrogate and Los Angeles where we produce infomercial content and we use our creative talents to showcase our products through packaging, point of sale, advertising, PR and social. We Are EVERYWHERE. High Street TV is truly multi-channel – we provide the opportunity for customers to purchase our products whenever and wherever most convenient to them. Our products can be bought via our shopping channels, website, call centre, on Amazon and eBay, via JD Williams and Very, or in-store at over 2,000 outlets including well-known high-street retailers such as Amazon, Argos, Sainsburys, Currys, Very, Studio, Wayfair, JD Williams, Beaumex, Aldi, Lidl, Robert Dyas, B&Q, QVC, Morrisons, Costco, AO.com, The Range. Our products are available in over 69 countries and we work with leading international partners to bring HSTV products to customers around the world. How We ROLL. Life. Love It. Live It. - is more than just our strap-line, it’s our take on life. It captures our brand purpose – to improve the quality and enjoyment of people’s lives - and it says a lot about us, how at High Street TV we love to work together to make things happen, seizing the day and having fun along the way. We are CARBON NEUTRAL. At High Street TV, we’re committed to doing our bit for the planet, and in particular helping to reduce global CO2 emissions by offsetting our own emissions through supporting projects at home and around the world. In addition to aiding efficient cookstoves, reduced deforestation and planting trees in the UK, we have recently supported a renewable wind power project in India, and gone the extra mile with a reforestation tree planting project in Kenya’s Great Rift Valley, providing a wider environmental benefit, beyond our measured footprint and achieving PLUS status.
High Street TV
Written by the company
Your experience matters to us!
Our aim is to provide you with a happy shopping experience with the comfort and convenience of ordering online.
We want to ensure that your purchasing experience with High Street TV is a success.
If there is anything that our Customer Experience Team can do to help improve your experience, we will be more than happy to help.
Your review will be met with a response from our team who will endeavour to remedy any issues as soon as we can.
Contact info
High Street TV
4.5
Excellent
14K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Exceptional customer service
I Purchased the VOOM Airvac 3 weeks ago had a little problem with it so I emailed high street tv, within the hour a new one is on the way, really understanding, Great customer service from Brigitte 10/10.
August 19, 2026
Unprompted review
Reply from High Street TV
Thank you so much for your wonderful feedback, Wayne.
We’re sorry to hear there was an issue with your first unit — but we’re delighted Bridie could help you so quickly and get a replacement on its way straight away.
Many thanks, Michael
Great service
Portable nutribullets ordered. Sent immediately. My emails to customer service to enquire re delivery were all answered promptly! Great service thank you
August 17, 2026
Unprompted review
Reply from High Street TV
Sonya, thank you so much for the 5-star review! We are thrilled to hear that you are happy with your new portable nutribullets and that our customer service team was able to assist you promptly. We aim to make every delivery as smooth as possible. Enjoy your blending on the go!
Many thanks, Michael
Jet Washer fault.
I spoke to Anna as my jet hawk washer wasn't working and after a couple of suggestions was able to resolve the problem. Anna was very helpful, cheerful and efficient. Great experience overall.
August 18, 2026
Unprompted review
Reply from High Street TV
Thank you for sharing your experience, Nigel.
We are so glad to hear that Anna was able to help you get your Jet Hawk washer up and running again. We pride ourselves on providing helpful and cheerful support, and I will be sure to pass your kind words along to Anna.
Many thanks, Michael
Drew and Cole 5 sec clever chop
Great bit of kit for food preparation. Powerful motor. Pulse action is all that is needed.Recipies on an app which didn't download for me even after several attempts. Would have been useful to have had some included to try out. Such an obvious nice thing to have had. Machine itself works well.
August 10, 2026
Unprompted review
Reply from High Street TV
Thanks for your review Ian.
We’re glad to hear you’re enjoying the power and efficiency of the Clever Chop. We appreciate your honest comments regarding the recipes; we agree that having them on hand is a great help. We are sorry to hear you had trouble with the app—please try clearing your phone's cache or checking for a system update. If it still won't download, please contact our Customer Service team for further guidance.
Many thanks, Michael
Drew & Cole 5 second cleverchop
Very easy to make order with quick delivery. Good product easy to use and good quality.
August 10, 2026
Unprompted review
Reply from High Street TV
Thank you for your 5-star review, Mr Summerfield.
We are delighted to hear that you found the ordering process easy and that you are pleased with the quality of your Drew&Cole Clever Chop. We hope you enjoy using it!
Many thanks, Michael
Excellent support for my fan that had stopped working
Called and spoke to Martin who set my returns for my fan that had stopped working. I called back and spoke to Anna who advised that a replacement would be with me tomorrow. Both were very helpful and efficient. Couldn't fault them, brilliant.
August 17, 2026
Unprompted review
Reply from High Street TV
Thank you so much for the wonderful feedback, Annette.
We are glad Martin and Anna could assist you so efficiently with your fan replacement.
Providing excellent support is our top priority, and we’ll be sure to pass your kind words on to them both.
Many thanks, Michael
Delayed or missing delivery
Delayed or missing delivery, Rang first thing today 17/8 and spoke to a real nice lady, dealt with my problem swiftly and was kind enough to get a replacement on its way ASAP.
Was really nice to talk to, helpful and understanding.
Need more like her in Customer services…10/10.
Her name may have been Michelle?
August 17, 2026
Unprompted review
Reply from High Street TV
Thank you for sharing your experience, Mrs North.
We are sorry for the initial delivery delay, but we are so pleased to hear that we were able to resolve this swiftly for you.
Your review means a lot to us.
Many thanks, Michael
Excellent purchase
Saw this on tv looked just what would be good for my husbands back ordered it. Received it and he is over the moon with it.
August 11, 2026
Unprompted review
Reply from High Street TV
Thank you so much for your wonderful feedback, Pat.
We're thrilled to hear that your husband is enjoying his new purchase. If you have any questions or need assistance in the future, feel free to reach out.
Many thanks, Michael
Fab customer service!
Great customer service, my follow-up query was dealt with swiftly by Martin @ Nutribullet.
I am really impressed with the speed of the after-service. I am yet to use my product but looking forward to creating some great smoothies, dips and soups! Thank you so much!
August 14, 2026
Unprompted review
Reply from High Street TV
Thank you for your kind words!
We're glad to hear that Martin was able to assist you promptly. We hope you enjoy making delicious smoothies, dips, and soups with your new product.
If you need any further assistance, we're here to help.
Many thanks, Michael
Very good.
No bad experience with this company. Items ordered was of good quality and customer service very helpful.
April 8, 2026
Reply from High Street TV
Thank you for your positive review, Miss Platt.
We're delighted to hear that you had a good experience with our products and customer service. If there's anything else we can do for you, please don't hesitate to reach out.
Many thanks, Michael
My nan seen a product on Tv that she…
My nan seen a product on Tv that she wanted me to order for her. The website was easy to use and it didn’t take too long for the order to arrive.
August 5, 2026
Unprompted review
Reply from High Street TV
Thank you for your feedback, Mr. Kibbey!
We're glad to hear that you found our website easy to use and that your order arrived promptly.
If you or your nan need any further assistance, feel free to reach out!
Many thanks, Michael
The complete experience was completed…
The complete experience was completed very quickly, from placing my order to delivery i was kept up to date i would receive this company very good, I bought a unicorn and 2 dinosaur plushies and they are really cute and lovely
August 6, 2026
Unprompted review
Reply from High Street TV
Thank you for your lovely review, Sandra.
We're thrilled to hear that you had a smooth experience from ordering to delivery.
Customer satisfaction means a lot to us. Enjoy the unicorn and dinosaur plushies.
Many thanks, Michael
These folks are the best
There were problems with the delivery, but I was contacted preemptively by high street tv so was already aware. I was contacted my a real human which is seemingly rare these days and had a replacement sent with such ease. It’s very rare for me to ever write a review but these folks are the best!
August 10, 2026
Unprompted review
Reply from High Street TV
Thank you for taking the time to share your experience, Lisa!
We're glad to hear that our team was proactive in keeping you informed about the delivery issues and that we could resolve everything to your satisfaction.
Your support means a lot to us, and we look forward to serving you again.
Many thanks, Michael
The customer service is second to…
The customer service is second to none. Efficient friendly and solved a really difficult problem for me within 24 hours. I wouldn’t hesitate to buy with them again.( great products as well)
August 11, 2026
Unprompted review
Reply from High Street TV
Thank you for your fantastic review, Jaqui!
We’re delighted to know that our customer service team was able to resolve your issue efficiently.
Customer satisfaction is our top priority, and we’re glad you enjoyed our products as well. We can’t wait to serve you again in the future.
Many thanks, Michael
Jet Hawk pressure washer
Their delivery was really fast - even to the Inner Hebrides - and the product is very good, well up to the advertising. I managed to break a part but they were very quick with the spare (unusual to be able to get spare parts at all for many internet purchases!).
Luke, Martin and Nimmy were very kind and helpful. Will certainly buy from them again. Thank you!
August 11, 2026
Unprompted review
Reply from High Street TV
Thank you so much for your wonderful feedback, Alison.
We’re thrilled to hear that you were satisfied with the fast delivery and that the Jet Hawk pressure washer met your expectations.
It's great to know that our team provided the kind and helpful service you deserved.
Many thanks, Michael
An item i purchased was faulty but was…
An item i purchased was faulty but was immediately sorted out and now just waiting for replacement part to be delivered
August 10, 2026
Unprompted review
Reply from High Street TV
Thank you for your feedback, Sally!
We're glad to hear that our team was able to assist you promptly with the faulty item. We appreciate your patience while we work on getting the replacement part delivered to you.
If you have any further questions or concerns, please don’t hesitate to reach out.
Many thanks, Michael
Janine
Janine was very helpful, not only did she reply promptly, but also went above and beyond to resolve my issue
August 10, 2026
Unprompted review
Reply from High Street TV
Thank you for your wonderful review, David.
We're thrilled to hear that Janine was able to assist you effectively and went above and beyond to resolve your issue.
We strive to provide excellent customer service, and your feedback motivates us to keep improving.
Many thanks, Michael
Requested replacement charger for Jet…
Requested replacement charger for Jet Hawk portable pressure washer as the original charger was getting hot. Nimmy Sohanpall offered to order me a replacement straight away and it was delivered the next day :)
August 7, 2026
Unprompted review
Reply from High Street TV
Thank you for your kind words, Bev.
We're glad to hear that Nimmy was able to assist you promptly with the replacement charger for your Jet Hawk portable pressure washer. It's great to know it arrived the next day.
If you need anything else, feel free to reach out.
Many thanks, Michael
Just what I needed
Just what I needed, no need now to lug the largish mains powered power washer around even for small jobs, saves on water usage as well, making it cheaper to run,
August 8, 2026
Unprompted review
Reply from High Street TV
We appreciate your feedback, Mr Jasper.
It's fantastic to hear that our portable power washer has made your jobs easier and more efficient. Saving water and making tasks more manageable is what we aim for! Thank you for choosing us.
Many thanks, Michael
This is what first class customer service looks like
Order Number 06-14976-80420
Item ordered 31/7/26
Delivered 2/8/26
Requested replacement for broken battery 3/8/26
Received positive response 4/8/26
Replacement battery received 5/8/26
Absolutely amazing customer service
Contact was 'Nimmy'
August 5, 2026
Unprompted review
Reply from High Street TV
Thank you so much for your kind words!
We're thrilled to hear that you had such a positive experience with our customer service, especially with Nimmy.
Customer satisfaction is our priority, and we’re glad we could assist you promptly. If you need anything else, feel free to reach out
Many thanks, Michael
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.