Big thank you to David (Barnsley) who came to collect our waste yesterday. He did an absolutely amazing job, finished collecting everything very quickly, left the garden clean and was extremely frien... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Such an easy process, the bag was delivered, I received guidance on the best place for it to be placed for easy collection. I filled it and went online to use an easy collection form to request collec... See more
Company replied
Easy to book. Bag arrived quickly and took a huge amount of stuff - a dismantled treadmill, several rolls of old carpet, and lots of household items. I booked online for collection and they came a fe... See more
Company replied
Really good first time experience with this company. Bag purchased from local DIY store. Collection booked online. Driver arrived in 2-3 days and was a non-event even though we have more restricted ac... See more
Company replied
Company details
Information provided by various external sources
Trusted with rubbish removal for over 15 years. Services include HIPPOBAG, skip and Man & Van services.
Contact info
1000 Lakeside, PO6 3EN, PORTSMOUTH, United Kingdom
- 0333 9990999
- web.enquiries@hippowaste.co.uk
- hippowaste.co.uk
4.8
Excellent
23K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Quick and efficient
Quick and efficient. However the info about 4 yds from curb was right at the bottom & I didn’t see it. Also info about within what time the collection would take was unclear.
August 3, 2026
Reply from HIPPO
Hello
Thank you for the review!! We're pleased to hear you found the service quick and efficient. We appreciate your feedback regarding the collection requirements and timings, and we're sorry the information wasn't as clear as it could have been.
Comments like yours are really helpful and will be shared with the team as we continue to improve the customer experience. Thanks for choosing HIPPO.
Team HIPPO
Maria was very helpful on the phone
Maria was very helpful on the phone. Easy service to use.
August 3, 2026
Reply from HIPPO
Hello,
Thank you so much for the excellent review!! We have passed on the great feedback to Maria :)
Team HIPPO
The website is easy to use
The website is easy to use, excellent idea that you just keep the folded up skip until you are ready to use it. The collection service is quick and easy. Price is very fair. I will definitely be using Hippo again.
August 1, 2026
Reply from HIPPO
Hi,
Thank you for your fantastic review!
We're delighted to hear that you found our website easy to use and that you liked the convenience of being able to store your folded HIPPO bag until you were ready to use it. It's also great to know that you found the collection service quick and easy and that you felt our pricing offered good value.
We really appreciate your kind feedback and are thrilled to hear you'll be using HIPPO again. We look forward to helping you with your next project!
Team HIPPO
Easy to order
Easy to order. Delivery when expected. Filled my bag and arranged collection. Collected in 2 days. Excellent service. So much easier than a skip!!!
Thank you. No doubt a second one will be ordered for garden clearing!!!
July 22, 2026
Reply from HIPPO
Hi,
Thank you so much for your fantastic review!
We're delighted to hear that you found the whole process easy, from ordering and delivery through to collection. It's great to know your HIPPO bag was collected within two days and that you found it much easier than hiring a skip.
We really appreciate your kind words and are thrilled to hear you'll be ordering another bag for your garden project. We look forward to helping you again soon!
Team HIPPO
Efficient and effective
Simple to organise, efficient process for collection and a good price. I will use again
July 30, 2026
Reply from HIPPO
Hi,
Thank you for your fantastic review!
We're delighted to hear that you found our service simple to organise, efficient from start to finish, and good value for money. It's wonderful to know you'd choose to use HIPPO again.
We really appreciate your kind feedback and look forward to helping you with your next project.
Team HIPPO
The bag was delivered quickly
The bag was delivered quickly
Collection was easy to arrange and the bag was taken in the agreed timeframe
July 31, 2026
Reply from HIPPO
Hi,
Thank you for your wonderful review!
We're delighted to hear that your HIPPO bag was delivered quickly and that arranging the collection was straightforward. It's great to know your bag was collected within the agreed timeframe.
We really appreciate your feedback and look forward to helping you again with your next project.
Kind regards,
Team HIPPO
Saved by an amazing driver - eventually!
My experience wasn’t smooth running with my Hippo collection but to be fair the problems were out of their control due to the collection being organised by a third party. My bathroom rubbish had to be collected from inside my flat so I had to be in to let the driver in. The agreement the third party had with Hippo is that Hippo call you at 5:30pm the night before to say they are coming the next day which is of course tricky to get time off work at such short notice. Anyway after two failed collections due to driver sickness and another driver refusing to move the rubbish by himself, third time lucky, an excellent driver came and reassured me that he could move it all and wouldn’t let me down. He was amazing and worked so hard to get it all out of the flat, down the stairs and into the van. Even carrying a bath by himself. He has saved the day for Hippo hence the 4 stars. I’m sure it’s less complicated for most people.
July 31, 2026
Unprompted review
Reply from HIPPO
Hi,
Thank you for taking the time to leave such a detailed review.
We're sorry to hear that your collection didn't go as smoothly as it should have. We understand how frustrating the failed collection attempts and short-notice scheduling must have been, particularly when you needed to arrange time away from work.
That said, we're delighted to hear that our driver was able to turn the experience around. It's wonderful to know they went above and beyond to complete the collection, and your kind words about their hard work and determination will certainly be shared with the team. We're so pleased they were able to restore your confidence in our service.
We appreciate your patience throughout the process and your understanding that some of the issues were outside of our direct control. Thank you for giving us the opportunity to put things right, and we hope to provide you with a much smoother experience should you choose to use HIPPO again.
Team HIPPO
Skip size hippo bag
Skip size hippo bag. Delivered by post which meant we could set it up when it suited. Once filled it was collected within 2 days of notifying them. We live in a narrow lane and I only knew the lorry had been when I saw him reversing away, up hill, having collected the skip bag. Fabulous! Will use hippo bag again!
July 31, 2026
Reply from HIPPO
Hi,
Thank you so much for your fantastic review!
We're delighted to hear that you found the whole process so convenient, from having your HIPPO bag delivered by post to collecting it within two days of booking. It's especially great to know our driver was able to safely access your narrow lane and complete the collection so smoothly.
We really appreciate your kind words and are thrilled to hear you'll be using HIPPO again. We look forward to helping you with your next project!
Kind regards,
Team HIPPO
No worries.👍🙂
July 31, 2026
Reply from HIPPO
Hi,
Thank you for your review!
We're pleased we could help and that everything went smoothly. We really appreciate your feedback and look forward to assisting you again in the future.
Team HIPPO
Excellent !
July 24, 2026
Reply from HIPPO
Hello,
Thank you for your excellent review!
We're delighted to hear you had such a positive experience with our service. Your kind feedback means a great deal to the team.
We really appreciate your support and look forward to helping you again with your next project.
Team HIPPO
Smooth collection of Hippo Bag
The collection was done so quietly and smoothly I did not realise it had taken place until I looked out of the window.
July 31, 2026
Reply from HIPPO
Hi,
Thank you for your fantastic review!
We're delighted to hear that your HIPPO bag collection was completed so smoothly and efficiently. It's great to know the process was so seamless that you didn't even realise it had taken place until afterwards—that's exactly the hassle-free service we aim to provide.
We really appreciate your feedback and look forward to helping you again with your next project.
Team HIPPO
Highly recommended
All the process is easy and smooth, from buying the bag to collection. Highly recommended
July 24, 2026
Reply from HIPPO
Hi,
Thank you for your wonderful review!
We're delighted to hear that you found the whole process easy and smooth, from purchasing your HIPPO bag through to collection. Making waste removal as simple and convenient as possible is exactly what we aim for.
We really appreciate your recommendation and look forward to helping you again with your next project.
Kind regards,
Team HIPPO
The service provided from booking to…
The service provided from booking to collecting was excellent and I would not hesitate in using the Hippobag service again.
July 31, 2026
Reply from HIPPO
Hi,
Thank you for taking the time to leave us such a fantastic review!
We're delighted to hear that you found our service excellent from booking right through to collection. It's wonderful to know you'd have no hesitation in using HIPPO again—that's exactly the experience we strive to provide.
We really appreciate your support and look forward to helping you with your next project!
Team Hippo
Reply from HIPPO
Hi,
Thank you so much for your continued support!
We're delighted to hear you've had another great experience with us. Knowing that you can rely on our service time and time again means a lot to the team.
We really appreciate your kind words and look forward to helping you again with your next project.
Team HIPPO
An all round excellent service from…
An all round excellent service from ordering to collection!!
July 31, 2026
Reply from HIPPO
Hi,
Thank you so much for your fantastic review!
We're delighted to hear you had an excellent experience from ordering right through to collection. Providing a smooth and reliable service is what we aim for, so it's wonderful to know we delivered.
We really appreciate your support and look forward to helping you with your next project.
Team HIPPO
This was a great experience - very satisfactory
The bag was delivered as expected and taken away again within a few days of my asking for it to be removed. I was not required to be involved - it just disappeared. The whole experience was very satisfactory
July 30, 2026
Reply from HIPPO
Hi,
Thank you for taking the time to leave us such a lovely review!
We're delighted to hear that everything went as expected, from the delivery of your HIPPO bag to its prompt collection. It's great to know the process was so simple and hassle-free that you didn't need to be involved.
We really appreciate your feedback and are pleased we could provide you with such a satisfactory experience. We look forward to helping you again in the future.
Team HIPPO
very good response
very good response, rang for bag to be collected on Friday gone on Monday
Hippo Hippo Hooray for Hippo
Well done
July 27, 2026
Reply from HIPPO
Hi,
Thank you so much for your fantastic review!
We're delighted to hear your collection was completed so quickly after you booked it. It's great to know you had such a positive experience with our service.
We especially loved your "Hippo Hippo Hooray for HIPPO!"—it certainly made us smile!
Thank you again for your kind words and support. We look forward to helping you with your next project.
Kind regards,
Team HIPPO
I highly recommend this company
I have used this company several times now. I love that I can choose the size of bag that I need for the project waste and can fill it as I go along. Handy delivery by post and when full, just go back on the website, put in your collection number and it's gone within days. Fabulous service. Highly recommend.
July 29, 2026
Reply from HIPPO
Hi,
Thank you so much for your wonderful review and for choosing HIPPO time and time again.
We're delighted to hear that you find our bag options convenient and that being able to fill them at your own pace works well for your projects. It's also great to know the delivery and collection process has been smooth and hassle-free.
We really appreciate your recommendation and look forward to helping with your next project!
Kind regards,
Team HIPPO
Tony’s review
All that was explained to me on my initial phone call took place in a timely manner. The driver Jefferson Clement was also very user friendly and respectful.
July 29, 2026
Reply from HIPPO
Thank you for your fantastic review!
We're delighted to hear everything explained during your initial phone call happened just as promised and in a timely manner. It's also wonderful to know Jefferson Clement provided such friendly and respectful service. We'll be sure to pass your kind feedback on to him.
Thank you for choosing HIPPO!
Team HIPPO
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