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Company details

  1. Hearing Aid Store

Written by the company

Hione is a professional hearing aid company. We believe that everyone deserves to hear the world in high definition. Our mission is to give you the technology that makes this possible, at an affordable price. We're supported by a professional team of audiology experts who care deeply about helping people with hearing loss, and we work hard to make sure all of our customers get the best service possible.


Contact info

3.1

Average

TrustScore 3 out of 5

4 reviews

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Rated 3 out of 5 stars

Good service--poor quality

To be fair, Hionec was one of the least expensive devices I could buy. About 8 months after purchase one device failed. I contacted them and they sent me a new set and a shipping tag to return the defective pair. So far, not bad. However, another 9 months pass and another device went bad. That means in less than two years, two sets have failed. I'm disappointed, but maybe it is time to face the truth that you get what you pay for. I don't want to spend $1500+ for new hearing aids, but buying a new pair every 8-12 months isn't going to be much of a savings in the long run.

July 1, 2024
Unprompted review
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Rated 2 out of 5 stars

No support. Broke after 2 weeks.

No response after contacting support almost daily for 2 weeks. My dad's left hearing aid quit working. Still under warranty. You do hear yourself talking with these, no matter the mode.

May 15, 2023
Unprompted review
Rated 5 out of 5 stars

Very pleased. I purchased the Fresh hearing aids and…

I purchased the Fresh hearing aids and I am very pleased that I did. I have mild to moderate hearing loss and these have made a huge difference. I look forward every morning to putting them in. I can hear sounds that I haven't heard in years, especially watching TV, talking with family and outside on my daily walks. Also, one of the units stopped working and had to be replaced. The customer service was more than I expected. They were courteous, professional and quick to respond. I would highly recommend Hionec to anyone looking for a help with their hearing loss.

November 15, 2022
Unprompted review

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