Hippodrome Reviews 10

Very disappointed with Hippodrome, I’m deaf and a group of us are deaf. I contacted them to ask if the show have deaf access to see the show eg interpreter or caption for Oct 2027. But they weren't very helpful and they wouldn’t provide interpreter for us to see the show! They were very slow at replying emails and now the tickets have sold out!

Ordered drinks and ice creams to be delivered to our seat during the interval but never received the order. When we enquired they asked for an order number but due to no Wi-Fi could not provide this. Money taken from account. Sent a complaint form twice to ATG but no one answered!

We had tickets for the Grand circle. The seats are too narrow and there is not enough leg room. My small girlfriend was squashed by a large lady sitting next to her and invading her space with broad shoulders and big legs.
Personally I am 1.87m tall and there was simply nowhere to put my legs comfortably.
All in all an uncomfortable experience.
The Hippodrome ought to advise patrons of the severe limitation of these seats

Scamming rats together with Betway those thieves should be prosecuted.£100 several different games no bonus on any of them.some games not available basically blocked so u aren't able u use them.rigged games all over the site.One big scam. they should be banned from UK and licence suspended.AVOID at all cost.thieves dirty scamming shameless rats

Went to see Mary poppins which was brilliant but the gold package was far from good value and not very special . The young lady that looked after us was lovely though . The seats we had were extremely uncomfortable I have been to see several shows and have sat in different seats all of which have been the same so sadly will not be returning .

Hi there me name is Walter Cronje Núñez im in spain ,Galicia ,la Coruña, oleiros, Xubin, namber 9 this is me addres and me Phone number is 0034611027151 and me i won more than 2550 pounds one the rullet table one the number 29 one 2014 .10 years ago and i Will like me money please.for more i call the casino hippodrome i dont get eny Ansers i hope that today that money of 2014 is worth more please give me the money i have family forget the past its i lot of money for spain .i have 67 %disability and i need the i check ,howe do i survive its dificult herencia in spain i have 2 toowins sisters when can i have i anser from the hipodrome casino.

Really looking forward to this, first half was very hard to understand couldn't here the words clearly, second half was slightly better. Also do some single pack of sweets might sell more like after eight or revels

Went to see the lion king, the show was fabulous but the venue isn’t great.

First of all queue to get in, on a boiling hot day the bouncers on the doors were checking drinks. Even though our bottles were filled with tap water we were told to empty it. Except 1 bouncer on the far left who was smelling in the bottles & letting people go in & not empty it.. when I questioned this the Bouncer at the main door got quite horrible. We did what he asked, on the basis that were jugs to refill inside, there was 1 small jug which was empty & nobody to refill it. Very frustrating.
The seats in the theatre (stalls) were so uncomfortable & close together.

We spent about £100 to see the Lion King. The ticket requested we get to our seats 40 minutes before the show started. We and another 100 people did, we found the door to the auditorium locked and no sftaff to be found . We stood for half an hour before they turned up. No apology. Found our seats which were child sized. I’m 6ft 3 and my knees were round my chest, and my shoulders were well into the adjacent seat. When that was filled by a woman broader than me who was perspiring profusely it became intolerable. My wife was experiencing similar problems despite being petite. We left at the interval.
The show was splendid but despite complaining to the Bristol Hippodrome, after 6 weeks we have had no response from their management.
It is clear to me they hold their customers in contempt. We will never visit the Bristol hippodrome again and will discourage others from doing so.

400 vip box ,spoilt by taking one photo & chipped glasses returned half hr later & stared .

filled out a review adding my complaint of treatment towards us on Wed 13th Nov 19 .

I am filing a complaint as I want it to be acknowledged in a correct manner !!

I will cover the complaint now .

The 4 of us booked tickets for box A ,with champagne experience .

When we arrived at side door for disabled with a man in wheelchair & a 32 year old girl with brain damage and breathing difficulties ,the staff were very helpful ,assisting up lift and taking us to box .we were served by a lovely girl with snacks ,glasses of prosseco and snacks

.When the show started we took a photo of the box and our accompanying guests .
Then the horrible traumatic experience happened .the male staff member approached me to say no photos and stood over me to ask me to delete photos .

i said i wouldn't take any more photos and would delete.But he stops over me in an intimidating manner .i said this is an invasion of my privacy and please leave us to enjoy the show that we paid £400 for !!!

With that he said he'd get the manager .well he brought along a security guard ( who i believed to be a manager ) he demanded that i leave the box on several occasions,i refused to leave as was with two disabled people and paid good money to watch the show ,and to leave is alone .
The security guard was very intimidating over one mistake !!! .

This didn't end at this .we picked up one of our glasses and it had a chunk out of stem ,which was very dangerous .

The female staff member continued to stare at us opposite .
This was also very intimidating

.So we put 2 complaints in about the glass and the member of staff staring at us in an intimidating manner .
Half hour later we had the glass returned to us with the same amount of drink ( obviously poured back in to another glass -
why weren't we given a replacement drink when we could have cut our hands on the stem of glass ??)
We didn't drink the drink as we obviously ,as we realised this whole matter had turned very petty ,nasty and very personal Over one mistake of taking one photo of the girl we were looking after wanting her photo taken ?!

This whole experience escalated .when I went to the toilet ,the security guard was sitting outside .We asked if he was a manager ? And he was clearly a bully of a bouncer /security guard ,not a manager ??!! .
I told him that he spoilt the whole evening over one photo .sarah the disabled girl who
Was very upset and confused why they had spoilt her evening show over one photo !!.

When we were leaving a lovely lady customer came over to us and apologised about what she witnessed us going through ! And all the people near by were all disturbed too
.A drunk lady came by us and said the elderly man next to us “thanks for spoiling my night” ( that could have just been told not to take any more photos and that be the end of it !!!

we were treated like criminals over one photo !!

When we left it was hammering down of rain & Jo the other carer with us wanted a cigarette out of the rain ,so took it out to get ready to light and was pounced on by a female security guard ,with that she moved in to the rain.

There was a promotions guy standing with an umbrella received a call to say in hear shot of us that we were trouble makers .This guy was made to feel very uncomfortable whenJo my friend had moved out the way ( problem solved ) .

The whole evening was ruined .we will never return to Hippodrome whilst that horrible man( security guard /bully /bouncer ) is employed and your staff member !!

!we wasted £400 nearly .

We will continue to tell friends,people we meet about the whole experience as it was despicable and unnecessary !!
Date of experience: November 2019

This review is the subjective opinion of a TripAdvisor member and not o