Second time ordering a car BMW 1 SERIES M sport from Hippo. The communication from Crystal was first class, nothing was any problem for her, she was continually keeping us updated on everything, and s... See more
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Review summary
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Reviews shaping this summary
The customer service from start to finish was amazing. Rhys truly made my experience picking a car and finalising te order very seamless. Nothing was too much. Imran who delivered my car arrived even... See more
Company replied
Todd at Hippo made this potentially nerve racking experience getting car so easy and a real breeze. I was very concerned about getting credit because of past issue but Todd at Hippo did me proud... See more
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Andy B was extremely helpful, he explained everything clearly, thoroughly and in a highly professional manner. Very friendly and excellent customer service, this is by far the best car delivery /... See more
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Company details
Written by the company
Hippo Leasing is your destination for vehicle solutions, catering to all credit types. Our extensive vehicle range, including options for individuals with challenging credit, ensures you find the perfect fit. We simplify vehicle leasing with an easy-to-navigate online platform. As experts in the leasing industry, we're committed to providing affordable and reliable options. Committed to delivering the widest variety of high-quality vehicles and exceptional customer service, Hippo Leasing is one of the UK's most reliable vehicle leasing specialists offering a range of services to customers, nationwide.
Contact info
Trident Park, BB1 3NU, Blackburn, United Kingdom
- 01254919000
- info@hippoleasing.co.uk
- hippoleasing.co.uk
4.6
Excellent
12K reviews
Replied to 98% of negative reviews
Typically replies within 1 week
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The service was top classfrom start to…
The service was top class from start to finish. Peter Machin who delivered the car to the door was very helpful with the handover 5 star service.
May 14, 2026
Unprompted review
Reply from Hippo Leasing
Hi Lee,
Thank you for the fantastic feedback! We’re delighted to hear the service was top class from start to finish and that Peter Machin provided such a helpful handover experience. We really appreciate your 5-star feedback and kind words.
Team Hippo
An absolutely first class service.
An absolutely first class service.
Gareth listened to what I was looking for, also my little quirks!!
Excellent customer service!! Did what he said would.
Fast and efficient service, nothing too much trouble.
Respect of spending my money on what I wanted, not just a sale.
May 9, 2026
Reply from Hippo Leasing
Hi Justine,
Thank you for the fantastic feedback! We’re delighted to hear Gareth provided such a first-class experience by really listening to what you wanted and delivering excellent customer service throughout. It’s great to know everything was fast, efficient, and tailored to your needs without any pressure. We really appreciate your kind words.
Team Hippo
I have just had my beautiful new car…
I have just had my beautiful new car delivered by the fabulous Paul. He was extremely helpful friendly and a little banter a long the way. Fantastic service.
May 14, 2026
Unprompted review
Reply from Hippo Leasing
Hi Nicola,
Thank you for the fantastic feedback! We’re delighted to hear Paul provided such friendly and helpful service and made the delivery experience enjoyable. We hope you enjoy your beautiful new car and really appreciate your kind words.
Team Hippo
Eddy was great
Eddy was great, very helpful and delivered quickly. Really good service
May 14, 2026
Unprompted review
Reply from Hippo Leasing
Hi Liam,
Thank you for the great feedback! We’re glad Eddy was so helpful and provided a quick and efficient service. We really appreciate your kind words.
Team Hippo
Pete was in touch several hours before…
Pete was in touch several hours before his arrival a delivered the car within the time window he gave me.
The hand over was very professional and helpful
Thank you Pete
May 13, 2026
Unprompted review
Reply from Hippo Leasing
Hi Blossom,
Thank you for the fantastic feedback! We’re glad Pete kept you informed throughout and delivered the car within the expected time frame. It’s great to hear the handover was professional and helpful. We really appreciate your kind words.
Team Hippo
They Replaced my headlight at a cost of…
They Replaced my headlight at a cost of over 1k , very happy with their service
February 10, 2026
Reply from Hippo Leasing
Hi Peter,
Thank you for the great feedback! We’re glad we could resolve the issue for you and that you were happy with the service provided. We really appreciate your kind words.
Team Hippo
Reply from Hippo Leasing
Hi Russell,
Thank you for the great feedback! We’re glad you found the service polite and efficient. We really appreciate your kind words.
Team Hippo
New vehicle delivery
Peter was very helpful guiding me through the paper work and the new car . A great professional people person welldone and many thanks peter.
May 13, 2026
Unprompted review
Reply from Hippo Leasing
Hi Neil,
Thank you for the great feedback! We’re glad Peter was very helpful in guiding you through the paperwork and your new car handover. We really appreciate your kind words.
Team Hippo
Very impressed but Lewis who helped me…
Very impressed but Lewis who helped me pick a new car then go through the process it was explained well. Thank you.
May 13, 2026
Reply from Hippo Leasing
Hi Robin,
Thank you for the great feedback! We’re glad Lewis helped you choose your new car and explained everything clearly throughout the process. We really appreciate your kind words.
Team Hippo
Really helpful and good service
Really helpful and good service. Dealt with Crystal Elwell and she was very helpful and friendly
May 13, 2026
Unprompted review
Reply from Hippo Leasing
Hi Claire,
Thank you for the great feedback! We’re glad you received such helpful service and that Crystal Elwell was friendly and supportive throughout. We really appreciate your kind words.
Team Hippo
Second BMW from Hippo, Crystal was brilliant, Olivia also, thanks again
Second time ordering a car BMW 1 SERIES M sport from Hippo. The communication from Crystal was first class, nothing was any problem for her, she was continually keeping us updated on everything, and secured us a great deal. Couldn't recommend this company enough, and of course Crystal, she was brilliant, thanks very much indeed, look forward to receiving new car, hopefully in July as outgoing one is getting returned then!!! Also like to thank Olivia, she was ace aswell, Cheers, have a magic day guys x
May 13, 2026
Unprompted review
Reply from Hippo Leasing
Hi Gordon,
Thank you for the fantastic feedback and for choosing Hippo again! We’re glad Crystal provided excellent communication and kept everything running smoothly throughout, and it’s great to hear Olivia was so helpful too. We really appreciate your recommendation and hope you enjoy your new BMW when it arrives.
Team Hippo
Outstanding and professional service…
Outstanding and professional service from both Bernardo and Alex. These guys were so very helpful and patient with me and just wanted to help find me the best deal. I would recommend Hippo to anyone who is looking to buy a car!
May 13, 2026
Reply from Hippo Leasing
Hi Melanie,
Thank you for the fantastic feedback! We’re delighted to hear Bernardo and Alex provided such professional, patient, and helpful service while finding the best deal for you. We really appreciate your recommendation and kind words.
Team Hippo
Very helpful administration staff
Very helpful administration staff. The whole experience was seamless. This is the second time that I have used Hippo. I wouldn't go anywhere else
May 13, 2026
Reply from Hippo Leasing
Hi Alan,
Thank you for the fantastic feedback! We’re glad the administration team were helpful and your experience was seamless. It’s great to hear this is your second time using Hippo and that you wouldn’t go anywhere else. We really appreciate your continued support.
Team Hippo
Reply from Hippo Leasing
Hi Veronica,
Thank you for the great feedback! We’re glad Eddy was efficient and polite. We really appreciate your recommendation.
Team Hippo
My experience with Hippo has been…
My experience with Hippo has been magical since day one of taking out our car finance. Your colleague Joe Gryndy and the team at hippo couldn't have done more for our needs . Thank you again to all the team at Hippo for making Us welcome in every aspect. My handover experience with liam at Hippo blackburn has been fantastic Kind regards Damian Yates.
May 13, 2026
Reply from Hippo Leasing
Hi D Yates,
Thank you for the fantastic feedback! We’re delighted to hear your experience with Hippo has been so positive from day one and that Joe Gryndy and the team went above and beyond for you. It’s great to know you felt so welcomed throughout. We really appreciate your kind words.
Team Hippo
Loan car picked up by Matt who was…
Loan car picked up by Matt who was extremely helpful and arrived at the exact time pick up was arranged for. Could not fault the process.
May 13, 2026
Unprompted review
Reply from Hippo Leasing
Hi Nicola,
Thank you for the great feedback! We’re glad Matt was very helpful and arrived exactly on time, making the process smooth and easy for you. We really appreciate your kind words.
Team Hippo
Service was great
Service was great, staff professional and kind.
I gave you 4 stars because battery were only 30 % full even I asked in advance to be fully charged.
May 9, 2026
Reply from Hippo Leasing
Hi Irfat,
Thank you for the feedback! We’re glad you found the service great and the team professional and kind. We’re sorry the battery level wasn’t fully charged as requested, and we appreciate you letting us know. We really value your comments.
Team Hippo
Quick responses/quick turnaround on all…
Quick responses/quick turnaround on all of the process from start to finish. Great choice of cars to choice from and when I chose what I wanted, the admin/paperwork to get it sorted out was sorted out asap. Thanks to Gareth B and team. Looking forward to receiving the new car on Tuesday!
May 13, 2026
Reply from Hippo Leasing
Hi Mrs Swinn,
Thank you for the great feedback! We’re glad Gareth B and the team provided a quick turnaround and smooth admin process from start to finish. We really appreciate your kind words and look forward to delivering your new car.
Team Hippo
Matt was fantastic at keeping me up to…
Matt was fantastic at keeping me up to date on time of delivery. Quick prompt informative hand over!!! Very happy 😊
May 13, 2026
Unprompted review
Reply from Hippo Leasing
Hi Darianne,
Thank you for the great feedback! We’re glad Matt kept you updated throughout and that the handover was quick, prompt, and informative. We really appreciate your kind words.
Team Hippo
Reply from Hippo Leasing
Hi Patricia,
Thank you for your feedback. We’re pleased to hear the team were responsive and communicated with you in a timely manner throughout. We appreciate your support.
Team Hippo
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