I was not expecting to be helped at the end of the day on a Friday but.....I received a reply almost immediately with news that my help request was being dealt with. It makes me feel confident t... See more
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Great customer aftercare from Hilio. You can purchase with confidence knowing that there is a great support team to answer any questions and help with your queries.
Delivery communication very good. Product just about meets expectations without being 'great'! Get a smooth shave eventually & is a bit of a harsh shave. Not great, but does the job.
Company replied
Very helpful and communication has been fantastic. Didn't have to wait for replies for too long. Thanks so much
Company details
Written by the company
At Hilio, we believe that shopping for home appliances and electronics should be simple, transparent, and genuinely enjoyable. That's why we've built a webshop where quality products, fair prices, and reliable service come together in one place. Our assortment ranges from powerful vacuum cleaners and dependable kitchen appliances to the latest in home electronics and everyday essentials. Every product in our range is selected with care — we only offer brands and models we would confidently recommend to our own family and friends. Whether you're furnishing a new home, replacing a long-serving favourite, or treating yourself to an upgrade, you'll find options that combine performance, durability, and value. What sets Hilio apart is the experience around the product. We provide clear product information, honest advice, and responsive customer support, so you can shop with confidence from the moment you land on our site until long after your order arrives. Our team is always ready to help you compare options, answer questions, and resolve any issues quickly and fairly. Every order is delivered to your door within 3 to 5 working days at no extra cost, and all our products come with a standard 2-year warranty. At Hilio, we're committed to making your home life easier and more comfortable — one smart purchase at a time.
Our promise
Written by the company
- Smart choices for your home
- At Hilio, you'll find a carefully curated selection of home appliances and electronics. We help you make the right choice with honest advice, trusted brands, and service you can count on — from vacuum cleaners to kitchen appliances and everything in between.
Our delivery and warranty promise
Delivered to your door with a 2-year warranty
Your order is delivered free of charge within 3 to 5 working days. All our products come with a standard 2-year warranty, so you can shop at Hilio with complete peace of mind.
Contact info
Arnhemseweg 2, 3817CH, Amersfoort, Netherlands
- info@hilioshop.com
- hilioshop.com
4.4
Excellent
482 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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See how their reviews and ratings are sourced, scored, and moderated.
Robotic Window Cleaner
A reported issue with the spray function of the Cotair Robotic Window Cleaner was seriously addressed and resolved by Hilio Shop. Thank you for the friendly and customer-oriented response.
July 23, 2026
Unprompted review
Reliable and high service
I found the ecco earpods after a long search. Important for me was the stable connection with iPhone and a nice design and colour. Unfortunatly Hilio was unable to meet the shipping deadline, because of the heat the delivery was delayed. Hilio provided me 20% refund, what I really appreciate, because instead of the Ecco I buyed other EarPods for my vacation. After the vacation I now compare the two and what a huge difference, the Ecco is more comfortable and the quality of connection and sound are much better.
July 10, 2026
Unprompted review
Despite the delivery issues
Despite the delivery issues, the product arrived safely. The Hilio team was very helpful, responsive, and accommodating throughout the process. I’m happy with the product and truly appreciate their excellent customer service. Thank you!
July 22, 2026
Unprompted review
Service minded company
Clear information about the company, service-minded en no nonsense attitude.
Products delivered in time (6days).
And satisfied with the product itself as well💪🏻.
July 22, 2026
Unprompted review
Great little bluetooth speakers
The product I bought is perfect for what I need and despite some delay in delivery it reached me safe and sound.
Customer service (mostly AI I think) is very friendly and understanding. All in all, I'd recommend this shop!
July 13, 2026
Unprompted review
I’m satisfied with the service provided…
I’m satisfied with the service provided by the webshop. The delivery of my headphone was delayed, so I contacted customer service. They handled my inquiry quick in a personal and professional manner and found a suitable solution. In the end, the headphone is delivered on time after all. Overall, I’m very satisfied with the experience.
July 13, 2026
Unprompted review
Works great!
Product received very quickly. Item was as described. Instructions provided for setup were very helpful and easy to accomplish. Vacuum works very well, is light and easy to maneuver, and quiet.
June 25, 2026
Very supportive team
Very supportive team
I ordered a headphone which was a nice product. But because the shipment took nearly 1 week I bought another more expensive headphone somewhere else in the meantime. And I liked it better.
June 17, 2026
Unprompted review
Reply from Hilioshop
Hi Jennifer,
We are a little late responding as it has been a busy few weeks, but we wanted to take a moment this weekend to reach out. We completely understand and are sorry the wait led you to look elsewhere. We hope we get another chance to impress you in the future!
Team Hilio
Excellent service
Excellent service ! Products are really good!
Customer service is perfect, really fast response and they helped me perfectley.
June 19, 2026
Unprompted review
Reply from Hilioshop
Hi Jorn,
We are a little late responding as it has been a busy few weeks, but we wanted to take a moment this weekend to thank you. Comments like yours truly make it all worthwhile for our small team!
Team Hilio
👌🏻 amazing
What a great vacuum cleaner I ordered here! Super satisfied with it. Service is amazing too! 11/10 😁
June 15, 2026
Unprompted review
Reply from Hilioshop
Hi Kayleigh,
We are a little late responding as it has been a busy few weeks, but we wanted to take a moment this weekend to thank you. An 11/10 from you truly makes it all worthwhile for our small team!
Team Hilio
Great customer service
Great customer service, very thorough in questions that are asked and always in a pleassent way. They will not assume things, but check and that solves a lot of issues before it ever becomes one. I really appreciate this!
June 9, 2026
Unprompted review
Respons.
I bought a vacuum cleaner but there was something wrong with the battery i send some pictures and a video and they send a new battery express.Super service five stars from me.
June 3, 2026
Unprompted review
Cancellation went very smooth.
After ordering a pair of headphones I decided to cancel the order because in hindsight I would like to look around more.
Hilioshop responded very quickly (within a day) and were able to cancel the order before it was shipped. They were very nice and understanding about it all. Even though I did not buy anything here this time I would consider them for future purchases.
June 2, 2026
Unprompted review
The shop is prompt in replying to any…
The shop is prompt in replying to any problems or issues
May 29, 2026
Unprompted review
Reply from Hilioshop
Thank you, Arvind! Quick and helpful support is something we take real pride in. Glad we could help.
Team Hilio
Excellent customer service
Excellent customer service, I was a little disappointed with a product but the team were quick to engage with me and offered two good alternatives. Good communication and support overall very satisfied with shopping at Hilio 😊 keep up the good work 👍
May 29, 2026
Unprompted review
Excellent customer service
Customer service resolved aan issue I had with the parcel delivery service. As promised I recieved regular updates. Pro-actively they resolved the issue.
Communication was excellent, as was the service !
May 28, 2026
Unprompted review
Outstanding Hilio Team!
We ordered a Hilio cordless vacuum cleaner. We had some questions for the Hilio Customer Service Team. They responded very quickly, very friendly and very comprehensively. It was a pleasure to communicate with such nice people. We can recommend the Hilio brand.
May 21, 2026
Unprompted review
Excellent customer service.
Excellent customer service.
I was on fortunate a vacuum clearer that did not work, but customer replied immediately, and we had a done very good about the problem. It took a little while, but I always had the impression I was taken seriosly. Fully recommended!
May 22, 2026
Unprompted review
Easy to order
Easy to order
Slow delivery, the Netherlands is "next door".
Please include where to find/buy new bags, filters etc.
May 11, 2026
Reply from Hilioshop
Bonjour Thomas,
Merci d'avoir pris le temps de laisser un avis, et pour les 4 étoiles ! Heureux d'apprendre que la commande s'est bien passée.
Concernant le délai de livraison : votre commande a été passée le dimanche 10 mai et est arrivée le lundi 18 mai, ce qui correspond à 6 jours ouvrés avec un week-end entre les deux. Nous comprenons tout à fait le sentiment que les Pays-Bas sont juste à côté, et vous avez raison de dire que cela ne devrait pas prendre autant de temps. Nous travaillons activement avec de nouveaux transporteurs plus rapides pour réduire les délais de livraison, donc cela devrait s'améliorer dans les mois à venir.
Concernant les sacs de rechange, filtres et autres accessoires : vous pouvez tous les commander directement sur notre site hilioshop.com. Les délais de livraison pour les accessoires peuvent actuellement être un peu plus longs que pour le produit principal, mais nous y travaillons également.
Si vous cherchez quelque chose en particulier, faites-le nous savoir et nous vous orienterons vers la bonne page produit.
Cordialement,
Team Hilio
Reply from Hilioshop
Dear Russ,
Thank you for the 5 stars and for taking the time to leave a review. We are glad you had an excellent experience with our service. That is exactly what we aim for. Should you need anything, we are always here.
Kind regards,
Hilio
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