Short waiting time, very pleasant customer support, quick onboarding, transparent communication. After banging my head against the wall for 2 weeks with Norlys, it was a breathe of fresh air to t... See more
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See what reviewers are saying
Nice talking to Alexander from customer service today, seems we identified the problem with the router due to which the speed was low for the normal wifi compared to 5g wifi broadcast. Alexander has... See more
While the overall process of getting fiber installed took a bit longer than expected, I wasn't in a rush and the final setup was a breeze. I had excellent step-by-step assistance over the phone from G... See more
Company replied
Amazing service, very helpful agents, puts the need of the customer as their priority. If I need an internet provider in Denmark again won't hesitate and will be back!!
Company details
Written by the company
Lige siden vi startede Hiper, har vi været drevet af at forandre og konkurrere. Vi er målrettet og stålsatte på at levere det, vi er gode til: det hurtigst tænkelige internet til den lavest mulige pris. Selvom produktet er enkelt, så kræver det fokus at få det til at fungere til perfektion. Hver dag øver vi os på at vores net bliver hurtigere, mere stabilt – bare bedre. Men stræber også efter at levere en god og kompetent service, når behovet opstår. Èn enkelt ydelse med maksimalt udbytte for vores kunder. Det er det, vi lever og ånder for hos Hiper.
Vi er kun gode til internet
Written by the company
- Fulde navn eller kundenummer
- For at kunne hjælpe dig på bedste vis, bedes du i din Trustpilotanmeldelse angive dit fulde navn eller dit Hiper kundenummer. Så kan vi bedst muligt kigge på din sag og hjælpe dig, hvis du skulle have problemer.
- Hvem er vi?
- Lige siden vi startede Hiper, har vi været drevet af at forandre og konkurrere. Vi er målrettet og stålsatte på at levere det, vi er gode til: det hurtigst tænkelige internet til den lavest mulige pris. Selvom produktet er enkelt, så kræver det fokus at få det til at fungere til perfektion. Hver dag øver vi os på at vores net bliver hurtigere, mere stabilt – bare bedre. Men stræber også efter at levere en god og kompetent service, når behovet opstår. Èn enkelt ydelse med maksimalt udbytte for vores kunder. Det er det, vi lever og ånder for hos Hiper.
- Hvad vil vi?
- Hiper vil give danskerne det bredbånd, de fortjener - nemlig stabilt internet og høje hastigheder til lave priser. Vi gør op med junglen af forskellige hastigheder og pakkeløsninger og skærer ind til benet: Op til 100 Mbit eller 1.000 Mbit.
- Hvordan gør vi?
- Hos Hiper skaber vi de bedste rammer for vores kunder. Hos os får du alt den hastighed du har behov for, til at streame, arbejde og blive underholdt, lige når det passer dig. Vi leverer kun internet og vi er gode til det.
Contact info
Teglholmsgade 1, 2450, København SV, Denmark
- 88 77 20 00
- kundeservice@hiper.dk
- hiper.dk
4.7
Excellent
54K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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Prompt and friendly service
Prompt and friendly service, available even on the weekends .
March 17, 2026
Reply from Hiper
Kære Anoop,
Tusind tak for din flotte anmeldelse! Vi er rigtig glade for at høre, at du har oplevet vores service som både hurtig og venlig – også i weekenden. Det betyder meget for os, at du har taget dig tid til at dele din oplevelse.
De bedste hilsner
Mikkel
Reply from Hiper
Kære Philip,
Tusind tak for din positive anmeldelse og de pæne ord om vores service! Det betyder meget for os, at du har haft en god oplevelse hos Hiper.
De bedste hilsner
Mikkel
Reply from Hiper
Kære Jesper,
Tusind tak for din flotte anmeldelse! Det glæder os meget at høre, at du havde en god oplevelse, og at vi kunne hjælpe dig med at løse problemet. Vi sætter stor pris på din feedback.
De bedste hilsner
Mikkel
Rune's cool
March 17, 2026
Unprompted review
Reply from Hiper
Hey I,
Thank you for taking the time to write a review.
It's great to hear that Rune is cool!
Please do reach out to us, should the slightest problem arise!
Best regards,
Julius
Reply from Hiper
Kære Maria Lau,
Tusind tak for din flotte anmeldelse og de pæne ord om vores support! Det betyder meget for os at høre, at du har haft en god oplevelse.
De bedste hilsner
Mikkel
Reply from Hiper
Kære Mariam Wattara Muñoz,
Tusind tak for din flotte anmeldelse! Det glæder os meget at høre, at vi hurtigt kunne hjælpe dig med at få wifi'en op at køre igen. Vi sætter stor pris på, at du tog dig tid til at dele din oplevelse.
De bedste hilsner
Mikkel
Reply from Hiper
Dear Santeri Raisanen,
Thank you so much for your kind words! We're delighted to hear that you found our customer service quick and thorough. Your feedback means a lot to us and motivates us to keep delivering great experiences.
Best regards,
Mikkel
Professional service; top Internet performance
Professional and very helpful, I was able to feel confident in my decision to find an Internet provider which suited my needs given the choices in my neighbourhood. There was no heavy sales script but simple, clear, concise and helpful facts to inform decision making.
After consulting chatGPT to ensure I was asking/checking the right things, I started with an Internet speed test (ookla app) and it give me my current performance asking with available options in my neighbourhood.
Hiper had the best performance, by far, plus the price and customer service (according to Trust Pilot) were exemplary.
March 13, 2026
Unprompted review
Reply from Hiper
Kære Samantha Phillips,
Tusind tak for din flotte anmeldelse og de pæne ord! Det glæder os meget at høre, at du har haft en god oplevelse med både vores service, internetydelse og kundesupport. Vi sætter stor pris på, at du valgte os blandt mulighederne i dit nabolag, og vi håber, du fortsat bliver glad for din forbindelse hos Hiper.
De bedste hilsner
Mikkel
Reply from Hiper
Kære Mr Nwajei,
Tusind tak for din flotte anmeldelse og de pæne ord om vores service. Det betyder meget for os, at du har haft en god oplevelse hos Hiper!
De bedste hilsner
Mikkel
Very good kundservice
Very good kundservice, especially a staff named Haroon Kind , very good comunication, helpful as well .
I appreciate his help on the phone.
March 10, 2026
Reply from Hiper
Kære Muhamad Qubadi,
Tusind tak for din flotte anmeldelse og de pæne ord om vores kundeservice – og især om Haroon! Vi er rigtig glade for at høre, at du har haft en god oplevelse, og at Haroon kunne hjælpe dig godt videre over telefonen. Din feedback betyder meget for os.
De bedste hilsner
Mikkel
Reply from Hiper
Kære Tomas,
Tusind tak for din flotte anmeldelse og de pæne ord om vores kundeservice! Vi sætter stor pris på, at du har taget dig tid til at dele din oplevelse – det betyder meget for os.
De bedste hilsner
Mikkel
Had a quick chat with August
Had a quick chat with August, who helped me with my request.
March 9, 2026
Reply from Hiper
Hey Maksym,
Thank you for taking the time to write a review.
It's great to hear that August could help you.
Please do reach out to us, should the slightest problem arise!
Best regards,
Mikkel
Quick and fast reply and service.
March 6, 2026
Unprompted review
Reply from Hiper
Dear Mihai Matei,
Thank you so much for your kind words! We're thrilled to hear that you found our service quick and our replies fast. Your satisfaction means a lot to us, and we're always here if you need anything else.
Best regards,
Frederik
Reply from Hiper
Kære Dorothy Henson,
Tusind tak for din flotte anmeldelse! Vi er glade for at høre, at du oplevede hurtig og effektiv service hos os. Det betyder meget for hele teamet, at du har taget dig tid til at dele din oplevelse.
De bedste hilsner
Mikkel
Super service
March 6, 2026
Reply from Hiper
Kære Jonas Andersen,
Tusind tak for din flotte anmeldelse og de pæne ord om vores service! Det betyder meget for os at høre, at du har haft en god oplevelse hos Hiper.
De bedste hilsner
Mikkel
For the 2 years I am a user of hiper I…
For the 2 years I am a user of Hiper I had have no single issue. In addition, when I have moved to another house, support guys have solved my issue literally in one moment! I am definitely recommending this service provider.
March 5, 2026
Reply from Hiper
Kære Oleksiy Padenok,
Tusind tak for din flotte anmeldelse og de pæne ord! Det glæder os virkelig at høre, at du har haft en problemfri oplevelse hos os gennem to år, og at vi hurtigt kunne hjælpe dig, da du flyttede. Vi sætter stor pris på din anbefaling!
De bedste hilsner
Mikkel
Super god kundeservice☺️
March 5, 2026
Reply from Hiper
Kære Mercédesz Papp,
Tusind tak for din flotte anmeldelse og de pæne ord om vores kundeservice! Det betyder meget for os at høre, at du har haft en god oplevelse hos Hiper. Vi sætter stor pris på, at du tog dig tid til at dele din oplevelse.
De bedste hilsner
Mikkel
Great assistant from Victor and Rasmus
Great assistant from Victor and Rasmus, quickly fixed my issue, good at comunicating, simple, fast and educated.
March 5, 2026
Unprompted review
Reply from Hiper
Kære Rodrigo Ferreira,
Tusind tak for din flotte anmeldelse! Det glæder os meget at høre, at Victor og Rasmus hurtigt fik løst dit problem, og at du oplevede god kommunikation og service. Vi sætter stor pris på din feedback.
De bedste hilsner
Mikkel
Reply from Hiper
Kære Brian Pelby,
Tusind tak for din flotte anmeldelse og de pæne ord om vores service! Det betyder meget for os at høre, at du har haft en god oplevelse hos Hiper.
De bedste hilsner
Mikkel
Oliver B solved my issue very quickly
Oliver B solved my issue very quickly. 10/10
March 3, 2026
Unprompted review
Reply from Hiper
Kære Ilmārs Jānis Blūzmanis,
Tusind tak for din flotte anmeldelse! Det glæder os meget at høre, at Oliver B hurtigt fik løst din udfordring, og at du er tilfreds med servicen. Vi sætter stor pris på din feedback.
De bedste hilsner
Mikkel
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