I needed a refill of a product which I usually get from my doctor. Having read I can buy these online I asked my local pharmacist but he did not sell these. I therefore checked online and found High... See more
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Review summary
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I can’t live without Hightown Pharmacy, since my GP stopped prescribing Gaviscon due the cost and prescribed a very poor substitute instead. Since last Summer I’ve been ordering Gaviscon from Hightown... See more
First time using this pharmacy, great service. My order arrived in good time as it was in glass bottles it was very well packaged. Impressed and will likely use this pharmacy again when I need to reo... See more
Ordered additional medication that had previously been prescribed by my GP. I like that they check these things before dispensing. Arrived within a couple of days once checked so overall a great servi... See more
Company details
Written by the company
We are an independent pharmacy that operates both in-person and online.
Contact info
Alt Road, L38 0BF, Hightown, United Kingdom
- 01519293130
- support@hightownpharmacy.co.uk
- hightownpharmacy.co.uk
4.6
Excellent
277 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 50% of negative reviews
Typically replies within 1 week
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DON'T TRUST HIGHTOWN PHARMACY
I joined Hightown Pharmacy to apply for a medication that you can't get through your normal GP and when applying I didn't put all of my medical and medication history down because of being unfairly judged by others previously. I bought their recommended medication, which is what I wanted, and placed the order and paid, a couple days later the order got rejected because Hightown Pharmacy had accessed my medical records and seen my history, they are supposed to ask my explicit permission to access my medical and medication history, it's against the law otherwise, at no point during the application or verbally did I give anyone permission to access my medical history, it's supposed to be private and I will be making a complaint to the ICO. To anyone looking for an online Pharmacist, I would say do your research and find a trustworthy one. The response given below is just lies, I download everything I do online as a PDF and I never consented to any access of my medical records, I will be in contact with my GP today to get information on when and how you were able to access my medical records without my permission and go from there. Also as for profanity, I said one word after I thought the call had ended and it wasn't intended to be aimed at anyone, it was just annoyance at being rejected and lied to.
September 15, 2025
Unprompted review
Reply from Hightown Pharmacy
Hi Ron,
All prescription medication orders ask for Summary Care Record access to proceed with the order so we can make sure medication is safe to be prescribed for the individual. We will only prescribe medication where we feel it is safe to do so, it does cost us revenue when we reject orders as the full amount is returned to the customer. We take pride in our safe prescribing standards, which have been reviewed by the GPhC.
As an aside to the above, please remember it is another person on the end of the phone who is only doing their job, they don't deserve to have a profanity thrown at them while at work.
Kind regards,
Dan
My experience was good the only issue I…
My experience was good the only issue I had was I was suppose to receive delivery on the 3rd and I didn’t receive it. The delivery has been delayed.
September 2, 2025
Fast review and delivery
Fast review and delivery. Have used Hightown on a nunber of occations now and they have never let us down.
September 2, 2025
Great service
Great service. There was a questionnaire to complete to keep the patient safe. And the item arrived very quickly. I will return and shop here again.
September 1, 2025
Competitive price, well packaged on time.
First time using this pharmacy, great service. My order arrived in good time as it was in glass bottles it was very well packaged. Impressed and will likely use this pharmacy again when I need to reorder if it continues to be competitively priced.
August 26, 2025
Unprompted review
First time use of this company
First time use of this company. Found on the,internet,and when asked about placing an order were very helpful and gave a quick delivery.
August 5, 2025
Unprompted review
Excellent service as always.
August 4, 2025
Great service
Great service. The order was delivered on time, well packed and as ordered. I will use Hightown Pharmacy again.
July 31, 2025
Good prices with quick delivery.
July 24, 2025
Unprompted review
Easy to use website and ordering
Easy to use website and ordering
Good communication and check in aswell
Perfect 10/10
July 7, 2025
Unprompted review
They are just cheater
July 21, 2025
Unprompted review
Reply from Hightown Pharmacy
Hi Asad,
As explained on the phone you ordered Paracetamol which is a generic product. It states clearly under the image of the product that the brand you receive may differ, as well as saying again at the end of the consultation form 'You agree that if you have ordered a generic product the brand may vary from the image shown on the website'. So I fail to see how we are 'cheater' when we have fulfilled the order correctly.
Kind regards
Most impressed
Very efficient. Very courteous. Quickly rectified a mistake I had made with the ordering. Rarely experienced such impressive service from a commercial company. Will certainly use again.
June 30, 2025
1st time using Hightown Pharmacy
1st time using Hightown Pharmacy and very impressed. Excellent price , excellent service, super quick delivery.
June 30, 2025
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