Hightail K9s Reviews 

136
TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 25 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional knowledge, patience, and positive approach, making training sessions comfortable and effective for both dogs and owners. People frequently highlight the transformative results of the training, noting significant improvements in their dogs' behavior, often after just one or two sessions. Many appreciate the personalized methods and clear communication, which instill confidence in owners and lead to calmer, more responsive pets. Reviewers consistently found the overall service to be exceptional, with many highlighting the positive and comfortable environment created during sessions, leading to highly recommended outcomes.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their care, patience, and... See more

Service

Reviewers mention positive feedback about service, with many expressing satisfaction and delight with the... See more

User experience

Clients share positive opinions on user experience, with many expressing extreme satisfaction and even... See more

Product

Reviewers highlight positive aspects of the product, expressing immense satisfaction with the transformation... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Kay is the most attentive, positive and most knowledgable dog trainer, for my dog as well as myself as the handler! Providing great intense, and powerful training techniques which helped my dog with... See more

Rated 5 out of 5 stars

I had an amazing training session with Justin today he made me an my dogs feel so confident and comfortable in doing our sessions, I was completely flabbergasted to know I could actually drop the... See more

Rated 5 out of 5 stars

Results day 1. Kay & I did our first virtual session and I’m very proud of the results we were able to achieve from just one hour. I love the attention to detail & knowledge. She gives reason behind t... See more

Rated 5 out of 5 stars

Just finished a session with Hightail K9s and I couldn't be happier. Kay is just as warm in real life as she is online. Great energy, clear direction. Such a knowledgeable trainer. Will definitely be... See more


Company details

  1. Dog Trainer

Written by the company

Hightail K9s provides professional dog training in Brooklyn, NYC and Jersey City, NJ. We specialize in obedience training, puppy training, leash manners, recall, off-leash training, and reactive or aggressive dog behavior modification. Hightail K9s previously trained dogs across London, UK, gaining extensive experience working in high-distraction urban settings. If you’re looking for a trusted dog trainer in Brooklyn or Jersey City, Hightail K9s offers practical training designed for lasting results.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

136 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(136)

24 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great experience at group session

Took our Shar Pei to a group session. We learned so much from these guys just from one session. We have spoilt our boy and realised we are the problem! after one session there is such an improvement in how we communicate with him and how he responds. Thank you!

September 22, 2024
Unprompted review
Advertisement
Rated 5 out of 5 stars

We both learnt soooooo much today :)…

We both learnt soooooo much today :) had nooo idea how to communicate properly with my German shep but now I do and she listened straight away :) so simple but so effective!!

and my 10yo loved it too we are looking forward to next session can't wait 😁🩷🙏🏽

September 22, 2024
Unprompted review
Rated 5 out of 5 stars

The BEST dog trainer! Highly recommend!!

I had reached out to a handful of dog trainers for my boy Kartel who’s main issue is pulling on the lead when walking. Those dog trainers focused on training via zoom/teams and it just wasn’t what I or Kartel needed. Then my mum recommended Kay! Kay is THE BEST trainer I have ever come across. She made me feel relaxed and hopeful that Kartel’s pulling on the lead can be corrected. In one session she was able to get us communicating and moving in sync with each other. We were able to create boundaries and Kay talked me through how the issue occurred and gave me a plan of what we’ll achieve in our sessions. 5 stars just isn’t enough, if I could give her 10 stars then I would. Thank you so much Kay! I would HIGHLY RECOMMEND.

September 21, 2024
Unprompted review
Rated 5 out of 5 stars

Highly recommend

Highly recommend, great training and so informative. it's as much of a training for me as it is for my dog, if not more for me. We've had different training before but Kay and Mayti put us back on track, with more focused corrections and pointing out the errors. We've still got a way to go but we're on the right path. The packages are great value and you get support in between, you can share videos for feedback etc.
Really thankful for finding these two.

September 14, 2024
Unprompted review
Rated 5 out of 5 stars

Highly recommended

Highly recommended
We had such a good session and learnt so much in our 1st session too
Everything is run smoothly and guidance and communication is great we look forward to our next session

August 2, 2024
Unprompted review
Advertisement
Rated 5 out of 5 stars

Kay and Mayti helped us with Kai

Kay and Mayti helped us with Kai. He has been good since home. Still a long way to go and keep up with the training but walking wise he is like a new dog. Not dreading to take him out with him just constantly pulling, no engagement and lack of impulse control.

Thank you very much for not only training Kai but also taking care of him and treating him like your own!

Highly recommend to anyone!

July 24, 2024
Unprompted review
Rated 5 out of 5 stars

another fab session

As always we had another great session with Kay to end our package. It was intense and we had a lot to take in but we feel like we have the tools to help us get our dog to where we want him to be. 🩷

June 18, 2024
Unprompted review
Rated 5 out of 5 stars

Kelton’s Rehab Journey

Kelton seems to be very happy after his time with you…as he only came home yesterday, I haven’t had the chance to do any training with him, but after the session I had yesterday, he seems to have made good progress+I am happy with his progress so far!!! Thank you to Kay+Mayti for all their hard work they put in with Kelton!!!

May 2, 2024
Unprompted review
Advertisement
Rated 5 out of 5 stars

Highly recommend

Kay and Mayti came to visit our 17 month big boy who has been reactive with new visitors and on walks, he has a lot of fixation too. Kay explained exactly where we were going wrong and how our lack of boundaries in the home were leading to the majority of his behavioural problems. We were loosing hope until their visit and even though we know he needs a lot more work and training to help him we as a family feel a lot more hopeful that we can fix ourselves to help our boy with his training. We look forward to our further working with them both and can’t thank them enough.

May 15, 2024
Unprompted review
Rated 5 out of 5 stars

Great experience with the Kay and Mayti

Both my baby and I have thoroughly enjoyed these sessions. Kay and Mayti are extremely knowledgeable and shares their expertise in a manner that is easy to follow and fun. Excellent training, advice on aspects of dog and my behaviour. Kay and Mayti helped us to understand our gorgeous Diva and how we should work with her.
Such a big difference in Diva behaviour since we work with Hightailk9. We have seen a massive improvement each session.
Highly recommend Kay and Mayti.
Thank you Hightails for all your help this far. Looking forward to our next session!

April 13, 2024
Unprompted review
Rated 5 out of 5 stars

More East London group sessions please!!

We had our final session from our Obedience package with Mayti yesterday. Cooper's such a different dog and I have totally changed too! These sessions have been invaluable and built a stronger bond, trust and confidence between us. Can't thank Mayti enough! I look forward to seeing more pack/ group sessions in East London please!! Would love to still work with you guys and help my big Dogue de Bordeaux meet new dog friends.

April 10, 2024
Unprompted review
Advertisement
Rated 5 out of 5 stars

I had my first one hour session with…

I had my first one hour session with Mayti on the park, and I couldn’t belive the dog I went home with. He would pull, jump up at people by the end of the session we manage to go home with him walking close to me and not jumping up. I also got clear instructions and homework to work on with my dog. I’m looking forward to more sessions.

April 5, 2024
Unprompted review
Rated 5 out of 5 stars

Kay and Mayti were very helpful and…

Kay and Mayti were very helpful and informative, they tell you the truth and not what you want to hear and after their session today we’re feeling a lot more positive for Topaz’s training and know we’re doing it properly… looking forward to carrying on her training throughout the week and getting feedback from them.

March 29, 2024
Unprompted review
Rated 5 out of 5 stars

Kalis's world

Both Mayti and kay always give you the confidence to do more and do better showing you the best way to fix whatever the issue maybe on this occasions we worked on recall and engagement really enjoyed this session and came away feeling even more confident

March 13, 2024
Unprompted review
Rated 5 out of 5 stars

Best in the game!

We started training with hightails a couple months ago and are 4 sessions in. Honestly, going to these guys has been absolutely life changing! We have a cane corso puppy (Benji) and had a month till our baby was due. Benji was always pulling on the lead, didn't really listen to us in the house, would do what he wants, nips (all the things you don't want from a large breed especially when you have a baby on the way).

We have seen a massive improvement each session. After the first session Benji learned to walk alongside us without pulling.

Our second session was a home visit where Kay helped us to understand exactly why Benji was behaving the way he did - it wasn't him, it was us and the lack of boundaries we enforced. Since this session we have seen such a huge improvement in his behaviour. Guests are able to come round and not worry about being nipped or having their clothes ripped.

Speaking to Kay we understood that Benji is a working breed and the nipping is something in his breed. He wants to bite and we should allow him to exert that in the right environment. We decided to move our package from Golden pup plus to protect plus and begin protection work with him. The admin was very helpful in allowing us to swiftly move from one package to another.

Our third session consisted of some advanced obedience, recall and working with distractions (mainly other dogs) and forth continued with advanced obedience and bite work.

These sessions have been training sessions for us as owners rather than Benji himself.

Highly recommend Hightails. Kay and Mayti are extremely knowledgeable. Just take a look at their dogs and see.

Thank you Hightails for all your help this far. Looking forward to our next session!

March 3, 2024
Unprompted review
Advertisement
Rated 5 out of 5 stars

Top trainers!!

Only had 1 session out of 5 so far, but after less than a week we are already noticing improvements with our dogs lead walking. Kay was really informative and knowledgable and told us a lot about our dogs behaviour. Really looking forward to our next few sessions and hopefully having a well trained pup very soon!

January 16, 2024
Unprompted review
Rated 5 out of 5 stars

Great experience with the kay and…

Great experience with the kay and Mayti. My dog isn't pulling on the leash plus listens. I'm super happy with the work so far. I just need to make sure I continue with the advice and methods shown to me.

December 3, 2023
Unprompted review
Rated 5 out of 5 stars

I recently had an incredible training…

I recently had an incredible training session with HighTail for my beloved dog, Bear. The experience was enlightening and profoundly beneficial. Kay(the trainer) expertly guided me on improving my communication with my dog, which I found immensely helpful.

One of the key areas we focused on was teaching my dog to understand leash pressure. This was a game-changer! It significantly reduced his tendency to pull on the lead, making our walks much more enjoyable and less stressful. I learned so much from this session, and it's evident in how my dog now behaves on walks.

I am truly grateful for the trainer's patience, expertise, and personalised approach. This session has not only improved my dog's behavior but has also strengthened the bond between us. I highly recommend their services to any dog owner looking to enhance their pet's training and their own skills as a responsible pet parent.

December 9, 2023
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look