Fast delivery, but these clips are nigh impossible to remove once they're shut, some came already closed and I've broke my nail and a clip trying to open them again. Please redesign so they can be eas... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I bought some LED Strips for a home project and after some extensive research bought from hiline Lighting, as from the spec it looked like a good quality product! The delivery arrived on time and when... See more
I spoke to Polis about a DMX LED strip installation I was working on and received great advice and a quote within an hour. Goods ordered and delivered quickly. These are high quality products manufa... See more
Got let down by another company so gave Hiline a call at about 4pm to check if they had what I needed in stock before I ordered. Spoke to a friendly advisor who promised to call me back within a cou... See more
Company details
Written by the company
Hi-Line specializes in Led products design, and carefully produces unique high quality Led lighting that is promoted at selected traders worldwide; a few selection of our products sold also through Hi-line's on-line shop. All products ship out from our warehouse located in London; we do offer free same day shipping for any orders within UK. International orders are welcome, please contact us for a shipping quote.
Contact info
Big Yellow, KT2 6NU, Kingston upon Thames, United Kingdom
- 020 3322 9192
- support@hiline-lighting.co.uk
- hiline-lighting.co.uk
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
2nd time back aqurium stuff this…
2nd time back aqurium stuff this time...best move i made...better than the pet shops and aquruim stuff thess boys will help
Excellent sales and after sales.
I’d like to thank Highline Lighting for their excellent support with a technical issue I recently had. From beginning to end this company have been helpful and pro-active.
I will definitely use them again and recommend their services.
Fast delivery, but product needs work
Fast delivery, but these clips are nigh impossible to remove once they're shut, some came already closed and I've broke my nail and a clip trying to open them again. Please redesign so they can be easily removed as well.
Perhaps one of the quickest despatches…
Perhaps one of the quickest despatches of goods of all time. Within minutes of placing the order, I received an email to say it has been despatched and the goods arrived promptly the very next day. The LED strip light was fairly priced and there was an extensive selection of products to choose from.
the package arrived quickly and on…
the package arrived quickly and on time, good quality
Just what we ordered
K in customer service
K, in customer services has been a 5 star help. Reassuring and informative all through a process with a technophobe.
Thanks for all your help.
You get what you pay for
I recently bought some cheap RGBW LED strips from another retailer and was disappointed with them in every way - the colour consistency and brightness both were a let down.
I was nervous about spending so much money to buy the equivalent item from Hiline but after seeing the other positive reviews I bit the bullet. I am delighted with them - they are exceptionally bright, have excellent colour rendition and uniformity, and have transformed my living room. I will only be buying this brand in the future.
Delivery was also very quick - next day even though I just went with the free delivery option. Thank you!
Amazing Service and super quick delivery
Got let down by another company so gave Hiline a call at about 4pm to check if they had what I needed in stock before I ordered. Spoke to a friendly advisor who promised to call me back within a couple of minutes to check physical stock. Called back to confirm availability and said that if I ordered in the next 10mins, if their courier hadn't already been, she would get it dispatched that day for next day delivery. Amazingly and beyond my expectations, everything arrived the next day around 11am!
Installed the RGBW strips and they went up super easy (adhesive on them is much better than most other products I've used in the past) and they looks superb.
Great product and easy to install
Great product and easy to install, the strip lights have totally changed the look of our kitchen. Great customer service, too, I can highly recommend them to anyone.
I recently ordered several rolls of …
I recently ordered several rolls of RGB+WW 12mm LED strips to be installed. I called the support team to get advice and spoke to Oli about products and how to install the lighting and Oli was a massive help.
The delivery was fast so over all I am very impressed with the Hi Line service and the high standard of the products.
I will shop with Hi Line Lighting again soon.
Excellent Service
I was delighted with the quality of the product and Polis' helpful technical support. My order arrived the next day with no hassle. Will definitely be using HiLine again!
fantastic customer service by polis
We had trouble setting up our LED lights so phoned Polis for help and he was amazing after an hour on the phone i was still unable to connect my phone to the lights wifi and LED controller so Polis sent me a remote control and another LED controller which arrived next day at no charge to me so today i phoned polis and after half hour we got the remote working and then the phones through the easy lighting app, polis was absolutey fantastic and so patient and not once got angry so glad we got it all working now and it looks absolutely fantastic in our bathroom - i would highly recommend not just cause of fantastic service but the product is 1st class (waterproof nano white and coloured stripes) - thank u Polis u where fantastic - Steph Lower xx
Very helpful and great service
Really pleased with the service - I sent a rather rambling e-mail asking for advice and received a detailed response pointing me in the right direction. Delivery was quick and the items very good quality.
Great contact, Fast service
Really quick, clear and helpful response to my inquiries. Website easy to use and products arrived quickly.
LED lighting purchase
The team (Polis especially)were keen to help with information & assistance with this purchase. Polis recommended several options & even on checkout changed one item to make it cheaper. Excellent service & quick delivery, all in and working.
Highly recommended company!
Products as described and of high quality. Very friendly and knowledgeable support.
Excellent Service
I spoke to Polis about a DMX LED strip installation I was working on and received great advice and a quote within an hour. Goods ordered and delivered quickly. These are high quality products manufactured by a company that know what they are doing.
Highly recommended.
Good service and products
As a Lighting Industry professional myself I have to wholeheartedly recommend Hi-line Lighting for service and product quality.
It is my intention to continue dealing with Hi-line
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.








