Hireace Reviews 

191
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 84 reviews, reviewers overwhelmingly had a great experience with this company, consistently noting how remarkably smooth everything is. Customers frequently praise the incredibly helpful staff who make picking up and dropping off vehicles completely straightforward, welcoming, and entirely stress-free for everyone. People also highlight the remarkably easy online booking process, affordable rental rates, and exceptional customer support provided throughout their entire journey. Some reviewers were not happy with older vehicle conditions, reporting mechanical problems or unexpected maintenance issues during their trips. A few consumers also mentioned frustrating difficulties when dealing with customer support response times and resolving complicated billing or bond processes.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, frequently describing them as friendly, helpful, and... See more

Service

People report positive experiences with service, highlighting friendly, helpful, and professional staff who... See more

Booking process

Clients share positive opinions on booking process, frequently highlighting how fast, efficient, and easy the... See more

Customer service

Customers consistently note positive experiences with customer_service, highlighting exceptional and... See more

User experience

Users describe positive interactions with user experience, highlighting hassle-free administration that is... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Wanted a small trailer for several hours. Hireace had a good selection at reasonable cost. Online info and booking both easy to follow and complete. Helpful staff made pickup and drop off straightforw... See more

Rated 5 out of 5 stars

Staff were amazing from the time we had the quote to the time we collected and returned the Van / trailer. We have rented from Hireace Onehunga for many years now and always amazed of the ongoing se... See more

Rated 5 out of 5 stars

First time using Hireace & the experience couldn’t have been any easier. I happened to be passing so went in to book. Lovely guy who had me settled with what I needed in no time. Upon collection I... See more

Rated 5 out of 5 stars

Top quality hiring experience from start to finish/drop off!!! Over the phone staff were super helpful and offered very clear info and guidance around insurance policies and hire payments.... I was b... See more


Company details

  1. Truck Rental Agency

Written by the company

Hireace is a well established, privately owned and operated nationwide business. Specialising in trailer and vehicle hire and leasing packages to suit your needs from long or short term, one day to one year. We also offer one way hires between our nationwide rental locations. With a well maintained fleet of vehicles and trailers, we use only New Zealand designed and built Briford trailers that have been proven in the rental industry. From moving vans and trucks to minivans and minibus hire - we do it all, and at a competitive price!


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

191 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 37% of negative reviews

Typically takes over 1 month to reply

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4.6

All reviews

(191)

84 reviews in the last 12 months

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Rated 5 out of 5 stars

Hireace really helped me on my last…

Hireace really helped me on my last minute booking for a 12 seater van. Even though it was Friday and everyone was looking forward to go home, a big thanks to the staff for waiting patiently until I arrived.

June 5, 2026
Unprompted review
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Rated 5 out of 5 stars

Amaizing customers service

Amaizing customers service. The staff was easy 2 communicate with fast to get what I needed & supplied me the best.. greatful & will defs go back to this service.. thanks team, appreciate it 💯

May 21, 2026
Unprompted review
Rated 5 out of 5 stars

Brilliant service!

I hired a small car from Hireace to get me to work, while my car was out of commission. The car was perfectly suitable and well priced and the team were outstanding. They did everything in their power to make sure that I received the vehicle clean and on time according to my requirements. They were very friendly and approachable. They definitely exceeded my expectations.

May 27, 2026
Unprompted review
Rated 5 out of 5 stars

I’ll certainly use this company again.

I’m very happy with the hybrid car I rented from Auckland Airport /Bargain Rentals, and their customer service and policies. I’d compared car rentals online a month earlier, and chose Hireace because they’re locally owned and operated and their costs were clear, transparent, and fair. I chose the Platinum insurance option for ease in potential difficulty.
I had a little confusion about the airport transfer site, but thats an airport issue. The pick up/ return process was efficient, the car was clean and reliable, and the staff were friendly and informative. I’d absolutely use them again.

May 11, 2026
Unprompted review
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Rated 5 out of 5 stars

Easy process by polite staff member

My transfer bus to their office was only a minute walk. I was late coming out of the airport and the driver, who was also the office staff, had waited for me. He made the process picking up the car very easy. Happy with the Corolla I hired and once again, easy drop off. Thanks Bargain rentals

May 30, 2026
Unprompted review
Rated 1 out of 5 stars

TERRIBLE CUSTOMER SERVICE

TERRIBLE CUSTOMER SERVICE! Booked a van for 10am, got to the office and nobody was there and a sign on the door to call someone, when I called the person said it would take another 30min to arrive. Honestly, why even bother asking what time you’re going to pick up the rental car if nobody will be there to serve you???!!!

May 29, 2026
Unprompted review
Hireace logo

Reply from Hireace

Hi Ana,

Thank you for your feedback. We understand that the delay at pickup was frustrating, and we sincerely apologise for the inconvenience caused.

On the morning of your collection, the branch experienced an unexpected operational issue that temporarily affected staff availability and resulted in longer wait times. While this was an unforeseen circumstance, we recognise that it impacted your experience and fell short of the service we aim to provide.

Our team has since been in contact with you directly to discuss the matter, and we appreciate the opportunity to resolve it.

Thank you for your understanding, and we hope to have the opportunity to provide you with a smoother experience in the future.

Kind regards, Hireace Team

Rated 5 out of 5 stars

I woukd highly recommend useing hireace…

I woukd highly recommend useing hireace if you are looking to hire a truck or whatever you need the booking process i found to be fast and efficient staff are really good quick to reply back to emails and very welcoming mangers i found to be very helpful they allowed me to use my work id beacuse my license has expired which om so greatful for thankyou hireace you made everything an easy process

May 8, 2026
Unprompted review
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Rated 5 out of 5 stars

Great service…

Needed a hire van for a day got everything done. Online booking, Staff was so helpful and friendly, so fast and efficient service, hiring and returning, so helpful, thank you to you all, will hire you again, and let family know, thanks👍

April 20, 2026
Unprompted review
Rated 5 out of 5 stars

Great staff

The truck was ready, the hire process was organised and important information was highlighted and explained.
Staff at the silverdale Auckland branch are great - friendly and helpful. I've hired here three times - always a positive experience

April 10, 2026
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Rated 5 out of 5 stars

Easy company to deal with

Easy company to deal with. Easy process. Professional staff at both the pickup and drop off. Yong Ang in particular stood out to me as a great, friendly, upbeat character! Thanks all.

April 7, 2026
Unprompted review
Rated 5 out of 5 stars

Hireace East Tamaki highly recommend

Hireace East Tamaki are so warm and welcoming, staff are very friendly and helpful. They explain the terms and conditions so clearly and easy to comprehend. I’ve returned several times over the years because of their service, I highly recommend 😊

March 27, 2026
Unprompted review
Rated 5 out of 5 stars

Wellington band Lung on Tour to Auckland

We hired a double cab canopy ute for a 2 day band trip to Auckland from Wellington & had to drive through 120km wind gusts & torrential rain overnight. The ute was incredibly stable on the road in such conditions & easily negotiated the debris & slips on the state highway. Hireace service was great & all our electronic equipment stayed safe & dry throughout. Would recommend 100 percent.

March 27, 2026
Unprompted review

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