Hills of Woodford Toyota Reviews 

2,751
TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

Our first impression at Toyota was really good. The receptionist was very friendly and welcoming, and she introduced us to Sufi, who helped us throughout the process of buying our car. Sufi was extre... See more

Company replied

Rated 5 out of 5 stars

I have been with Mark Graham from Toyota for well over a decade and the service I received has been nothing but exemplary. Every car I have bought from Toyota has been through Mark and he's been amazi... See more

Company replied

Rated 5 out of 5 stars

I entered the building and was greeted by the receptionist and she was so helpful and efficient. Then I was greeted by Sam (My Human Manual Book 😁). He is a diamond very efficient and patient g... See more

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Rated 5 out of 5 stars

The service at hills of Woodford Toyota is excellent . The review is for my annual service.they done a good job. Caire,was pleasant, professional and very efficient.

Company replied

Company details

  1. Toyota Dealer

About Hills of Woodford Toyota

Written by the company

Established in 1905, Hills Motor Group is comprised of two dealerships across the South East covering London & Essex. This family run company first started in its Woodford Green, Essex location where the head office is currently based, growing to one of the largest Toyota dealerships in the UK. Throughout the years, Hills Motor Group continued to build, adding Lexus Woodford also based in Woodford Green, Essex. Today, Hills Motor Group still prides itself on being a family run business offering customers first-class service whether it’s through our sales, after-sales or rental teams. Our customer service continues to be second to none and is the reason why we have remained one of the longest running groups in the country. hills of woodford toyota

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4.8

Excellent

TrustScore 5 out of 5

3K reviews

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4.8

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(2,751)

185 reviews in the last 12 months

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Rated 5 out of 5 stars

Outstanding Service from Samad at Toyota Hills of Woodford!

I want to leave some positive feedback for Samad, your Service Advisor. He has been extremely helpful and always goes out of his way to assist me. I’ve been served by different people in the past, but none have been anywhere near as good as Samad.

Thumbs up to Sam you are a real asset to Toyota Hills of Woodford!

One thing I always say: treat people the way you want to be treated. Sam truly lives by that.

September 17, 2025
Unprompted review
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Reply from Hills of Woodford Toyota

Dear Kam,

Thank you for your review and 5 star rating.

Kind regards,

Hills of Woodford Toyota

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Rated 4 out of 5 stars

The staff is professional and…

The staff is professional and knowledgeable, especially Sufi. He gave us valuable opinion to help us selecting the right car with good price and answered all our questions patiently. Excellent after-sales service as well. Big thanks to him.

September 20, 2025
Unprompted review
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Reply from Hills of Woodford Toyota

Dear JW,

Thank you for your review and rating.

Kind regards,

Hills of Woodford Toyota

Rated 5 out of 5 stars

MOT Experience.

first experience with Toyota Woodford and i was massively impress with the team. Felt welcome from walking into reception and throughout. i was looked after by Karoline. her attention to detail regarding my visit was second to none.
very friendly staff.
Quick turnaround and very happy with the service.

September 10, 2025
Unprompted review
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Reply from Hills of Woodford Toyota

Dear Tom,

Thank you for your review and 5 star rating.

Kind regards,

Hills of Woodford Toyota

Rated 5 out of 5 stars

Great Service

I received an excellence service by the staff member Claire Rogers.I strongly recommends everyone who wants to buy or get repair their
car to Hills Of Woodford Toyota.

September 8, 2025
Unprompted review
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Reply from Hills of Woodford Toyota

Dear Abid,

Thank you for your review and 5 star rating.

Kind regards,

Hills of Woodford Toyota

Rated 5 out of 5 stars

I just to let you know that I have had…

I just to let you know that I have had a really good reception for Mohamed Sufi since day one then day two and day three it’s been really helpful and well done to him and to whoever is in charge of him he would be very proud of him and he’s been not just helpful but guiding and patient as well and he also don’t make question and whatever I ask something he was like keen to help her and I just want to say thank you very much for everything thanks

October 1, 2025
Unprompted review
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Reply from Hills of Woodford Toyota

Dear Cherif,

Thank you for your review and 5 star rating.

Kind regards,

Hills of Woodford Toyota

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Rated 5 out of 5 stars

We bought toyota yaris from Mark Graham…

We bought toyota yaris from Mark Graham from toyota Woodford.

Great sales skills.
Good communication great service.
Keep it going Mark.

September 30, 2025
Unprompted review
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Reply from Hills of Woodford Toyota

Dear Maya,

Thank you for your review and 5 star rating.

Kind regards,

Hills of Woodford Toyota

Rated 5 out of 5 stars

The salesperson made the experience…

The salesperson made the experience amazing. Sufi made the process easy, efficient and enjoyable. The customer service he showed was exceptional and I would highly recommend this Toyota!

September 28, 2025
Unprompted review
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Reply from Hills of Woodford Toyota

Dear Dhon,

Thank you for your review and 5 star rating.

Kind regards,

Hills of Woodford Toyota

Rated 5 out of 5 stars

Great customer service

Great customer service always at Hills. Check in was smooth and Claire made sure I was well looked after and kept informed of progress. I was offered a drink multiple times and was able to get some work done via the free WiFi whilst waiting. Highly recommended.

September 5, 2025
Unprompted review
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Reply from Hills of Woodford Toyota

Dear Kez,

Thank you for your review and 5 star rating.

Kind regards,

Hills of Woodford Toyota

Rated 1 out of 5 stars

I took my car to Hills of Woodford…

I took my car to Hills of Woodford Toyota for an annual service, paid £540 for geometry they recommended, and was told everything was fine. A week later, at the same place, my car failed the MOT.

For such high prices, you expect premium service – instead my car was returned dirty, with fingerprints inside, and staff were unprofessional and unhygienic. No goodwill or compensation was offered.

Think twice before taking your car here.

September 22, 2025
Unprompted review
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Reply from Hills of Woodford Toyota

Dear Juliya,

We are sorry to hear of this experience. We are keen to discuss this further with you. Please contact us on servicemanagers@hills.toyota.co.uk stating your registration number and contact details so we can get in touch with you.

Kind Regards,
Hills of Woodford Toyota

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Rated 5 out of 5 stars

Excellent service

Excellent service
Claire was very helpful

August 27, 2025
Unprompted review
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Reply from Hills of Woodford Toyota

Dear Barzan,

Thank you for your review and 5 star rating.

Kind regards,

Hills of Woodford Toyota

Rated 5 out of 5 stars

Suspension correction

Claire was very good and the car feels much better after the work given on the suspension.

September 4, 2025
Unprompted review
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Reply from Hills of Woodford Toyota

Dear Customer,

Thank you for your review and 5 star rating.

Kind regards,

Hills of Woodford Toyota

Rated 5 out of 5 stars

Mark Graham was so helpful

Mark Graham was so helpful, without being at all pushy, Delighted with my new Yaris Cross

September 27, 2025
Unprompted review
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Reply from Hills of Woodford Toyota

Dear Michael,

Thank you for your review and 5 star rating.

Kind regards,

Hills of Woodford Toyota

Rated 5 out of 5 stars

Sam was very helpful in sourcing the…

Sam was very helpful in sourcing the mirror cap I needed. Upon collecting it, other staff also helped in fitting it.

September 17, 2025
Unprompted review
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Reply from Hills of Woodford Toyota

Dear Terry,

Thank you for your review and 5 star rating.

Kind regards,

Hills of Woodford Toyota

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Rated 5 out of 5 stars

Usman has been very professional and…

Usman has been very professional and helpful with my new purchase.

September 23, 2025
Unprompted review
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Reply from Hills of Woodford Toyota

Dear Abas,

Thank you for your review and 5 star rating.

Kind regards,

Hills of Woodford Toyota

Rated 5 out of 5 stars

One year old, Toyota AYGO X

The car showroom is spacious and modern. Plenty of room for those awaiting servicing of their car and sales.
I bought a one year-old Toyota AYGO X, which was on sale for a very good price and in very good condition.
Mark Graham was an excellent salesperson. He was very courteous, polite and well informed.

September 19, 2025
Unprompted review
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Reply from Hills of Woodford Toyota

Dear Rosy,

Thank you for your review and 5 star rating.

Kind regards,

Hills of Woodford Toyota

Rated 5 out of 5 stars

The service from usman has been first…

The service from usman has been first class. Very helpful person and easy to get on with.

August 31, 2025
Unprompted review
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Reply from Hills of Woodford Toyota

Dear Fred,

Thank you for your review and 5 star rating.

Kind regards,

Hills of Woodford Toyota

Rated 5 out of 5 stars

Fantastic customer service

Sufi was great throughout the process of buying the car, he was warm, friendly and sincere and made the process much easier.

September 10, 2025
Unprompted review
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Reply from Hills of Woodford Toyota

Dear Sharmila,

Thank you for your review and 5 star rating.

Kind regards,

Hills of Woodford Toyota

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Rated 4 out of 5 stars

Claire was very good at explaining what…

Claire was very good at explaining what needed to be done and advising what was necessary. I asked for the battery to be checked as it had let me down earlier.
Unfortunately nobody could fully explain what had gone wrong. Battery tested good and I have had no trouble since.

August 26, 2025
Unprompted review
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Reply from Hills of Woodford Toyota

Dear Mrs H,

Thank you for your review.

Kind regards,

Hills of Woodford Toyota

Rated 5 out of 5 stars

Thanks to Sufi Sarwar for guiding me…

Thanks to Sufi Sarwar for guiding me through my recent car purchase. He was professional, clear, and helpful throughout. I appreciated the excellent communication and how straightforward the entire process was.

August 20, 2025
Unprompted review
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Reply from Hills of Woodford Toyota

Dear Nasra,

Thank you for your review and 5 star rating.

Kind regards,

Hills of Woodford Toyota

Rated 4 out of 5 stars

Good service

Sufi helped me to buy my first car. He explained things well and gave me time to discuss any matters I found of concern. I felt confident I was getting a car.

August 31, 2025
Unprompted review
Hills of Woodford Toyota logo

Reply from Hills of Woodford Toyota

Dear Parveen,

Thank you for your review.

Kind regards,

Hills of Woodford Toyota

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