I have ordered from Hikecare before. The service was great and the shoes were even better. Fitted like a glove and they do everything they were claimed to do - comfortable, warm, feel confident weari... See more
Company replied
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Review summary
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I purchased 2 x stained glass cat lamps- one of which was clearly faulty. The string led lights became detatched and no longer illuminated the lamp. This happened within 2 weeks of very occasional us... See more
Company replied
The shoes I bought are extremely lightweight and so soft they feel like slippers. Excellent grip too. Taking them on holiday soon and I am sure I'll get lots of wear out of them. Will be walking a lot... See more
Company replied
This is the second item I have bought from Hikecareuk. Their sales process is easy to navigate and they have a wide selection of products on offer. The was very pleased with the first orthopaedic foot... See more
Company replied
3.4
Average
713 reviews
Replied to 98% of negative reviews
Typically replies within 48 hours
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Excellent Experience
This is the second time I have purchased footwear from HIKECARE, and I have been satisfied with the quality the comfort and the fit of the shoes. A very good experience.
April 17, 2026
Unprompted review
Reply from Hikecare
Thank you so much for your positive feedback!
Your satisfaction motivates us to improve every day.
Sincerely,
The HikeCare UK Team
Very Satisfied…
Simple and easy to order with great products . This will be my 3rd pair and thank you :)
April 13, 2026
Unprompted review
Reply from Hikecare
Thank you so much for your positive feedback!
Your satisfaction motivates us to improve every day.
Sincerely,
The HikeCare UK Team
poor quality certainly not worth the…
poor quality certainly not worth the money. Long delay in arriving. sent email asking when the shoes would be deluvered. I received a reply fair enough. they were coming from china so drop shipping company. very cheaply made with a black label on the tongue of the shoe which says 'fashion' read what you will on that one. I chopped that out as they looked so cheap. Doubt very much they do what the advertisement for them states. Too flimsy. Passing very cheaply made shoes off as ortho care. I wouldnt bother
April 4, 2026
Unprompted review
Reply from Hikecare
Thank you for sharing your experience.
We’re sorry to hear that the shoes did not meet your expectations in terms of quality and that the delivery time caused frustration. We understand how disappointing it can be when a product does not feel as expected.
Our products are carefully selected to offer comfort and functionality. We are a dedicated brand with a hardworking team that works daily to provide our customers with the best possible experience. We now have over 100,000 satisfied customers who continue to shop with confidence.
Product appearance and materials can vary depending on design and manufacturing batches, and while many customers are satisfied, we recognise that individual expectations may differ. We also aim to provide accurate descriptions of intended use, but comfort and suitability can vary from person to person.
We appreciate your feedback as it helps us continue improving both our products and service.
If you would like us to review your order further, please contact our support team with your details so we can assist you.
You can reach our team at info@hikecare.co.uk, and we will be happy to help.
Sincerely,
The HikeCare UK Team
As easy as 123
The ordering process is easy, I have placed 2 orders a couple of days apart, this first only being a couple of days ago and the other today. Hopefully they will arrive soon, but so far I have no complaints and all going well, I will share what I bought with friends and family and that I got it from hikecare.
April 14, 2026
Unprompted review
Reply from Hikecare
Thank you so much for your positive feedback!
Your satisfaction motivates us to improve every day.
Sincerely,
The HikeCare UK Team
Have brought items that I’m very…
Have brought items that I’m very pleased with
April 14, 2026
Unprompted review
Reply from Hikecare
Thank you so much for your positive feedback!
Your satisfaction motivates us to improve every day.
Sincerely,
The HikeCare UK Team
Easy yo order lthough takes a long time…
Easy yo order lthough takes a long time to arrive but happy
April 13, 2026
Unprompted review
Reply from Hikecare
Thank you so much for your positive feedback!
Your satisfaction motivates us to improve every day.
Sincerely,
The HikeCare UK Team
I ordered a pair of shoes and paid for…
I ordered a pair of shoes and paid for them on the 30th of march, they've still not been delivered and I have no tracking details, I have sent an email to hike care UK but no reply.
Think before you buy anything from them there based in china.
March 30, 2026
Unprompted review
Reply from Hikecare
Thank you for sharing your experience.
We’re sorry to hear that your order has not yet been delivered and that you have not received a response to your email. We understand how frustrating this must be, especially when you are waiting without tracking updates.
Our products are carefully selected to offer comfort and functionality. We are a dedicated brand with a hardworking team that works daily to provide our customers with the best possible experience. We now have over 100,000 satisfied customers who continue to shop with confidence.
Delivery times can occasionally vary due to logistics and shipping processes, and tracking updates may take time to appear depending on the courier. We also apologise if your email was not responded to, as this is not the level of service we aim to provide.
If you would like us to review your order and provide an update, please contact our support team again with your order details so we can assist you further.
You can reach our team at info@hikecare.co.uk, and we will be happy to help.
Sincerely,
The HikeCare UK Team
Customer service is good and great
Customer service is good and great. Very helpful and kind and listening to Customer. I am very satisfied and great discount aswell.
April 10, 2026
Unprompted review
Reply from Hikecare
Thank you so much for your positive feedback!
Your satisfaction motivates us to improve every day.
Sincerely,
The HikeCare UK Team
I though I was ordering from uk not the…
I though I was ordering from uk not the other side of the world, my order took weeks to arrive ,when I wanted to return them
I had to pay for them to go back,which was more than the item was worth offered me 10% discount to keep them ,why would I waste £78 for shoes that don’t fit
Got 50% in the end now hoping to sell them on eBay but reading the reviews not sure I can sell them to other people knowing what poor quality they are
Please don’t waste your money pay that little bit extra and get quality that’s lasts
March 6, 2026
Unprompted review
Reply from Hikecare
Thank you for sharing your experience.
We’re sorry to hear that the shoes did not meet your expectations in terms of fit and quality, and that the overall experience left you feeling disappointed. We understand how frustrating this must be, especially when delivery takes longer than expected and returns feel impractical.
Our products are carefully selected to offer comfort and functionality. We are a dedicated brand with a hardworking team that works daily to provide our customers with the best possible experience. We now have over 100,000 satisfied customers who continue to shop with confidence.
Delivery times can vary depending on logistics, and our return policies are outlined on our website so customers can make informed decisions before purchasing. We understand that return costs can feel disproportionate in some cases, which is why our team aims to offer alternative solutions such as partial refunds where appropriate.
We regret that this experience did not meet your expectations, and we appreciate your feedback as it helps us improve.
If you would like us to review your case further, please contact our support team at info@hikecare.co.uk, and we will be happy to assist you.
Sincerely,
The HikeCare UK Team
Cheapest pair of socks ever
This review is no reflection on the customer service I received but purely on the product quality... I ordered some self heating socks which in itself, should have raised alarm bells but I thought I'd give them a try. They are possibly the cheapest, thinnest and shortest pair of socks I've ever seen. I'd guess even with 10 pairs on my feet would still be cold. I ordered these as a previously ordered product (gloves) didn't fit and this company don't offer refunds - they just give you another cheap product for free. But given the awful quality of the socks, I may as well have just thrown my money away. Will not be buying anything from this site again.
March 31, 2026
Unprompted review
Reply from Hikecare
Thank you for sharing your experience.
We’re sorry to hear that the socks did not meet your expectations in terms of thickness and warmth. We understand how disappointing this must be, especially after your previous experience.
Our products are carefully selected to offer comfort and functionality. We are a dedicated brand with a hardworking team that works daily to provide our customers with the best possible experience. We now have over 100,000 satisfied customers who continue to shop with confidence.
Product performance can sometimes vary depending on individual expectations and usage, and we appreciate your honest feedback as it helps us improve. While alternative solutions such as replacements or goodwill offers are provided to assist customers, we understand that these may not always meet every expectation.
If you would like us to review your case further, our support team is available to help explore possible options in line with our policies.
You can reach our team at info@hikecare.co.uk, and we will be happy to assist you.
Sincerely,
The HikeCare UK Team
This is the second item I have bought…
This is the second item I have bought from Hikecareuk. Their sales process is easy to navigate and they have a wide selection of products on offer. The was very pleased with the first orthopaedic footwear I purchased. They are extremely comfortable, lightweight and hardwearing. I have no problem using this company again
April 8, 2026
Unprompted review
Reply from Hikecare
Thank you so much for your positive feedback!
Your satisfaction motivates us to improve every day.
Sincerely,
The HikeCare UK Team
Good kit Good service great prices and…
Good kit Good service great prices and fast delivery
April 7, 2026
Unprompted review
Reply from Hikecare
Thank you so much for your positive feedback!
Your satisfaction motivates us to improve every day.
Sincerely,
The HikeCare UK Team
Ecxellent service
Ecxellent service, high quality at very reasonable prices. Delivered and packaged in good order. Just need the energy to make the besy use now
April 4, 2026
Unprompted review
Reply from Hikecare
Thank you so much for your positive feedback!
Your satisfaction motivates us to improve every day.
Sincerely,
The HikeCare UK Team
Not many companies around with honesty…
Not many companies around with honesty as there policy but this is definitely one. Great value items and service
April 3, 2026
Unprompted review
Reply from Hikecare
Thank you so much for your positive feedback!
Your satisfaction motivates us to improve every day.
Sincerely,
The HikeCare UK Team
I bought this item Luminous cat
I bought this item Luminous cat – handmade lamp that makes hearts shine because it had 211 five-star reviews and looked great in the photos. However, what arrived was completely different - the materials are cheap and rubbish quality, nothing like described. When I contacted them to return it, they demanded I pay $15 shipping first, even though UK consumer rights say buyers shouldn't pay returns for items not as described. Very misleading reviews and bad customer service. Avoid this seller! [Photos attached: website picture vs what I received]
March 23, 2026
Unprompted review
Reply from Hikecare
Thank you for sharing your experience.
We’re sorry to hear that the item did not meet your expectations and that you felt disappointed with the quality upon receiving it. We understand how frustrating it can be when a product differs from what you anticipated based on images and descriptions.
Our products are carefully selected to offer comfort and functionality. We are a dedicated brand with a hardworking team that works daily to provide our customers with the best possible experience. We now have over 100,000 satisfied customers who continue to shop with confidence.
Product images are intended to represent the design and appearance as accurately as possible, though variations can sometimes occur due to lighting, display settings, or production batches. That said, if an item is believed to be not as described, our support team is always available to review the case and assess appropriate solutions in line with our policies.
Return procedures and conditions are outlined on our website prior to purchase so customers can make informed decisions. We understand that return costs can be a concern, and our team aims to offer alternative resolutions where possible.
If you would like us to review your case further, please contact our support team with your order details and photos so we can assist you.
You can reach our team at info@hikecare.co.uk
, and we will be happy to help.
Sincerely,
The HikeCare UK Team
Fashionable yet functional for improving balance and comfort
Apart from the very good delivery service, I'm so impressed with the shoes. After a serious ankle operation and the need to permanently walk with 2 crutches I have had real difficulties in finding a shoe I feel safe in as well as comfortable and not a big clumpy boot. Looks fashionable as well as extremely comfortable and stable.
March 31, 2026
Unprompted review
Reply from Hikecare
Thank you so much for your positive feedback!
Your satisfaction motivates us to improve every day.
Sincerely,
The HikeCare UK Team
Beware don't be fooled rubbish spray
Beware don't be fooled with the rust remover pictures read every thing carefully I didn't. £20 for 30 ml spray size of a small perfume bottle that is useless Amazon sells these three for £5.99 still not worth it. Don't think of sending item's back as the cost is higher than the item going back.
March 31, 2026
Unprompted review
Reply from Hikecare
Thank you for sharing your experience.
We’re sorry to hear that the product did not meet your expectations and that you felt disappointed with the size and value of the item. We understand how frustrating this can be, especially if the product was not what you anticipated.
Our products are carefully selected to offer comfort and functionality. We are a dedicated brand with a hardworking team that works daily to provide our customers with the best possible experience. We now have over 100,000 satisfied customers who continue to shop with confidence.
Product sizes and details are listed on our website, and we always encourage customers to review this information carefully before purchasing. We also understand that return costs can feel disproportionate in some cases, which is why our support team aims to offer alternative solutions where possible.
If you would like us to review your order, please contact our support team with your details so we can assist further.
You can reach our team at info@hikecare.co.uk
, and we will be happy to help.
Sincerely,
The HikeCare UK Team
Comforts
Love these shoes so comfortable and stylish also great value
March 27, 2026
Unprompted review
Reply from Hikecare
Thank you so much for your positive feedback!
Your satisfaction motivates us to improve every day.
Sincerely,
The HikeCare UK Team
Ordered walking trainers
Ordered walking trainers. Was told a week ago they had been dispatched. Still waiting. Contacted supplier…apparently they have just cleared customs!!! It is not made clear when you order that they are coming from abroad!! Wouldn’t have bothered to order if I’d known
March 25, 2026
Unprompted review
Reply from Hikecare
Thank you for sharing your experience.
We’re sorry to hear about the delay with your order and understand how frustrating it must be to wait longer than expected, especially when the delivery timeframe was important to you.
Our products are carefully selected to offer comfort and functionality. We are a dedicated brand with a hardworking team that works daily to provide our customers with the best possible experience. We now have over 100,000 satisfied customers who continue to shop with confidence.
Delivery times can vary depending on logistics and customs processing, which are unfortunately outside of our direct control. We aim to provide accurate estimates, but occasional delays can occur. We appreciate your feedback regarding shipping transparency and will take this into consideration as we continue to improve our service.
If you would like an update on your order or further assistance, please contact our support team so we can review your shipment and provide the latest information.
You can reach our team at info@hikecare.co.uk
, and we will be happy to help.
Sincerely,
The HikeCare UK Team
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