I finally got my replacement shoes. I really like wearing them. It was disappointing to deal with getting my order right & not having any customer support that backed up promises to fix the error. Fi... See more
Company replied
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Review summary
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Reviews shaping this summary
The shoe is very good, and so far worth the experience. But I had a hard time trying to convince your automatic ordering process that I only wanted one pair. Instead you followed through and sent t... See more
Company replied
That will depend on whether the return option I was told about can actually happen, as the link for setting up a replacement order isn't working... The email response to my inquiries has been polite... See more
Company replied
Very difficult to work with in getting an exchange for a sizing issue. Really give you the run around. Think twice and read the return and exchange polices before making a purchase. Very poor custo... See more
Company replied
Company details
- #58 of 70 best companies in Shoe Store
About Hike Footwear
Written by the company
About Hike Footwear
At Hike, we prioritize a healthier foot environment. Our footwear stimulates the natural alignment of your feet, preventing and reducing foot pain and deformities. When you choose Hike, you're making a lifelong commitment to the well-being of your feet!
Our Goal
Our mission is simple–it is to alleviate foot pain and improve foot health for our customers through carefully designed and supportive footwear for every season, prioritising the natural alignment of the feet, quality, comfort, and sustainability in every step.
Contact info
United States
- info@hike-footwear.com
- hike-footwear.com
3.5
Average
50K reviews
Asks customers to review
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The shoes are different to say the…
The shoes are different to say the least. I normally wear a size 8.5 quad E. The 8.5 was very tight and it was really tight on my toes. Next time I will order a size 9.
August 16, 2026
Unprompted review
Reply from Hike Footwear
We’re sorry that the size you've chosen felt too tight and uncomfortable around your toes. We know how disappointing it can be when you’re looking forward to a new pair of shoes and the fit just isn’t right.
Thank you for sharing your experience with us. Your feedback truly helps us improve our sizing guidance and create a better experience for our customers.
Hike Footwear
Customer Service
Keeping in touch
Keeping in touch. I feel I am able to communicate with you and get a response from you quickly.
August 16, 2026
Unprompted review
Reply from Hike Footwear
We're so glad to hear that our communication has met your expectations! Providing quick, clear, and helpful support is something we strive for every day, so it's wonderful to know you had a positive experience with our team. Thank you for taking the time to share your kind words. Your support and feedback truly mean so much to us.
Hike Footwear
Customer Service
None of these shoes fit, I’m trying to return them and cannot get help
None of these shoes fit, much too wide!
August 16, 2026
Unprompted review
Reply from Hike Footwear
We're sorry that our shoes didn't fit properly and were too wide for your feet. We completely understand how disappointing it is to look forward to a new pair of shoes only to find that they don't fit as expected. We know that a proper fit is essential for both comfort and confidence, and we're sorry that we fell short of your expectations.
Your feedback is incredibly valuable to us, and we're carefully reviewing comments like yours as we continue working to improve our designs and provide a better experience for every customer.
Hike Footwear
Customer Service
This is the second time I have reached…
This is the second time I have reached out to you regarding the shoes I paid for and received. There are sharp edges under the tongue of the shoe that scratched my foot and I’m unable to wear these. I need to know how to return them for a refund. I would appreciate some kind of answer from you.
August 7, 2026
Unprompted review
Reply from Hike Footwear
Apologies about the discomfort you experienced and that the sharp edges of the shoes made them unwearable. We completely understand how frustrating and disappointing it is to receive a product that doesn't meet your expectations, especially when you were looking forward to wearing it.
This is not the experience we want for our customers, and we sincerely apologize for the inconvenience and frustration this has caused.
Hike Footwear
Customer Service
Mine are GREAT
I use mi e for walking and I find my back dies not hurt while walking 2-1/2 to 4 miles. But I recently ordered a pair for my husband. I got the 9/9.5 but his orthotics didn't fit. I was told to keep the first pair and they sent me a 10/10.5 which seem to be almost like the first size. They are not a wide width so those didn't work either. So now im stuck with two pair of men's hikes that no one can wear and I don't know what to do with them. I can't sell them to anyone because their food is either too small or too big. I don't know the dates it was last month.
July 24, 2026
Unprompted review
Reply from Hike Footwear
We understand how disappointing it is when a replacement still doesn't solve the problem, and we can imagine how frustrating it must be to end up with two pairs that don't work as expected.
Thank you for taking the time to share your experience with us. Your feedback is greatly appreciated and helps us continue improving our products and customer experience.
Hike Footwear
Customer Service
Horrendous customer service
I ordered my usual size from hike and my toes went all the way up to the top. I would not be able to wear socks with these shoes so I wanted to exchange them. You can only reach hike by email. Their phone number does not work I emailed them seven times with no response. I called my credit card company and started a dispute. I certainly responded to that very quickly. They said I could certainly return the shoes and exchange them, but until the dispute was closed, there was nothing they could do my credit card company said do not close the dispute unless they make good what they promised after a couple of weeks. My credit card company sent me a letter that they close the dispute because the company said that the problem was resolved. It was not. I emailed hike again and said that because of all this I did not want to exchange the shoes I wanted a refund and I wanted to return them. They said that they had to send me a return form and after another week I got the form, which is laborious to fill out you also had to enclose your invoice a copy of the reason why you’re returning the shoes and proof of the return I did all of this and I had to pay $11 to return them. I got a response from them saying that the dispute was still open so they couldn’t refund my money but they did get the shoes back. I sent a copy of my credit cards letter that the dispute was closed. They said they hadn’t gotten their money back called my credit card company and they said the dispute was closed. I was charged back and hike was refunded. I can’t find that refund after a month. I have emailed them numerous times and they keep telling me the same thing. They’re so very sorry. We really want to apologize for all your inconvenience but until we get our refund, we can’t refund you. They are so very polite and they are so very full of crap. I will call my credit card company again and let them know that this has not been resolved that I did return the shoes and send them the proof of everything. Do not buy anything from this company. They are scammers.
July 27, 2026
Unprompted review
Reply from Hike Footwear
Thank you for taking the time to share your feedback. We are truly sorry for the frustrating experience you've had with your order, exchange, and refund. This is not the level of service we strive to provide, and we sincerely apologize for the inconvenience this has caused.
Your feedback is incredibly valuable, and we're actively reviewing our processes to improve both our customer service and order resolution experience to help prevent situations like this in the future.
Hike Footwear
Customer Service
Nightmare from start to finish
Nightmare from start to finish. Poor quality merchandise, extremely slow shipping and their customer service is the worst I’ve ever dealt with.
Avoid at all cost.
August 15, 2026
Unprompted review
Reply from Hike Footwear
We're sorry that your experience with us was a nightmare from start to finish. We sincerely apologize for the poor quality of our merchandise, the extremely slow shipping, and the unsatisfactory customer service you received.
We understand your frustration and regret that we fell so far short of your expectations. Your feedback is very important to us as we continuously strive to improve.
Hike Footwear
Customer Service
Not satisfied with my purchase or the company
I ordered two pairs of shoes because my sister said they were really comfortable. She had no trouble with her order. Mine came late. I received notification that they had been delivered. A week later they still hadn't been delivered so I emailed them. No reply from Hike. Two weeks later they arrived. However they were the incorrect size. I used the Hike footwear sizing to order. I ordered size 39 and they were too small. I have never worn a size 40 pair of shoes so I think there sizing is incorrect. Unfortunately, they arrived at a busy time so I didn't try them on for a couple of weeks. When I found out they were the incorrect size, I contacted them about an exchange as they say they are free. However what they don't tell you is that they are only able to be returned after 30 days. I contacted them and they refused to budge, even though they weren't delivered when I received the notification because I live in the country and don't receive mail regularly. Their communication with me has been very annoying sending me to the return/exchange page which obviously doesn't work after 30 days. Since then no communication and I'm left with 2 pairs of shoes that I can't use. Don't use this company, as they are very frustrating to work with and obviously don't stand by their product.
July 31, 2026
Unprompted review
Reply from Hike Footwear
We apologize for the frustrating experience you've had with your recent order. We understand how disappointing it is to receive incorrect sizes and encounter delays, especially when you were looking forward to comfortable footwear.
We truly regret the communication issues and the difficulties you faced with our return policy. Your feedback is invaluable as we strive to improve our services and product sizing.
Hike Footwear
Customer Service
Reply from Hike Footwear
We're happy that you found our shoes well-made and comfortable, and that you had a great experience with our service! Knowing we met your expectations truly means the world to our team.
Thank you so much for taking the time to share your kind words and wonderful feedback. We genuinely appreciate your support and are so grateful to have you as part of the Hike family!
Hike Footwear
Customer Service
I ordered three pairs of shoes and…
I ordered three pairs of shoes and these shoes are so comfortable. I had to wash one pair of shoes and it was so easy.
August 15, 2026
Unprompted review
Reply from Hike Footwear
We're thrilled to hear how much you're loving your Hike shoes! It means so much to us to know they're not only incredibly comfortable but also so easy to clean. Knowing they're making your everyday life a little easier while keeping your feet comfortable is exactly what we hope for with every pair we create.
Thank you so much for taking the time to share your wonderful experience and for being part of the Hike family!
Hike Footwear
Customer Service
Ordering was easy and shoes were…
Ordering was easy and shoes were delivered promptly. The shoes are comfortable and still getting use to them. Very different than New Balance. I'm hoping they help with my balance. My only issue is they don't have much protection if you step on something or working outside.
August 5, 2026
Unprompted review
Reply from Hike Footwear
We're thrilled that ordering was easy, your shoes arrived promptly, and that you're already finding them comfortable! It's wonderful to know you're giving yourself time to adjust to the unique feel, and we hope they continue to provide a positive experience as you wear them.
We appreciate your honest feedback about wanting more underfoot protection for working outside. Comments like yours are incredibly valuable and help us continue improving our products. Thank you so much for your support and for choosing Hike Footwear!
Hike Footwear
Customer Service
That will depend on whether the return…
That will depend on whether the return option I was told about can actually happen, as the link for setting up a replacement order isn't working...
The email response to my inquiries has been polite and timely,,, but net results haven't followed.
I got another reply, but still no results.....
August 11, 2026
Unprompted review
Reply from Hike Footwear
We appreciate you sharing your experience, and we’re very sorry for the frustration caused by the replacement link not working. We completely understand how disappointing it is to receive timely responses but still be unable to move forward because the link provided isn’t functioning properly.
Our team is looking into the issue so we can understand what went wrong and help prevent similar problems in the future. You deserve a simple and hassle-free experience, and we sincerely apologize that we fell short. Thank you for your patience and for giving us the opportunity to improve.
Hike Footwear
Customer Service
I bought two pairs by mistake and I end…
I bought two pairs by mistake and I end up keeping them both. Then on your website you advertise BUY ONE PAIR AND GET ONE PAIR FREE. SO MUCH FOR MY LUCK. The shoes are very comfortable and I plan to tell my friends about them. We are all in the same age bracket and can use the help walking. Thank you, Marie Susice
August 9, 2026
Unprompted review
Reply from Hike Footwear
Thank you so much for sharing such a wonderful review with us! We’re glad that what started as an accidental order of two pairs turned into such a positive surprise and that you ended up loving them both. Knowing that you find your Hike shoes so comfortable truly means so much to our entire team.
We’re especially grateful that you’re planning to share your experience with your friends. Your recommendation and kind words are such a wonderful compliment to us. Thank you for choosing Hike and for your amazing support. We hope you enjoy many more comfortable and happy walks ahead!
Hike Footwear
Customer Service
Love the shoes have 4 pairs
November 6, 2025
Reply from Hike Footwear
We’re thrilled to hear how much you love your Hike shoes and that you already have four pairs! Knowing that you continue to choose us truly means so much to our entire team.
Thank you for taking the time to share your wonderful feedback and for your continued support. We’re incredibly grateful to have you as part of the Hike family and hope you enjoy many more comfortable and happy steps in every pair!
Hike Footwear
Customer Service
My shoes did not fit properly
My shoes did not fit properly. They were too large. Hike replaced them for a shipping fee. I was told to keep the shoes which I passed on to my daughter. Thanks so much!
August 10, 2026
Unprompted review
Reply from Hike Footwear
Thank you so much for sharing your wonderful experience with us. We’re happy that we could help you find a pair that fits perfectly and feels just right!
We love that your original pair found a happy new home with your daughter. Now you can both enjoy your Hike shoes together! Thank you for your amazing support and for being part of the Hike family.
Hike Footwear
Customer Service
Exceptional toe room
Exceptional toe room, easy to get on, very comfortable. I’ve worn them every day.
August 15, 2026
Unprompted review
Reply from Hike Footwear
We’re happy that your Hike shoes have been comfortable and that they’re so easy to put on! It’s especially wonderful knowing that the roomy toe box gives your toes the extra space they need and that your shoes have become your everyday go-to pair.
Thank you so much for taking the time to share your wonderful experience with us. Knowing that you enjoy wearing your Hike shoes day after day truly means so much to our entire team. We appreciate your support and hope you enjoy many more comfortable steps ahead!
Hike Footwear
Customer Service
You sent wrong sizes and won't correct…
You sent wrong sizes and won't correct it. Shame on you!!
June 29, 2026
Reply from Hike Footwear
We sincerely apologize for any disappointment this situation has caused. We completely understand how important it is to receive clear and timely assistance when you have a concern.
Our customer service team has carefully reviewed your concern and is actively working to get this resolved for you. Please take a moment to check your inbox, including your spam or junk folder, for our response. Thank you so much for your patience and for giving us the opportunity to assist you and make things right.
Hike Footwear
Customer Service
Reply from Hike Footwear
Thank you so much for taking the time to share such wonderful feedback with us. Hearing that you are pleased with your Hike shoes the pricing and your overall delivery experience means absolutely everything to our entire team!
Knowing that everything came together to make your experience a truly positive one is exactly what we work so hard for every single day and knowing that we delivered that for you is the greatest reward we could ever ask for.
Thank you so much for your amazing support and for choosing Hike. We are so proud and grateful to have you as such a valued and cherished part of the Hike family.
Hike Footwear
Customer Service
Shoe is beautiful
Shoe is beautiful, very well made. Most importantly, it is very comfortable. I had no problem walking in these from day 1. I feel very stable when I walk in these. I would definitely recommend these to a friend and would buy a second pair.
August 15, 2026
Unprompted review
Reply from Hike Footwear
It truly makes our day knowing that you find them beautiful, well-made, and comfortable right from the very first wear. We’re especially happy to hear that you feel comfortable, stable, and confident with every step.
Thank you so much for sharing your wonderful experience and for recommending Hike to others. Hearing that you’re already considering a second pair means so much to our entire team. We truly appreciate your support and hope you enjoy many more happy and comfortable steps ahead!
Hike Footwear
Customer Service
This company exhibits NO Customer Service AT ALL!
I received my order of 3 pairs of shoes on Aug. 10 '26. I requested to exchange them for a 1/2 size larger. I received no response after 2 days. I requested a call back to discuss the issue and did not receive on during their scheduled time frame. I sent several emails requesting assistance. I responded on their website by again detailing my need to exchange. Still no response. VERY POOR CUSTOMER SERVICE. I seriously doubt that I will receive exchange authorization and direction to replace the items. this has been a very frustrating and EXPENSIVE experience! I will not purchase from this company every again and I will relay their lack of integrity and response to everyone that will read it.
August 15, 2026
Unprompted review
Reply from Hike Footwear
We would like to apologize for the disappointing experience you’ve had with your recent order. It's upsetting to reach out repeatedly about an exchange, request a call back, and send multiple emails without receiving the help or response you needed. After spending your hard-earned money with us, you deserved attentive, timely, and caring support from the very beginning.
We regret that we fell short and left you feeling unheard and unsupported. Your concerns matter to us, and we truly appreciate you bringing this experience to our attention.
Hike Footwear
Customer Service
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