This is hands down, the worst background check company I have ever run across. It took them literally three weeks , just to verify two counties in Pennsylvania. They kept lying to me on three differen... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I don't know why companies hire this service? This makes the candidate experience with the employer from best to worst, exactly at the last mile. 1. pathetic portal and process: No way to edit/comm... See more
Company replied
Very unprofessional agent. He called me to request some documents and one I couldn’t provide. Made a small mistake because their system isn’t the best. He said to me “ it’s not serious” while I alre... See more
Company replied
Company details
Written by the company
HireRight is a leading global provider of technology-driven workforce risk management and compliance solutions. We provide comprehensive background screening, verification, identification, monitoring, and drug and health screening services for approximately 38,000 customers across the globe. We offer our services via a unified global software and data platform that tightly integrates into our customers’ human capital management systems enabling highly effective and efficient workflows for workforce hiring, onboarding, and monitoring. In 2022, we screened over 24 million job applicants, employees and contractors for our customers and processed over 107 million screens. For more information, visit www.HireRight.com.
Contact info
Nashville, United States
- hireright.com
1.1
Bad
708 reviews
Replied to 30% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The Most Incompetent Company By Far!
I am honestly unsure how HireRight is still in operation. More staggering companies using them to do the background work.
I am sure all their staff will fail any basic background check. One of them even told me he was working from home. I asked them you have access to my personal data on a laptop in your room !
He laughed and said yes we all do.
There staff can technically screenshot all my personal/private data and leak it or sell it.
They never answered my questions and put me on hold for 2 month for no reason, until last week I checked with my new employer and they followed up and clear me yesterday.
Extremely incompetent and unprofessional.
November 20, 2024
Unprompted review
Reply from HireRight
Hi John,
Thank you for taking the time to share your feedback. We are very sorry to hear that our service does not meet your expectations.
Data security and privacy are very important to HireRight. We make sure that we handle all information as strictly and securely as possible. If you would like to learn more about the topic, please visit:
https://support.hireright.com/asia-pacific-3f077dea/5-about-hireright-b44cb5a5/is-my-information-secure-9264ba88
If you need assistance, please contact us at custserv@hireright.com. We’re happy to help.
Advertisement
Where do I even begin?
Every review you are reading about this entity is true. I have had to deal with them twice. Utter incompetence. Demanded that I provide W-2's from my employer. I explained that there were no W-2's. My business partner and I were owner/operators of our company. We didn't pay ourselves regularly. As money grew, we might take a draw every couple of years. We filed our taxes with a K-1 form as owners. They insisted on the W-2's. I told them that they did not exist. We were K-1 owners who did not give ourselves paychecks. They insisted on the W-2's. After many days and numerous calls (including supervisors), I sent a detailed explanation as to what a K-1 is and had to get my new employer involved. Just hope you never have to deal with them. This second time with them is just as bad.
November 17, 2024
Unprompted review
Reply from HireRight
Hi Laurin,
Thank you for taking the time to share your feedback. We are very sorry to hear that our service does not meet your expectations.
We requested your contact information via Trustpilot’s “Find Reviewer” feature so that we could look into this matter for you. Unfortunately, we have not received a response from you, which prevents us from looking into this further.
If your background check is still in progress and you need assistance, please contact us at custserv@hireright.com. We’re happy to help.
HireRight is NOT the leading global…
HireRight is NOT the leading global provider of technology-driven workforce risk management and compliance solutions. Do NOT provide comprehensive background screening, verification, identification, monitoring, and drug and health screening services for approximately 38,000 customers across the globe.
Currently been told by the company that HR is the firm that will assist.(This is what you get with cheap labour)
USELESS AS FXXX I HAVE ONLY HAD ISSUES WITH ALL LEGIT DOCs, these guys expect YOU to do all the work.(WTF)
THE WORLD HAS GONE NUTS.....END OF
November 15, 2024
Unprompted review
Reply from HireRight
Hi Jack,
Thank you for taking the time to share your feedback. We are very sorry to hear that our service does not meet your expectations.
We requested your contact information via Trustpilot’s “Find Reviewer” feature so that we could look into this matter for you. Unfortunately, we have not received a response from you, which prevents us from looking into this further.
If your background check is still in progress and you need assistance, please contact us at custserv@hireright.com. We’re happy to help.
IN ONE DAY TRANSFER OVER 9 TIME WAS…
IN ONE DAY TRANSFER OVER 9 TIME WAS GIVING 6 DIFFERENT NUMBER WHEN CALLING GO TO VOICE MAIL NO ANSWER OR RETURN CALL TRY TO BILL ME FOR WHAT HAVE BEEN PAID? AND WON'T FIX IT I'M SURPRISED BIG COMPANIES USE THEM FOR BACKGROUND CHECKS WHAT A SHAME. HIRERIGHT GET A F- TODAY
November 11, 2024
Unprompted review
Reply from HireRight
Hi Joshua,
Thank you for taking the time to provide a review. We are very sorry to hear that our service does not meet your expectations.
We have requested your contact information via Trustpilot’s “Find Reviewer” feature so that we can look into this matter for you.
If you need assistance, please contact us at custserv@hireright.com. We’re happy to help.
The absolute worst
The absolute worst! Submitted documents 10/18. Nothing until 11/06 and they need more information. I feel this is making me look bad because the required information was sent weeks ago. Will my employer think it is me that is delaying the process? Contacted customer service, they said the form that I needed to submit must be completed in full or it will be rejected. However, the customer service rep could not help me complete the form! I was told by the rep to submit the form, even with the missing information. I am sure I will be back here in another 2-3 weeks trying to submit the form again.
November 7, 2024
Unprompted review
Reply from HireRight
Hi Robert,
Thank you for taking the time to share your feedback. We are very sorry to hear that our service does not meet your expectations.
We requested your contact information via Trustpilot’s “Find Reviewer” feature so that we could look into this matter for you. Unfortunately, we have not received a response from you, which prevents us from looking into this further.
If you need assistance, please contact us at custserv@hireright.com. We’re happy to help.
Advertisement
Not as bad as expected
I’m quite impressed that my checks were completed within 9 business days and accurate feedback was provided to my new employer.
October 24, 2024
Unprompted review
Reply from HireRight
Hi Adelaide,
Thank you for sharing your experience. We're glad the process went smoothly and met your expectations.
I have been waiting since 10/04/2024…
I have been waiting since 10/04/2024 for my check to be completed. I had to reach out and request an update and that is when the agent I spoke with decided to escalate the matter. I’m not confident they will get it done in the time period they gave me which is 48 business hours since I was the one who had to initiate the request. Major companies use this organization and they should not be trusted. I’ve already had my starting date pushed back once and I’m not confident they will get the review completed by my next starting date. It’s impossible to get a hold of them and to login and review my background check consists of me having to reset my password every single time. I hope I never have to experience this lackluster company again.
October 4, 2024
Unprompted review
Reply from HireRight
Hi Joseph,
Thank you for taking the time to share your feedback. We are very sorry to hear that our service does not meet your expectations.
We requested your contact information via Trustpilot’s “Find Reviewer” feature so that we could look into this matter for you. Unfortunately, we have not received a response from you, which prevents us from looking into this further.
If you need assistance, please contact us at custserv@hireright.com. We’re happy to help.
The score on this page says it all!
The score on this page says it all. What more can I add.
This is an ongoing issue, I am three weeks in and still waiting for a background check to finish. I supplied the same documents as the ones I supplied when I was applying for citizenship. But for these people is not enough. They asked me for an address in another country that I haven't lived in for 13 years! This is the level of understanding of this company that resembles a circus.
I am now almost at the verge of resigning from the process and I would like them to see what they will explain to their customer. I was selected after a rigorous process that included lots of interviews and more than 200 candidates. And they are asking for irrelevant stuff, thus delaying my hiring.
What else can I say.
October 24, 2024
Unprompted review
Reply from HireRight
Hi,
We are very sorry to hear about your experience with HireRight. However, we appreciate you taking the time to inform us and for providing additional information so that we could look into the matter for you.
We can confirm that your report is in progress, and we will continue to provide you with updates via email.
If you need further assistance or would like to share additional feedback, please contact us at custserv@hireright.com. We’re happy to help.
Worse company
This company is pathetic with poor customer service. It's impossible to get a call—no one reaches out via phone, text, or email. You have to constantly check the platform yourself to see if there are any updates. They ask for repetitive documents, and it feels like you're doing their job for them.
October 3, 2024
Unprompted review
Reply from HireRight
Hi Kate,
Thank you for taking the time to provide a review. We are very sorry to hear that our service does not meet your expectations.
We have requested your contact information via Trustpilot’s “Find Reviewer” feature so that we can look into this matter for you.
If your background check is still in progress and you need assistance, please contact us at custserv@hireright.com. We’re happy to help.
Advertisement
This company is garbage
This company is garbage. Their software is extremely antiquated and outdated. It takes forever and their customer service is not helpful at all.
October 23, 2024
Unprompted review
Reply from HireRight
Hi Sarah,
Thank you for taking the time to provide a review. We are very sorry to hear that our service does not meet your expectations.
We have requested your contact information via Trustpilot’s “Find Reviewer” feature so that we can look into this matter for you.
If your background check is still in progress and you need assistance, please contact us at custserv@hireright.com. We’re happy to help.
I am currently in a background check…
I am currently in a background check with them and I have been waiting for a month plus 2 weeks...I think I will file a complaint through BBB, and get the state attorney..it is ridiculous, they are playing with people's lives.... Everything I call, it is the same thing, they are waiting for a county...Come on .. I am still waiting. And do not tell me to contact you guys because I did multiple times....
September 17, 2024
Unprompted review
Reply from HireRight
Hi Awaz,
Thank you for taking the time to provide a review. We are very sorry to hear that our service does not meet your expectations.
If your background check is still in progress and you need assistance, please contact us at custserv@hireright.com. We’re happy to help.
No customer service, Lazy
Update : After uploading yet another document I was assured that it was all that was needed and case will be closed in 48hrs. We shall see as I have the emails with all the request and guarantees just in case. You literally could not make this situation up.
If you are a company thinking of using HireRight DON'T, customer service does not exist.
I was asked for documents which I uploaded and no progress at all on background check. After calls and emails still no progress, avoid at all cost and Google their reviews.
October 21, 2024
Unprompted review
Reply from HireRight
Hi Robert,
We are very sorry to hear about your experience with HireRight. However, we appreciate you taking the time to inform us and for providing additional information so that we could look into the matter for you.
We can confirm that your report is in progress, and we will continue to provide you with updates via email.
If you need further assistance or would like to share additional feedback, please contact us at custserv@hireright.com. We’re happy to help.
I'm mad i had to give them 1 star
I'm mad i had to give them 1 star. This is a negative star company and should be shut down. They don't even do their job, they want you to do the background check for them.
I'm not even going to waste my time with a lengthy review. If you see a company that uses hireright..run away. I can only hope they get shut down for whatever reason can be found.
October 7, 2024
Unprompted review
Reply from HireRight
Hi,
Thank you for taking the time to provide a review. We are very sorry to hear that our service does not meet your expectations.
We have requested your contact information via Trustpilot’s “Find Reviewer” feature so that we can look into this matter for you.
If your background check is still in progress and you need assistance, please contact us at custserv@hireright.com. We’re happy to help.
Advertisement
Worst customer service ever
Update: Just to reply to HireRight response, they reached out to me only after I left this review, which is insane but again, I'm glad because that's how I found out about these reviews and how unprofessional they are. I moved forward with another company of course.
I’ve been waiting for over 4 days to get a quote from this company and now that I see all these reviews I’m glad they haven’t still reached back. Won’t be moving forward with them at all.
October 13, 2024
Unprompted review
Reply from HireRight
Hi Cristal,
Thank you for taking the time to share your feedback with us and for bringing this situation to our attention. HireRight takes great pride in providing exceptional customer service, so we are very sorry to hear about the delay you experienced in receiving a quote.
We raised this issue with the appropriate team, and we can confirm that they spoke with you yesterday afternoon. If you need further assistance or would like to provide additional feedback, please contact us at custserv@hireright.com. We’re happy to help.
Poor education background screen…
Poor education background screen service ever, totally not helpful at all. Kept procrastinating and put all blame to client or requestor, they just do nothing and wait for spoon feeding.
September 17, 2024
Unprompted review
Reply from HireRight
Hi,
Thank you for taking the time to share your feedback. We are very sorry to hear that our service does not meet your expectations.
We requested your contact information via Trustpilot’s “Find Reviewer” feature so that we could look into this matter for you. Unfortunately, we have not received a response from you, which prevents us from looking into this further.
If you need assistance, please contact us at custserv@hireright.com. We’re happy to help.
Doesn't even deserve 1 star bullishit…
Doesn't even deserve 1 star bullishit company been waiting for one report from court for 2 weeks and all they do is keep changing ETA.
October 4, 2024
Unprompted review
Reply from HireRight
Hi,
Thank you for taking the time to provide a review. We are very sorry to hear that our service does not meet your expectations.
We requested your contact information via Trustpilot’s “Find Reviewer” feature so that we could look into this matter for you. Unfortunately, we have not heard back from you, so we are unable to investigate this further.
If you need further assistance or would like to provide additional feedback, please contact us at custserv@hireright.com. We’re happy to help.
This is not a real company- be aware of personal data!
This is not a real company, this is spammers that take money from companies to do background check which is never done! I provided them all information they asked me for, and for 2 months they did nothing , and I have lost my job offer . Now I am worried that thay will use my personal informations provided. If you start a job process through this company reject it because they don’t do any background check, they will just take all your personal informations.
September 30, 2024
Unprompted review
Reply from HireRight
Hi Gorana,
We are very sorry to hear about your experience with HireRight. However, we appreciate you taking the time to inform us about it and for providing additional information so that we could look into the matter for you.
We can confirm that your case is with HireRight’s Escalated Support Team.
We would also like to clarify that data security and privacy are very important to HireRight. We make sure that we handle all information as strictly and securely as possible. If you would like to learn more about the topic, please visit:
https://support.hireright.com/europe-middle-east-and-africa-f04fe7ad/4-about-hireright-c4a5dd3d/is-my-information-secure-4972fac5
If you need further assistance, please contact us at custserv@hireright.com. We’re happy to help.
Advertisement
The backgrouInadequate Background Screening: Unjust Offer Revocation by Microsoft"nd screening company was…
The background screening company was completely ineffective. I don't understand why companies like Microsoft rely on such unreliable services for background checks. My offer was revoked because of inaccurate information they provided to Microsoft. Despite me providing all the necessary documentation to clarify the situation, Microsoft still chose to trust the screening company without further review.
September 20, 2024
Unprompted review
Reply from HireRight
Hi,
Thank you for taking the time to provide a review. We are very sorry to hear that our service does not meet your expectations.
We requested your contact information via Trustpilot’s “Find Reviewer” feature so that we could look into this matter for you. Unfortunately, we have not heard back from you, so we are unable to investigate this further.
If you need further assistance or would like to provide additional feedback, please contact us at custserv@hireright.com. We’re happy to help.
They do not accept any documents
They do not accept any documents, they do not allow edits, they promise help and do not deliver, they are more robot than human.
September 25, 2024
Unprompted review
Reply from HireRight
Hi Yusuf,
Thank you for taking the time to provide a review. We are very sorry to hear that our service does not meet your expectations.
We requested your contact information via Trustpilot’s “Find Reviewer” feature so that we could look into this matter for you. Unfortunately, we have not heard back from you, so we are unable to look into this further.
HireRight’s Candidate Help Center, available at https://support.hireright.com/, answers some of the most frequently asked questions about background checks, including details on the verification process.
If you need assistance, please contact us at custserv@hireright.com. We’re happy to help
A complete disaster.
A complete disaster.
Had to provide the same information multiple times.
My contact barely spoke English and so understanding what was required was very difficult.
When things were required no one contacted me, I only found out by logging on to the portal.
They tried to contact the new employer to ask for a reference from the old employer.
They refused to accept my email address for their systems because it didn't end in .com or .co.uk, but they emailed me to tell me this.
The whole process is a joke, what a waste of time!
September 25, 2024
Unprompted review
Reply from HireRight
Hi Robin,
Thank you for your review and feedback regarding Applicant Center. At HireRight, we take great pride in providing an exceptional candidate experience, so we are very sorry to hear that we did not meet your expectations.
If you need further assistance or would like to offer additional feedback, please contact us at custserv@hireright.com. We’re happy to help.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.