Tommy Hilfiger Reviews 1,660

I have been buying Tommy Hilfiger t-shirts for may years (over a decade) because the quality was very good and they didn't shrink - maybe a tiny bit but that was it. This year I bought my annual supply and after washing realized that they shrink about 3 inches. I was able to compare a new one that had been washed with one that hadn't been worn or washed yet. I then compared it with the ones I purchased last year and those ones had barely shrunk. I noticed that the old ones were made in Vietnam and the new ones are made in India. When I contacted Tommy Hilfiger their response was that they don't do anything about shrinkage but they offered me a 20% discount - seriously, why would I buy anything more from them? So I responded and then they came back offering me a $15 coupon but only if I am a resident of the US which I am not. In any event they do not seem to care that their product quality is no longer something I am willing to pay anything for. In addition, I had noticed that the neckline had expanded and was banded by fabric instead of proper edging material.

their online interface is literally the worst, would strongly discourage using them. They run an online scam to just add people to their mailing list.

They say that they will give 20% off on the first purchase if you register.
On doing the registration and validation, they take the order.
Only to deny it, for "unknown" reasons and keep on doing it no matter how many times I try, change my payment methods, etc.
Opened ticket with their customer service, they are also useless, they just ask you to try again after a couple of days "hoping" the issue would be resolved then, lol

I’ve never experienced such poor customer service from a major brand like Tommy Hilfiger. I placed an order six months ago, never received the items, and have been fighting to get a refund ever since. Despite numerous promises from their customer service team, including countless emails saying I should “wait a few more days,” I’m still out of pocket and have received nothing in return.

Every time I ask for contact information for a manager or for a real solution, I’m ignored. It’s clear that Tommy Hilfiger’s customer service team is either unwilling or unable to resolve issues, and they seem content to string their customers along with empty promises.

AVOID AVOID AVOID

ORDERED FOR THE FIRST TIME, THEY DELIVERED THE PARCEL TO THE WRONG ADDRESS, I PROVIDED PROOF.... AND APPARENTLY THEY DONE A WHOLE INVESTIGATION IN 30MINS TO CONCLUDE THATS IT SAYS DELIVERED AND THERE HAPPY WITH THAT IM NOW DOWN £200 AND THEY WILL NOT TAKE ANY RESPONSIBILITY.... ABSOLUTELY DISGUSTING

IF YOU WANT TOMMY HILFIGER I SUGGEST BUYING FROM JD, TK MAXX OR SPORTS DIRECT.... COMPANIES THAT WILL ACTUALLY HELP IF THERES A ISSUE.... THEY ARE ABSOLUTELY DISGUSTING!!! AND CUSTOMER SERVICE ARE RUDE. AVOID AVOID AVOID

I purchased 2 pair of the Imiera ankle boots in 2021, one pair in black and one pair in cognac, I wear them often. As of 24 Sept 2024 the black pair has still held up from routine polishing with shoe cream. The cognac, also kept routinely polished are cracked on the top which I'm not happy with. I'll consider buying a different brand in the future to replace the cognac.

I rarely write reviews, especially for clothing, but I feel compelled to share my disappointment with Tommy Hilfiger jeans. I’ve loved the feel and look of these jeans for years, so I kept buying them. However, this year alone, I've had three pairs—each costing over £60—tear within three months. The quality has gone downhill terribly. Honestly, any cheaper brand I've tried has outperformed these. Appalling! I won't be purchasing again.

TH used to be all about quality when I was young. Lately I've given them too many chances and every time they didn't fail to disappoint. LATE delivery, POOR quality products and very HIGH prices for what they offer, which is basically one disappointment after the other... Bag came scratched. I followed their size guide to a T every time and clothes were either FAR too big or FAR too small. For a brand that charges over £100 for a blouse, the stitch work on it is TERRIBLE. Material deteriorates after the first wash... Can't be asked to return anymore. Never buying again.

Very poor unhelpful customer service.Bought a bag, occasional usage,material starting wearing off on two corners,asked for repair,as had all details and labels intact. But they would not
accept anything I said. Expected much better service from a reputable brand as Tommy Hilfiger

It is such a shame for a company that is supposed to sell a high quality products for a big price to actually sell us low quality products that fall apart after 2 months of wearing. If they don't take this problem seriously, they are jeopardizing their company's reputation and losing their customers. I contacted the agent in Tommy Hilfiger just to warn him about this problem but he refused to continue a conversation. Which brought me here to leave a negative comment.

Terrible quality product. The Yacht jacket started ripping along the seams (weak point in the product) within a month of wear. For the price and brand you would expect it to be much more durable

I do not advise anyone to buy on the Tommy Hilfiger website, if something happens to your order, they will not help you and you will contact the bank for a refund. Pedro, Tommy Hilfiger – Risk Analyst Team is an absolute non-professional in his field, instead of helping clients, he asks personal questions, threatens and wants to call a personal phone number, terrible

I bought a bag worth Rs.6000 and a worst quality product. The bag ruined within 7-8 months.

Tommy Hilfiger NO longer use 100% combed cotton. I just bought their sleepwear, white T-shirts and they looked and felt warm or has polyester blend on it, its static to touch. It does feel very Uncomfortable and does not absorb sweat like it used to or felt cooler to the touch on the skin . They brand their cotton now as Regenerative or Transitional or man-made cellulosics. and they're pretty costly .. It does NOT present a good brand value to your money no more !!

Ordered an item that was in stock, paid for it and instead of a dispatch email I received a cancellation email two days later because item was out of stock. Really poor from a so called top brand. Beware of ordering gifts from this website.

They lost my package and all I hear from them is that I need to wait. It was 1 hour way from my home, how come it is 2 weeks late already? The delivery time was 3 to 6 business days. They dont want to cancel my order.

I ordered a blouse on July 30, 2024 for my father in laws funeral on August 8th. I paid an extra $24 for 2
day delivery. I have received a third delay saying it will be here on August 7th. I will probably receive another delay. Your service and guarantee of quick delivery for extra money really sucks.!!!!! Great way to do business!

I put in an order that was not delivered for weeks and when I called them they said it had been delivered back to them and they could not explain why. They could not help me reorder over the phone so I had to put the order in a second time. The same thing happened again !!! It’s to do with their system and how they allocate to usps or something…the advisor could not really explain it …I waited a while as they split the delivery into two package/ - one was sent back and the other sat with usps for over 10 days. I was so fed up I called to just get everything refunded- I didn’t even care about losing my $30 gift card at this point and the advisor was like he can’t process a refund as it hasn’t been delivered !!! It was supposed to be delivered in 2-3 days and it’s been 10! Something is malfunctioning with their delivery system / processes. It really should not be soooooo difficult to order some socks and underwear ! I will stick with Calvin Klein going forward !

Placed an order #6101329629 for 4 items and stock was available. Got an email saying my order had been shipped with the tracking number.

However, got another email later on the same day saying that “some items” were cancelled because they were out of stock! Basically, out of the 4 items they are only sending ONE! 1️⃣

Very disappointing how they are operating. Waisting my time to search, decide and place an order and pay for it. Surely the website should be up to date in terms of the stock availability or is the company over selling inventory?

I will think a lot before buying on the Tommyhilfiger.com website again. And I certainly would not recommend it if you are counting on receiving all the purchased items.

Purchased some shoes only had them for 2 weeks already broken. No exchange policy i have to send back and repurchase and hope they refund me. Awful customer service you would think with such a brand they would treat people with a little respect

Ordered on 14th June. Today is 10th July and I still didn't get my order.
Contacted them on live chat and not very helpful Ana said that parcel was dispatched and she can't help me any further. She closed the chat before I even managed to say something.