Hirehousecleaner Reviews 5

Hired them to clean an armchair, having had a good experience with them a few years ago.

Unfortunately, they left me with the chair looking worse than before cleaning, with streaks of dirt smudged all over the fabric and then refused to either clean it properly or to give me my money back.

Absolutely appalling service and response, and complete lack of professionalism.

Avoid!

This is the worst company I have come accros so far. They literally cancelled my house clean on the day without valid reason leaving me in dire straits. Then they blocked my number! Avoid this company like the plague they are.

AVOID AT ALL COSTS.

I can only assume this is a scam company. They did a builders clean but it was not at all thorough and left dirt on the cooker top, inside the fridge and dust and other items of debris on the floor said they wouldn't lift even small items of furniture following the clean. Whilst I had booked a builder clean it was purely dusty so it was not too much of a chore to complete.

They also said that results aren't guaranteed and wouldn't resolve through sending a cleaner back to resolve or offering a 10% refund.

My experience with this company has not been a good one. If you use them on completion of work do not let the cleaner rush you round and show you what they want to show you because in my case there was a lot that was not done that should have been. Underside of oven, not cleaned. Sides of cooker hood not cleaned. Kitchen doors not cleaned properly, edge of worktop got dried food left and underside of worktop left sticky. Kitchen floor, which was bad that’s why I got a professional cleaning company in not cleaned properly. I had to use my own domestic steam cleaner on it and the water was black when rinsing the cleaning pad. They actually state that the kitchen floor would be scrubbed, that’s why I went with them. There was a toffee sweet stuck on the floor and masking tape which I hadn’t noticed until we moved in! Bedrooms were done fine, bathroom shower screen has mouldy bits that keep coming off the bit that sits on the bath. Windows, if done, haven’t been done well. I contacted them when we’d moved in and I’d noticed everything that had not been done and they said that they were sorry but I had checked it on completion of the work and that is a non guarantee service, also their terms and conditions state that they only accept responsibility whilst their operative is still on site so they were not going to do anything further. The clean cost £260 and I trusted that they would do the jobs that was listed. I’m just really shocked that are not willing or have any interest in putting this right especially having seen the photos. My advice is to steer clear from this company.