Hill’s Pet Nutrition Reviews 15

I ordered 6 cases of Hills stew for dogs, in my pets favorite flavor. I have ordered this same order at several other suppliers, and did do for the big discount on first auto ship order.
Today I get the FedX delivery notice saying “signature required”, WHAT? We are on acreage, nobody even tries to come in here without business
and we are too busy to wait over 4 hours for their stupid delivery window!
NOBODY HAS EVER REQUIRED A SIGNATURE FOR A PET FOOD DELIVERY!! Just ridiculous!!

Extremely poor service. I am a member of the breeder club, but in practice, it is almost impossible to buy dog food with the discounts that are supposed to be included in the membership.

Most retailers have no idea what you are talking about when you ask. I contacted Hill's and was told that I need a card from them, which I have not received.

When I say that I have never received this card, I get the following response by email:

"Hi Liv, You are welcome to send an email to supportno(a)hillspet.com, and they will help you. Have a nice day. Best regards, Customer Service Specialist."

Instead of forwarding my inquiry to support(a)hillspet.com, they respond asking me to contact support, which I had already done initially.

My cat became like a zombie on this food. Finally he stopped eating it and always asked for treats. The 3 lbs bag costs $28. And is made of junk. Corn gluten. Soybean. By product. Barely worth 5 dollars.

We purchased a bag of Hill's Science Diet Adult Perfect Weight Management Small Breed & Mini Breed Chicken Recipe Dry Dog Food and were absolutely horrified to discover feces inside the bag. Yes, feces.

When we reached out to Hill’s, their response was beyond dismissive. Instead of taking ownership of an obvious contamination and health hazard, they brushed it off as “a clump of crumbs coated with fat.” Seriously? We know what feces looks like, and this was not some innocent kibble dust ball.

To make matters worse, rather than apologizing or showing genuine concern, they buried us in a ridiculous laundry list of questions - batch codes, storage details, feeding routines, number of people feeding our dog, etc. - as if they were trying to push the blame back on us. The product was contaminated so of course we immediately threw the entire bag away. And yet, somehow, we’re the ones expected to jump through hoops just to get a basic acknowledgment of their failure.

This isn’t just poor customer service; it’s gross negligence. Hill’s showed us they care more about covering themselves than about animal safety or customer trust. After this disgusting experience and their dismissive handling of it, we will NEVER purchase another Hill’s product again - and I strongly urge every pet owner who values their pet’s health to look elsewhere.

Since they have changed the way we have to buy there products it's been an absolute joke, after resigning up to there new website to buy what I normally buy there was no where I could see to purchase and pay so now I will be going elsewhere to buy dog food similar and to be honest why fix what wasn't broke don't care about the discount at least I was able to purchase the dog food.
Been in contact no phone call just an email making me look stupid jesus christ why can't these companies talk anymore are they that shy. god help us i have now decided to shop elsewhere what a shame.

Placed an order last Monday quick delivery. Unfortunately it didn't resolve my puppies on going digestive problem.So trying another make for the 3rd time.
When I rang and explained no hassle, offered a refund straight away.Excellent customers service.

Contacted this company to see if we could purchase food direct at a cheaper cost for our charity, was given the reps number to call , having since left two messages and he hasn’t bothered to call me back, l then email hills again today and find there response rude and unhelpful,

avoid the cafood

avoid the cafood

from harringtons facebook page

Steve Addy
Thanks for the info as we have bought 8 boxes of harringtons cat food.the cat food in question is a hills cat food,don't know what variety but sainsburys and pets at home have sent out messages to return products for a full refund. I'm glad that the RVC are acting quickly and my heart goes out to all the cat owners whose cats have contracted this severe illness.
Unfortunately we don't buy hill's products,our cats like harringtons, Felix or gourmet cat foods.

avoid Petsathome catfood return it for a refund or throw it away

google harringtons facebook for the story