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See what reviewers are saying
Short waiting time, very pleasant customer support, quick onboarding, transparent communication. After banging my head against the wall for 2 weeks with Norlys, it was a breathe of fresh air to t... See more
Company replied
Nice talking to Alexander from customer service today, seems we identified the problem with the router due to which the speed was low for the normal wifi compared to 5g wifi broadcast. Alexander has... See more
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I am giving up on Hiper. It was not easy to get it installed as they wanted to send out a technician to install a fiber box. That was a long and tedious process and I was about... See more
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Company details
Written by the company
Lige siden vi startede Hiper, har vi været drevet af at forandre og konkurrere. Vi er målrettet og stålsatte på at levere det, vi er gode til: det hurtigst tænkelige internet til den lavest mulige pris. Selvom produktet er enkelt, så kræver det fokus at få det til at fungere til perfektion. Hver dag øver vi os på at vores net bliver hurtigere, mere stabilt – bare bedre. Men stræber også efter at levere en god og kompetent service, når behovet opstår. Èn enkelt ydelse med maksimalt udbytte for vores kunder. Det er det, vi lever og ånder for hos Hiper.
Vi er kun gode til internet
Written by the company
- Fulde navn eller kundenummer
- For at kunne hjælpe dig på bedste vis, bedes du i din Trustpilotanmeldelse angive dit fulde navn eller dit Hiper kundenummer. Så kan vi bedst muligt kigge på din sag og hjælpe dig, hvis du skulle have problemer.
- Hvem er vi?
- Lige siden vi startede Hiper, har vi været drevet af at forandre og konkurrere. Vi er målrettet og stålsatte på at levere det, vi er gode til: det hurtigst tænkelige internet til den lavest mulige pris. Selvom produktet er enkelt, så kræver det fokus at få det til at fungere til perfektion. Hver dag øver vi os på at vores net bliver hurtigere, mere stabilt – bare bedre. Men stræber også efter at levere en god og kompetent service, når behovet opstår. Èn enkelt ydelse med maksimalt udbytte for vores kunder. Det er det, vi lever og ånder for hos Hiper.
- Hvad vil vi?
- Hiper vil give danskerne det bredbånd, de fortjener - nemlig stabilt internet og høje hastigheder til lave priser. Vi gør op med junglen af forskellige hastigheder og pakkeløsninger og skærer ind til benet: Op til 100 Mbit eller 1.000 Mbit.
- Hvordan gør vi?
- Hos Hiper skaber vi de bedste rammer for vores kunder. Hos os får du alt den hastighed du har behov for, til at streame, arbejde og blive underholdt, lige når det passer dig. Vi leverer kun internet og vi er gode til det.
Contact info
Teglholmsgade 1, 2450, København SV, Denmark
- 88 77 20 00
- kundeservice@hiper.dk
- hiper.dk
4.7
Excellent
54K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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Customer service was amazing
Customer service was amazing. They solved my issues in 30 mins and also replaced my defective router. I’m happy with the experience
February 26, 2026
Unprompted review
Reply from Hiper
Kære shruthi Raju,
Tusind tak for din flotte anmeldelse! Vi er virkelig glade for at høre, at du havde en god oplevelse med vores kundeservice, og at vi hurtigt kunne hjælpe dig og få udskiftet din router. Det betyder meget for os, at du er tilfreds med din oplevelse hos Hiper.
De bedste hilsner
Mikkel
About my bill
Nice guy with whom I talked give me all information what I need very happy with his service 😃
February 26, 2026
Reply from Hiper
Hey Adnan,
Thank you for taking the time to write a review.
It's great to hear that you got the help you needed.
Please do reach out to us, should the slightest problem arise!
Best regards,
Mikkel
Alexander was quick to find the…
Alexander was quick to find the solution for my problem
February 25, 2026
Reply from Hiper
Kære Miguel Gonçalves,
Tusind tak for din flotte anmeldelse! Det glæder os meget at høre, at Alexander hurtigt fandt en løsning på dit problem. Vi sætter stor pris på, at du tog dig tid til at dele din oplevelse.
De bedste hilsner
Mikkel
Excellent Customer Service
I recently had an issue with my broadband internet, and I was really impressed with how the customer service team handled it. They were patient, professional, and quick to respond. The representative took the time to clearly explain the problem and worked efficiently to get my connection back up and running. It’s reassuring to know they truly care about resolving issues and keeping customers satisfied. Excellent service overall!
Thanks August
February 25, 2026
Reply from Hiper
Kære Monirul,
Tusind tak for din flotte anmeldelse og de pæne ord! Det glæder os virkelig at høre, at du oplevede vores kundeservice som både tålmodig, professionel og hurtig – og at vi fik dig godt online igen. Vi sætter stor pris på, at du tog dig tid til at dele din oplevelse, og vi står altid klar, hvis du får brug for hjælp igen.
De bedste hilsner
Mikkel
Fast and helpful support
February 24, 2026
Reply from Hiper
Kære Mark Krasilnikov,
Tusind tak for din flotte anmeldelse og de pæne ord om vores hurtige og hjælpsomme support! Vi sætter stor pris på, at du tog dig tid til at dele din oplevelse – det betyder meget for os.
De bedste hilsner
Mikkel
Reply from Hiper
Kære João Vasconcelos,
Tusind tak for din flotte anmeldelse! Vi er glade for at høre, at August kunne hjælpe dig hurtigt og præcist – det sætter vi stor pris på. Din tilfredshed betyder meget for os.
De bedste hilsner
Mikkel
Its was very helpful guiding me to the…
Its was very helpful guiding me to the solution in a fast and easy way possible.
February 23, 2026
Reply from Hiper
Hi Nazmul
Thanks for the review!
We are happy that you had a good experience.
Don't hesitate to contact us again, if any problems occur.
Best regards
Mikkel
August helped me solve my problem…
August helped me solve my problem within 2 minutes.
February 23, 2026
Reply from Hiper
Kære Ilmars,
Tusind tak for din flotte anmeldelse! Det glæder os meget at høre, at August kunne hjælpe dig. Vi sætter stor pris på din feedback og håber, du fortsat får en god oplevelse hos Hiper.
De bedste hilsner
Mikkel
Worst experience
Worst experience. 5G internet speed slower than 5G on my phone. I don't recommend it. Troubleshooting is also difficult. They always claim everything is fine on their end.
February 22, 2026
Unprompted review
Reply from Hiper
Hi Maciej
Thank you for the review.
Im very sorry to hear you've had trouble with your 5G connection.
Sometimes there can be unforseen difficulties and im very sorry that has created problems for you.
You're more than welcome to try to contact us again to see if we can find a solution.
Have a nice day.
Regards,
Mikkel
Hiper has great customer service
Hiper has great customer service! The chat assistant was helpful on the easy issues, and was also quick to route me to a person when it couldn't help me. Oliver B was super helpful with my invoice issues and was able to solve the problem with great clarity and speed.
February 20, 2026
Unprompted review
Reply from Hiper
Kære Nicolas,
Tusind tak for din flotte anmeldelse! Det glæder os meget at høre, at du har haft en god oplevelse med vores chatassistent og at Oliver B kunne hjælpe dig hurtigt og tydeligt med dine fakturaspørgsmål. Vi sætter stor pris på, at du tog dig tid til at dele din oplevelse.
De bedste hilsner
Frederik
Reply from Hiper
Thank you so much for your wonderful feedback! We're thrilled to hear that you had a great experience. If you ever need assistance, feel free to reach out. Have a fantastic day! 💪🥳👌😎✌️
great support
William was really helpful, he answered all my questions.
February 19, 2026
Unprompted review
Reply from Hiper
Kære Zoltán Kovács,
Tusind tak for din flotte anmeldelse! Det glæder os meget at høre, at William kunne hjælpe dig godt videre og besvare alle dine spørgsmål. Vi sætter stor pris på, at du tog dig tid til at dele din oplevelse.
De bedste hilsner
Mikkel
Reply from Hiper
Kære Larissa Nseh,
Tusind tak for din flotte anmeldelse og de pæne ord om vores service! Vi er rigtig glade for at høre, at du har haft en god oplevelse hos os.
De bedste hilsner
Mikkel
Verry quick help👍👍👍👍
February 19, 2026
Reply from Hiper
Kære Nache Bogdan George,
Tusind tak for din flotte anmeldelse og de pæne ord om vores hjælp! Det betyder meget for os at høre, at du har haft en god oplevelse.
De bedste hilsner
Mikkel
Fast and great service.
February 18, 2026
Reply from Hiper
Kære Gavin Cross,
Tusind tak for din flotte anmeldelse og de pæne ord om vores hurtige og gode service! Det glæder os meget at høre, at du har haft en god oplevelse hos os.
De bedste hilsner
Mikkel
Really kind person and very prepared :)…
Really kind person and very prepared :) solved the problem in 2 minutes
February 18, 2026
Reply from Hiper
Kære Pier Giorgio Agatoni,
Tusind tak for din flotte anmeldelse! Det glæder os meget at høre, at du oplevede hurtig og kompetent hjælp, og at vi kunne løse dit problem på bare 2 minutter. Din tilfredshed betyder meget for os.
De bedste hilsner
Mikkel
Great experience
I had a great experience with Hiper’s customer service. My inquiry was handled quickly.
February 18, 2026
Unprompted review
Reply from Hiper
Kære Angeliki Athanasopoulou,
Tusind tak for din flotte anmeldelse og de pæne ord om vores kundeservice! Vi er glade for at høre, at din henvendelse blev håndteret hurtigt, og at du havde en god oplevelse hos os.
De bedste hilsner
Mikkel
Reply from Hiper
Kære Nicolas Appeltants,
Tusind tak for din flotte anmeldelse og de pæne ord! Vi er glade for at høre, at du fik den hjælp, du havde brug for, og at du er tilfreds med vores service.
De bedste hilsner Mikkel
Nice and smooth
Moving address. I am happy for the quick and complete support received.
The transition was smooth without interruptions.
Highly satisfied.
February 17, 2026
Reply from Hiper
Kære Cliente soddisfatto,
Tusind tak for din flotte anmeldelse! Vi er rigtig glade for at høre, at din adresseflytning gik nemt og uden problemer, og at du har været tilfreds med vores support. Det betyder meget for os, at du har haft en god oplevelse.
De bedste hilsner
Mikkel
Fast customer service
Great, fast and no nonsense service from Oliver Kure. Much appreciated and hope this continues as a new customer.
February 16, 2026
Unprompted review
Reply from Hiper
Kære Taylor L,
Tusind tak for din flotte anmeldelse og de pæne ord om Oliver Kure. Vi er glade for at høre, at du har haft en god oplevelse med vores kundeservice, og vi håber, at vi fortsat kan leve op til dine forventninger som ny kunde.
De bedste hilsner
Mikkel
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