HireGo Minibus Reviews 

217
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Evaluating 93 reviews, reviewers had a great experience with this company, consistently sharing wonderful feedback about their travels. Customers frequently praise the booking team and staff for being extremely helpful, professional, and organizing trips with absolute ease. Travelers also love the drivers, describing them as punctual, friendly, and always going above and beyond to ensure a very comfortable ride. Though some customers experienced frustrating issues when bookings were unexpectedly cancelled at the last minute or drivers completely failed to show up. A few reviewers also noted that the overall prices felt significantly higher and less competitive compared to other available providers in the area.

What people talk about most

Service

Consumers find service to be positive, highlighting polite and punctual drivers who keep vehicles clean and... See more

Staff

Clients share positive opinions on staff, highlighting professional and friendly drivers. Consumers... See more

Booking process

Reviewers mention ambiguous feedback about booking_process, reflecting a wide range of differing experiences.... See more

Price

Customers had ambiguous experiences with price, featuring a split in opinions. Many reviewers appreciated... See more

Customer service

Customers consistently note ambiguous experiences with customer service, showing stark contrasts in... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Easy to book confirmed the price straight away with no hidden extras. Mini bus arrived on time driver was pleasant & helped people down the step when getting off the bus.Hot day & vehicle was kept... See more

Rated 4 out of 5 stars

When our ferry was severely delayed, HireGo provided flexibility to keep with our original plan. Although it took a lot of back and forth, we eventually found a solution that worked for everyone. Than... See more

Company replied

Rated 5 out of 5 stars

Marcus, Hendry & Chris on the booking team were informative and efficient. The price was in line with other providers and we appreciated the reassurance given by the booking team around the arrangemen... See more

Company replied

Rated 5 out of 5 stars

We have used Hirego services for our 20 people group to and from airport to hotel. Even though we have reserved 20 seater bus Hirego has given us 38 seater to accommodate our 30 big suitcases, the... See more

Company replied


Company details

  1. Bus and Coach Company

Written by the company

HireGo is a Minibus and Coach hire company in the UK with 2500+ partners and a fleet ranging from 9 seater minibuses to 70 seater coaches. Be it a Wedding, Funeral, Corporate Event, Group tour, Airport Transfer or anything else, HireGo covers it all.


Contact info

4.2

Great

TrustScore 4 out of 5

217 reviews

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Asks customers to review

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Replied to 100% of negative reviews

Typically replies within 24 hours

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4.2

All reviews

(217)

82 reviews in the last 12 months

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Rated 5 out of 5 stars

Great communication from Henry in…

Great communication from Henry in organising our trip, and our driver Peter was on time and friendly. Would definitely recommend and use again!

April 24, 2026
Unprompted review
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Reply from HireGo Minibus

Dear Kim

Thank you for your review, we are glad you liked our service. Look forward to seeing you again

Rated 5 out of 5 stars

Amazing, affordable, worry free mini bus hire.

I just want to say a big thank you to you all for enabling a smooth and enjoyable journey to and from Liverpool to Wales at the weekend. What a fabulous company . Comfortable travel that arrived on time. I especially want to thank Les our driver. He was cheerful and polite. Such a nice man and a great driver.
I will certainly recommend you and will most definitely use your company again. The communication with yourselves was perfect and I felt confident that good service would be provided. I can’t thank you enough. Thank you Marcus, Oliver, Brandon, Adam , Philip and excellent driver Les .
The price was perfect and booking process easy with plenty of communication. I appreciated the WhatsApp’s before each trip from the Driver as it made me feel confident the bus was going to turn up. Highly recommended and will use again .

April 24, 2026
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Reply from HireGo Minibus

Thanks Clare, we are glad you liked our service. Look forward to seeing you again

Rated 4 out of 5 stars

Flexible Timing

When our ferry was severely delayed, HireGo provided flexibility to keep with our original plan. Although it took a lot of back and forth, we eventually found a solution that worked for everyone. Thank you to Nevil and Marcus for their understanding.

March 8, 2026
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Reply from HireGo Minibus

Thanks Montana for your review. we are glad you liked our service.

Rated 5 out of 5 stars

Well done to Shawn

Well done to Shawn ! Great work. Perhaps it'd be easier to receive contact details at least 1 day before the event in roder to make sure there is no stress on the day of transfers!

January 24, 2026
Unprompted review
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Reply from HireGo Minibus

Thanks for your review. We try to assign driver as early as possible but sometimes the drivers are assigned on last day due to roaster and availability, thanks for your feedback and we will work on improving it

Rated 5 out of 5 stars

Coach Hire for event

I've booked a coach with HireGo for travel for a friend's hen do next month. I'm really happy with the service so far. Really easy booking process, Marcus has been so quick to respond to any queries, and they've been accommodating to our needs.
I'll update to review after the event too.

February 6, 2026
Unprompted review
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Reply from HireGo Minibus

Thank you Ellen for your review. We are glad you liked our booking process and service from our team

Rated 5 out of 5 stars

HireGo provided brilliant service for…

HireGo provided brilliant service for our group. Their team was highly professional, arriving exactly on time with a brilliant vehicle. The entire booking process was smooth with Steve, and the price was very reasonable compared to other quotes we received. I’d definitely use them again for any future travel needs. Highly recommended for anyone wanting a stress-free trip!

January 10, 2026
Unprompted review
Rated 5 out of 5 stars

I booked a coach for my annual trip…

I booked a coach for my annual trip with HireGo. Spoke to a lovely gentleman called Anderson who was ready to meet our needs and ticked all the boxes that I was looking for. I didn't book straight away but when I called back Anderson, was really detailed in how he explained the terms and conditions which made me confident to book.

January 13, 2026
Unprompted review
Rated 1 out of 5 stars

Rip-off

Rip-off. I hired a coach from Hire Go (Marcus)for a day trip to Bradford on 10/01/26 and was charged £1,250. For the exact same trip on another day just one week apart, I received quotes of less than half that amount from HS2 Coaches and Aziz Coaches. This pricing is completely unjustifiable. Please be cautious and compare quotes before booking — this felt like broad daylight robbery.

January 10, 2026
Unprompted review
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Reply from HireGo Minibus

Dear Siddiq

We are sorry to hear that you feel like this.Quotations are based on number of factors including driver availability, demand date, destination, type of vehicle used, peak demand etc

For your booking on 10/01/26, the price quoted reflected the availability and costs at the time of confirmation, including securing a suitable vehicle and driver for the full day. While it is possible that other operators quoted lower prices for a different date, this does not necessarily mean the original price was incorrect or “unjustifiable.” In this industry, prices of £900–£950 for a 24 seater may be achievable on certain days, but they are not consistently available, particularly when supply is tight.


We encourage our customers to compare quotes before booking, and we are transparent that prices are confirmed based on live availability at the time of reservation. Once a booking is confirmed, vehicles and drivers are allocated and costs are committed.

Regards
HireGo

Rated 5 out of 5 stars

Abdul made our experience great

Abdul made our experience great! He is the kindest person and an absolute pleasure to ride with. He made sure we were comfortable and had water and snacks ready for us. He was quiet while we were resting and drove with confidence and care. We highly recommend him to anyone traveling! Marcus was an absolute pleasure to work with on setting it all up and when our flights got changed, they worked it out to make sure we were taken care of!

December 29, 2025
Unprompted review
HireGo Minibus logo

Reply from HireGo Minibus

Thank you for your review. We are glad you liked our service. We look forward to seeing you again

Rated 4 out of 5 stars

Back again-really good service

It’s my second time using hire go and being assisted by Anderson and I have no complaints.

Friendly and efficient service from Anderson- thank you

January 5, 2026
Unprompted review
HireGo Minibus logo

Reply from HireGo Minibus

Thank you for your review. We are glad you liked our service, we look forward to working with you again

Rated 5 out of 5 stars

Professional and reliable service

Professional and reliable service. When making the booking, Anderson was detailed and efficient.

December 15, 2025
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Reply from HireGo Minibus

Dear Oksana, thank you for your review, we are glad you liked our service

Rated 5 out of 5 stars

Service from Henry has been amazing

Service from Henry has been amazing. I will be using them in the future. The booking and payments process were easy and they are very accommodating to part payments. Thank you so much for making life that little bit easier

July 31, 2025
Unprompted review
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Reply from HireGo Minibus

Thank you Ashley, we are glad you liked the service.

Rated 5 out of 5 stars

Henry was great!

Henry was great!! He was my point of contact, answered all queries quickly and adapted when we needed to change our times.

I would defo recommend HireGo and especially Henry if you are able to work with him.

Thank you for making our trip run smoothly!

December 11, 2025
Unprompted review
HireGo Minibus logo

Reply from HireGo Minibus

Thank you Janvi for your review. We are glad your trip went smooth. We look forward to seeing you again

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